Australian National Franchise Convention 2012Your digital future todayBuilding a digital foundation for your organisation helps you grow your business faster, understand your customers better and motivate your employees**The explosion of data, social computing, cloud computing, everywhere connectivity and natural user interfaces are the major technology trends being utilised by your customers every dayUnderstand how you can take advantage of these trends to grow your business is crucial today and tomorrow**During this session you will see a live demonstration of how other franchisors and franchisees are using these technologies today to improve their business performance, maintain the consistency of franchisee system and training your employees to help increase their productivity
16
Your digital future today Building a digital foundation for your organisation helps you grow your business faster, understand your customers better and motivate your employees The explosion of data, social computing, cloud computing, everywhere connectivity and natural user interfaces are the major technology trends being utilised by your customers every day Understand how you can take advantage of these trends to grow your business is crucial today and tomorrow During this session you will see a live demonstration of how other franchisors and franchisees are using these technologies today to improve their business performance, maintain the consistency of franchisee system and training your employees to help increase their productivity National Franchise Convention 2012 Intelligent Connections Optimising the connectivity of your franchising system
Transcript
Your digital future today
Building a digital foundation for your organisation helps you grow your business faster, understand your customers better and motivate your employees
The explosion of data, social computing, cloud computing, everywhere connectivity and natural user interfaces are the major technology trends being utilised by your customers every day
Understand how you can take advantage of these trends to grow your business is crucial today and tomorrow
During this session you will see a live demonstration of how other franchisors and franchisees are using these technologies today to improve their business performance, maintain the consistency of franchisee system and training your employees to help increase their productivity
National Franchise Convention 2012Intelligent ConnectionsOptimising the connectivity of your franchising system
Today’s quick questionnaire•How connected are your customers to your organisation?• Digitally – do you have a CRM strategy?• Socially – do you have a social strategy?•How connected are your staff to your organisation?• Can you deliver a personalised learning and development plan?• Can your staff connect to eachother socially?
• Founded in 1983, covering over 90 stores
•Rental solutions for home, business and industries including mining, real estate, hotels and events
•Ranging from TV, computers, white goods, furniture and fitness
•Customers, Franchisors & Franchisees•Great customer experience•Huge business growth, cost effectively•Quality of the franchise system•Central reporting available to all stores• Increasing productivity of all staff in the systems
What to do next?1. Ask the team from Mr Rental• James Nixon Smith – Managing Director• Brad Rappell - CIO• Helen Gallo – National Franchise Operations Manager
What to do next – start learning this week?• Established systems - Franchisee and support office training• Ecommerce - How to make it work• Using data and technology to make better business decisions• Social to CRM - How to leverage off new technologies for your
franchise recruitment• Getting Franchisee Buy-In to Significant Technology Change• Social Media - Online Marketing• How to turn iPad and Android tablets into real operations tools for
the workplace• Craig Rispin, business futurist and innovaton expert - The future of
