Nathan Clarke, Executive Director, PIEF 28/10/2015 Territory Insurance Conference, resilient future...

Nathan Clarke, Executive Director, PIEF 28/10/2015

Territory Insurance Conference, resilient future

Nathan Clarke, Executive Director, Personal Injury Education Foundation

Recent developments in Personal Injury Management Training

TerritoryInsurance Conferenceresilient future



About PIEF



What is PIEF?

• National, not-for-profit organisation

• Established in 2006 by consortium of

accident compensation organisations

• 24 members from across Australia

• Vision: to be globally recognised for

fostering, developing and inspiring

talent in the personal injury and

disability management professions.



Who are

are our

members?



Goals

• Increase the range of training and educational

programs delivered

• Broaden participation in PIEF’s existing range of

programs

• Design, develop and deliver educational and personal

development programs, initiatives and events:

o for people working in the personal injury and

disability management industry

o to improve the capability and professionalism

of the personal injury and disability

management industry

• To promote and recognise excellence in the industry

• Ensure that personal injury management is regarded

as an attractive, rewarding and respected profession.



What do we do?

• Vocational programs

• Postgraduate program

• Professional development training

• Certification

• Events and awards

• Represent industry on training

matters



Allied Health

Practitioner

Training



Background

• In 2014 WorkCover NSW appointed PIEF to

develop and deliver their 1 day AHP training

program into a online, self-paced training

program

• The AHP Online Training Program is mandatory

for those allied health practitioners applying for

WorkCover approval

• The training program is mandatory for

chiropractors, physiotherapists, exercise

physiologists, psychologists and osteopaths and

costs $300.



The training course was established

to:

• Drive high quality evidence based treatment services that

optimise the social and health outcomes of injured workers

• Provide an understanding of the NSW workers compensation

system and who else may be involved in the workers recovery

at work

• Set expectations for allied health practitioners working within

the NSW workers compensation system, and

• Assist allied health practitioners with the practical

requirements for delivering services within the workers

compensation system; such as treatment planning, seeking

approval to deliver services and communicating with the

support team.



Overview of three modules

• Module 1 provides an overview of the workers

compensation legislation, reasonably necessary

treatment, discusses the importance of setting

expectations with workers regarding the health

benefits of work and describes the role of each

member of the worker’s support team

• Module 2 is on the Clinical Framework for the Delivery

of Health Services

• Module 3 provides information regarding the

procedures for working as an allied health practitioner

within the NSW workers compensation system and

information about completion of the allied health

recovery request; offering practical experience through

case studies.



Dashboard



Structure of

module



Learning

objectives



Content



Content



Case

studies



Checking for

knowledge



Checking for

knowledge



Current progress

The online program launched in April 2015

and over 1,500 participants have

successfully completed modules 1 and 2

(module 3 will commence in early 2016)

An overall satisfaction rate of 87% was

achieved, which was high for a mandatory

program and that is chargeable and that

some participants encountered some

technical issues when completing



Some of positive feedback received

‘Great, love the online format - work around family and work commitments

much better. Thanks.’

‘Great training package. Very good.’

‘Thought the format was very good. With the asking of questions

throughout that were relevant to my profession. ‘

‘As a rural member better to do this online than have to travel away to

update.’

‘Overall well thought out lay out and key learning points covered’

‘I was unfamiliar with the WorkCover system so I learned a lot.’

‘I found these modules very helpful and feel as long as you go through each

topic you should have a competent understanding of NSW workcover and

its procedures. I enjoyed completing these modules.’

‘very informative, looking forward to module 3’



RTWSA AHP program

Due to the success of the NSW AHP program,

RTWSA (formerly WorkCoverSA) have engaged

PIEF to develop a similar training program for

the SA market

The program is expected to commence in

November 2015, however will be not be

mandatory and will be free of charge for SA

participants.



Changes to the

PIM qualification

framework



Nationally

Recognised Training

There have been Nationally

Recognised Training

qualifications in Personal

Injury Management for

approximately 10 years.

The qualifications continue to

grow and evolve.



Previous PIM qualifications

Prior to March 2015 there were five Personal Injury

Management National Recognised Qualifications:

• Certificate III in Personal Injury Management

(Claims Management)

• Certificate IV in Personal Injury Management

(Claims Management)


(Underwriting)


(Return to Work)

• Diploma of Personal Injury Management.



Current PIM qualifications

From March 2015 the number of qualifications

were reduced from five to three Nationally

Recognised Qualifications:

• Certificate III in Personal Injury

Management

• Certificate IV in Personal Injury

Management

• Diploma of Personal Injury Management.



Certificate IV

The Cert IV qualification was reduced from three

qualifications to one, however now includes three

streams to choose from:

• Claims Management

• Return to Work

• Underwriting

The benefits of this approach are that additional

streams can be added without justifying that a full

qualification is required and students do not have to

enrol in another qualification to upgrade their skills in

another area of Personal Injury Management.



Diploma

Like the Cert IV, the Diploma of Personal Injury

Management has also moved to a streaming model.

Cert IV qualification was reduced from three

qualifications to one, however now includes three

streams to choose from:

• Advanced Case Management

• Disability Insurance

• Workplace Injury Insurance Management

The benefits of this approach are that additional

streams can be added without justifying that a full

qualification is required and students do not have to

enrol in another qualification to upgrade their skills in

another area of Personal Injury Management.



Upcoming changes

Upcoming changes to the Personal Injury

Management qualifications include:

• A Medical Indemnity stream will be added to the

Certificate IV

• An Advance Return to Work Stream will be added

to the Diploma

The Diploma will be renamed to the Diploma of

Personal Injury and Disability Insurance Management

It is expected that these changes will be made

available from early 2016 onwards.



PIEF plans

From early 2016 PIEF plan to offer a Return to Work

and Claims Management stream in the Certificate IV.

When the additional changes are made to the

qualifications, PIEF plan to offer the following streams

(expected to be mid 2016) in the Diploma of Personal

Injury and Disability Insurance Management:

• Advanced Return to Work

• Disability Insurance

• Management

• Advanced Case Management.



Other

developments• member auspicing arrangements

• member RPL arrangements

• Motivational Interactions workshops

• Personal Injury Practitioner Group.



Questions?



Information regarding all PIEF activities can be

found on our website pief.com.au

Further information can also be sought from:

P: (03) 9641 1320

E: [email protected]

Date post:	13-Dec-2015
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Nathan Clarke, Executive Director, PIEF 28/10/2015 Territory Insurance Conference, resilient future...

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