NATASHA MARIANNA SCHOOMBEE

CURRICULUM VITAE

My Attributes

Loyal Worked for Absa for 5 years. Worked for Glenrand MIB 2 years before that,

Glenrand was bought by Absa.Hardworking Went in earlier than required every day,

and worked after hours at home to make sure work stays up to date, as I took on extra responsibility and work of a staff member that was on maternity leave.

Out of the Box Thinker I use my own initiative but will always ask advise or guidance

Bright, Intelligent It does not take me long to understand a new project or task and I take my own

initiative in doing things and running with projects.

Team Player I have always worked as part of a team and I get along with everyone.

Good Sense of Humor I love to laugh; I always try to cheer people up.

Great verbal and communication skills Was a consultant for the Client Interface and Client Services department within the Fiduciary Services of Absa, dealt

mostly with high level managers to sort the issues out. Was responsible for a

part of the report that went to Exco once a month.

Quality Controller / Accessor Listened to voice recordings of staff and how they deal with the public from a

client service point of viewGood Computer Skills Very good with searching on Google,

have been on courses for Word and Excel. Went to Kelly to get tested on my Microsoft skills and scored 80% for Word

and Excel and 75% for PowerPoint.Very organized I am a perfectionist and very organized.

Presentable I always look presentable and know how to carry myself.

Creative Was responsible for arranging team buildings, year-end functions and

working lunches.Good Writing Skills As I was responsible for the internal

communication within Absa Internal Support my writing skills are excellent

Problem Solver I believe that every problem has a solution and I always try to find a way to

fix it.

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Skills Last Used CommentsArrange and Manage Events within Absa ( Road shows, Team buildings, year end functions)

September 2013 Please Note that I am very capable of doing all of these tasks to date.

Arranging Interviews and sitting in on interviews

September 2013 Please Note that I am very capable of doing all of these tasks to date.

Arranging Visas and Passports

January 2013 Please Note that I am very capable of doing all of these tasks to date.

Compiling a reports to form part of Exco and Manco Reports

Up to date Please Note that I am very capable of doing all of these tasks to date.

Compiling Exco Reports Up to date Please Note that I am very capable of doing all of these tasks to date.

Dealing with and Managing Suppliers and their invoices

January 2015 Please Note that I am very capable of doing all of these tasks to date.

Dealing with issues on Management and CEO level

To Date Please Note that I am very capable of doing all of these tasks to date.

Invoicing To Date Please Note that I am very capable of doing all of these tasks to date.

Looking up information on the internet

To Date Please Note that I am very capable of doing all of these tasks to date.

Making Travel Arrangements Local and Overseas

September 2013 Please Note that I am very capable of doing all of these tasks to date.

Management of News Letters and Articles

September 2013 Please Note that I am very capable of doing all of these tasks to date.

Management of Operational Communication

To Date Please Note that I am very capable of doing all of these tasks to date.

Microsoft Excel To Date Please Note that I am very capable of doing all of these tasks to date.

Microsoft Outlook To Date Please Note that I am very capable of doing all of these tasks to date.

Microsoft Word To Date Please Note that I am very capable of doing all of these tasks to date.

Ordering Stationary and Consumables

January 2013 Please Note that I am very capable of doing all of these tasks to date.

Problem Solving To Date Please Note that I am very capable of doing all of these tasks to date.

Quality Control with regards to Customer Service

To Date Please Note that I am very capable of doing all of these tasks to date.

Setting up and Arranging Training for Staff on becoming Trustees

September 2013 Please Note that I am very capable of doing all of these tasks to date.

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Setting up filing systems September 2013 Please Note that I am very capable of doing all of these tasks to date.

Telephone Skills To Date Please Note that I am very capable of doing all of these tasks to date.

Training of Staff on Customer Complaints as well as basic Word, Excel and PowerPoint

September 2013 Please Note that I am very capable of doing all of these tasks to date.

Weekly Reports to managers and Heads of departments

To Date Please Note that I am very capable of doing all of these tasks to date.

Managing of customer complaints

To Date Please Note that I am very capable of doing all of these tasks to date.

Debtors January 2006Creditors January 2006Salaries and Wages January 2006

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PERSONAL INFORMATION

Full Names: Natasha Marianna

Surname: Schoombee (Maiden Name - Swart)

Date of Birth: 16 April 1975

I.D. Number: 7504160012088

Age: 40

Dependants: 2

Marital Status: Married

Drivers License: Yes

Own Transport: Yes

Health: Excellent

Language: Fully Bilingual – Afrikaans & English (Speak, Read, Write)

Residential Address: 31 Cedar View Tufa Street Little Falls (Lived here for 14 years)

P.O Box Address: Same as above

E-Mail: natasha.swart16@gmail.com

Cellular Number: 082 809 1339

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EDUCATION INFORMATION

School: Roodepoort High

Highest Standard Passed: Matric (Std 10) - 1992

From: 1988 – 1992 (Std 6 – Matric)

Subjects Passed: Afrikaans English History Biology Home Economics Economics

Further Studies:

1 Parktown College:

Part time student while working at Regis Hair Salon as an apprentice. From June 1994 – November 1995. Did Hairdressing Modules 1, 2 & part of 3.

2. Computer & Other Training:

*Did a basic computer course through Robertson’s Reports.

*Can work on Microsoft Word, Excel, and Power Point & Pastel 4 & 5

*Did Spotlight Training Course and have worked on Spotlight every day capturing clients etc. Worked on Astute.

*I studied through Glenrand MIB for my IISA Certificate of Proficiency (COP) for Life Business. - Passed.

*Did an Anthony Morris M Cubed Training Course in being more effective in business/how to be more successful as a planner & personal assistant.

*Working on the Pro Planner program at Glenrand MIB where we compare policies and companies with each other.

* Did a Professional Business Writing Course as an in house course with Glenrand MIB.

* Did Microsoft Word 2007 course @ Bytes 2011

* Did Microsoft Excel 2007 course @ Bytes 2011

* Did a Time Management Course 2011 & 2014

Training on the AS400 system @ Nashua Kopano

Training on the Cherwell system at Tsogo Sun

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Further Studies /….Continue

All online tests and courses done at Absa; - SANC2012B Sanctions Level 2 Basic Test - Protocol Online Training POT - ECCG (Employee Compliance Conduct Guide) - Conflict of Interest – General Awareness Compliance for non-FAIS staff. - Time Wise - SRM End User Requestor SRMEUW SRM End User Requestor - Group Sourcing How to Buy Guide GSHBG Group Sourcing How to Buy Guide - Effective Telephone Skills @ Absa Effective - Telephone Skills @Absa ETA - PTP SRM End-User Requestor - CORE SRMEUW - AFSMAR Material - AFSCPA Material - Companies Act Material - (SANC14) Absa Financial and Prohibitions - ML10B Money Laundering Control Basic - ABAC11 Material - SANC15 Material - CPA CA Awareness - BCM All Staff General Awareness Training - OCCUPATIONAL HEALTH & SAFETY ACT TRAINING - Introduction to the Competition Act - Data Privacy training - Social Media Employee Conduct Guidelines - (BCGA09) BCM All Staff General - (SANC06) Absa Financial and Prohibitions - (SANC07) Absa Financial and Prohibitions - er Navigator - Employee - Treating Customers Fairly Principles - Basic Financial Crime Concepts - (BCGA08) BCM General Awareness - Sanctions Minimum Training (SANC01) - For Basic Risk Rated (ML07B) - SharePoint Training Basic and Advanced - Advanced Microsoft Word Training

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EMPLOYMENT HISTORY

Permanent Positions

1. Nashua Kopano

Address: Woodmead North Office Park 54 Maxwell Drive Woodmead Sandton

Tel: 011 232 8000 ( Ask for HR)

Date Started with Nashua Kopano : 3 September 2014 – To Date. 1st on Contract then became permanent.

Contact Person : Phil Pentz – Manager @ Nashua / Lizette Durig @ Tsogo Sun IT

Job Description :

Dealing with customer complaints regarding printers not workingLogging Calls and arranging for technicians to attend to callsSending out quotes for repairsFollowing up on active calls and speaking to the users to confirm if they are happyAttending management meeting to give feedback on the processesDealing with management on CEO level to sort out major issue they have with the printersDoing management reports on a monthly basis.Dealing with the internal support staff at Tsogo Sun.Troubleshooting with the users.Dealing with franchisesGeneral Customer Service.Arranging for new installations to be done at the hotels country wide and dealing with their IT managers directly.

2. ABSA Fiduciary Services: Internal Support

Address: 1st Floor Turnberry Building Fourways Golf Park Roos Street Fourways

Tel: 011 244 9306

Date Started with AFS: 1 April 2011 – 25 September 2013 - Consultant Customer Experience in AFS

1 June 2009 – 1 April 2011 as PA to Leon van den Heever (COO) and Johann Grobler (ME)

Contact Person: Leon van den Heever /Johann Grobler / Michelle Swanepoel

Position in Company: Executive Assistant to Leon van den Heever and assisting his team as well and Executive Assistant to Johann Grobler since 2010. Leon is the COO of Fiduciary Services Internal Support and Johann Grobler is the Managing Executive AFS Fiduciary.

From the 1st of April 2011; I took on a new role as the Consultant Customer Experience and Client Interface in the Client Communications team with Michelle Swanepoel.

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Job Description as Consultant Customer Experience:

Arrange and Manage events within Absa e: g Road shows, Functions etc Deal with suppliersAdmin Arrange Trustee and Pre- Retirement Training on the Absa premises as well as with the clientInvoicing Liaise with the Consultant regarding training and payments for trainingManage the training schedule Arrange catering Manage customer complaints and assist clients where I can on Trust and Private Funds Arrange and manage the ordering of Corporate Gifts etc Management of Operational Communication Management of News Letters and Articles Fun@ Work (Events etc) Word Formatting Weekly Reports to managers and Heads of departments Exco Report inputs on Customer complaintsTraining on Customer Complaints Sending out rewards for services rendered or well done within the companyQuality Controlling / Assessing of phone calls made or answered by staff to see you customers are treated as per Absa’s Treating Customers Fairly protocol.

Job Description as PA: Taking minutes at Steerco and Manco MeetingsManaging Leon’s diary Ordering Stationary Dealing with staff issues Day to day admin Filing Answering Phones Arranging boardrooms for meetings Arranging office functions Arrange Team Buildings Gathering information for the Manco and Steerco Reports Doing the Steerco Reports Dealing with IT Catering when we have visitors from overseas Arranging entertainment for visitors from overseasDealing with confidential documentsArranging flights and accommodation locally as well as overseasDealing with Barclays staff day to day admin. Setting up interviews Assisting staff with tests to be done and trainingSetting up interviewsAssisting with passport and Visa applications Arranging documentation for Visa’sDid some of the Executives personal documentation and arrangements for them as well.

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2. ABSA Consultants & Actuaries – Special Projects (ABSA bought over the Glenrand MIB Benefit Services Division)

Address: Fourways Golf Park 2nd Floor Muirfield Building Roos Street Fourways

Tel: 011 540 – 1319 Fax: 011 244 – 9298

Date Started with ABSA: 01 April 2008 – 30 May 2009 (offered a permanent position with ABSA) Contact Person: Diana Simpson & Mike Glass

Position in Company: Executive Assistant to Diana and Mike and are also in change of doing the PI Claims admin. Has also since 1 February 2009 become Executive Assistant to the Regional Manager Shiela Chanka

Job Description:

Taking minutes at certain meetings Keeping attendance register updated every dayDealing with leave forms and sick forms Managing Diana and Mike’s diaries when they are out of officeOrdering Stationary Dealing with staff issues and reporting them to Diana Day to day admin queries on PI Claims Filing Answering Phones Arranging boardrooms for meetings Arranging office functions Updating our PI Schedule Arrange Team Buildings Sit in on interviews of new potential staff with Diana Dealing with Consultants on terminated funds Dealing with the legal office at Glenrand MIB Gathering information for the Manco and Steerco Reports Doing the Manco & Steerco Reports Dealing with IT Booking and making sure that all staff training is done. Assisting staff with tests to be done and training.Putting Trustee Packs together & binding them Dealing with HR and New Employees Dealing with client queries Setting up interviews Processing new job applications Supervising cleaning staff and junior staff

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3. Glenrand MIB (Benefit Services – Terminations)

Address: 4th Floor 291 Surrey Place Surrey Avenue Randburg

Tel: 011 293 2839 Fax: 011 329 1345

Date Started: 25 April 2007 to date 2 November 2007 for Schalk Burger. Then I got a promotion and now work for the divisional director David Blecher as his executive assistant from the 5th of November to date. Please note that all of this is purely on a contract basis as the company is in the process of being sold to ABSA, the sale went through 1 April 2008.

Contact Person: David Blecher, Divisional Director (was acting CEO)

Position in Company: Executive Assistant

Job Description when working for Schalk Burger:* Taking minutes at meetings* Typing minutes of meetings* Putting together an Agenda * Putting together trustee packs* Answering Phones* Dealing with the FSB* Setting up meetings * Arranging Boardrooms* Booking Flights* General Typing * General Filing * Dealing with liquidations* Attending Trustee Meetings * Dealing with clients* Dealing with the Trustees * Arranging personal things for my manager* Handling confidential documentation

Job Description working for David Blecher

Typing minutes of meetings Putting together Agenda’s Answering phones Arranging BoardroomsBooking flights and accommodationArranging Functions BillingInvoicingHandling confidential documentationDealing with HR issues and new employees. General Typing General Filing Setting up meetings Assisting staff with general issues as David is the Divisional Director over three divisions. Arranging Team Building, Staff Functions.

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4. Glenrand MIB (Benefit Services Financial Planning)

Address: 4th Floor 291 Surrey Place Surrey Avenue Randburg & from the 1 November 2006 in Rivonia

Tel: 011 293 2741 Fax: 011 293 2642

Date Started: 1 March 2003 – 26 January 2007

Reason for Leaving : I love the people I work with but I am good at what I do and I believe I have greater earning potential and most important reason was that I could not travel to and from Rivonia everyday , it was just to far.

Contact Person: Jacqui Nolan

Position in Company: Executive Personal Assistant to Ian Peters (Owner and Senior Financial Planner)

Job Description:*Capturing new & existing clients on Spotlight.

* Attending Meetings

*Capturing and Processing new business for a Financial Planner to insurance companies like BOE, Discovery Life, Liberty Life, Momentum, Charter Life, Old Mutual. – Making sure the commission gets paid over every month.

*Receiving medical and other requirements from the companies.

*Contacting clients with regards to outstanding medical and other requirements and assisting them in getting the medicals and other requirements done. Making appointments for the clients with there doctors or a doctor close to where they live.

*Organizing the nurses of the life companies if applicable to go and see the clients (mostly just for the basic blood tests).

*Following up & tracking the new business on a daily basis until the policy has been accepted and the case is active.

* Following up on new and existing investments

*Sorting out problems with existing cases.

*Surrendering & canceling policies for clients.

*Getting updated info on clients existing policies by means of a letter of authority signed by the client and retrieving it from Astute.

*Capturing the policy info on Spotlight and printing a policy schedule for the financial planner.

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Glenrand MIB (Benefit Services Financial Planning) Job Description.../ Continue

*Putting together a Financial Needs Analysis for the financial planners.*Receiving of Policy Documents, preparing them for the financial planner so that the planner always has a copy of the policy document on record and sending the original to the client either via post of the financial planner delivering them

*Booking of Boardrooms for meetings.

*Making new client files and making sure that they are FAIS and FICA Compliant.

*Keeping in touch on a regular basis with clients sending them birthdays & anniversary cards, as well as keeping them up to date on how far their policies are in the process of being accepted. Dealing with Discovery Health queries, as one of our brokers is an intermediary on Discovery Health. I use to do this, now it is handled by someone else in the group.

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5. Biz IQ Financial Services

Address: 212 Weltevreden Road Northcliff

Tel: 011 476 4499 Fax: 011 476 7517

Date Started: 4 May 2002 – 10 January 2003

Reason for Leaving: My boss Peter van Beek moved the whole Biz IQ Financial Services over to Glenrand MIB.

Contact Person: Peter van Beek

Position in Company: Personal Administrator to Peter van Beek

Job Description:

*Answering telephones.

*Processing New Business applications.

*Contacting Sage / Discovery Life and Health to get medical requirements on life cases and outstanding requirements on all the other cases. (As they were a Sage franchise we mostly dealt with Sage.)

*Scheduling appointments for Peter.

*Contacting clients for anniversaries & birthdays, keeping them up to date with their applications and confirming with them once the policy has been accepted and activated.

*Surrendering and canceling existing policies for the clients.

* Getting updated info from insurance companies and from Astute.

*Capturing new and existing clients on Spotlight.

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6. IGD (Industrial Gas Distributors) West Rand & G & L Supplies

Address: 39 Adcock Street Chamdor

Tel: 011 769 1735 Fax: 011 762 7898

Date Started: 4 March 2002 – 30 April 2002

Reason For Leaving: Only a temporary position for 3 months ending in May 2002 and I do not know if the position will become permanent or not.

Contact Person: Willie Marks (IGD West Rand) / Karen Weaver (IGD Head Office) Dave Freeman (G & L Supplies)

Position in Company: Administrator / Debtor / Creditor Clerk

Job Description:At IGD West Rand:*Creditors on Pastel 5*Filing*Typing*Recons, Trial Balances, Age Analysis on Pastel 5.*Remittances on Pastel 5*Stock Take*Helping Cash Customers at desk*Answering Phones

At G & L Supplies:*Debtors on Pastel 4*Filing*Invoicing on Pastel 4*Typing*Quotes & Tenders*Statements on Pastel 4*Cash Book & Putting Cash Book onto the Pastel 4 Program*Answering Phones*Back up of System everyday.

*Please note that IGD West Rand and G & L Supplies belong to the same person but are two sister companies. I worked for G & L Supplies everyday from 08h00 – 13h00 & at IGD West Rand from 13h00 – 16h30 everyday.

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7. B & S / JVH Engineering

Address: 39 Adcock Street Factory 2B Chamdor (Old Premises – Moved to new Premises – 21 Fiat Street Randfontein Aureus)

Tel: 011 412 1960 Fax: 011 412 1968

Date Started: 19 February 2001 – 21 February 2002

Reason for Leaving: The company moved premises to Randfontein and at that stage it was just too far for me.

Contact Person: Mr. Vincent Breedt

Position in Company: P/A to Mr. Vincent Breedt

Job Description:*Debtors*Creditors*Salary & Wages*Banking*Bringing the companies books up to trial balance*Orders*Typing of Tenders*Liaising with the mines on there placed orders.*Making appointment for Mr. Breedt*Filing*Taking minutes at meetings. Running the office as Mr. Breedt was there very little.

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8. Altered Image Hair Design

Address: Shop 3 Wilrogate Shopping Centre, Cnr CR Swart & Ontdekkers Road

Company was sold to new owners beginning November 2000 and had a name change.

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Altered Image Fashion Design - T/A Two Guys & Casa D’Amici

Address: 14 Ontdekkers Road Roodepoort

Date Started: 1 June 1999 – 30 October 2000

Reason for Leaving: I was retrenched and the company was sold to new owners

Position in Company: At the Venue – Creditors/Debtors Clerk/ Jnr Bookkeeper. At the Salon – I was the Manageress

Job Description:At The Venue:*Debtors*Creditors*Balancing the cash book up to Trial Balance*Answering Phones*Typing letters etc.*Filing*Making Appointments* Taking minutes at the Meeting* Salaries & Wages

At The Hair Salon:*Stock Take*Ordering of Stock/ Liaising with the Hairdressing Reps*Banking*In Charge of Petty cash*Cashing up the takings at the end of every day.*Making Appointments*Answering Phones*In charge of seven (7) staff members.

Please Note that I worked at the Salon as well as the venue every day.

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9. Robertson’s Reports

Address: 34 Sandton View Block B Conduit Street Lyme Park Sandton

Tel: 011 789 1453 Fax: 011 789 5130

Contact Person: Mrs. Dianne Robertson

Reason for Leaving: Offered a better job with a higher salary and better perks

Date Started: November 1997 - May 1999

Position in Company: Investigative Reporter

Job Description: Investigated companies in South Africa for business purposes for potential clients from both local & overseas companies.

10. Sanlam Brokers

Address: Ontdekkers Road Roodepoort

Tel: 011 760 3575 / 763 2046

Date Started: 30 September 1997 – 31 October 1997

Contact Person: Saartjie Barnard now Bester

Position in Company: P/A to Saartjie Barnard

Job Description: *Making & Confirming Appointments*Filing*Answering Phones*Banking*Typing

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11. Altered Image Hair Salon

Address: 14 Ontdekkers Road Roodepoort

Tel: 011 955 1023

Date Started: 1 June 1996 – 15 September 1997

Contact Person: Etienne McLennan / Johan van den Heever

Position in Company: Jnr Manageress & Jnr Qualified

Job Description: Stock Take

Stock OrderingAnswering PhonesMaking Appointments & Assisting Qualified hairdressers with their clients & basically learning the trade

12. Regis Hair Salon

Address: Sanlam Centre Randburg

Tel: 011 787 6901

Date Started: June 1994 – November 1995

Contact Person: Sharon Goldman

Reason for Leaving: Personal

Position in Company: Apprentice

Job Description:*Assisting the hairdressers with their clients*Shampooing*Answering Phones*Cleaning etc*Learning the trade

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REFERENCES

1. Johan van den Heever – Previous Director of Altered Image Hair Design and Casa D’Amici – 082 760 7988

2. Mrs. Dianne Robertson – Robertson’s Reports – (011) 789 1453

3. Mr. Vincent Breedt – B & S/ JVH Engineering – 082 800 2296

4. Mr. Dave Freeman – G & L Supplies – 082 492 7526

6. Mrs. Karen Weaver – IGD Head Office – (011) 908 3360

7. David Blecher - Glenrand MIB – 082 888 1984

8. Diana Simpson – ABSA Consultants & Actuaries Special Projects – 082 829 2761

9. Leon van den Heever - ABSA Fiduciary Services – 011 846 9788

10. Johann Grobler – ABSA Fiduciary Services – 011 846 9788

11. Michelle Swanepoel – 082 854 2376

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