National Government Portal (NGP) Policy

Karl T. SeeMarch 31, 2016

What is National Government Portal (NGP)?

● A single window providing information and operation infrastructures to streamline the provision of content to citizens.

• The NGP will address government efficiency (G2G) and government-consumer communication (G2C/C2G) issues.

•A client-centered portal forms the gateway through which citizens can access government content.

NGP Goalsa. Facilitate a more open and transparent government.

b. Promote the efficient delivery of public services.

c. Improve collaboration and partnership among government agencies.

d. Help raise the Philippines' standing in the United Nations’ e-Government ranking.

Administrative Order for the NGP The Administrative Order will build on the proposition

for a government portal system as mentioned in the E-Government Master Plan.

Under the supervision of the NGP Steering Committee.

Aim: To integrate multiple government agencies' content (data and services) in one easy to access location.

NGP Policy Overview

Administrative Order for NGP1

Social Media Policy

3

Unified Web

Content Policy

2

Accessibility Guidelines 4

Administrative Order for the NGP

Change from within the agencies themselves:

NGP Steering Committee

Created to provide policy guidance and oversee the implementation of the four NGP policies. Composed of representatives from several agencies such as DBM, DOST, DFA, DILG, and DSWD.

NGP Steering Committee Roles and Responsibilities

Develop policies and oversee implementation of the AO and its sister documents.Ensure agency integration and compliance.Periodically review rules, regulations, operations and policies governing the AO and its sister documents. Submit reports to the president as required.

What will Agencies do?

1. Integrate existing content to the NGP.2. Adopt the NGP as the Philippine Government's main portal.

3. Produce and update content into the NGP.

4. Comply with the UWCP, SMP, and Accessibility Guidelines.

5. Integrate online services and applications to the NGP.

Create an NGP transition plan.1Classify content by upload priority.2Process existing web content to comply with UWCP,SMP, and AG 3Complete NGP Integration in three

years.4

Integration Steps

Training conducted by ICT Office (6 Months):Outputs: Content grouping, Social Media Plan and NGP Transition plan.

1

Integration (Level A, 1 year): Agencies begin transition plans. Monthly progress reports.2

Adoption (Level A-AA): Agencies must have finished at least half their transition plans. Bi-

annual progress reports.*Agencies not in this phase within 2 years will be

notified.

3

Transition Timeline

Unified Web Content Policy (UWCP)

1. Dictates how content (data and services) are chosen and dispensed through the NGP.

2. Prescribes a uniform system for all NGP content to further the overall goal: increasing interaction (G2G) and efficiency (G2C).

UWCP Objectives

1. Promote efficient public service delivery via the proper selection of NGP content.

2. Create a more transparent and open image for the government through easier online content access.

UWCP General Principles

1. Content will be organized based on need of citizens (Citizen-centric). ● Web system as communication and link.

2. Content shall follow the NGP Content Grouping Scheme.● As a shared platform: the NGP is for both work

and communication.● For easy indexing, search, and usage.

UWCP General Principles

3. Content shall be updated or refreshed regularly. ● Web system also as a publishing tool.● Transparency through keeping both citizens and

agencies informed.

UWCP: Content ClassificationContent Grouping Scheme

Content will be grouped into 3 primary categories:

1. Primary content - Documents, information, statistics, or policies in their original form from agencies.

UWCP: Content Classification

2. Secondary content - Content sorted by a cluster scheme. These cluster schemes are based on content characteristics

3. Tertiary content - Mostly support documents. Helps citizens better understand secondary content.

Cluster Schemes

1.Highlighted/Important● A concern to major agencies.● Something to be disseminated immediately● A major change or is of national importance.2. Sectoral● Agricultural, Business, Consular, Trade,

Transportation, Health, Education, Finance etc.3. Target Audience● Government, Business, Private Sector, OFWs, etc.

Agency Web Administration Review1Content from agencies enter the NGP

database as primary data.2Archiving (following the NAP General Circular 2009)3Disposals (following the NAP General Circular

2009)4

Content Life Cycle

Roles and Responsibilities

1. Agency Head: ● Identify content to further agency goals.2. Head of MIS: ● Supervise Agency Web Administration3. Agency Web Administration: ● Check and upload content to the NGP.● Supervise NGP content creation.4. Contributor/Writer/Graphic Artist: ● Create NGP content.5. Records and Archive Personnel:● Determine documents for archives or disposal.

Social Media Policy (SMP) Aims to use Social Media and its potential for

immediate communication.

Social Media: form of web communication through which people can make online communities for socials or information.

SMP Objectives1. Strengthen Government and Citizen ties through faster communication.2. To help use Social Media for better inter-agency communication.3. Transparency and Openness through quick information.

The social medium is used by a wide range of people from many different backgrounds.1The social medium includes the agency's primary demographic target.2The social medium has at least 1,000,000 active subscribers.3The social medium supports multiple file types and subscribes to accessibility guidelines.4The social medium helps overall in furthering the agency's mandate.5

Main Selection Criteria

Roles and Responsibilities

1. Agency Heads: Make the final decision accepting or rejecting Social Media.

2. Agency Legal Departments: Social Media Site legal review (contracts, TOS).

3. Agency Web Administration: Screen social media content, oversee maintenance, and assign social media teams.

4. Agency Social Media Teams: Maintain social media venue, refer queries, and monitor posts. 

Agencies identify their desired social media platform1

The agency in-house legal departments check the social media website2

Social Media Site documents legal review3The Agency Heads make a decision to grant

or deny approval.4Periodic legal review of contracts.5

Platform Approval Process

Social Media Policy1. Each government agency shall designate a Social Media Team.2. Social media venues shall be monitored and maintained only by the Social Media Team.

3. Blacklist: The agency social media team shall monitor posts on the NGP Social Media venue. Posts will be checked against a blacklist:

The blacklist will check for: blackmail, pornographic materials, unrelated information/links, and unauthorized copyright infringement

SMP Naming Convention1. Must spell out their entire name. (i.e., “Department of Science and Technology” instead of just “DOST”).

2. If a word count exists, official acronyms appended with “gov.ph”. (i.e., DOST gov.ph) will be used.

3. Sub-entities, such as offices under agencies, must be separated from the parent entity by a dash “-”. (i.e., Department of Science and Technology-Information and Communication Technology Office).

Accessibility Guidelines

1. What is Accessibility?

● Any means to allow people with disabilities to use the Web. It concerns all disabilities that affect Web access, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

2. These guidelines concern how content is presented and made easier to use. WCAG 2.0 (ISO 40500) is an international standard for

accessibility which the NGP will adopt for its content.

Accessibility Guidelines Objectives

1. Facilitate Citizen-Government Interaction via a more open and transparent design.2. To organize and streamline communications.3. To reach as many citizens as possible. 4. To change perceptions of government from “heavy” to “light”*The NGP shall also comply with existing regulations on accessibility like the Philippine Web Accessibility Guidelines Transparency Seal.

Roles and Responsibilities

1. Information Communication and Technology Office (ICTO): ● Provide training, materials, and support.● Compliance monitoring.2. Individual Agencies● Include these guidelines in transition plans.● Properly adopt WCAG 2.0 AA compliance.● Submit updates and progress reports to the ICT

Office.

A: Covers the need for basic conformance to WCAG 2.0

as defined on their web page. (https://www.w3.org/WAI/WCAG20/quickref/)

AA: Covers intermediate requirements for WCAG 2.0

conformance. This is a transition phase between the A and AAA levels.

AAA: Web systems conforming to AAA level are considered fully accessible by WCAG standards.

WCAG 2.0 Conformance Levels

● This guidelines were made with a goal of both the NGP and the hosted agencies achieving an ISO 40500 (WCAG 2.0) certification in the future.

● To be Accredited by ISO 40500 A web system must have the following:

1. A WCAG 2.0 rank of A, AA or AAA 2. Full Page Compliance3. Complete Processes4. Only accessibility-supported ways of using Technologies5. Non-Interference

A Goal of ISO 40500

In their monthly updates, agencies are expected to:

1.Give updates on UWCP, SMP, and Accessibility compliance: steps done within the agency to improve compliance.

2. Updates on the transition schedule formulated during training.

3. The current state of the agency website and explanations of changes applied.

4. Expected plans for next month.

Conformance and Testing

www.i.gov.ph