National Do Not Call Registry - Federal Trade Commission · 2017-12-18 · www X Lc Xgov ldonotcall...

National Do Not Call RegistryData BookFY 2017

Federal Trade CommissionDecember 2017

Table of Contents

The National Do Not Call Registry

The Data Book

New in FY 2017

Inside the numbers

Who is using the Do Not Call Registry

Complaint Figures by Year

Complaint Figures for FY 2017

State Rankings

Registration and Complaint Figures by State

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

The National Do Not Call Registry Data Book

The National Do Not Call Registry

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they don’t want to receive most telemarketing sales calls. Robocalls that are sales calls are illegal whether a number is on the Registry or not, unless the caller has written permission from a consumer.

Since its inception in 2003, the Registry has continued to grow. As of September 30, 2017, there were 229 million active registrations. Consumers can register multiple phone numbers on the Registry by registering online at donotcall.gov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register. Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days. Organizations can access the Registry at telemarketing.donotcall.gov.

If a company violates the Do Not Call rules, consumers can report the call to the Federal Trade Commission (FTC) online at donotcall.gov or by calling the toll‐free number. Law enforcement officials review these complaints, as well as consumer registration and telemarketer access information, through the Consumer Sentinel Network, a secure online database maintained by the FTC. For more information about Sentinel, visit ftc.gov/sentinel. Law enforcement personnel may join Sentinel at register.consumersentinel.gov.

https://donotcall.gov/

https://telemarketing.donotcall.gov/

https://donotcall.gov/

https://www.ftc.gov/enforcement/consumer-sentinel-network

https://register.consumersentinel.gov/

The National Do Not Call Registry Data Book

The Data Book

The National Do Not Call Registry Data Book contains statistical data about phone numbers on the Registry, telemarketers and sellers accessing phone numbers on the Registry, and complaints consumers submit to the FTC about telemarketers allegedly violating the Do Not Call rules. Statistical data on Do Not Call (DNC) complaints is based on unverified complaints reported by consumers, not on a consumer survey.

New in FY 2017

• When reporting the total number of DNC complaints, the Data Book now breaks the number down to show how many complaints were about robocalls and how many were from live callers. With a few exceptions, telemarketing robocalls are illegal, whether or not a number is on the Do Not Call Registry. As always, when it’s a live caller, we verify that the consumer’s telephone number was on the Do Not Call Registry before we take the complaint.

• The online complaint form now asks for the topic of the call, so this new information is included in the Data Book.

o Consumers can choose to report specific topics, such as reducing debt, vacation & timeshares, and several other categories. Not everyone who files a complaint reports a topic.

o The Data Book does not include statistics where a consumer chose “Other,” or topics less likely to violate the Do Not Call Rules, such as debt collection, political, or charitable calls.

• The Data Book now includes a state‐by‐state analysis of DNC complaints, and it has a new, more accurate way of reporting a consumer’s state:

o If consumers report their state, the Data Book always uses the state they report.o If consumers do not report their state, the Data Book uses their area code.o The state‐by‐state analysis also includes the top 10 topics of consumer complaints.

• The underlying data in the report is available on our open government site at:www.ftc.gov/donotcall-databook2017.

Inside the numbers

States are ranked based on the number of registrations or complaints per 100,000 population.Complaint figures include the total number of FY 2017 complaints submitted to the FTC.Population estimates are based on 2016 U.S. Census population estimates (Table NST‐EST2016‐01 – Annual Estimates of the Population for the United States, Regions, States, and Puerto Rico:April 1, 2010 to July 1, 2016).

For the purposes of this report, “active registrations” are those registrations consumers haveplaced on the Registry that have not been subsequently deleted by the consumer or removedby the FTC. The FTC removes numbers that have been disconnected and reassigned.

2013 2014 2015 2016 2017

5 or Fewer Area Codes

Organizaons Who Paid

Exempt Organizaons

Total 18,338

543

2,259

15,536

20,490

503

2,353

17,634

23,098

521

2,502

20,075

26,216

585

2,582

23,049

27,657

598

2,877

24,182

Organizaons Accessing the Registry by Fiscal Year

FY 2017Naonal Do Not Call RegistryWho is using the Do Not Call Registry

2013 2014 2015 2016 2017210M

212M

214M

216M

218M

220M

222M

224M

226M

228M

230M 229,816,164

226,001,288

222,841,544

217,855,796

213,400,641

Acve Registraons by Fiscal Year

Telemarketers and sellers can access up to five area codes on the Registry for free. To access more than five area codes, they must pay a fee. Organizaons that are not selling goodsor services are "exempt" and can access numbers on the Registry for free. This includes organizaons asking for charitable contribuons, raising money for polical purposes, orconducng surveys. It also includes organizaons calling only people they have an established business relaonship with or who have given the organizaon wrien permission to call.

"Acve Registraons" reflect the total number of phone numbers registered on the Naonal Do Not Call Registry for each fiscal year as of September 30, 2017.

FY 2017Naonal Do Not Call RegistryComplaint Figures by Year

2013 2014 2015 2016 20170M

1M

2M

3M

4M

5M

6M

7M

4,501,967

3,401,614

2,125,968

1,734,603

2,182,158

2,563,081

1,854,718

1,388,470

1,448,382

1,510,485

Complaints by Call Type and Fiscal YearLive Caller

Robocall

3,748,646

3,241,086

3,578,710

5,340,234

7,157,370

The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every year. The data is available at www.c.gov/donotcall-databook2017.

https://www.ftc.gov/donotcall-databook2017

October November December January February March April May June July August September0K

100K

200K

300K

400K

500K

600K

700K

800K

900K

268,526

622,692614,951

471,256418,060408,031379,477368,972

330,264

203,863196,978218,897

156,277

293,367315,625

247,529

232,017235,288239,057225,687

199,792

135,323139,321143,798

FY 2017 Complaints by Month

Reducing debt

Vacaon & meshares

Warranes & protecon plans

Imposters

Medical & prescripons

Energy, solar & ulies

Computer & technical support

Home security & alarms

Loeries, prizes & sweepstakes

Home improvement & cleaning

Work from home 5,439

40,663

22,061

21,225

39,159

24,796

67,678

80,543

51,616

85,142

116,234

179,925

223,119

235,678

771,158

71,672

60,928

81,849

77,999

51,403

66,993

90,100

FY 2017 Complaints by Topic*

Live Caller2,563,081

Call Type Not Reported92,322

Robocall4,501,967

FY 2017 Complaints by Call Type

FY 2017Naonal Do Not Call RegistryComplaint Figures for the Year

*Not everyone who files a complaint reports a topic.

Live Caller

Robocall

The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every month. The full data, as well as complaints reporng that the consumer asked the enty to stop calling, is available atwww.c.gov/donotcall-databook2017. The FTC idenfied a technical problem with complaint submissions that resulted in arficially high complaint counts in July and August. The FTCaddressed the issue, and September’s figures reflect the adjustment.

368,586341,351 343,969

537,038

602,592627,649

659,101

939,002

652,342

727,562

926,308

431,870

https://www.ftc.gov/donotcall-databook2017

MO

NM

MN

WA

MDWV

MAWY

MT

ME

MS

OH

NH

ND

NV

GA

OR

OK

CO

VA

NC

NY

WI

ARTN

UT

NE

MI

PA

CA

DE

SD VT

AZ

KY

TX

AL

LA

KS

SC

NJIN

ID

FL

IA

IL

State Rankings for Naonal Do Not Call Registry Registraons per 100K Populaon

Rank Consumer State Acve Registraons Acve Registraonsper 100K Populaon

1 New Hampshire2 Conneccut3 Massachuses4 Maine5 New Jersey6 Kansas7 Colorado8 Vermont9 Michigan10 Wisconsin11 Pennsylvania12 Iowa13 Nebraska14 Delaware15 Ohio16 Wyoming17 Minnesota18 Illinois19 Maryland20 Rhode Island21 Montana22 Kentucky23 New Mexico24 Virginia25 South Dakota26 Oregon

91,5521,222,03589,0013,183,06885,0685,794,65582,0251,092,14381,6887,306,53881,1592,359,52380,2124,444,18780,131500,49579,9987,942,40779,9774,621,66279,85810,209,19079,4442,490,33678,4901,496,88978,364746,07278,2309,085,94578,207457,90278,1954,316,31677,8089,960,66377,3614,654,40476,963813,06176,167794,05375,0373,329,39374,4221,548,72873,5806,189,39473,296634,34172,5892,971,402

FY 2017Naonal Do Not Call RegistryRegistraons by State

HI

AK

Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon

27 New York28 Washington29 Florida30 Tennessee31 Alabama32 Idaho33 North Dakota34 Georgia35 Oklahoma36 Arkansas37 West Virginia38 North Carolina39 Nevada40 Arizona41 Missouri42 California43 Utah44 Indiana45 South Carolina46 Louisiana47 Texas48 Mississippi49 Hawaii50 Alaska

District of ColumbiaPuerto Rico

71,16814,052,24770,8865,166,18970,85914,605,86670,7244,703,98969,7803,393,61969,5941,171,35869,188524,41468,8167,095,15968,1822,675,17467,9972,031,92167,7661,240,87367,1156,810,04366,4971,955,03966,3174,596,44666,3154,040,55966,05625,926,90363,5211,938,17562,8674,169,99961,7603,063,99460,3362,824,75055,52215,469,94154,7521,636,39554,728781,81549,446366,837

11,70191,042

399,156620,154

The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of acve registraons per 100,000 populaon. Acveregistraons include all phone numbers on the Naonal Do Not Call Registry as of September 30, 2017. Populaon esmates are based on 2016 U.S. Census populaon esmates.

PR

DC

The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of complaints per 100,000 populaon. Complaintsinclude the total number of FY 2017 complaints submied to the FTC. Populaon esmates are based on 2016 U.S. Census populaon esmates.

MO

NM

MN

WA

MDWV

MAWY

MT

ME

MS

OH

NH

ND

NV

GA

OR

OK

CO

VA

NC

NY

WI

ARTN

UT

NE

MI

PA

CA

DE

SD VT

AZ

KY

TX

AL

LA

KS

SC

NJIN

ID

FL

IA

IL

State Rankings for Naonal Do Not Call Registry Complaints per 100K Populaon

FY 2017Naonal Do Not Call RegistryComplaints by State

HI

AK

Rank Consumer State ComplaintsComplaints per 100K

Populaon

1 New Jersey2 Delaware3 Florida4 Virginia5 New Hampshire6 Michigan7 Conneccut8 Rhode Island9 Maryland10 Arizona11 Tennessee12 Vermont13 Ohio14 Nevada15 Georgia16 Colorado17 Illinois18 New York19 Massachuses20 Oregon21 Nebraska22 Alabama23 Maine24 Utah25 Pennsylvania26 California

3,593321,3932,90927,6912,853588,0212,768232,8182,72736,4012,674265,4652,64194,4402,51726,5902,499150,3462,448169,7022,389158,8962,38514,8962,382276,6672,36969,6392,349242,2422,339129,6092,306295,2182,300454,1002,290156,0062,27593,1212,26843,2552,221108,0032,21529,4952,17166,2292,126271,8322,101824,692

Rank Consumer State ComplaintsComplaints per 100K

Populaon

27 Arkansas28 Montana29 Iowa30 Wyoming31 Texas32 South Carolina33 Idaho34 North Carolina35 Kansas36 Louisiana37 New Mexico38 Washington39 Indiana40 Wisconsin41 Minnesota42 Kentucky43 Oklahoma44 West Virginia45 South Dakota46 Mississippi47 North Dakota48 Missouri49 Hawaii50 Alaska

District of ColumbiaPuerto Rico

2,06561,6972,03521,2112,02663,5022,01711,8082,008559,5632,00899,6201,97033,1571,965199,4071,89955,2071,84386,2671,80937,6531,725125,6891,722114,2411,70298,3521,65291,1661,62572,1101,57961,9621,56928,7381,53913,3161,33739,9691,3049,8811,21674,1021,12416,0554103,041

483,568

1,63824,303

PR

DC

Complaints by County

2013 2014 2015 2016 2017

0K

50K

100K

66,812

81,834108,003

49,227 46,251

Complaints by Fiscal Year

2013 2014 2015 2016 2017

0M

1M

2M

3M 3.28M 3.33M3.20M3.13M 3.39M


Reducing debt



Imposters


Vacaon & meshares



Work from home


13,673

5,036

3,973

3,390

3,305

1,783

1,386

1,110

584

253

Complaints by Topics*Call Type Not Reported

1,480

Live Caller34,896

Robocall71,627

Complaints by Call Type

AlabamaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


Complaints: 108,003 (#22 naonally, per 100K populaon)

Acve Registraons: 3,393,619 (#31 naonally, per 100K populaon)

State Totals


Acve Registraons: 366,837 (#50 naonally, per 100K populaon)A.

A.

State Totals

Complaints by Borough or Census Area

2013 2014 2015 2016 2017

0K

1K

2K

3K 2,391 3,041

2,1852,122 2,114


2013 2014 2015 2016 2017

0K100K

200K

300K 358,716339,296 348,309 362,861 366,837


Reducing debt

Imposters


Vacaon & meshares


Work from home





456

131

116

104

100

85

78

74

34

26


14

Live Caller1,112

Robocall1,915


AlaskaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

50K

100K

150K117,111134,202 169,702

94,12085,521


2013 2014 2015 2016 2017

0M

2M

4M 4.46M 4.52M4.38M4.60M4.32M


Reducing debt

Vacaon & meshares

Imposters







Work from home

20,329

8,114

7,771

6,907

5,961

5,009

4,744

2,727

2,213

1,483


1,885

Live Caller63,051Robocall

104,766


ArizonaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


Acve Registraons: 2,031,921 (#36 naonally, per 100K populaon)A.

A.

State Totals


2013 2014 2015 2016 2017

0K

20K

40K

60K

43,545

61,697

29,31228,751

28,320


2013 2014 2015 2016 2017

0M

1M

2M1.96M 1.99M1.91M

1.87M 2.03M


Reducing debt


Vacaon & meshares

Imposters





Work from home


9,832

3,843

2,342

2,054

1,502

949

836

811

320

129


835

Live Caller19,299

Robocall41,563


ArkansasFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K200K

400K

600K

800K

543,110

824,692511,931 739,374

493,474


2013 2014 2015 2016 2017

0M

10M

20M 25.20M24.70M 25.55M24.24M 25.93M


Reducing debt

Vacaon & meshares


Imposters






Work from home

65,839

42,964

34,884

33,206

27,013

18,509

12,422

11,519

7,949

5,962


9,842

Live Caller345,571

Robocall469,279


CaliforniaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K129,609

103,23278,10777,01269,102


2013 2014 2015 2016 2017

0M

2M

4M 4.34M 4.39M4.26M4.21M 4.44M


Reducing debt

Vacaon & meshares

Imposters






Work from home


17,916

8,040

6,392

5,956

4,437

3,126

2,082

1,541

1,307

1,109


946

Live Caller45,249

Robocall83,414


ColoradoFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K

56,117

94,44076,842

52,59147,279


2013 2014 2015 2016 2017

0M

1M

2M

3M3.09M 3.12M3.02M

2.96M 3.18M


Reducing debt

Vacaon & meshares

Imposters








9,666

3,918

3,700

2,500

2,081

2,042

2,008

1,959

1,042

975


2,152

Live Caller32,272

Robocall60,016


ConneccutFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

10K

20K19,726

27,691

14,782

14,45412,779


2013 2014 2015 2016 2017

0K200K

400K

600K 725,325 734,565710,636697,250 746,072


Reducing debt


Vacaon & meshares

Imposters






Work from home

3,033

1,386

1,040

875

645

606

462

242

150

109


446

Live Caller10,707

Robocall16,538


DelawareFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



Acve Registraons: 746,072 (#14 naonally, per 100K populaon)

State Totals

Complaints by Ward

2013 2014 2015 2016 2017

0K

10K

20K24,303

18,304

9,8659,535

8,612


2013 2014 2015 2016 2017

0K

200K

400K

600K593,057 605,725575,799560,119

620,154


Reducing debt

Vacaon & meshares

Imposters








4,103

1,628

1,262

665

459

419

413

196

188

178


196

Live Caller7,383

Robocall16,724


District of ColumbiaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures


Complaints: 24,303 Not Ranked

Acve Registraons: 620,154 Not Ranked

D.C. Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

200K

400K

600K

385,490

588,021

246,661

245,500225,695


2013 2014 2015 2016 2017

0M

5M

10M

15M14.19M 14.39M13.84M

13.56M 14.61M


Reducing debt

Vacaon & meshares


Imposters






Work from home

63,231

19,058

18,939

18,262

16,997

10,906

8,977

6,270

5,108

3,370


4,919


363,801


FloridaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

100K

200K

168,478

242,242

111,329

99,32189,256


2013 2014 2015 2016 2017

0M

2M

4M

6M 6.87M 6.97M6.72M6.60M 7.10M


Reducing debt

Vacaon & meshares



Imposters




Work from home


28,121

11,711

10,658

7,913

7,817

5,789

3,091

2,840

1,467

1,237


2,605

Live Caller86,095

Robocall153,542


GeorgiaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

5K

10K

15K

8,469

16,055

8,224

13,079

6,796


2013 2014 2015 2016 2017

0K200K

400K

600K

800K760,824 770,366744,414730,077 781,815


Reducing debt

Imposters




Work from home

Vacaon & meshares




1,971

853

437

381

312

312

309

256

126

64


435

Live Caller6,051

Robocall9,569


HawaiiFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

10K

20K

30K

20,275

33,157

26,69516,505

14,770


2013 2014 2015 2016 2017

0M

1M 1.13M 1.15M1.10M1.17M1.08M


Reducing debt

Vacaon & meshares


Imposters




Work from home



4,825

1,729

1,712

1,585

1,173

953

609

399

98

94


268

Live Caller10,147

Robocall22,742


IdahoFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K

100K

200K

300K205,346

181,577

295,218270,860

159,836


2013 2014 2015 2016 2017

0M

5M

10M9.71M9.51M 9.83M9.33M 9.96M


Reducing debt

Vacaon & meshares

Imposters








34,310

14,907

12,529

9,673

9,531

4,814

4,029

3,760

3,746

3,211


4,594

Live Caller103,202

Robocall187,422


IllinoisFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K

50K

100K

64,686

114,241

31,00628,785

25,416


2013 2014 2015 2016 2017

0M1M

2M

3M

4M3.94M 4.03M

4.17M3.83M

3.74M


Reducing debt


Vacaon & meshares

Imposters





Work from home


19,459

9,220

5,026

3,489

2,257

1,775

1,444

1,264

339

226


1,801

Live Caller36,331

Robocall76,109


IndianaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

20K

40K

60K

37,357

63,502

27,544

26,90523,986


2013 2014 2015 2016 2017

0M

1M

2M 2.43M 2.45M2.38M2.34M 2.49M


Reducing debt


Vacaon & meshares

Imposters




Work from home



11,262

6,666

3,558

2,183

1,896

1,259

774

451

181

144


939

Live Caller18,015

Robocall44,548


IowaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

20K

40K

55,20741,767

27,251

26,95925,902


2013 2014 2015 2016 2017

0M

1M

2M 2.30M 2.32M2.25M2.21M 2.36M


Reducing debt


Imposters



Vacaon & meshares



Work from home


8,737

5,207

2,271

1,111

1,070

1,060

689

595

392

139


439

Live Caller18,248

Robocall36,520


KansasFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K20K

40K

60K

39,564 52,370

72,110

32,61831,042


2013 2014 2015 2016 2017

0M

1M

2M

3M 3.23M 3.28M3.16M3.10M 3.33M


Reducing debt


Vacaon & meshares

Imposters





Work from home


10,073

3,657

3,048

2,551

2,245

1,107

1,085

1,060

520

278


1,151

Live Caller24,225

Robocall46,734


KentuckyFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals

Complaints by Parish

2013 2014 2015 2016 2017

20K

40K

60K

80K

42,40742,341

86,267

37,117 30,823


2013 2014 2015 2016 2017

0M

1M

2M

3M2.73M 2.77M2.67M

2.82M2.62M


Reducing debt


Imposters


Vacaon & meshares




Work from home


13,243

7,746

2,768

2,326

2,061

1,298

1,214

937

382

146


940

Live Caller26,130

Robocall59,197


LouisianaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

10K

20K

30K

15,863

29,495

11,534

11,34910,345


2013 2014 2015 2016 2017

0M

1M 1.05M 1.07M1.02M1.09M1.01M


Reducing debt

Vacaon & meshares


Imposters




Work from home



3,706

1,815

1,766

1,280

819

731

408

201

118

94


466

Live Caller9,649

Robocall19,380


MaineFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K

150K150,346

91,758

126,509

88,71386,760


2013 2014 2015 2016 2017

0M

2M

4M 4.54M 4.59M4.46M4.39M 4.65M


Reducing debt

Imposters




Vacaon & meshares





22,162

5,934

4,464

3,679

3,282

3,205

2,683

2,649

2,375

1,481


2,217

Live Caller53,325

Robocall94,804


MarylandFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K

150K

99,031

156,006136,117

76,66169,730


2013 2014 2015 2016 2017

0M

2M

4M

6M5.64M 5.70M

5.79M5.53M

5.47M


Reducing debt


Vacaon & meshares

Imposters







16,345

12,995

8,181

6,613

2,941

2,817

2,614

2,371

2,319

1,196


1,588

Live Caller51,577

Robocall102,841


MassachusesFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

100K

200K

178,730

265,465

119,026

113,737108,610


2013 2014 2015 2016 2017

0M2M

4M

6M

8M7.70M 7.81M7.52M

7.36M 7.94M


Reducing debt


Vacaon & meshares

Imposters





Work from home


30,814

13,123

8,002

7,553

6,298

4,049

3,596

2,246

1,283

929


4,152


163,048


MichiganFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

20K

40K

60K

80K91,166

52,13850,239

78,123

48,111


2013 2014 2015 2016 2017

0M

2M

4M 4.21M 4.26M4.13M4.07M 4.32M


Reducing debt

Vacaon & meshares

Imposters





Work from home



14,903

6,009

3,569

3,549

2,442

2,015

1,602

816

576

230


1,063

Live Caller28,138

Robocall61,965


MinnesotaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K10K

20K

30K

40K

25,221

39,969

20,04819,874

13,869


2013 2014 2015 2016 2017

0M

1M

1.57M 1.60M1.64M

1.53M1.51M


Reducing debt


Imposters

Vacaon & meshares





Work from home


6,111

2,252

1,413

1,261

1,075

1,068

554

528

254

59


728

Live Caller13,567

Robocall25,674


MississippiFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K20K

40K

60K

41,820

56,656 74,102

36,24032,387


2013 2014 2015 2016 2017

0M1M

2M

3M

4M3.92M 3.98M3.82M

3.75M 4.04M


Reducing debt

Imposters



Vacaon & meshares



Work from home



11,678

3,636

2,588

1,642

1,508

995

724

644

582

330


1,306


45,332


MissouriFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

10K

20K

15,079

21,211

10,249

9,8897,976


2013 2014 2015 2016 2017

0K200K

400K

600K

800K767,960 779,301750,237735,968 794,053


Reducing debt



Vacaon & meshares

Imposters



Work from home



3,079

1,423

1,182

1,030

841

482

369

237

60

44


223

Live Caller7,329

Robocall13,659


MontanaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

20K

40K 43,255

30,09217,563

17,381 17,159


2013 2014 2015 2016 2017

0M

1M1.45M 1.47M

1.50M1.42M

1.40M


Reducing debt


Vacaon & meshares

Imposters




Work from home



7,095

3,428

2,140

1,427

1,222

715

607

358

302

114


870

Live Caller14,591

Robocall27,794


NebraskaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

20K

40K

60K

50,39641,786

69,639

37,37033,640


2013 2014 2015 2016 2017

0M

1M

2M1.89M1.85M 1.92M1.81M 1.96M


Reducing debt

Vacaon & meshares

Imposters





Work from home



7,756

3,396

2,831

2,063

1,885

1,670

1,253

585

581

548


796

Live Caller25,002

Robocall43,841


NevadaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K10K

20K

30K

24,811

36,401

19,26217,12815,570


2013 2014 2015 2016 2017

0M

1M 1.18M 1.20M1.16M1.13M 1.22M


Reducing debt


Vacaon & meshares

Imposters






Work from home

5,508

2,629

2,297

1,337

877

791

554

385

328

189


238

Live Caller11,799

Robocall24,364


New HampshireFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K

100K

200K

300K

203,835163,698

321,393

141,684119,957


2013 2014 2015 2016 2017

0M2M

4M

6M 7.09M 7.17M6.96M7.31M6.86M


Reducing debt



Vacaon & meshares

Imposters






33,150

30,193

10,448

10,069

8,474

5,032

4,378

3,754

3,080

2,751


4,963

Live Caller110,946

Robocall205,484


New JerseyFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K10K

20K

30K40K

24,150

37,65332,310

18,93318,567


2013 2014 2015 2016 2017

0M

1M

1.51M 1.53M1.48M1.46M 1.55M


Reducing debt

Vacaon & meshares

Imposters






Work from home


4,076

2,031

1,627

1,467

1,077

1,060

672

547

313

225


638

Live Caller14,465

Robocall22,550


New MexicoFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

200K

400K 454,100360,225

249,677

246,628217,031


2013 2014 2015 2016 2017

0M

5M

10M13.62M 13.82M13.32M

13.07M 14.05M


Reducing debt

Vacaon & meshares



Imposters






57,100

22,417

18,811

16,187

16,173

9,900

7,824

6,358

5,483

2,910


7,156

Live Caller154,613

Robocall292,331


New YorkFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

100K

200K

139,223

199,407

91,01589,70585,595


2013 2014 2015 2016 2017

0M

2M

4M

6M 6.59M6.42M6.27M 6.71M

6.81M


Reducing debt


Imposters



Vacaon & meshares



Work from home


29,589

10,489

7,439

6,975

5,805

5,202

3,577

2,496

1,285

727


2,151

Live Caller68,917

Robocall128,339


North CarolinaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

5K

10K

5,0884,884

9,881

3,0322,977


2013 2014 2015 2016 2017

0K

200K

400K 506,783 514,180493,856483,733 524,414


Reducing debt


Imposters



Vacaon & meshares


Work from home



1,619

1,130

345

297

278

187

160

118

29

20


133

Live Caller3,207

Robocall6,541


North DakotaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

100K

200K169,815198,254

276,667

124,918113,389


2013 2014 2015 2016 2017

2M

4M

6M

8M 8.82M 8.94M8.61M8.45M 9.09M


Reducing debt

Vacaon & meshares



Imposters





Work from home

33,484

12,337

9,708

9,604

7,908

4,821

4,816

4,409

2,872

1,548


4,952


168,899


OhioFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

20K

40K

60K

46,453

61,962

33,10130,83727,323


2013 2014 2015 2016 2017

0M

1M

2M2.59M 2.63M2.52M

2.47M 2.68M


Reducing debt


Vacaon & meshares

Imposters





Work from home


8,547

3,079

3,007

2,099

1,560

1,042

866

839

469

166


569

Live Caller20,889

Robocall40,504


OklahomaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

20K

40K

60K

80K

70,40056,476

93,121

50,70546,830


2013 2014 2015 2016 2017

0M

1M

2M

3M2.88M 2.93M2.82M

2.77M 2.97M


Reducing debt

Vacaon & meshares

Imposters






Work from home


13,026

8,468

4,050

3,754

3,578

2,863

1,782

972

825

489


872

Live Caller29,317

Robocall62,932


OregonFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

100K

200K271,832205,925

146,992

138,159127,003


2013 2014 2015 2016 2017

0M

5M

10M9.93M9.73M 10.07M9.54M 10.21M


Reducing debt


Imposters




Vacaon & meshares



Work from home

31,932

10,395

9,303

7,372

4,853

4,546

4,404

4,319

2,599

1,413


4,732

Live Caller106,282

Robocall160,818


PennsylvaniaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


Complaints: 1,638 Not Ranked

Acve Registraons: 399,156 Not RankedA.

A.

Puerto Rico Totals

Complaints by Municipality

2013 2014 2015 2016 2017

0K

1K

2K

1,188

1,779 1,638

922 901


2013 2014 2015 2016 2017

0K

200K

400K388,722

381,235367,351 394,580

399,156


Reducing debt

Imposters

Vacaon & meshares





Work from home



300

61

46

28

19

16

16

16

12

5


195

Live Caller738

Robocall705


Puerto RicoFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures



2013 2014 2015 2016 2017

0K

10K

20K

26,59020,156

12,71812,598 12,251


2013 2014 2015 2016 2017

0K200K

400K

600K

800K791,228 799,932777,035 813,061765,944


Reducing debt

Vacaon & meshares


Imposters







2,419

1,268

1,017

715

526

415

370

359

344

171


332


16,376


Rhode IslandFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K

68,165

99,620

46,35640,74638,405


2013 2014 2015 2016 2017

0M

1M

2M

3M2.96M 3.00M2.88M

2.83M 3.06M


Reducing debt

Vacaon & meshares



Imposters





Work from home

11,229

5,565

4,681

3,473

2,963

2,063

1,838

1,429

1,346

544


1,552


61,965


South CarolinaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

5K

10K9,301

13,316

6,556

6,5316,263


2013 2014 2015 2016 2017

0K

200K

400K

600K615,857 623,572601,415590,780 634,341


Reducing debt


Vacaon & meshares

Imposters




Work from home



1,639

920

781

578

361

257

214

83

37

17


147

Live Caller4,379

Robocall8,790


South DakotaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K

150K

105,41979,994

158,896

64,51963,170


2013 2014 2015 2016 2017

0M

2M

4M 4.52M 4.60M4.39M4.28M 4.70M


Reducing debt


Vacaon & meshares


Imposters




Work from home


22,213

8,718

7,645

4,898

4,739

3,300

2,072

2,043

956

279


2,249

Live Caller52,556

Robocall104,091


TennesseeFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

200K

400K382,674

559,563

225,438

221,695

202,072


2013 2014 2015 2016 2017

0M

5M

10M

15M14.95M 15.20M14.58M

14.29M 15.47M


Reducing debt


Imposters


Vacaon & meshares






62,857

27,449

18,189

15,438

13,162

7,848

6,238

5,828

4,687

3,919


4,872

Live Caller196,838

Robocall357,853


TexasFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

20K

40K

60K

41,217

66,229

26,70426,433

22,738


2013 2014 2015 2016 2017

0M

1M

2M1.86M 1.89M

1.94M1.82M

1.79M


Reducing debt



Imposters

Vacaon & meshares




Work from home


9,887

5,155

3,535

2,757

2,692

1,791

1,403

1,036

758

545


308


40,976


UtahFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals


2013 2014 2015 2016 2017

0K

5K

10K

15K

10,425

14,896

7,0145,9065,747


2013 2014 2015 2016 2017

0K

200K

400K 480,480 488,688468,863 500,495459,897


Reducing debt


Imposters




Vacaon & meshares



Work from home

1,793

1,459

415

403

333

333

234

175

120

58


165


9,254


VermontFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

100K

200K 232,818

108,154

182,012

99,38398,467


2013 2014 2015 2016 2017

0M

2M

4M

6M5.99M 6.07M5.87M

6.19M5.78M


Reducing debt

Vacaon & meshares


Imposters






Work from home

32,130

15,297

11,967

8,451

7,753

3,814

3,382

2,432

1,523

1,220


3,013

Live Caller77,346

Robocall152,459


VirginiaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

50K

100K 98,528 110,03487,209

125,689

74,257


2013 2014 2015 2016 2017

0M

2M

4M 5.02M 5.10M4.90M4.83M 5.17M


Reducing debt

Vacaon & meshares

Imposters




Work from home




15,224

12,345

7,033

4,670

3,653

2,701

1,367

1,346

1,226

645


1,039

Live Caller43,805

Robocall80,845


WashingtonFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




A.

State Totals


2013 2014 2015 2016 2017

0K

10K

20K

30K

19,937

28,738

15,53714,85814,583


2013 2014 2015 2016 2017

0M

1M 1.20M1.16M 1.22M1.13M 1.24M


Reducing debt


Imposters

Vacaon & meshares





Work from home



3,237

1,112

1,018

955

757

720

637

391

136

46

46


822

Live Caller11,527

Robocall16,389


West VirginiaFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State



2013 2014 2015 2016 2017

0K

50K

100K 98,352

41,377

67,360

32,54832,193


2013 2014 2015 2016 2017

0M

2M

4M 4.37M3.87M 4.48M 4.54M4.62M


Reducing debt



Imposters

Vacaon & meshares




Work from home


14,692

8,403

3,441

3,352

2,615

1,772

1,223

938

611

300


1,379

Live Caller34,470

Robocall62,503


WisconsinFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State




State Totals



A.

State Totals


2013 2014 2015 2016 2017

0K

5K

10K

8,563

11,808

6,9596,697

5,916


2013 2014 2015 2016 2017

0K

200K

400K 444,075 450,251433,878426,283 457,902


Reducing debt


Vacaon & meshares

Imposters




Work from home



1,533

663

661

553

436

325

190

154

30

28


294

Live Caller4,343

Robocall7,171


WyomingFY 2017Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


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