National Park Service U.S. Department of the Interior
Natural Resource Stewardship and Science
Pinnacles National Park Visitor Study Spring 2013 Natural Resource Report NPS/NRSS/EQD/NRR—2014/766
ON THE COVER Rock formations at Pinnacles National Park Photograph courtesy of Gavin Emmons
Pinnacles National Park Visitor Study Spring 2013 Natural Resource Report NPS/NRSS/EQD/NRR—2014/766
Margaret Littlejohn, Marc F. Manni, and Yen Le Visitor Services Project Park Studies Unit College of Natural Resources University of Idaho 875 Perimeter Drive MS 1139 Moscow, ID 83844-1139
February 2014
U.S. Department of the Interior National Park Service Natural Resource Stewardship and Science Fort Collins, Colorado
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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The National Park Service, Natural Resource Stewardship and Science office in Fort Collins, Colorado, publishes a range of reports that address natural resource topics. These reports are of interest and applicability to a broad audience in the National Park Service and others in natural resource management, including scientists, conservation and environmental constituencies, and the public.
The Natural Resource Report Series is used to disseminate high-priority, current natural resource management information with managerial application. The series targets a general, diverse audience, and may contain NPS policy considerations or address sensitive issues of management applicability.
All manuscripts in the series receive the appropriate level of peer review to ensure that the information is scientifically credible, technically accurate, appropriately written for the intended audience, and designed and published in a professional manner.
Data in this report were collected and analyzed using methods based on established, peer-reviewed protocols and were analyzed and interpreted within the guidelines of the protocols.
Views, statements, findings, conclusions, recommendations, and data in this report do not necessarily reflect views and policies of the National Park Service, U.S. Department of the Interior. Mention of trade names or commercial products does not constitute endorsement or recommendation for use by the U.S. Government.
This report is available from the Social Science Division (http://www.nature.nps.gov/socialscience/index.cfm) and the Natural Resource Publications Management website (http://www.nature.nps.gov/publications/nrpm/). To receive this report in a format optimized for screen readers, please email [email protected].
This report and other reports by the Visitor Services Project (VSP) are available from the VSP website (http://www.psu.uidaho.edu/c5/vsp/vsp-reports/) or by contacting the VSP office at (208) 885-2585.
Please cite this publication as:
Littlejohn, M., M. F. Manni, and Y. Le. 2014. Pinnacles National Park visitor study: Spring 2013. Natural Resource Report NPS/NRSS/EQD/NRR—2014/766. National Park Service, Fort Collins, Colorado.
NPS 114/123831, February 2014
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Contents Page
Executive Summary ........................................................................................................................ v!Acknowledgements ............................................................................................................... viii!About the Authors ................................................................................................................. viii!
Introduction ..................................................................................................................................... 1!Organization of the Report ...................................................................................................... 1!Presentation of the Results ....................................................................................................... 2!
Methods........................................................................................................................................... 3!Survey Design and Procedures ................................................................................................ 3!
Sample size and sampling plan ........................................................................................... 3!Questionnaire design ........................................................................................................... 3!Survey procedure ................................................................................................................ 4!Data analysis ....................................................................................................................... 4!Limitations .......................................................................................................................... 5!Special conditions ............................................................................................................... 5!Checking non-response bias ............................................................................................... 6!
Results ............................................................................................................................................. 7!Group and Visitor Characteristics ........................................................................................... 7!
Visitor group size ................................................................................................................ 7!Visitor group type ............................................................................................................... 7!Visitors with organized groups ........................................................................................... 8!United States visitors by state of residence ......................................................................... 9!Visitors from California and adjacent states by county of residence ................................ 10!Residents of the area ......................................................................................................... 10!International visitors by country of residence ................................................................... 11!Number of visits to park in lifetime .................................................................................. 12!Visitor age ......................................................................................................................... 13!Visitors of Hispanic or Latino ethnicity ............................................................................ 14!Visitor race ........................................................................................................................ 14!Visitors with physical conditions affecting access/participation ...................................... 15!Respondent household income ......................................................................................... 16!Respondent household size ............................................................................................... 16!
Trip/Visit Characteristics and Preferences ............................................................................ 17!Information sources prior to visit ...................................................................................... 17!Information sources for future visits ................................................................................. 18!Park as destination ............................................................................................................ 19!Primary reason for visiting the park area .......................................................................... 19!Alternative plans to visiting Pinnacles NP ........................................................................ 20!Places stayed on night prior to visit .................................................................................. 21!Places stayed on night after visit ....................................................................................... 23!Transportation ................................................................................................................... 25!Number of vehicles ........................................................................................................... 25!Number of park entries ..................................................................................................... 26!Use and ratings of shuttle bus ........................................................................................... 27!
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Contents (continued)
Page Overnight stays ................................................................................................................. 29!Accommodations used inside the park ............................................................................. 30!Accommodations used in the area outside the park .......................................................... 30!Arrival and departure times; day of week of first arrival .................................................. 31!Length of stay in the park ................................................................................................. 33!Places visited in the park ................................................................................................... 34!Activities on this visit ....................................................................................................... 35!Activity that was primary reason for visit ......................................................................... 36!Activities on future visits .................................................................................................. 37!Climbing activities ............................................................................................................ 38!Hiking ............................................................................................................................... 39!Sights or activities visitor groups were unable to see or do .............................................. 42!
Ratings of Services, Facilities, Attributes, Resources, and Elements ................................... 46!Information services and facilities used ............................................................................ 46!Importance ratings of information services and facilities ................................................. 47!Quality ratings of information services and facilities ....................................................... 49!Mean scores of importance and quality ratings of information services and
facilities ....................................................................................................................... 51!Visitor services and facilities used .................................................................................... 52!Importance ratings of visitor services and facilities ......................................................... 53!Quality ratings of visitor services and facilities ................................................................ 55!Mean scores of importance and quality ratings of visitor services and facilities ............. 57!
Expenditures .......................................................................................................................... 58!Total expenditures inside and outside the park ................................................................. 58!Number of adults covered by expenditures ...................................................................... 59!Number of children covered by expenditures ................................................................... 59!Expenditures inside the park ............................................................................................. 60!Expenditures outside the park ........................................................................................... 63!Income forgone to make this trip ...................................................................................... 68!
Preferences for Future Visits ................................................................................................. 69!Preferred interpretive services/programs .......................................................................... 69!
Overall Quality ...................................................................................................................... 71!Visitor Comment Summaries ................................................................................................ 72!
Planning for the future ...................................................................................................... 72!Additional comments ........................................................................................................ 75!
Visitor Comments .................................................................................................................. 77!Appendix 1: The Questionnaire .................................................................................................... 93!Appendix 2: Additional Analysis .................................................................................................. 95!Appendix 3: Decision Rules for Checking Non-response Bias .................................................... 97!
References .............................................................................................................................. 98!
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Executive Summary This visitor study report profiles a systematic random sample of Pinnacles National Park (NP) visitors during April 5-11, 2013. A total of 600 questionnaires were distributed to visitor groups (598 English and 2 Spanish). Of those, 439 questionnaires were returned (438 English and 1 Spanish), resulting in a 73.2% response rate. Group size and type
Forty-four percent of visitor groups consisted of two people and 33% were visiting in groups of three or four. Fifty-nine percent of visitor groups consisted of family groups.
State or country of residence
United States visitors were from 17 states and comprised 98% of total visitation during the survey period, with 94% from California. Eighteen percent of visitor groups were residents of the area (within 50 miles of the park). International visitors were from eight countries, but there were too few respondents (26) to have reliable data.
Frequency of visits Fifty-four percent of visitors visited the park once in their lifetime. Twenty-five
percent had visited two or three times, while 17% had visited five or more times.
Age, ethnicity, and race
Forty-five percent of visitors were ages 41-65 years, 19% were ages 15 years or younger, and 14% were 66 years or older. Eight percent were Hispanic or Latino. Eight-seven percent of visitors were White and 12% were Asian.
Physical conditions Six percent of visitor groups had members with physical conditions affecting
their ability to access or participate in activities, facilities, or services. The activities, facilities, or services that visitors had difficulty accessing were trails/hiking and caves.
Information sources Most visitor groups (92%) obtained information about the park prior to their
visit, most often through the Pinnacles NP website (65%), friends/relatives/ word of mouth (51%), and previous visits (37%). Most visitor groups (82%) would prefer to use the Pinnacles NP website to obtain information for a future visit.
Park as destination During the on-site interview, 85% of visitor groups said the park was their
primary destination, while 13% said it was one of several destinations. Primary reason for visiting the area
The park was the primary reason that most nonresident visitor groups (81%) visited the area within 50 miles of Pinnacles NP.
Transportation Sixty-nine percent of visitor groups used a car to travel most of the distance
from their home to the area (within 50 miles of the park) and 13% used a SUV/truck/van. Eighty-five percent of nonresident visitor groups used one vehicle to arrive at the park, while 9% used two vehicles.
First arrival time/last departure time and day of week of visit
The greatest proportion of visitor groups first arrived at the park between 9 am and 10:59 am (27%), followed by 11 am and 12:59 pm (21%), and 1 pm and 2:59 pm (20%). The most common last departure time was between 3 pm and 4:59 pm (31%). The most common days of the week that visitor groups arrived were Friday (20%), Saturday (20%), and Sunday (17%).
Overnight stays Forty-nine percent of visitor groups stayed overnight inside the park or in the
area within 50 miles of the park.
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Executive Summary (continued) Overnight stays – number of nights
Of those visitor groups what stayed inside the park, 75% stayed two or three nights, Of those visitor groups that stayed outside the park within 50 miles, 81% stayed one or two nights.
Type of lodging used Inside the park, 70% tent camped in a developed campground and 32% RV/
trailer camped. Outside the park within 50 miles, 79% stayed in a lodge, hotel, motel, rented condo/ home, cabin, B&B, etc. while 15% RV/trailer camped.
Length of visit Among visitor groups that spent less than 24 hours in the park (69%), the
average length of stay was 5.7 hours. Of the visitor groups that spent 24 hours or more (31%), the average length of stay was 2.6 days. The average length of stay for all visitor groups was 23.1 hours or 1 day.
Places visited The most common places visited in the park include Bear Gulch Caves
(48%), Bear Gulch Reservoir (48%), Bear Gulch Picnic Area (45%), and Pinnacles Visitor Center (44%).
Activities on this visit
The most common activities were hiking/walking (96%), viewing wildflowers (68%), and viewing scenery/sightseeing/scenic drive (64%). The most common activities that were the primary reason for visiting the park were hiking/walking (61%) and camping (9%).
Viewing California condors
Over one-half of visitor groups (53%) viewed California condors during their visit. On a future visit, 76% of visitor groups would like to view California condors. Twenty-one percent of visitor groups were unable to view condors because they were not visible during their visit.
Climbing/hiking Nine percent of visitor groups had some in their group that participated in
climbing on this visit, most often in Bear Gulch (74%). Most visitor groups hiked (95%). The most common trailheads used were High Peaks and Bear Gulch Caves.
Information services and facilities
The information services and facilities most often used by visitor groups were the park brochure/map (86%), assistance from park staff (65%), and Pinnacles Visitor Center - overall (59%).
Visitor services and facilities
The visitor services and facilities most often used by visitor groups were the park road (73%), other restrooms beside the campground (70%), and directional signs in the park (62%).
Expenditures The average visitor group expenditure (inside and outside the park within 50
miles of the park) was $129. The median group expenditure (50% of groups spent more and 50% of groups spent less) was $60. The average total expenditure per person (per capita) was $53.
Preferred additional services/programs
Seventy-two percent of visitor groups were interested in additional services/ programs including an additional condor program (61%), night walks/night sky program (51%), and additional geology program (45%).
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Executive Summary (continued) Overall quality Most visitor groups (94%) rated the overall quality of facilities, services, and
recreational opportunities at Pinnacles NP as “very good” or “good.” Less than 1% of visitor groups rated the overall quality as “poor” and no groups rated quality as “very poor.”
For more information about the Visitor Services Project, please contact the Park Studies Unit at the University of Idaho at (208) 885-2585 or the following website http://www.psu.uidaho.edu.
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Acknowledgements We thank Margaret Littlejohn for compiling the report, Nancy Holmes for overseeing the fieldwork, Debbie McLaughlin, and the staff and volunteers of Pinnacles NP for assisting with the survey, and Matthew Strawn and Brian Quigley for data processing.
About the Authors Margaret Littlejohn is a research assistant for the Visitor Services Project. Yen Le, Ph.D., is Director of the Visitor Services Project, Park Studies Unit, Department of Conservation Social Sciences, at the University of Idaho.
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Introduction This report describes the results of a visitor study at Pinnacles NP in Paicines, California, conducted April 5-11, 2013 by the National Park Service (NPS) Visitor Services Project (VSP), part of the Park Studies Unit (PSU) at the University of Idaho. As described in the National Park Service website for Pinnacles NP, “Pinnacles National Park gets its name from rock spires and crags that are remnants of an ancient volcanic field, which eroded over millions of years as portions of the field moved northward along the San Andreas Fault. Rock debris in the form of boulders has weathered and settled, leaving behind spires of volcanic rock and talus caves.” (www.nps.gov/pinn, retrieved October 2013).
Organization of the Report This report is organized into three sections. Section 1: Methods This section discusses the procedures, limitations, and special conditions that may affect the study results. Section 2: Results This section provides a summary for each question in the questionnaire and includes visitor comments to open-ended questions. The presentation of the results of this study does not follow the order of questions in the questionnaire. Section 3: Appendices Appendix 1. The Questionnaire. A copy of the questionnaire distributed to visitor groups. Appendix 2. Additional Analysis. A list of sample questions for cross-references and cross comparisons. Comparisons can be analyzed within a park or between parks. Results of additional analyses are not included in this report. Appendix 3. Decision rules for Checking Non-response Bias. An explanation of how the non-response bias was determined.
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Presentation of the Results Results are represented in the form of graphs (see Example 1), scatter plots, pie charts, tables, and text. Key 1. The figure title describes the graph’s information. 2. Listed above the graph, the “N” shows the number of individuals or visitor groups responding to the question. If “N” is less than 30, “CAUTION!” is shown on the graph to indicate the results may be unreliable. * appears when the total percentages do not equal 100 due to rounding. ** appears when total percentages do not equal 100 because visitors could select more than one answer choice. 3. Vertical information describes the response categories. 4. Horizontal information shows the number or proportion of responses in each category. 5. In most graphs, percentages provide additional information.
Example 1
0 200 400 600
Number of respondents
1
2
3 or more
87%
9%
5%
N=604 individuals*
Numberof visits
1Figure 14. Number of visits to the park in
past 12 months
2
3
4
5
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Methods
Survey Design and Procedures
Sample size and sampling plan All VSP questionnaires follow design principles outlined in Don A. Dillman’s book Mail and Internet Surveys: The Tailored Design Method (2007). Using this method, the sample size was calculated based on the park's visitation statistics of previous years. Brief interviews were conducted with a systematic, random sample of visitor groups that arrived at four sites during April 5-11, 2013. Visitors were surveyed between the hours of 8 a.m. and 6 p.m. Table 1 shows the four locations, number of questionnaires distributed at each location, and the response rate for each location. During this survey, 621 visitor groups were contacted and 600 of these groups (97%) accepted questionnaires. (The average acceptance rate for 277 VSP visitor studies conducted from 1988 through 2012 is 91.3%). Two visitor groups elected to use the Spanish version of the questionnaire and one was returned. Questionnaires were completed and returned by 439 respondents, resulting in a 73.2% response rate for this study. (The average response rate for the 277 VSP visitor studies is 71.6%.) Table 1. Questionnaire distribution
Distributed Returned Returned Sampling site N % N % by site % of total
Campground 73 12 54 74 12 East Side Moses Spring 286 48 211 74 48 East Side Overflow 30 5 22 73 5 West Side Chaparral Parking 211 35 152 72 35
Total 600 100 439 100
Questionnaire design
The Pinnacles NP questionnaire was developed through conference calls between the park and VSP staff to design and prioritize questions. Some of the questions were comparable with VSP studies conducted at other parks while others were customized for Pinnacles NP. Many questions ask respondents to choose answers from a list of responses, often with an open-ended option, while others are completely open-ended. The questionnaire was available in English and Spanish. No pilot study was conducted to test the Pinnacles NP questionnaire. However, all questions followed Office Management and Budget (OMB) guidelines and/or were used in previous surveys; thus, the clarity and consistency of the survey instrument have been tested and supported.
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Survey procedure Visitor groups were greeted, briefly introduced to the purpose of the study, and asked to participate. If visitors agreed, they were asked which member (at least 16 years old) had the next birthday. The individual with the next birthday was selected to complete the questionnaire for the group. An interview, lasting approximately two minutes, was conducted with that person to determine group size, group type, the age of the member completing the questionnaire, and how this visit to the park fit into their group’s travel plans. These individuals were asked their names, addresses, and telephone numbers or email addresses in order to mail them a reminder/thank-you postcard and follow-ups. Participants were asked to complete the survey after their visit, and return it using the Business Reply Mail envelope provided. Two weeks following the survey, a reminder/thank-you postcard was mailed to all participants who provided a valid mailing address (see Table 2). Replacement questionnaires were mailed to participants who had not returned their questionnaires four weeks after the survey. Seven weeks after the survey, a second round of replacement questionnaires was mailed to participants who had not returned their questionnaires. Table 2. Follow-up mailing distribution
Mailing Date U.S. International Total
Postcards April 29, 2013 555 12 267 1st replacement May 13, 2013 246 6 252 2nd replacement June 3, 2013 215 0 215
Data analysis
Visitor responses were entered twice and double-key validation was performed on numeric and short text responses. The remaining checkbox (bubble) variables were read by optical mark recognition (OMR) software. Responses to open-ended questions were categorized and summarized prior to data analysis. Numeric data were processed and statistics were calculated using Statistical Analysis Software® (SAS) and IBM SPSS Statistics.
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Limitations As with all surveys, this study has limitations that should be considered when interpreting the results.
1. This was a self-administered survey. Respondents completed the questionnaire after their visit, which may have resulted in poor recall. Thus, it is not possible to know whether visitor responses reflected actual behavior.
2. The data reflect visitor use patterns at the selected sites during the study period of April 5-11,
2013. The results present a ‘snapshot in time’ and do not necessarily apply to visitors during other times of the year.
3. Caution is advised when interpreting any data with a sample size of less than 30, as the results
may be unreliable. When the sample size is less than 30, the word “CAUTION!” is included in the graph, figure, table, or text.
4. Occasionally, there may be inconsistencies in the results. Inconsistencies arise from missing data
or incorrect answers (due to misunderstood directions, carelessness, or poor recall of information). Therefore, refer to both the percentage and N (number of individuals or visitor groups) when interpreting the results.
Special conditions The weather during the survey period ranged from sunny and warm/hot to cloudy, cool and breezy. No special events occurred in the area that would have affected the type and amount of visitation to the park.
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Checking non-response bias Five variables were used to check non-response bias: participant age, group size, group type, park as destination, and participant distance from home to the park. Respondents and non-respondents were found to be significantly different except for group size and distance from home to the park (see Table 3 – Table 6). Respondents at younger age ranges (especially 40 and younger), visitors traveling with friends, and visitors who visited Pinnacles NP as one of several destinations may be underrepresented in the results. See Appendix 3 for more details of the non-response bias checking procedures. Table 3. Comparison of respondents and non-respondents by average age and group size
Variable Respondents Non-respondents p-value (t-test)
Age (years) 51.26 (N=438) 37.62 (N=158) <0.001 Group size 3.23 (N=433) 3.43 (N=145) 0.450
Table 4. Comparison of respondents and non-respondents by group type
Group type Respondents Non-respondents p-value (chi-square)
Alone 43 (10%) 12 (8%) Family 255 (59%) 75 (48%) Friends 77 (18%) 52 (33%) Family and friends 52 (12%) 18 (12%) Other 4 (1%) 0 (0%)
0.002 Table 5. Comparison of respondents and non-respondents by primary destination
Destination Respondents Non-respondents p-value (chi-square)
Park as primary destination
364 (83%) 142 (89%)
Park as one of several destinations
65 (15%) 12 (8%)
Unplanned visit 8 (2%) 6 (4%)
0.027 Table 6. Comparison of respondents and non-respondents by distance from home to park
Destination Respondents Non-respondents p-value (chi-square)
Within 100 miles 207 (50%) 98 (67%) 101-200 miles 137 (33%) 33 (22%) 201 miles or more 63 (15%) 12 (8%) International visitors 8 (2%) 4 (3%)
0.090
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 7
Results
Group and Visitor Characteristics
Visitor group size Question 21b
On this visit, how many people were in your personal group, including yourself?
Results
• 44% of visitor groups consisted of two people (see Figure 1).
• 33% were in groups of three or four.
Figure 1. Visitor group size
Visitor group type Question 21a
On this visit, which type of personal group (not guided tour/school/other organized group) were you with?
Results
• 59% of visitor groups consisted of family groups (see Figure 2).
• “Other” group types (1%) specified were:
Hiking group Neighbors Gay men’s hiking group
Figure 2. Visitor group type
0 50 100 150 200Number of respondents
1
2
3
4
5 or more
10%
44%
15%
18%
13%
N=433 visitor groups
Numberof people
0 50 100 150 200 250 300Number of respondents
Other
Alone
Family andfriends
Friends
Family
1%
10%
12%
18%
59%
N=431 visitor groups
Grouptype
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Visitors with organized groups Question 20a
On this visit, was your personal group with a commercial guided tour group?
Results
• <1% of visitor groups were with a commercial guided tour group (see Figure 3).
Figure 3. Visitors with a commercial guided tour group
Question 20b On this visit, was your personal group with a school/educational group?
Results
• 2% of visitor groups were with a school/educational group (see Figure 4).
Figure 4. Visitors with a school/educational group
Question 20c On this visit, was your personal group with an “other” organized group (scouts, work, church, etc.)?
Results
• 4% of visitor groups were with an “other” organized group (see Figure 5).
Figure 5. Visitors with an “other” organized group
Question 20d
If you were with one of these organized groups, how many people, including yourself, were in this group?
Results – Interpret with CAUTION!
• Not enough visitor groups responded to this question to provide reliable results (see Figure 6).
Figure 6. Organized group size
0 100 200 300 400Number of respondents
No
Yes
100%
<1%
N=387 visitor groups*
With commercialguided tour group?
0 100 200 300 400Number of respondents
No
Yes
98%
2%
N=390 visitor groups
With school/educational group?
0 100 200 300 400Number of respondents
No
Yes
96%
4%
N=393 visitor groups
With otherorganizedgroup?
0 5 10 15Number of respondents
1-20
21 or more
48%
52%
N=23 visitor groups
Numberof people CAUTION!
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 9
United States visitors by state of residence Question 22b
For your personal group on this visit, what is each member’s state of residence?
Note: Response was limited to
seven members from each visitor group.
Results
• U.S. visitors were from 17 states and comprised 98% of total visitation to the park during the survey period.
• 94% of U.S. visitors came
from California (see Table 7 and Figure 7).
• Smaller proportions came
from 16 other states.
Table 7. United States visitors by state of residence
State
Number of
visitors
Percent of U.S.
visitors N=1153
individuals*
Percent of total visitors
N=1179 individuals
California 1081 94 92 Oregon 16 1 1 Nevada 14 1 1 Washington 10 1 1 Colorado 8 1 1 Wisconsin 6 1 1 Pennsylvania 4 <1 <1 Maryland 3 <1 <1 Minnesota 2 <1 <1 Ohio 2 <1 <1 Florida 1 <1 <1 Georgia 1 <1 <1 Idaho 1 <1 <1 Illinois 1 <1 <1 New Jersey 1 <1 <1 South Carolina 1 <1 <1 Texas 1 <1 <1
Figure 7. United States visitors by state of residence
Alaska
American SamoaGuam
Puerto Rico
Hawaii
PinnaclesNational Park
10% or more 4% to 9% 2% to 3% less than 2% N = 1153 individuals
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Visitors from California and adjacent states by county of residence Note: Response was limited to seven
members from each visitor group.
Results
• Visitors from California and adjacent states were from 47 counties and comprised 96% of the total U.S. visitation to the park during the survey period.
• 19% came from Santa Clara
County, CA (see Table 8).
• 11% came from Santa Cruz County, CA.
• 10% came from Monterey
County, CA.
• Small proportions of visitors came from 44 other counties in California and adjacent states.
Table 8. Visitors from California and adjacent states by county of residence
County, State
Number of visitors N=1105
individuals Percent*
Santa Clara, CA 215 19 Santa Cruz, CA 123 11 Monterey, CA 113 10 Alameda, CA 90 8 Marin, CA 72 7 San Luis Obispo, CA 52 5 San Mateo, CA 44 4 San Francisco, CA 43 4 Contra Costa, CA 42 4 Orange, CA 32 3 Los Angeles, CA 28 3 Santa Barbara, CA 26 2 Sonoma, CA 24 2 San Benito, CA 23 2 Yolo, CA 17 2 Merced, CA 16 1 San Diego, CA 16 1 Sacramento, CA 15 1 Ventura, CA 13 1 28 other counties 101 9
Residents of the area Question 2a
Was every member in your personal group a resident (year-round or part-time) of the Pinnacles NP area (within 50 miles of the park)?
Results
• For 18% of visitor groups, all members were area residents (see Figure 8).
Figure 8. Visitor groups that were comprised of area residents only
0 100 200 300 400Number of respondents
No
Yes
82%
18%
N=439 visitor groups
All members ofpersonal groupresidents of area?
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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International visitors by country of residence Question 22b
For your personal group on this visit, what is each member’s country of residence?
Note: Response was limited to
seven members from each visitor group.
Results – Interpret with CAUTION!
• Not enough visitors responded to provide reliable results (see Table 9).
Table 9. International visitors by country of residence – CAUTION!
Country
Number of
visitors
Percent of international
visitors N=26
individuals*
Percent of total visitors
N=1179 individuals
Germany 7 27 1 United Kingdom 5 19 <1 Canada 4 15 <1 Chile 3 12 <1 France 2 8 <1 Jordan 2 8 <1 Mexico 2 8 <1 Singapore 1 4 <1
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Number of visits to park in lifetime Question 22c
For your personal group on this visit, how many times has each member visited Pinnacles NP in their lifetime (including this visit)?
Note: Response was limited to seven
members from each visitor group. Results
• 54% of visitors were visiting the park for the first time (see Figure 9).
• 25% visited two or three times. • 17% had visited five or more times.
Figure 9. Number of visits to park in lifetime
0 140 280 420 560 700Number of respondents
1
2
3
4
5
6 or more
54%
17%
8%
4%
5%
12%
N=1157 individuals
Numberof visits
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Visitor age Question 22a
For your personal group on this visit, what is each member’s current age?
Note: Response was limited to seven
members from each visitor group. Results
• Visitor ages ranged from 1 to 93 years.
• 45% of visitors were 41 to 65 years old (see Figure 10).
• 19% were 15 years or younger.
• 14% were 66 years or older.
Figure 10. Visitor age
0 40 80 120 160Number of respondents
10 or younger
11-15
16-20
21-25
26-30
31-35
36-40
41-45
46-50
51-55
56-60
61-65
66-70
71-75
76 or older
12%
7%
3%
3%
5%
6%
6%
10%
9%
9%
8%
9%
8%
3%
3%
N=1249 individuals*
Age group(years)
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 14
Visitors of Hispanic or Latino ethnicity Question 25a
Are members of your personal group Hispanic or Latino?
Note: Response was limited to seven
members from each visitor group. Results
• 8% of visitors were Hispanic or Latino (see Figure 11).
Figure 11. Visitors who were Hispanic or Latino
Visitor race Question 25b
What is the race of each member of your personal group?
Note: Response was limited to seven
members from each visitor group. Results
• 87% of visitors were White (see Figure 12).
• 12% were Asian.
Figure 12. Visitor race
0 300 600 900 1200Number of respondents
No
Yes
92%
8%
N=1178 individuals
Hispanic/Latino?
0 275 550 825 1100Number of respondents
Native Hawaiianor other
Pacific Islander
Black orAfrican American
American Indianor Alaska Native
More thanone race
Asian
White
1%
1%
2%
2%
12%
87%
N=1205 individuals*
Race
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 15
Visitors with physical conditions affecting access/participation Question 23a
Does anyone in your personal group have a physical condition that made it difficult to access or participate in park activities, facilities, or services?
Results
• 6% of visitor groups had members with physical conditions (see Figure 13).
Figure 13. Visitor groups that had members with physical conditions affecting access or participation in park activities or services
Question 23b If YES, what activities, facilities, or services were difficult to access/participate in? (Open-ended)
Results – Interpret results with CAUTION! • Nineteen visitor groups listed activities,
facilities, or services they had difficulty accessing or participating in (see Table 10).
Table 10. Activities/facilities/services that were difficult to access/participate in (N=21 comments; some visitor groups made more than one comment) – CAUTION!
Activity/facility/service Number of times
mentioned
Trails/hiking 12 Caves 7 Restroom 1 Shower 1
0 90 180 270 360 450Number of respondents
No
Yes
94%
6%
N=434 visitor groups
Have physicalcondition?
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 16
Respondent household income Question 24a
For you only, which category best represents your annual household income?
Results
• 18% of respondents reported a household income of $100,000-$149,999 (see Figure 14).
• 17% had an income of $50,000-
$74,999.
Figure 14. Respondent household income
Respondent household size Question 24b
How many people are in your household? Results
• 47% of respondents had two people in their household (see Figure 15).
• 29% had three or four people.
• 16% had one person.
Figure 15. Number of people in respondent household
0 20 40 60 80Number of respondents
Do not wish to answer
Less than $24,999
$25,000-$34,999
$35,000-$49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$149,999
$150,000-$199,999
$200,000 or more
15%
6%
4%
4%
17%
16%
18%
12%
8%
N=425 respondents
Income
0 50 100 150 200Number of respondents
1
2
3
4
5 or more
16%
47%
12%
17%
8%
N=391 respondents
Numberof people
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 17
Trip/Visit Characteristics and Preferences
Information sources prior to visit Question 1a
Prior to this visit, how did your personal group obtain information about Pinnacles NP?
Results
• 92% of visitor groups obtained information about Pinnacles NP prior to their visit (see Figure 16).
• As shown in Figure 17, among those visitor groups that obtained information about Pinnacles NP prior to their visit, the most common sources used were:
65% Pinnacles NP website 51% Friends/relatives/word of mouth 37% Previous visits
• Other websites (7%) used to obtain information prior to visit were:
co.monterey.ca.us ebird.com everytrail.com friends of pinnacles.org google.com mudncrud.com nps.gov openstreetmap.org recreation.gov reservation.gov reserveamerica.com tripadvisor.com wikipedia.com yelp.com Various hiking blogs
• “Other” sources of information (3%) were:
Condor Reintroduction Program Geology Class at Community College Naturalists at Large Outdoor program/guide service Road signs Santa Cruz Recreation Department
Visitor Center
Figure 16. Visitor groups that obtained information prior to visit
Figure 17. Sources of information used by visitor groups prior to visit
0 100 200 300 400 500Number of respondents
No
Yes
8%
92%
N=438 visitor groups
Obtainedinformation?
0 50 100 150 200 250 300Number of respondents
Other
Local businesses
State welcome center/visitors bureau/
chamber of commerce
Social/portablemedia
Television/radioprograms/DVDs
Other unitsof the NPS
PINN partnershipwebsite
Other websites
Inquiry to park viaphone, mail, or email
Travel guidestour books
Newspaper/magazine articles
Maps/brochures
Previous visits
Friends/relatives/word of mouth
PINN website
3%
1%
1%
3%
3%
6%
7%
7%
11%
12%
17%
28%
37%
51%
65%
N=404 visitor groups**
Informationsource
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 18
Information sources for future visits Question 1b
If you were to visit Pinnacles NP in the future, how would your personal group prefer to obtain information about the park?
Results
As shown in Figure 18, visitor groups’ most preferred sources of information for a future visit were:
82% Pinnacles NP website 38% Previous visits 35% Maps/brochures
• “Other” websites (6%) were:
everytrail.com mudncrud.com nps.gov openstreetmap.org tripadvisor.com yelp.com
• “Other” sources of information (1%) were:
Public library Road signs
Figure 18. Sources of information to use for a future visit
0 50 100 150 200 250 300Number of respondents
Other
Local businesses
State welcome center/visitors bureau/
chamber of commerce
Television/radioprograms/DVDs
Other unitsof the NPS
Other websites
Social/portablemedia
Newspaper/magazine articles
Pinnacles Partnershipwebsite
Travel guides/tour books
Inquiry to park viaphone, mail or email
Friends/relatives/word of mouth
Maps/brochures
Previous visits
Pinnacles NP website
1%
2%
3%
5%
5%
6%
7%
10%
14%
15%
20%
31%
35%
38%
82%
N=329 visitor groups**
Informationsource
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 19
Park as destination Question from on-site interview
A two-minute interview was conducted with each individual selected to complete the questionnaire. During the interview, the question was asked: “How did this visit to Pinnacles NP fit into your personal group’s travel plans?”
Results
• 85% of visitor groups said the park was their primary destination (see Figure 19).
• 13% said the park was one of several
destinations.
Figure 19. How visit to park fit into visitor groups’ travel plans
Primary reason for visiting the park area Question 2b
For the nonresident members in your personal group, was visiting Pinnacles NP the primary reason for being in the area (within 50 miles of the park) on this trip?
Results
For 81% of visitor groups, visiting the park was the primary reason nonresident group members visited the area (see Figure 20).
Figure 20. Primary reason for visiting the Pinnacles NP area (within 50 miles of the park)
0 100 200 300 400 500 600Number of respondents
Not a planneddestination
One of severaldestinations
Primary destination
2%
13%
85%
N=598 visitor groups
Park asdestination
0 50 100 150 200 250 300Number of respondents
No
Yes
19%
81%
N=342 visitor groups
Was park the primary reason for visiting area?
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 20
Alternative plans to visiting Pinnacles NP Question 3a
For you only, if you had been unable to visit Pinnacles NP on this trip, would you have visited another time?
Results
• 93% of respondents would have likely visited Pinnacles NP at another time had they been unable to visit on this trip (see Figure 21).
Figure 21. Respondents who would have visited the park at another time
Question 3b If NO, what would you have done with the time you spent on this trip?
Results – Interpret results with CAUTION!
• Not enough visitors responded to this question to provide reliable results (see Figure 22).
• Five visitor groups listed alternate recreation sites they would have visited:
Los Gatos, CA Monterey, CA Pfeiffer Big Sur State Park, CA San Francisco, CA Sequoia National Park, CA
Figure 22. What respondents would have done with time spent on this trip had they been unable to visit the park on this trip
0 100 200 300 400 500Number of respondents
No, unlikely
Yes, likely
7%
93%
N=434 respondents
Visit parkanother time?
0 5 10 15 20Number of respondents
Not sure/none of these
Gone to workat regular job
Vacationedat home
Gone somewhereelse
28%
0%
4%
68%
N=25 respondents
How timewould havebeen spent CAUTION!
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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Places stayed on night prior to visit Question 5a
On this trip, where did your personal group stay on the night before visiting Pinnacles NP? (Open-ended)
Results • 434 visitor groups listed where they stayed on
the night before visiting Pinnacles NP (see Table 11).
Table 11. Places stayed on the night before arrival at Pinnacles NP (N=434 places)
Place Number of times
mentioned
San Jose, CA 33 Santa Cruz, CA 23 Monterey, CA 20 Salinas, CA 20 San Francisco, CA 15 Soledad, CA 14 Hollister, CA 13 Carmel, CA 10 Oakland, CA 9 Sunnyvale, CA 9 King City, CA 8 San Luis Obispo, CA 8 Aptos, CA 7 Berkeley, CA 7 Gilroy, CA 7 Los Altos, CA 7 Pacific Grove, CA 7 Paso Robles, CA 7 Arroyo Grande, CA 6 Atascadero, CA 6 San Rafael, CA 6 Watsonville, CA 6 Saratoga, CA 5 Morgan Hill, CA 4 San Mateo, CA 4 Santa Clara, CA 4 Seaside, CA 4 Soquel, CA 4 Cambria, CA 3 Carmel Valley, CA 3 Davis, CA 3 Fremont, CA 3 Livermore, CA 3 Marina, CA 3 Mountain View, CA 3
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 22
Table 11. Places stayed on the night before arrival at Pinnacles NP (continued)
Place Number of times
mentioned
Palo Alto, CA 3 Redwood City, CA 3 Santa Rosa, CA 3 Bakersfield, CA 2 Big Sur, CA 2 Castro Valley, CA 2 Corte Madera, CA 2 Dublin, CA 2 Fairfax, CA 2 Greenfield, CA 2 Los Gatos, CA 2 Los Olivos, CA 2 Los Osos, CA 2 Moss Landing, CA 2 Novato, CA 2 Orinda, CA 2 Paicines, CA 2 Petaluma, CA 2 Richmond, CA 2 Roseville, CA 2 Sacramento, CA 2 San Anselmo, CA 2 San Bento, CA 2 San Juan Bautista, CA 2 San Leandro, CA 2 Santa Barbara, CA 2 Tracy, CA 2 Woodside, CA 2 Other places 81
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 23
Places stayed on night after visit Question 5b
On this trip, where did your personal group stay on the night after visiting Pinnacles NP? (Open-ended)
Results • 416 visitor groups listed the places they
stayed on the night after visiting Pinnacles NP (see Table 12).
Table 12. Places stayed on the night after visiting Pinnacles NP (N=416 places)
Place Number of times
mentioned
San Jose, CA 34 Santa Cruz, CA 27 San Francisco, CA 21 Salinas, CA 18 Monterey, CA 15 Oakland, CA 13 King City, CA 11 Carmel, CA 10 Hollister, CA 10 San Luis Obispo, CA 10 Soledad, CA 8 Atascadero, CA 7 Berkeley, CA 6 Gilroy, CA 6 Los Altos, CA 6 Pacific Grove, CA 6 Sunnyvale, CA 6 Aptos, CA 5 Arroyo Grande, CA 5 Morgan Hill, CA 5 Santa Rosa, CA 5 Carmel Valley, CA 4 Davis, CA 4 Fremont, CA 4 Fresno, CA 4 Paso Robles, CA 4 Sacramento, CA 4 San Mateo, CA 4 San Rafael, CA 4 Santa Clara, CA 4 Saratoga, CA 4 Watsonville, CA 4 Livermore, CA 3 Marina, CA 3 Morro Bay, CA 3
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 24
Table 12. Places stayed on the night after visiting Pinnacles NP (continued)
Place Number of times
mentioned
Palo Alto, CA 3 Seaside, CA 3 Soquel, CA 3 Big Sur, CA 2 Buellton, CA 2 Cotati, CA 2 Fairfax, CA 2 Firebaugh, CA 2 Greenfield, CA 2 Lodi, CA 2 Los Olivos, CA 2 Los Osos, CA 2 Mountain View, CA 2 Orinda, CA 2 Pismo Beach, CA 2 Redwood City, CA 2 Richmond, CA 2 Roseville, CA 2 San Anselmo, CA 2 San Juan Bautista, CA 2 San Leandro, CA 2 Santa Maria, CA 2 Tracy, CA 2 Other places 80
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 25
Transportation Question 2c
For the nonresident members in your personal group, what was the method of transportation used to travel most of the distance from their home to the area (within 50 miles of the park)?
Results • 69% of non-resident visitor group
members used a car to travel most of the distance from home to the Pinnacles NP area (see Figure 23).
• 13% used a SUV/truck/van.
Figure 23. Method of transportation
Number of vehicles Question 14a
On this visit, how many vehicles did your personal group use to arrive at the park?
Results
• 85% of visitor groups used one vehicle to arrive at the park (see Figure 24).
Figure 24. Number of vehicles used to arrive at the park
0 10 20 30 40 50
Number of respondents
Other
Motorcycle
Motorhome
Airplane
SUV/truck/van
Car
0%
1%
6%
10%
13%
69%
N=68 visitor groups*
Method oftransportation
0 100 200 300 400Number of respondents
1
2
3
4 or more
85%
9%
3%
4%
N=432 visitor groups*
Numberof vehicles
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 26
Number of park entries Question 14b
On this visit, how many times did your personal group enter the park?
Results
• 84% of visitor groups entered the park one time (see Figure 25).
• 11% entered twice.
Figure 25. Number of park entries
0 100 200 300 400Number of respondents
1
2
3 or more
84%
11%
6%
N=420 visitor groups*
Numberof times
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 27
Use and ratings of shuttle bus Question 8a
Currently Pinnacles National Park offers a shuttle service on busy weekends during spring and early summer. On this visit, did your personal group use the shuttle service between the campground and the Bear Gulch area?
Results
• 12% of visitor groups used the shuttle bus on this visit (see Figure 26).
Question 8b
How many times did your personal group board the shuttle bus?
Results
• 59% of visitor groups boarded the shuttle bus twice on this visit (see Figure 27).
Question 8c
How satisfied was your personal group with the shuttle service?
Results
• 72% of visitor groups were either “completely satisfied” or “very satisfied” with the shuttle service on this visit (see Figure 28).
Figure 26. Use of shuttle bus on this visit
Figure 27. Number of times boarding the shuttle bus
Figure 28. Satisfaction with shuttle service on this visit
0 100 200 300 400Number of respondents
No
Yes
88%
12%
N=439 visitor groups
Use shuttleservice?
0 10 20 30Number of respondents
1
2
3 or more
31%
59%
10%
N=51 visitor groups
Numberof times
0 5 10 15 20Number of respondents
Not at allsatisfied
Slightlysatisfied
Somewhatsatisfied
Verysatisfied
Completelysatisfied
4%
9%
15%
36%
36%
N=53 visitor groups
Rating
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 28
Question 8d Please provide any comments you may have about the shuttle service (Open-ended)
Results • 41 visitor groups listed comments about the
shuttle service (see Table 13).
Table 13. Shuttle service comments (N=41 comments)
Shuttle service Number of times
mentioned
Long wait 14 Great service 8 Add shuttles 3 Need longer hours (past 4 pm) 3 Add other trailheads 2 Driver unfriendly 2 Great driver 2 Provide larger shuttle bus 1 Didn’t know about shuttle service 1 Provide shuttle schedule on sign 1 No service on Friday 1 Didn’t know shuttle would not pick-up
between trailheads 1
Drove too fast 1 Need weekday service 1 Add benches at shuttle stops 1 Too crowded 1
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 29
Overnight stays Question 4a
On this trip, did your personal group stay overnight away from home inside Pinnacles National Park or in the area (within 50 miles of the park)?
Results • 49% of visitor groups stayed overnight
away from home in the area within 50 miles of the park (see Figure 29).
Figure 29. Visitor groups that stayed overnight away from home within 50 miles of the park
Question 4b If YES, please list the number of nights your personal group stayed in Pinnacles National Park.
Results • 75% of visitor groups stayed two or three
nights inside Pinnacles NP (see Figure 30).
• 18% stayed one night.
Figure 30. Number of nights spent inside the park
Question 4b If YES, please list the number of nights your personal group stayed in the local area (within 50 miles of the park).
Results
• 81% of visitor groups stayed one or two nights outside the park within 50 miles (see Figure 31).
• 11% stayed four or more nights.
Figure 31. Number of nights spent in the area outside the park
0 50 100 150 200 250Number of respondents
No
Yes
51%
49%
N=439 visitor groups
Stayovernight?
0 20 40 60 80Number of respondents
1
2
3
4 or more
18%
52%
23%
7%
N=130 visitor groups
Numberof nights
0 10 20 30 40 50Number of respondents
1
2
3
4 or more
47%
34%
8%
11%
N=102 visitor groups
Numberof nights
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 30
Accommodations used inside the park Question 4c
In which types of accommodations did your personal group spend the night(s) inside the park?
Results
• As shown in Figure 32, among those visitor groups that stayed overnight inside the park, the most common types of accommodations used were:
70% Tent camping in a developed campground
31% RV/trailer camping
• “Other” type of accommodation (1%) was:
Inn at the Pinnacles
Figure 32. Accommodations used inside the park
Accommodations used in the area outside the park Question 4d
In which types of accommodations did your personal group spend the night(s) in the area (within 50 miles of the park)?
Results
• As shown in Figure 33, among those visitor groups that stayed overnight in the area outside the park, the most common types of accommodations were:
79% Lodge, hotel, motel, rented condo/home, or bed & breakfast
15% RV/trailer camping
Figure 33. Accommodations used in the area outside the park within 50 miles
0 25 50 75 100Number of respondents
Other
Residence of friends/relatives
RV/trailercamping
Tent camping indeveloped campground
1%
0%
31%
70%
N=127 visitor groups**
Accommodation
0 20 40 60 80Number of respondents
Other
Personalseasonal residence
Tent camping indeveloped campground
Residence of friends or relatives
RV/trailercamping
Lodge, hotel, motel, rentedcondo/home, cabin, B&B
0%
2%
3%
6%
15%
79%
N=95 visitor groups**
Accommodation
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 31
Arrival and departure times; day of week of first arrival Question 6a
For this visit to Pinnacles NP, what was your personal group’s first arrival time?
Results
• As shown in Figure 34, visitor groups’ most common first arrival times on this visit were:
27% 9:00 am – 10:59 am 21% 11:00 am – 12:59 pm 20% 1:00 pm – 2:59 pm
Question 6b
For this visit to Pinnacles NP, what was your personal group’s last departure time?
Results
• As shown in Figure 35, visitor groups’ most common last departure times on this visit were:
31% 3:00 pm – 4:59 pm 21% 1:00 pm – 2:59 pm 18% 5:00 pm – 6:59 pm
Figure 34. First arrival time at the park on this visit
Figure 35. Last departure time from the park on this visit
0 30 60 90 120Number of respondents
8:59 am or earlier
9:00 am - 10:59 am
11:00 am - 12:59 pm
1:00 pm - 2:59 pm
3:00 pm - 4:59 pm
5:00 pm - 6:59 pm
7:00 pm - 8:59 pm
9:00 pm - 10:59 pm
11:00 pm - 12:59 am
6%
27%
21%
20%
10%
4%
1%
1%
9%
N=431 visitor groups*
Firstarrivaltime
0 50 100 150Number of respondents
8:59 am or earlier
9:00 am - 10:59 am
11:00 am -12:59 pm
1:00 pm - 2:59 pm
3:00 pm - 4:59 pm
5:00 pm - 6:59 pm
7:00 pm - 8:59 pm
9:00 pm - 10:59 pm
11:00 pm - 12:59 am
3%
9%
9%
21%
31%
18%
4%
<1%
5%
N=422 visitor groups*
Lastdeparturetime (hours)
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 32
Question 6c For this visit to Pinnacles NP, what was the day of the week that your personal group first arrived?
Results
• As shown in Figure 36, visitor groups' most common days of the week they first arrived at the park on this visit were:
20% Saturday 20% Friday 17% Sunday
Figure 36. Day of the week that visitor groups first arrived at Pinnacles NP
0 20 40 60 80 100Number of respondents
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
17%
11%
8%
11%
13%
20%
20%
N=433 visitor groups
Day of week
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 33
Length of stay in the park Question 7a
On this trip, how long did your personal group spend visiting Pinnacles NP?
Results Number of hours if less than 24 (69%)
• 40% of visitor groups spent four or five hours in the park (see Figure 37).
• 26% spent seven or more hours.
• The average length of stay for visitor
groups that spent less than 24 hours was 5.7 hours.
Number of days if 24 hours or more (31%)
• 81% of visitor groups spent two or three days in the park (see Figure 38).
• 11% spent four or more days.
• The average length of stay for visitor
groups that spent 24 hours or more was 2.6 days.
Average length of stay for all visitors
• The average length of stay for all visitor groups was 23.1 hours or 1 day.
Figure 37. Number of hours spent in the park
Figure 38. Number of days spent in the park
0 20 40 60 80Number of respondents
Less than 1
1
2
3
4
5
6
7
8 or more
1%
1%
3%
14%
22%
18%
15%
9%
17%
N=301 visitor groups
Numberof hours
0 20 40 60 80Number of respondents
1
2
3
4 or more
8%
50%
31%
11%
N=133 visitor groups
Numberof days
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 34
Places visited in the park Question 11
Please indicate all the places that your personal group visited on this visit to Pinnacles National Park. Results • As shown in Figure 39, the most
commonly visited sites by visitor groups at Pinnacles NP were:
48% Bear Gulch Caves 48% Bear Gulch Reservoir 45% Bear Gulch Picnic Area 44% Pinnacles Visitor Center
• The least visited site was:
1% Backcountry – off trail
Figure 39. Sites visited in the park
0 50 100 150 200Number of respondents
Backcountry -off trail
Picnic area
West PinnaclesVisitor Contact
Station
ChaparralPicnic Area
Balconies Cave
Bear GulchNature Center
PinnaclesCampground/
Store
CentralHigh Peaks
PinnaclesVisitor Center
Bear GulchPicnic Area
Bear GulchReservoir
Bear GulchCaves
1%
11%
22%
28%
35%
35%
37%
39%
44%
45%
48%
48%
N=345 visitor groups*
Site
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 35
Activities on this visit Question 12a
On this visit, which activities did your personal group participate within Pinnacles NP?
Results
• As shown in Figure 40, the most common activities in which visitor groups participated on this visit were:
96% Hiking/walking 68% Viewing wildflowers 64% Viewing scenery/sightseeing/
scenic drive
• “Other” activities (6%) were: Biking Drove through park Frisbee golf Learn about everything Photography Running Spending time with family Stargazing Swimming Visit this park
Figure 40. Activities on this visit
0 100 200 300 400 500Number of respondents
Other
Rock climbing
Attending ranger-ledtalks/programs
Learning abouthistory/culture
of the area
Studying naturalhistory
Camping
Picnicking
Viewing wildlife(other than condors)
Viewing Californiacondors
Visiting taluscaves
Visiting visitorcenter
Viewing scenery/sightseeing/scenic drive
Viewing wildflowers
Hiking/walking
6%
7%
9%
24%
30%
31%
44%
49%
53%
53%
62%
64%
68%
96%
N=436 visitor groups**
Activity
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 36
Activity that was primary reason for visit Question 12c
Which one of the above activities was the primary reason your personal group visited Pinnacles NP on this visit?
Results
• As shown in Figure 41, the most common activities that were the primary reason for the visiting the park were:
61% Hiking/walking 9% Camping 7% Visiting talus caves
• “Other activities (2%) that were the primary reason for visiting the park were:
Learning about everything Photography Spending time with family Visiting the newest national park View wildflowers
Figure 41. Activity that was primary reason for visiting the park
0 50 100 150 200 250Number of respondents
Other
Visiting visitorcenter
Attending ranger-ledtalks/programs
Picnicking
Learning abouthistory/culture
of the area
Viewing wildlife
Studying naturalhistory
Viewing wildflowers
Viewing Californiacondors
Rock climbing
Viewing scenery/sightseeing
Visiting taluscaves
Camping
Hiking/walking
2%
0%
0%
<1%
<1%
1%
1%
3%
4%
5%
6%
7%
9%
61%
N=403 visitor groups*
Activity
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 37
Activities on future visits Question 12b
If you were to visit the park in the future, in which activities would your personal group prefer to participate within the park?
Results • As shown in Figure 42, the most
common activities in which visitor groups would prefer to participate on future visits were:
93% Hiking/walking 76% Viewing California condors 70% Viewing wildflowers
• “Other” activities (4%) were: Bat discussion Biking Explore west side of park Photography Swim in the pool Visit Bear Gulch Nature Center
Figure 42. Activities on future visits
0 100 200 300 400Number of respondents
Other
Rock climbing
Attending ranger-ledtalks/programs
Studying naturalhistory
Learning abouthistory/culture
of the area
Picnicking
Visiting visitorcenter
Camping
Viewing wildlife(other than condors)
Viewing scenery/sightseeing/scenic drive
Visiting taluscaves
Viewing wildflowers
Viewing Californiacondors
Hiking/walking
4%
18%
39%
47%
48%
55%
58%
58%
59%
63%
64%
70%
76%
93%
N=386 visitor groups**
Activity
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 38
Climbing activities Question 9a
On this visit, did anyone in your personal group participate in climbing activities?
Results • 9% of visitor groups participated in
climbing activities on this visit (see Figure 43).
Question 9b If YES, where did the person(s) climb?
Results As shown in Figure 44, visitor groups most often climbed at the following locations:
74% Bear Gulch 28% The Balconies 28% High Peaks
Figure 43. Visitor groups that participated in climbing activities on this visit
Figure 44. Climbing locations used
0 100 200 300 400Number of respondents
No
Yes
91%
9%
N=436 visitor groups
Participatein climbingactivities?
0 10 20 30Number of respondents
Citadel
Juniper Canyon
Marmot & Yaks area
Condor Gulch
Machete Ridge
Reservoir
High Peaks
The Balconies
Bear Gulch
0%
0%
0%
5%
13%
23%
28%
28%
74%
N=39 visitor groups**
Climbinglocation
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 39
Hiking Question 10a
On this visit to Pinnacles NP, did your personal group go hiking?
Results • 95% of visitor groups participated in
hiking on this visit (see Figure 45).
Question 10b
If YES, which trailhead did your personal group start from? (Open-ended)
Figure 45. Visitor groups that participated in hiking on this visit Results
• 379 visitor groups listed the trailheads they started from (see Table 14).
Table 14. Starting trailhead (N=379 comments)
Trailhead Number of times
mentioned
Bear Gulch 187 Chaparral parking lot 75 Old Pinnacles 18 Balconies 16 High Peaks 15 Campground 14 Condor Gulch 14 Juniper Canyon 8 Visitor Center 6 Moses Spring 5 Bench 4 Don't remember 4 East Entrance 4 Peaks View 4 North Wilderness 3 Parking lot 2
0 100 200 300 400 500Number of respondents
No
Yes
5%
95%
N=439 visitor groups
Participatein hiking?
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 40
Question 10c On this visit, which trails did your personal group hike? (Open-ended)
Results • 348 visitor groups listed trails that they hiked
(see Table 15).
Table 15. Trails hiked (N=935 comments; some visitor groups made more than one comment)
Trail Number of times
mentioned
High Peaks 180 Bear Gulch Caves 105 Bear Gulch 93 Balconies Caves 87 Bear Gulch Reservoir 69 Condor Gulch 54 Old Pinnacles 52 Bench 38 Rim 35 Central High Peaks 32 Juniper Canyon 30 Moses Spring 27 Balconies 18 Tunnel 17 Bear Gulch Nature Center 11 Chalone Peak 11 Balconies Cliffs 9 Chaparral Picnic Area 9 Balconies Loop 8 High Peaks Loop 7 South Wilderness 6 Bear Gulch Picnic Area 5 North Wilderness 5 Campground 4 North Chalone Peak 4
Bear Gulch Loop 3
Visitor Center 3
Juniper Canyon Loop 2
North and South Chalone Peaks 2 Scout Peak 2
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 41
Table 15. Trails hiked (continued)
Trail Number of times
mentioned
Backcountry 1 Caves 1 Chockstone Dome 1 East entrance 1 Machete Ridge 1 Tower 1 West Pinnacles 1
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 42
Sights or activities visitor groups were unable to see or do Question 13a
On this visit to Pinnacles NP, was there anything specific that your personal group wanted to see or do, but were not able to?
Figure 46. Visitor groups that were unable to see or do anything they expected to
Results
• 137 visitor groups listed sights or activities they were unable to see or do (see Table 16).
• The most common things that visitor groups were unable to see or do were:
21% See condors 12% Visit Bear Gulch Nature Center 10% Hike more
Results • 32% visitor groups said there was
something they wanted to see or do, but were not able to (see Figure 46).
Question 13b
If YES, what were you unable to see or do? (Open-ended)
0 100 200 300Number of respondents
No
Yes
68%
32%
N=434 visitor groups
Anything unableto see/do?
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 43
Table 16. Sights/activities visitor groups were unable to see or do (N=154 comments; some visitor groups made more than one comment
Sights/activities
Number of times mentioned
Condors 32 Bear Gulch Nature Center 18 Hike more 16 Ranger-led talks 9 Bats 8 Hike 6 More caves 6 Wildflowers 6 Balconies Caves 5 Camping 5 Caves 4 Talus caves 4 Difficult to park 3 Rock climb 3 Visitor Center 3 High Peaks 2 More camping 2 Ride shuttle 2 Bat Caves 1 Bats 1 BBQ grill didn't work at campsite 1 Bear Gulch area 1 Bear Gulch Cave 1 Bear Gulch/High Peaks too crowded 1 California Red-legged frog 1 Climb Costanoan 1 Lake/river water play 1 Park RV at trailheads 1 Peregrine falcons 1 Picnic spot 1 Reservoir 1 Ride shuttle to Bear Gulch Nature Center 1 South wall 1 Spend more time 1 Take dog hiking 1 Talk to ranger at visitor center 1 Use phone/internet 1 West side of park 1
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 44
Question 13c What prevented your personal group from being able to see or do what you wanted? (open-ended)
Results • 137 visitor groups listed reasons they were
unable to see or do what they wanted (see Table 17).
Table 17. Reason visitor groups were unable to see or do what they wanted (N=159 comments; some visitor groups made more than one comment) Reason
Number of times mentioned
No condors visible 28 Center closed 21 Not enough time 21 Bats not there 6 Lack of rain 5 Physical limitations 5 Campground full 4 Caves closed 4 No dogs allowed on trails 3 No ranger-led programs on weekdays 3 Not permitted to drive in park 3 Parking not available 3 Ranger-led programs not available 3 Small children 3 Too crowded 3 Campground too crowded 2 Injury limited hiking 2 Need longer shuttle hours 2 Need more climber access signs 2 Not properly equipped 2 Shuttle too crowded 2 Talus Caves closed 2 Too tired 2 Climbing friend unavailable 1 Could not find frogs 1 Could not find south wall 1 Didn't visit caves 1 Hike too strenuous 1 Hike/climb dangerous after dark 1 Hike/climb descent difficult 1 Impatient children 1
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 45
Table 17. Reason visitor groups were unable to see or do what they wanted (continued)
Reason
Number of times mentioned
Lack of transportation 1 Long wait 1 No falcons visible 1 No flashlight 1 No handicapped accessible parking spaces 1 No lake/river in park 1 No ranger-led program schedule 1 No reason 1 No RV trailhead parking 1 No shuttle during week 1 No wildflowers 1 Not enough first come campsites 1 Picnic area hard to find 1 Shoes gave out 1 Sign changes in shuttle schedule 1 Started too late 1 Time of year 1 Too far 1 Traffic at the East entrance 1 Unfamiliar with park 1
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 46
Ratings of Services, Facilities, Attributes, Resources, and Elements
Information services and facilities used Question 15a
Please indicate all the information services and facilities that your personal group used during this visit to Pinnacles NP.
Results
• As shown in Figure 47, the most common information services and facilities used by visitor groups were:
86% Park brochure/map 65% Assistance from park staff 59% Pinnacles Visitor Center
(overall) 59% Park website
• The least used service/facility was: 4% Junior Ranger program
Figure 47. Information services and facilities used
0 100 200 300 400Number of respondents
Junior Rangerprogram
Videos/films
Ranger-ledprograms
Bulletin Boards
West Pinnacles VisitorContact Station
Bear GulchNature Center
Bookstoresales items
Self-guided trailsigns/brochure
Park website
Pinnacles VisitorCenter (overall)
Assistancefrom park staff
Park brochure/map
4%
6%
7%
22%
22%
22%
24%
56%
59%
59%
65%
86%
N=411 visitor groups**
Service/facility
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 47
Importance ratings of information services and facilities Question 15b
For only those services and facilities that your personal group used, please rate their importance to your visit from 1-5.
1=Not at all important 2=Slightly important 3=Moderately important 4=Very important 5=Extremely important
Results
• Figure 48 shows the combined proportions of “extremely important” and “very important” ratings of information services and facilities that were rated by 30 or more visitor groups.
• Table 18 shows the importance
ratings of each service and facility.
• The services and facilities receiving the highest combined proportions of “extremely important” and “very important” ratings were:
87% Park brochure/map 86% Self-guided trail signs/
brochure 82% Park website
• The service/facility receiving the highest “not at all important” rating that was rated by 30 or more visitor groups was:
4% Bookstore sales items
Figure 48. Combined proportions of “extremely important” and “very important” ratings of information services and facilities
0 20 40 60 80 100Proportion of respondents
Bookstoresales items
Bear GulchNature Center
Bulletin boards
West PinnaclesVisitor Contact
Station
Assistancefrom park staff
Pinnacles VisitorCenter (overall)
Park website
Self-guided trailsigns/brochure
Park brochure/map
32%, N=94
51%, N=88
55%, N=86
61%, N=86
62%, N=261
65%, N=234
82%, N=234
86%, N=225
87%, N=339
N=number of visitor groups
Service/facility
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 48
Table 18. Importance ratings of information services and facilities (N=number of visitor groups)
Rating (%)*
Service/facility N Not at all important
Slightly important
Moderately important
Very important
Extremely important
Assistance from park staff 261 2 11 26 35 27
Bear Gulch Nature Center 88 3 8 38 32 19
Bookstore sales items (selection, price) 94 4 24 39 21 11
Bulletin boards 86 1 22 22 33 22
Junior Ranger program – CAUTION! 15 0 0 27 33 40
Park brochure/map 339 1 1 10 27 60
Park website used before or during visit 234 1 1 16 31 51
Pinnacles Visitor Center (overall) 234 2 7 27 32 33
Ranger-led programs – CAUTION! 28 0 7 21 43 29
Self-guided trail signs/ brochure 225 1 2 11 28 58
Videos/films – CAUTION! 24 4 8 25 21 42
West Pinnacles Visitor Contact Station 86 3 15 20 23 38
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 49
Quality ratings of information services and facilities Question 15c
For only those services and facilities that your personal group used, please rate their quality from 1-5.
1=Very poor 2=Poor 3=Average 4=Good 5=Very good
Results
• Figure 49 shows the combined proportions of “very good” and “good” ratings of information services and facilities that were rated by 30 or more visitor groups.
• The services and facilities receiving
the highest combined proportions of “very good” and “good” ratings were:
91% Park brochure/map 87% Assistance from park staff 85% Bear Gulch Nature Center
• Table 19 shows the quality ratings of each service and facility.
• The service/facility receiving the
highest “very poor” rating that was rated by 30 or more visitor groups was:
4% West Pinnacles Visitor Center
Figure 49. Combined proportions of “very good” and “good” ratings of information services and facilities
0 20 40 60 80 100Proportion of respondents
Bulletin boards
Bookstoresales items
Pinnacles VisitorCenter (overall)
Self-guided trailsigns/brochure
Park website
West PinnaclesVisitor Contact
Station
Bear GulchNature Center
Assistance frompark staff
Park brochure/map
60%, N=82
72%, N=87
77%, N=228
77%, N=224
80%, N=228
82%, N=84
85%, N=83
87%, N=253
91%, N=333
N=number of visitor groups
Service/facility
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 50
Table 19. Quality ratings of information services and facilities (N=number of visitor groups)
Rating (%)* Service/facility N Very poor Poor Average Good Very good
Assistance from park staff 253 1 4 9 30 57
Bear Gulch Nature Center 83 1 4 10 31 54
Bookstore sales items (selection, price) 87 0 8 21 44 28
Bulletin boards 82 0 2 37 30 30
Junior Ranger program – CAUTION! 14 7 7 7 21 57
Park brochure/map 333 <1 1 8 35 56
Park website used before or during visit 228 <1 3 18 42 38
Pinnacles Visitor Center (overall) 228 2 6 16 43 34
Ranger-led programs – CAUTION! 27 0 0 15 15 70
Self-guided trail signs/ brochure 224 1 4 17 39 38
Videos/films – CAUTION! 21 0 0 5 33 62
West Pinnacles Visitor Contact Station 84 4 2 12 31 51
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 51
Mean scores of importance and quality ratings of information services and facilities Results
• Figures 50 and Figure 51 show the mean scores of importance and quality ratings of information services and facilities that were rated by 30 or more visitor groups.
• All information services and
facilities were rated above average in importance and quality.
Figure 50. Mean scores of importance and quality ratings of information services and facilities
Figure 51. Detail of Figure 50
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 52
Visitor services and facilities used Question 16a
Please indicate all the visitor services and facilities that your personal group used at Pinnacles NP during this visit.
Results
• As shown in Figure 52, the most common visitor services and facilities used by visitor groups were:
73% Park road 70% Other restrooms (other
than campground) 62% Directional signs in park
• The least used service/ facility was:
1% Access for people with
disabilities
Figure 52. Visitor services and facilities used
0 50 100 150 200 250 300Number of respondents
Access for people with disabilities
Dump station
Campground store
General store
Assistance fromconcession personnel
Backcountry trails
Campground
Picnic areas
Campgroundrestrooms
Directional signsin park
Other restrooms
Park road
1%
10%
21%
25%
27%
30%
32%
36%
39%
62%
70%
73%
N=400 visitor groups**
Service/facility
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 53
Importance ratings of visitor services and facilities Question 16b
For only those services and facilities that your personal group used, please rate their importance to your visit from 1-5.
1=Not at all important 2=Slightly important 3=Moderately important 4=Very important 5=Extremely important
Results • Figure 53 shows the combined
proportions of “extremely important” and “very important” ratings of visitor services and facilities that were rated by 30 or more visitor groups.
• The visitor services and facilities
receiving the highest combined proportions of “extremely important” and “very important” ratings were:
99% Campground 97% Backcountry trails 90% Directional signs in park
• Table 20 shows the importance ratings of each service and facility.
• The services/facilities receiving the
highest “not at all important” rating that were rated by 30 or more visitor groups were:
3% Dump station 3% Picnic areas
Figure 53. Combined proportions of “extremely important” and “very important” ratings of visitor services and facilities
0 20 40 60 80 100Number of respondents
General store
Campgroundstore
Assistance fromconcession personnel
Picnic areas
Dump station
Other restrooms
Park road
Campgroundrestrooms
Directional signsin park
Backcountry trails
Campground
47%, N=97
49%, N=79
55%, N=104
67%, N=136
80%, N=39
85%, N=265
87%, N=281
89%, N=149
90%, N=240
97%, N=110
99%, N=124
N=number of visitor groups
Service/facility
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 54
Table 20. Importance ratings of visitor services and facilities (N=number of visitor groups)
Rating (%)* Service/facility
N
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Access for people with disabilities 4 0 0 25 50 25
Assistance from concession personnel (campground/general store)
104 0 6 39 25 30
Backcountry trails 110 1 0 3 22 75
Campground 124 0 0 2 22 77
Campground restrooms 149 1 1 9 25 64
Other restrooms 265 2 2 11 25 60
Directional signs (road signs) in park 240 <1 2 8 35 55
Dump station 39 3 5 13 21 59
General store 97 1 9 43 26 21
Campground store 79 1 6 43 34 15
Park road 281 1 <1 11 31 56
Picnic areas 136 3 7 24 32 35
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 55
Quality ratings of visitor services and facilities Question 16c
For only those services and facilities that your personal group used, please rate their quality from 1-5.
1=Very poor 2=Poor 3=Average 4=Good 5=Very good
Results
• Figure 54 shows the combined proportions of “very good” and “good” ratings of visitor services and facilities that were rated by 30 or more visitor groups.
• The services and facilities receiving
the highest combined proportions of “very good” and “good” ratings were:
94% Backcountry trails 89% Park road 82% Directional signs
• Table 21 shows the quality ratings of each service and facility.
• The service/facility receiving the
highest “very poor” rating that was rated by 30 or more visitor groups was:
5% Dump station
Figure 54. Combined proportions of “very good” and “good” ratings of visitor services and facilities
0 20 40 60 80 100Proportion of respondents
Campgroundrestrooms
General store
Campgroundstore
Dump station
Other restrooms
Campground
Assistance fromconcession personnel
Picnic areas
Directional signsin park
Park road
Backcountrytrails
57%, N=149
66%, N=95
66%, N=79
73%, N=38
74%, N=264
77%, N=122
79%, N=103
80%, N=135
82%, N=236
89%, N=280
94%, N=109
N=number of visitor groups
Service/facility
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 56
Table 21. Quality ratings of visitor services and facilities (N=number of visitor groups)
Rating (%)* Service/facility N Very poor Poor Average Good Very good
Access for people with disabilities – CAUTION!
4 0 25 25 25 25
Assistance from concession personnel (campgrounds/ general store)
103 1 3 17 44 35
Backcountry trails 109 0 0 6 34 60
Campground 122 0 2 21 39 38
Campground restrooms 149 3 6 34 36 21
Other restrooms 264 <1 5 22 37 37
Directional signs (road signs) in park 236 <1 1 17 41 41
Dump station 38 5 5 16 39 34
General store 95 1 1 32 40 26
Campground store 79 1 3 30 41 25
Park road 280 0 1 10 40 49
Picnic areas 135 0 1 19 41 39
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 57
Mean scores of importance and quality ratings of visitor services and facilities Results
• Figure 55 and Figure 56 show the mean scores of importance and quality ratings of visitor services and facilities that were rated by 30 or more visitor groups.
• All visitor services and
facilities were rated above average in importance and quality.
Figure 55. Mean scores of importance and quality ratings of visitor services and facilities
Figure 56. Detail of Figure 55
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 58
Expenditures
Total expenditures inside and outside the park Question 18
For your personal group, please estimate expenditures for the items listed below for this visit to Pinnacles NP and the surrounding area (within 50 miles of the park).
Results
• 63% of visitor groups spent $1-$200 (see Figure 57).
• 21% spent $201 or more.
• 17% spent no money.
• The average visitor group expenditure was $129.
• The median group expenditure (50%
of groups spent more and 50% of groups spent less) was $60.
• The average total expenditure per
person (per capita) was $53.
• As shown in Figure 58, the largest proportions of total expenditures inside and outside the park were:
25% Lodge, hotel, motel, cabin,
B&B, etc. 18% Gas and oil 16% Camping fees
Figure 57. Total expenditures inside and outside the park
N=424 visitor groups
Figure 58. Proportions of total expenditures inside and outside the park
0 50 100 150 200Number of respondents
Spent no money
$1-$100
$101-$200
$201-$300
$301 or more
17%
45%
18%
9%
12%
N=424 visitor groups*
Amountspent
All otherexpenditures
(6%)
Admission, recreation,entertainment fees
(4%)
Other transportationexpenses
(1%)
Gas and oil (18%)
Groceries andtakeout food
(15%)Restaurantsand bars
(14%)
Guide feesand charges
(1%)
Camping feesand charges
(16%)
Lodge, hotel, motel,cabin, B&B, etc.
(25%)
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 59
Number of adults covered by expenditures Question 18c
How many adults (18 years or older) do these expenses cover?
Results
• 60% of visitor groups had two adults covered by expenditures (see Figure 59).
• 15% had one adult covered by
expenditures.
• 15% had four or more adults covered by expenditures.
Figure 59. Number of adults covered by expenditures
Number of children covered by expenditures Question 18c
How many children (under 18 years) do these expenses cover?
Results
• 66% of visitor groups had no children covered by expenditures (see Figure 60).
• 16% had two children covered by
expenditures.
Figure 60. Number of children covered by expenditures
0 50 100 150 200 250Number of respondents
1
2
3
4 or more
15%
60%
10%
15%
N=392 visitor groups
Numberof people
0 50 100 150 200 250Number of respondents
0
1
2
3 or more
66%
10%
16%
8%
N=370 visitor groups
Numberof people
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 60
Expenditures inside the park Question 18a
Please list your personal group’s total expenditures inside Pinnacles NP.
Results
• 63% of visitor groups spent $1-$100 (see Figure 61).
• 29% spent no money.
• The average visitor group
expenditure inside the park was $37.
• The median group expenditure (50%
of groups spent more and 50% of groups spent less) was $10.
• The average total expenditure per
person (per capita) was $17.
• As shown in Figure 62, the largest proportions of total expenditures inside the park were:
53% Camping fees and charges 18% Groceries and takeout food 16% All other expenditures
Figure 61. Total expenditures inside the park
N=388 visitor groups*
Figure 62. Proportions of total expenditures inside the park
0 50 100 150 200Number of respondents
Spent no money
$1-$50
$51-$100
$101-$150
$151 or more
29%
48%
15%
4%
4%
N=388 visitor groups
Amountspent
All otherexpenditures
(16%)
Admission, recreation,entertainment fees
(12%)
Groceries andtakeout food
(18%)
Camping feesand charges
(53%)
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 61
Camping fees and charges
• 54% of visitor groups spent no money on camping fees and charges inside the park (Figure 63).
• 29% spent $1-$50.
Figure 63. Expenditures for camping fees and charges inside the park
Groceries and takeout food
• 64% of visitor groups spent no money on groceries and takeout food inside the park (see Figure 64).
• 29% spent $1-$25.
Figure 64. Expenditures for groceries and takeout food inside the park
0 50 100 150Number of respondents
Spent no money
$1-$25
$26-$50
$51-$75
$76 or more
54%
13%
16%
7%
9%
N=269 visitor groups*
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26-$50
$51 or more
64%
29%
4%
3%
N=246 visitor groups
Amountspent
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 62
Admission, recreation, and entertainment fees
• 51% of visitor groups spent $1-$25 on admission, recreation, and entertainment fees inside the park (see Figure 65).
• 45% spent no money.
Figure 65. Expenditures for admission, recreation, and entertainment fees inside the park
All other expenditures (souvenirs, books, postcards, sporting goods, clothing, donations, etc.)
• 58% of visitor groups spent no money on all other purchases inside the park (see Figure 66).
• 32% spent $1-$25.
Figure 66. Expenditures for all other purchases inside the park
0 50 100 150 200Number of respondents
Spent no money
$1-$25
$26 or more
45%
51%
3%
N=321 visitor groups*
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26-$50
$51 or more
58%
32%
7%
3%
N=271 visitor groups
Amountspent
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_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 63
Expenditures outside the park Question 18b
Please list your personal group’s total expenditures in the surrounding area outside the park (within 50 miles of the park).
Results
• 52% of visitor groups spent $1-$200 in total expenditures inside the park (see Figure 67).
• 30% spent no money.
• The average visitor group
expenditure outside the park was $116.
• The median group expenditure (50%
of groups spent more and 50% of groups spent less) was $50.
• The average total expenditure per
person (per capita) was $68.
• As shown in Figure 68, the largest proportions of total expenditures outside the park were:
34% Lodge, hotel, motel, cabin,
B&B, etc. 25% Gas and oil 19% Restaurants and bars
Figure 67. Total expenditures outside the park
N=349 visitor groups
Figure 68. Proportions of total expenditures outside the park
0 50 100 150Number of respondents
Spent no money
$1-$100
$101-$200
$201-$300
$301 or more
30%
38%
14%
7%
11%
N=349 visitor groups
Amountspent
All other expenditures
(2%)
Admission, recreation,entertainment fees
(1%)
Other transportationexpenses
(2%)
Gas and oil (25%)
Groceries andtakeout food
(14%)
Restaurantsand bars
(19%)
Guide feesand charges
(1%)
Camping feesand charges
(2%)
Lodging, hotel, motel,cabin, B&B, etc.
(34%)
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Lodge, hotel, motel, cabin, B&B, etc.
• 69% of visitor groups spent no money on lodging outside the park (see Figure 69).
• 23% spent from $1-$200.
Figure 69. Expenditures for lodging outside the park
Camping fees and charges
• 91% of visitor groups spent no money on camping fees and charges outside the park (see Figure 70).
• 7% spent $26 or more.
Figure 70. Expenditures for camping fees and charges outside the park
Guide fees and charges
• 99% of visitor groups spent no money on guide fees and charges outside the park (see Figure 71).
Figure 71. Expenditures for guide fees and charges outside the park
0 40 80 120 160Number of respondents
Spent no money
$1-$100
$101-$200
$201 or more
69%
11%
12%
8%
N=210 visitor groups
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26 or more
91%
2%
7%
N=170 visitor groups
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26 or more
99%
1%
1%
N=160 visitor groups*
Amountspent
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Restaurants and bars
• 57% of visitor groups spent no money on restaurants and bars outside the park (see Figure 72).
• 19% spent $51 or more.
Figure 72. Expenditures for restaurants and bars outside the park
Groceries and takeout food
• 51% of visitor groups spent no money on groceries and takeout food outside the park (see Figure 73).
• 26% spent $1-$25.
Figure 73. Expenditures for groceries and takeout food outside the park
0 40 80 120 160
Number of respondents
Spent no money
$1-$25
$26-$50
$51 or more
57%
10%
13%
19%
N=245 visitor groups*
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26-$50
$51 or more
51%
26%
14%
10%
N=257 visitor groups*
Amountspent
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Gas and oil (auto, RV, etc.)
• 41% of visitor groups spent $1-$50 on gas and oil outside the park (see Figure 74).
• 39% spent no money.
Figure 74. Expenditures for gas and oil outside the park
Other transportation (rental cars, taxis, auto repairs, but NOT airfare)
• 95% of visitor groups spent no money on other transportation outside the park (see Figure 75).
Figure 75. Expenditures for other transportation outside the park
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26-$50
$51-$75
$76 or more
39%
11%
30%
10%
11%
N=283 visitor groups*
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26 or more
95%
1%
4%
N=165 visitor groups
Amountspent
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Admission, recreation, and entertainment fees
• 89% of visitor groups spent no money on admission, recreation, and entertainment fees outside the park (see Figure 76).
• 9% spent $1-$25.
Figure 76. Expenditures for admission, recreation, and entertainment fees outside the park
All other expenditures (souvenirs, books, postcards, sporting goods, clothing, donations, etc.)
• 87% of visitor groups spent no money on all other purchases outside the park (see Figure 77).
• 7% spent $1-$25.
Figure 77. Expenditures for all other purchases outside the park
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26 or more
89%
9%
2%
N=180 visitor groups
Amountspent
0 40 80 120 160Number of respondents
Spent no money
$1-$25
$26 or more
87%
7%
6%
N=184 visitor groups
Amountspent
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Income forgone to make this trip Question 24c
For you only, how much income did your household forgo to make this trip (due to taking unpaid time off from work)?
Results
• 14% of respondents had forgone income to make this trip (see Figure 78).
• Of the respondents who had forgone
income, 46% of respondents forewent $1-$200 (see Figure 79).
• 28% forwent $401 or more.
• 26% forwent $201-$400.
Figure 78. Respondents that had forgone income to make this trip
Figure 79. Income forgone to make this trip
0 90 180 270 360 450Number of respondents
No
Yes
86%
14%
N=430 respondents
Incomeforgone?
0 5 10 15 20Number of respondents
$1-$200
$201-$400
$401 or more
46%
26%
28%
N=39 respondents
Amountforgone
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Preferences for Future Visits
Preferred interpretive services/programs Question 19
If your personal group were to visit Pinnacles NP in the future, which types of interpretive services or programs would you like to have available?
Results
• 72% of visitor groups were interested in interpretive services or programs at the park on a future visit (see
Figure 80).
Figure 80. Visitor groups that were interested in interpretive services or programs at Pinnacles NP on a future visit
0 100 200 300Number of respondents
No
Yes
28%
72%
N=416 visitor groups
Interested ininterpretiveservices/programs?
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• As shown in Figure 81, among those
visitor groups that were interested in interpretive services or programs, the most preferred services or programs were:
61% Additional condor program 51% Night walks/night sky program 45% Additional geology program
Figure 81. Interpretive services or programs preferred at Pinnacles NP on a future visit
0 50 100 150 200Number of respondents
Camping as aneducational activity
Family activity(other than camping)
Demonstrations ofhistoric farming
practices
Special events/festivals
Junior Rangerprogram
Classes & workshopswith field experts
Cultural demonstrations
Art/photographyprogram
Presentations fromguest speakers
Guided walk onwest side trails
Camping as afamily activity
Half-day ranger-guided hikes intoHigh Peaks area
Ranger-guidedcave hikes
Bird walks
Additional geologyprogram
Night walks/nightsky program
Additional condorprogram
8%
10%
11%
12%
14%
14%
15%
18%
19%
19%
21%
30%
34%
42%
45%
51%
61%
N=300 visitor groups**
Topic
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Overall Quality
Question 17 Overall, how would you rate the quality of the facilities, services, and recreational opportunities provided to your personal group at Pinnacles NP during this visit?
Results
• 94% of visitor groups rated the overall quality of facilities, services, and recreational opportunities as “very good” or “good” (see Figure 82).
• Less than 1% of visitor groups rated the
quality as “poor,” while no groups rated quality as “very poor.”
Figure 82. Overall quality rating of facilities, services, and recreational opportunities
0 50 100 150 200 250Number of respondents
Very poor
Poor
Average
Good
Very good
0%
<1%
6%
43%
51%
N=433 visitor groups*
Rating
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Visitor Comment Summaries
Planning for the future Question 26
If you were a manager planning for the future of Pinnacles NP, what would you propose? (Open-ended)
Results • 63% of visitor groups (N=280) responded to this
question.
• Table 22 shows a summary of visitor comments. The transcribed open-ended comments can be found in the Visitor Comments section.
Table 22. Planning for the future (N=458 comments; some visitor groups made more than one comment)
Comment Number of times
mentioned
PERSONNEL (3%) Need more ranger presence 4 Visitor center staff were not friendly 3 Shuttle driver should be more knowledgeable 2 Other comments 3 INTERPRETIVE SERVICES (19%) Upgrade/improve the visitor center/store 12 Extend hours of operation at nature center/visitor
center 6
More information/programs on condors 6 More ranger-guided hikes/programs 6 More information/programs on geology 4 Art/painting workshops/shows 3 More hiking information 3 Provide more learning experiences 3 Provide a wildflower checklist/updates 3 Astronomy talks/night walks 2 Educate visitors on stewardship 2 More information/programs on flora/fauna 2 Movie in visitor center on Pinnacles formation 2 Provide interpretive programs during off-season 2 Teach camping etiquette 2 Teach leave-no-trace principles 2 Use website to announce/warn about busy season 2 Other comments 24 FACILITIES/MAINTENANCE (40%) Increase/improve parking 19 Add campground on west side 11 Expand shower facilities 9 More informative/detailed trails signs 8 Build more trails 7 Improve/widen/straighten park roads 7
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Table 22. Planning for the future (continued)
Comment Number of times
mentioned
FACILITIES/MAINTENANCE, (continued) Increase/improve restrooms 7 More campsites 7 Upgrade/renovate campground 6 Increase/improve trail signage 5 More space/screening between campsites 5 Increase/improve parking at Bear Gulch 4 More shade for picnic areas 4 Provide more benches 4 Additional/improved picnic areas 3 Better ADA access 3 Bike trails 3 Continue trail maintenance 3 Handicap accessible restrooms 3 Improve signage 3 Better access to trails during busy season 2 Better signage for rock climbing areas 2 Full hookups in campground 2 Increase/improve parking at Old Pinnacles Trailhead 2 Increase/improve parking on west side 2 Picnic areas at overflow parking 2 Trail map does not match signs 2 Other comments 47 POLICY/MANAGEMENT (28%) Park is good as is 17 More frequent shuttles 11 Do not overdevelop the park 10 Keep the park wild/natural 8 Connect Hwy 146 East and 146 West 7 Reduce/manage crowding 7 Expand the park boundaries 5 More backcountry/wilderness camping options 5 Advertise the park more 4 Wi-Fi and call phone service 4 Offer weekday shuttles 3 Shuttle service to Old Pinnacles 3 Add an east-west shuttle 2 Better organization/monitoring of overflow parking 2 Improve shuttle service 2 Increase entrance fee 2 Place maps/brochures in local lodging 2 Protect park resources 2 Provide dog-walking trails 2 Publicize shuttle services 2 Other comments 28
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Table 22. Planning for the future (continued)
Comment
Number of times mentioned
RESOURCE MANAGEMENT (2%) Protect park resources 3 Protect wildlife 2 Other comments 5 CONCESSION (3%) Build lodging inside the park 5 Add restaurants 3 Binocular rentals 2 Store at west entrance 2 Other comments 4 GENERAL (5%) None 7 Hiking 4 Keep up the good work 2 Other comments 11
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Additional comments Question 27
Is there anything else your personal group would like to tell us about your visit to Pinnacles NP? (Open-ended)
Results • 57% of visitor groups (N=252) responded to this
question.
• Table 23 shows a summary of visitor comments. The transcribed open-ended comments can be found in the Visitor Comments section.
Table 23. Additional comments (N=367 comments; some visitor groups made more than one comment)
Comment Number of times
mentioned
PERSONNEL (10%) Rangers were helpful 9 Rangers were great 7 Rangers were nice/friendly 7 Rangers were knowledgeable 3 Staff was great 3 Rangers on west side were not friendly 2 Staff too busy to answer questions 2 Staff was friendly 2 Other comments 2 INTERPRETIVE SERVICES (16%) Enjoyed ranger programs 3 Unable to find self-guided trail brochure 3 Need better trail maps 2 Trail difficulty levels not accurate 2 Trail map/brochure was inadequate 2 Other comments 15 FACILITIES/MAINTENANCE (12%) Park is clean/well-maintained 9 Trails are well-maintained 8 Enjoyed campground 5 Enjoyed trails 5 Expand shower facility 5 Improve trail signs Restrooms need maintenance 3 Add campground to west side 2 More shade needed in campground/picnic areas 2 Restrooms are well-maintained 2 Other comments 28
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Table 23. Additional comments (continued)
Comment Number of times
mentioned POLICY/MANAGEMENT (10%) Large youth groups in campground were noisy 4 Park was crowded 3 Campground was crowded 2 Park status may lead to over-crowding 2 Would like dog-friendly trails 2 Other comments 25 RESOURCE MANAGEMENT (5%) Enjoyed seeing condors 9 Concerned about poison oak 4 Enjoyed condor viewing with volunteer 2 Impressed with condor recovery program 2 Other comments 2
CONCESSION SERVICES (<1%) Comments 2 GENERAL (47%) Enjoyed visit 73 Great park 20 Love the park 15 Will return 10 Thank you 7 Beautiful park 6 Keep up the good work 6 Enjoyed hiking 5 Beautiful scenery 3 Enjoyed cave hike 3 Exceeded expectation 3 Enjoyed climbing 2 Enjoyed family hike 2 Other comments 16
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Visitor Comments This section contains visitor responses to open-ended questions. Question 26
If you were a manager planning for the future of Pinnacles NP, what would your personal group propose? (Open-ended)
o 100/month (or each season) Native American rotating with early settlers reenactment/living history
and monthly specific animal talks, photography workshops, painting workshops o A bigger, more elaborate visitor center. Shuttle during weekdays, a shuttle to old Pinnacles Trailhead. o A campground on the west side below the new visitor center with nice view of High Peaks o A different trail o A more elaborate infrastructure for condor viewing o A wildflowers checklist would be helpful, might be available at visitors center. Maybe food to buy at
west entrance, e.g. fruit, crackers, flower post cards, flashlights if you don't already sell them. o Access through park from west to east o Acquire more land o Acquire more land, build more trails, in specific make a trail from North Chalone Peak to South
Wilderness Trail, for a big loop o ADA access ability, renovate East entrance facilities, and renovate access road at West entrance. o Add additional shuttle and stop to route: stop at Old Pinnacles Trailhead and start run at 8:30 am, run
until 7:00 pm o Add more parking space o Adding cell/Internet service o Additional camping at West Pinnacles o Additional shower facilities and more informative recycling program o Allow dogs on trails o An enlarge visitor center with a movie/video about the creation of the Pinnacles and one about the
Condor program o Backcountry campground and the west side similar to Zion's Kolob Arch area o Backcountry campsites along the unmaintained trails; trail runs or advanced races to raise money
(pick a day and everyone has to pay $50-100 to enter that day to participate) o Backpacking camping! Pinnacles has many wonders day and night. This would bring in a lot of
revenue. o Be more consistent with signage throughout the park o Been coming to the Pinnacles since 1982, generally very happy with how it's been run. The east side
really needs a good motel/hotel in the immediate proximity...at least one with 20-30 units. o Better access road to park, wheelchair access o Better access to Bear Gulch. More parking near visitor center o Better camping options - more shaded areas o Better campsites - they are cramped and exposed o Better crowd management; campground had very large scout groups, much more than 6 people and
2 cars that weren't in group sites o Better guide books or else more available o Better maps and trailhead markers. We didn't know we hit Old Pinnacles. Map didn't show
switchbacks. We thought we had gone wrong way. o Better marked trailheads. Friendlier visitor center staff. Ranger walks/tours/information.
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o Better organization in parking lot. This was peak season and it appeared that all of the grounds were not being utilized. There needs to be more monitoring on where cars can park.
o Better propaganda, maybe. Keeping the way and natural beauty it is. o Better road before entering park (two lanes instead of one) o Better shower facilities. Better enforcement of quiet hours. o Better shuttle service - it was fine but could use some improvement o Better signage on park roads and hiking trails o Better signs for the trails o Binocular rentals o Bicycle trails, bike racks (for locking) o Bigger visitor center and nature center, more parking o Bike lanes, trails for dogs o Camp store/visitor center needs updating. CCC facilities are beautiful. o Campground on the west side o Campground on west side o Camping and hike o Camping on west side o Camping on west side, shades over picnic areas. Wi-Fi hotspot at visitor center and cell phone
access; emergency data. o Can't think of anything o Change nothing o Come during weekday. Organized camping. o Complete access from west. Expand camping in small units. Control the pigs if you haven't already.
More easy hikes. o Connect east and west roads o Connect the roads between eat and west, more detailed guides for self guided tour, and more snacks
available in store o Conservation of natural resources and environment. Educating visitors on stewardship of park. Also,
parking seems to be an issue. We were not made aware of shuttle service. We would happily take a shuttle to cut down on car traffic.
o Consider demographics: activities targeted to seniors/kids o Continue the federal funding to keep the park open and services operating smoothly o Continue with good customer interface and exceptional care of facilities and campgrounds o Crowd management - it was quite crowded at Bear Gulch when we were there on the weekend o Didn't get to see too much, so I can't say o Disable access to bathrooms o Dry benches in shower stalls, merge sites together and add a few more new ones o Educate the public on the value of preserving and enjoying the natural environment o Education, especially for underprivileged children. We saw lots of private school groups (i.e. from
private schools). o Educational programs camp in a separate area than general public o Eliminate pig fencing asap o Emphasize public transportation system within park to reduce impact of autos o Enlarge restroom facilities with group campgrounds o Expand condor program, additional restroom/showers o Expand parking, install cafeteria vs. camp store, more guided hikes
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o Expand the park to include more of the surrounding area o Expand the parking for busier times of the year, be flexible where the cars park (#27). We had to wait
about 1 hour before getting into the park (along the road). Some groups left rather than wait. Don’t expand park (not needed all year long). Find a creative solution to parking rather than clearing more space for parking lot. Is there a space close to the park were cars could park and people could be shuttled into the park during peak season (spring).
o Expansion of camping areas, connecting roads o Find some way to lessen the crowding in the caves, seats at Bear Gulch shuttle stop, and info on
website as to the busiest times in the park. (To avoid crowds) o Friendly employee at West Pinnacles visitor center contact station o Fun and exercise activities o Get rid of poison oak at campgrounds. Put small black flags at trailheads to indicate high heat
advisory. o Get yourself listed in Moon and Lonely Planet guidebooks, even the NM wasn't mentioned o Great as is - just maintain o Greatly increase number of restrooms in campground o Handicap accessibility restroom/shower/trails, full hookups, better separation of sites, paved roads
and spurs, pull-throughs, Wi-Fi, cell service o Handicap accessibility to restrooms, solar power for sustainability o Have bikes available for rent, more frequent shuttles o Have the campstore hours to into the evening for hikers/climbers o Help visitors plan their schedules for the day or longer o Helps to have flashlight in cave. o Hikers/campers staying the far loop (sites 57-83) need direct access to Bench Trail o Hiking o Hiking and visiting caves o Hiking to view the condors. wildflowers, butterflies, etc. good, too o How about rental binoculars and/or fixed spotter scopes to view the condors o I like the way it is. Please do not make it too commercialized. o I really have no idea o I would create a long-range master plan that would emphasize the park's natural beauty, flora and
fauna. I would have it put into regulations so the next manager could not just change it and put in an ice rink which would then be removed by the following manager.
o I would like and use a ranger report section on the website - such as updates about wildlife, flora and weather all in one place
o I would make no changes o I would plan an Plein Air art show o I would propose adding night walks and hikes on the weekends with telescopes to observe stars, etc. o I'd avoid going break weekend o I've been there many times, and always enjoy my time there, but I would love to go on a guided tour
to see more sites that I am sure I have missed o If I had the funds, enlarge parking lot at Old Pinnacles Trailhead o If increased visitation comes along with National Park status, parking or shuttle system needs
improvement on west side o Improve restroom on High Peaks. Solar powered venting? Facility was very rank. Widen/improve
west access road. o Improve the dumping station so trailer can be parked higher than sewage hole
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o Improve the parking situation o Improve the signs and the picnic area o Improve trail management - clearer signs, reduce multiple tracks, emphasize nature interpretation o Improve vegetation/screening between campsites in RV section o Improve visitor center - better info on how pinnacles was formed, more info on condors, more info
about animal & insect species here o Improve/update campgrounds, bathrooms, additional rangers, staff in uniform presence, keep up trail
maintenance o Improve accommodations outside of the park o Improvements to the RV camping, making it more attractive, paved roads, spacious sites o In general, very pleased with the park as it is. A little expansion to round out watershed boundary
perhaps. o In park campgrounds for hikers - west park south of Scout Peak, etc. Astronomy seminars and
observation deck at High Peaks/Canyon Trail junction. o Increase number of showers and put more lights in them. Put cabins inside the park. Amphitheater in
valley of the park. o Increase overflow parking and shuttle frequency o Increase parking area for day use visitors o Increase parking of Bear Gulch and/or provide shuttle during week o Increase the entrance fee. Compared with other National Park, Pinnacles is worth more than what
you're charging. o Internet at camp ride; a restaurant (small), more climbing activity, plus mountain bike trails o Invite local schools for field trips o It is such a small space I would not like to see more people using park - I know this makes for
difficulties o It would be nice to have a campground on the west side. o Just a little bit better signs on reservoir trail/visitor center. There were a couple of places that I was
unsure of the trail. o Keep in as good condition as is now. Provide trash and recycle containers in good condition. o Keep it a secret o Keep it as natural as possible o Keep it as nice as it is currently o Keep it simple and unspoiled, include promo brochures in hotels and information centers o Keep it small o Keep it the same for future generations, but widen road on west side for more traffic o Keep it the same, it's nice that it's relatively low key and not a lot of infrastructure o Keep it the way it is o Keep it wild and limited access; it is already too crowded o Keep it wild. Keep the trails challenging. Protect natural features and wildlife. o Keep maintaining the trails; they are in good shape now o Keep the condors safe o Keep the development light! The appeal of Pinnacles is as a wild, unspoiled area o Keep the park as natural/untouched as possible. The park has already been well developed with
picnic areas, trails with metal handrails. Therefore, don't do more development projects that would destroy the nature.
o Keep up the good work
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o Larger parking area at Bear Gulch extended hours at visitor centers/stores or self service map/info areas
o Larger spaces between campsites, larger dump station (more than one dumping facility), and updated/improved store
o Leave it as it - preserve natural environment o Leave the park as is, don't want to turn it into Yosemite o Less RV's, more camping. o Limit the number of visitors. Very busy since becoming national park. More trails! Very small area for
a local to enjoy over a long period of time. o Loved it like it is o Maintaining open access for rock climbing o Make High Peaks and Juniper/Tunnel Trails one-way to avoid hold up on stair sections o Make it clear that [drawing of sign] signs are for climbers only o Make preservation of the park first priority o Make sure to have an ample amount of parking, picnic areas and serviced restrooms. Also, plenty of
rangers on hand. o Make the Balconies Caves more accessible o Make the rock climbing locations better labeled o Many people in the Bay area don't know how close they are to this national park o Maybe a few more benches to sit on. I like the way it is. Too many people would spoil it! o Moderate cost (under $100 during peak times) in-park lodging o Mere interpretive, informational signage o More access to trailheads o More accommodations, restaurants, picnic areas, parking, weekday activities, visitor centers that are
open o More advertising about the park o More camping sites and ranger-led naturalist hikes, safer trails o More camping spots o More camping, more shuttles, and ban cars in upper park area o More climbing signs, better topo's, Sherpa’s o More condor/environmental programs. This is a gem of a park. o More educational opportunities o More first come camping. west side - more tables to relax after hike (around trailhead), shade area.
We sat in the dirt by the car. Offer handheld audio guides to rent from visitor center or app to download before visiting to use on trails as a guide.
o More frequent shuttles on Easter Break weekends and other holidays. Some people waited 1 1/2 hours.
o More friendly staff in visitor center (Staff member at visitor center was unfriendly and grouchy (Apr 5 & 6). Volunteers on premises were delightful.)
o More group sites - 5 more o More hot showers, and charge $2-3 to use it o More info on condors. Manage parking. o More land acquisition- west side camping o More outreach and planning for hikers. Make visitors station more "natural" looking while keeping the
pool. o More parking
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o More parking near Bear Gulch picnic area o More parking on west side o More parking or good frequent shuttle service. Visitor center with exhibits and film/video about
Pinnacles. More restrooms. o More parking or more shuttle service o More parking or weekday shuttle o More publicity to public o More restrooms, clearer signage, longer operation hours for nature leader o More showers spread throughout campgrounds o More showers, fix up pool area o More shuttles o More shuttles to Bear Gulch and to Old Pinnacles Trailhead o More trail signs with mileage o More water fountains o Move parking and more showers o Move picnic area under trees for shade o Move shuttle stop away from RV dump station. Camping etiquette signs. o My visit was too short to be able to make meaningful management recommendations o Nature center and programming during the week during spring break time o Need to improve restrooms and parking o Need to visit more to have an answer o New bolts on the rocks, soap in campground bathrooms. Make the campgrounds $20 not $23
because no one has $3. o New visitor center, upgrade and renovate campground, improve bathrooms, more showers o No charge o None o North Wilderness area is beautiful, but is vulnerable, in 3 hrs. we never saw a ranger o Not interested in anything new, just maintain the trails o Not sure - can't wait to return o Not sure...even more signs/info on packing out trash (even things like orange peels & bananas o Nothing o Nothing different, all of my needs and expectations were met o Nothing. Perfect. o Nothing. The park is great how it is. o Off road camping; one parking lot with wagons provided per site, it's nice o Offer more choices for hiking trails o Offer/encourage field study to promote wildlife/ecological awareness and sensitivity o Open non-RV loop sites to self-contained smaller units (under 20') o Open west side gate at sunrise. 1. Open a west side campground 2. Make closer parking for the "Old
Pinnacles" Trailhead - across the creek from Maintenance Year and Residences 3. Better trail development in both North and West Wilderness Trails 4. Possible "horse camp" and riding trails in North Wilderness area 5. Herbarium collection access 6. Electronic noise prohibition in campgrounds - boom boxes and such - broadcasted beyond personal campsite. Emphasize the nature experience!!
o Overflow parking needs picnic areas. Condor educational programs, geological/historical programs re: Pinnacles.
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o Overnight lodge (each dwelling) with individual cabins o Pamphlets in the motels in area, signs on freeway o Perhaps a later shuttle trip, to allow for hikes during summer daylight evening hours o Persist o Picnic tables at the overflow parking would be nice o Plan hikes o Plant shade trees by the picnic tables o Preservation of wildlife and balance recreational use/access for public o Preserve the current beauty o Programs in off peak months o Promote the park to Boy Scout troops in the Bay area; they would come and could do service projects
for the park o Properly test the functionality of the combined BBQ/fire pit before replacing the remaining separate
set-ups. They are a neat idea, but they don't seem to work. o Provide a clean safe park where the public can learn about wildlife and the natural elements o Provide a trail for dog walking o Provide better access for people who want to hike on busy weekends o Provide more info about the Indians o Provide wildflower update (reports) in spring! I come here, in part for the flowers o Publicize days when cows are fed to the condors via social media o Put future reserved dates on campsite posts so those arriving before 3 PM won't have to move next
day o Raise entry fee. More law enforcement rangers. o Ranger talks for large groups could be done by appointment. New septic system. The toilets spew out
sewage when someone else flushes. It splashes up onto your body, so disgusting. o Ranger-led event on weekday. Water at top of High Peaks (an impossible dream, but water is heavy
to carry!) o Renovate east visitor center and campground store, enhance the shuttle system o Road connection east to west, campground shower at each restroom o Rock climbing lessons for teenagers o Same hike - caves to reservoir and back o Scenery, wildflowers, hiking o Seating at shuttle area, visitor center for ranger talks, some full hookups in campground where
electric only now, more hooks in showers, pave in front of dump station, so no lip for hose to go up and over
o Seems fine to me o Serious upgrade of visitor center. More info on geology and condors. More parking needed. Rebrand
as a NP. Run shuttle from east to west side. Overall enhancement of visitor facilities. o Shade structures at picnic tables o Signage for Condor Trail was not marked; confusing because it was on the map o Slow growth. Don't become another Yosemite. Culture is spoiled by crowding. o Small concession stand on western side - for beverages, trail mix, fruit o Some of the campsites are too close together (62-63) o Some parking reserved for small (25' or less) at trailheads. Allow people to make online camping
reservations on same day as stay. o Some sort of lighting for Bear Gulch Caves
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o Some wilderness or other camping options o Special events/festivals such as 4th of July, Halloween, Christmas o Staff the nature center o Stay one night close to the park o Teaching new campers/hikers about "leave no trace" principles, trail and campground etiquette o Tent and primitive camping is awesome! Keep focus on this. o Terrible front office o The park is great o The park is small so keep facilities proportional - don't over-build. Emphasize the importance of
species preservation of human impact (both negative and positive) o To build more trails, limit number of people on High Peaks and Bear Gulch Cave Trails on spring
weekends. Acquire land and construct lodging at low to high price, and make the park available to broader range of people over a greater range of seasons, like elderly hikers in winter, for example.
o To not develop the park beyond the rustic rugged that it is now. To not modernize it with hotels or stores.
o To share with friends and family o Trail map and sign posts do not match o Trail signs should indicate steepness/level of hike (easy, moderate, strenuous) o Trails need to be marked better o Train driver of shuttle to be polite and knowledgeable about the park. He is the first impression for
tourists. o Try to connect Highway 146 E to 146 W, making easier access o Update visitor center, more ranger programs, poison oak warnings o Very clear markings on trail and caves, also level of difficulty o Walk in campsite on west side, keep road narrow, no RV's o Warning signs about the nature of the trail ahead and a few more railings o We needed assistance from park staff about trails. Better information on hiking: mileage, physical
rating, elevation, full description. Avoid commercialism and privatizing. o We would have liked trail markers to include mileage; many did not o We would love to have cell service or Wi-Fi access in park o West entrance campgrounds o When you know it is spring break, schedule more shuttles and warn visitors on website about crowds
and shuttles o Widen access roads and create much larger parking on west end. Ranger had to allow cars past a
point because too many cars and no parking o Widen road in west entrance o Wider one lane road. Festival activities. o You need more parking! There was quite a line when we left - no line as we entered.
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Question 27 Is there anything else your personal group would like to tell us about your visit to Pinnacles NP? (Open-ended)
o A park employee (part of the condor program) set up high-powered binocular to help spot condors - very cool!
o A party member tripped on the trail and sprained her ankle we thought. After assessment we compressed with an Ace bandage and walked her out. (Turned out to be a fibula break). We wondered - if it had been worse, what should we have done? In this popular climbing area, without cell phone service, advice on how to get help especially after hours would be welcome.
o A porta-potty by the reservoir would be nice (last time we saw many tourists going behind a rock too close to the water)
o A road connecting the east to the west sides of the park would be a huge improvement and bring more people back to the park
o A wonderful and a pleasure to visit o A wonderful day - thanks o Absolutely awesome, Plein air perfect. Easy to get around on west side and P.A. convention is
coming to Monterey April 2014, produced by Eric Rhodes publisher of Plein Air Magazine. Please include me too - 750 of us at convention.
o Absolutely love the place, especially the campground o Absolutely loved the park, beautiful, well maintained trails o Amazing place, very well kept trails, a joy to visit o Appreciated having the showers, appreciated having a no generator rule in the campground. o April was awesome for hiking and seeing wildflowers. o Awesome place! Thank you! o Awesome o Beautiful condors. We saw two of them, took lots of pictures. Amazing. o Beautiful park/campground o Beautiful spot! Keep it going! o Beautiful o Best park in San Francisco Bay area o Better road signs to get to Pinnacles o Better signage at top of lower caves; many people get confused about regular trail back down o Better trail signs. Thanks, it's beautiful. o Boy Scouts loud behavior after 10 pm ruined our last night o California's least impressive NP, but still exceeded my expectations. Will go back at some point. o Campground maps on web outdated, poor web design o Campground needs more shade o Campground reservations using the Internet were confusing. Non-electric sites for small RV's and
trailers would be a plus. Please continue to keep generators OUT of the campground. All national parks should ban use of generators. They ruin the camping experience.
o Camping on the west side would be great! o Cave hike was spectacular o Caves area unique experience o Cell service for maps/trail access on portable electronic devices would be beneficial o Condors are spectacular! Trails are wonderful! No generators is a great idea! o Condors and scenery were great
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o Could not find self-guided trail brochure. I appreciate the availability of information, but do not like large groups in natural settings.
o Could use more showers. The trails were great! o Didn't want to leave. This park is wonderful. The rangers were so friendly. Loved our visit o Do not "improve" the park with more facilities, it will ruin it o Don't recommend running the trails...you come upon rattlesnakes too fast, leaving very little time for
either party to react. One lunged at me and fortunately hit a bush instead of my leg. Beautiful animal though.
o Double booking campsites and no refund is weird, not cool. Dude at counter with goatee super cool o Drop in camping rules unclear. Pool hours not displayed at campground pool. Dead wood in trees
above tenting sites in campground is dangerous (so is sitting in full sunlight during the heat of the day).
o "Easy to moderate" was more difficult than we expected in places o Enjoyable o Enjoyed all the kids/school groups programs and songs from a distance o Enjoyed nice family hike to the Bear Gulch Caves o Enjoyed our stay very much o Fantastic place, great pool o First visit to western side. Trails were in excellent condition. My main concern is avoidance of poison
oak along trails - true concern on both sides. Thanks o Fun experience o Glad we stopped, great hiking scenery, caves awesome, Condors spectacular o Gorgeous! Loved every minute of it! More shade by picnic tables. Rangers were helpful but cave trails
were much more treacherous than they said. The shuttle buses at the west entrance set up as a one lane road is nerve-wracking, or a system where drivers would not have visited if shuttle buses were mandatory like at Pt. Reyes. Traffic wasn't a problem however. Which way and when, i.e. drive east on the hour and west on 1/2 hour.
o Great day hiking. Can't believe I hadn't visited previously! o Great drive, great place, great views and trails, will be back soon o Great park o Great park o Great Park! We had an awesome experience and lots of fun. o Great place. Liked emphasis on reducing and re-using. o Great surprise, had a fantastic time o Great time, will bring friends next time o Great visit to the newest NP! This survey, however, is too long. o Great, magical place o Groups of children in educational programs were very noisy o Had a fantastic time. Rangers were very nice, trails were well marked and the best part - still wild.
The trails were not over done - we felt like we were really in nature and not just on some overprotected walk. We loved the ruggedness of the trails. Many parks have 8-foot wide trails - not very natural. This park is natural.
o Had a great time! Will be back! o Had a very good time. Everybody was friendly and helpful. Enjoyed ranger programs. Beautiful. o Had fun, will come back o Have a good day o Have been visiting for 40 + years
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o Have better showers o Hope for more time. Visitor center staff was great on a full weekend. o Hosted by condor volunteer o Hosting a Kosher Jewish school this week. Firewood is overpriced and discourages "burn it where
you buy it" ethics. The Boy Scouts are way too loud and destructive. o I decided to disregard the ranger station's orders not to enter the park, drove to Old Pinnacles
Trailhead and found parking there in a designated spot; enjoyed a wonderful hike to Balcony Caves. It would be helpful for the ranger station to have more accurate information about available parking and possibly create more overflow parking near the trailheads.
o I did not receive information about numbered items on trail o I enjoyed the hikes very much and I was pleasantly surprised to see a condor at the top o I enjoyed the park and the visitor center very much. Thanks! o I had a wonderful time, got great views of condors. Clean, well-kept campgrounds and bathroom.
Great showers, very helpful rangers. I liked seeing various school groups out in nature! Wonderful! I'll be back. Thanks!
o I hurt myself at the end of Old Pinnacles. I ran into an employee, Lucy - she works with plants. She drove me to the East Visitor Center and informed the people inside about me. While I waited for my husband to get the car (west side) staff continued to check on me. Really appreciated it.
o I love Pinnacles, shuttle mix-up aside, and think you're doing a wonderful job. Glad it's a park now, keep up the good work. Go condors and bats!
o I love the place! Especially early springtime. o I love visiting Pinnacles, but I'm worried that National Park status may lead to over crowding o If you want an amusement park build it near town o Impressed by how well-maintained the trails, restrooms and campsites were o It is a great park o It is fabulous every time! I went there as a child and started going back when my 20 year old was 6. o It was 1.5 hours from home, comfortable weather, beautiful, great camping, best hike for little kid
we've ever been on! Love wildflowers. Can't wait to come back next spring! o It was a beautiful visit o It was a fun trip o It was a good experience, will return and take more time to explore. I'm not sure what programs from
question 19 are already available. o It was a great trip o It was a very enjoyable day, including the drive through all the "row crop" fields. We appreciate the
hard work that goes into farming and appreciate the workers' efforts. o It was awesome o It was better before becoming a national park due to increased volume of visitors. We have never had
to walk to our trail from the visitor center before. o It was fabulous o It was fantastic o It was fantastic. Really enjoyed all areas visited. o It was great - a lot of fun, and I'd visit again o It was great. I visited on my birthday and had an awesome time. Thanks o It was pretty great o It was very enjoyable and we will visit again o It was wonderful talking to Sierra; he is great o It was wonderful
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o It would be very helpful to have updated information on the website regarding status of wildflowers - what is and where are they blooming - seems like something a volunteer would like to do
o It's a beautiful park, great weather, great hikes, campground was crowded, but the noise was manageable considering the amount of people
o It's important to maintain the restrooms and have showers for the campers. The walking trails are long, and that's good.
o Just loved it; we'll be back again soon o Keep up the good work o Larger-scale trail maps, so easier to follow, also good signage at trail intersections, e.g. I couldn't find
the trail from the reservoir to Bear Gulch via Moses Springs o Liked it, would like to come back o Limit visitors in peak season, no concession stands o Linda at visitor center was extremely knowledgeable and helpful o Love it, we go every year o Love it; 11 year old says he likes it better than Yosemite o Love this park o Loved it o More parking for the hiking trails o More shower facilities would be greatly appreciated. My first shower was scalding hot (plus no way to
adjust the temp), second shower was tepid, at best. Many thanks for all the work it takes to keep our US parks running.
o My financial income and race are none of your business and have nothing to do with visiting this park o My parents live in LA; the last couple of years I have driven down with my boys and stopped at
Pinnacles on the way. They enjoy it a lot. o Great park overall o Need a water source at Canyon Trail - High Peaks Summit (near the outhouse?) o Need clearer trail maps was difficult to navigate junctions o Nice park o Not enough picnic tables - very crowded. Liked that there were people at top to ask questions about
condors. o Not enough to see and do from west entrance except for hiking and rock climbing; unlikely we will
visit again o Not enough warning about flashlights for caves; no information at overflow parking o NPS should design apps for parks. Trail maps needed. Nature center was closed. Park was very
nice. Hiking was great. o One hour before getting into the park, some groups left rather than waiting. Do not expand parking,
it's not needed all year long. Find a creative solution, do parking rather than creating space for parking lot. Is there a place close to the park where cars could park and people could be shuttled into the park during peak season?
o One of the best small parks in the system, sorry it took so long to visit o Only visited west side this time o Our kids had a memorable experience and a lot of fun hiking in the caves o Out of the way, largely overlooked, but magnificent like other NPS units o Outstanding trails, scenery, birds and staff. No really, the trails are well made, I'm impressed. o Overall very satisfied o Overall, a very nice and well-run park - well worth the time and money o Park appeared very well maintained
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o Pinnacles is great - keep up the great work you do. Hope Pinnacles doesn't get more popular - High Peaks is already too crowded.
o Please put trail maps at trail intersections, please put mile markers on every trail sign and also intermittently on each trail
o Ranger we met in picnic parking lots were very friendly and helpful, the staff at West Pinnacles Visitor Contact Station was not very friendly
o Rangers and even general store staff are great! Wonderful park! Thank you! o Rangers very helpful o Really enjoyed it - great nature, trails, nice campsites, well-organized o Remove poison oak o Restrooms were very clean and well stocked. The visitor employees were very friendly. o Self-guided trail (booklet) was great o Separate group sites from areas with individual sites o Showers need directions! To use! o Shuttle bus driver could have been more willing to answer park questions. What is Old Pinnacles?
How long is xx Trail? Instead he seemed a bit surly. o Soap in bathrooms and camp soap in store! Poison oak in site 76!! o Some dog friendly trails if on leash like at GRCA NP; then we'd return o Speed kills! Drive to east side dangerous for wild animals - two dead bobcats in two days on the road
to east side. Reduce speed to entrance of park. o Staff is doing well, but visitor center should be improved/expanded. Facilities and parking are barely
adequate for current visitors; need to expand. o Thank you o Thank you for preserving this treasure o Thank you very much for your hard work o Thank you o Thank you o Thank you. Go Brownie Girl Scouts! o Thanks for a great experience o The Balconies Cave cave-part is a bit more difficult than you let on. I liked it, but we're in our 60's and
it was more challenging than we expected. o The bus system was inconvenient and did not fit our needs. o The campground registration person was very helpful and friendly; likewise the maintenance staff and
campgrounds - all staff very helpful and pleasant o The camping facilities were excellent. Brochure/map was not very good and could have had more
information as far as hiking degree of difficulty, etc. o The climbing (and the community and culture) was wonderful! Pinnacles NP is amazing! We are
students at Cal Poly. Also, we used a National Parks annual pass. o The condors were great o The current visitor center is more of a shop than an information center. Bring in more educational
materials would be good. o The female bathroom - 2 sinks out of order, need to be fixed o The hiking is amazing! Our trip this time was good - but the park was very crowded. Camping was a
little too cozy - and the trails were somewhat crowded. We liked it better when it was quieter o The infrastructure needs to grow. More bathrooms (like the hand dryers) more shuttles in and out of
park versus parking lots.
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o The park facilities and surrounding area is beautiful and breathtaking. All staff was professional and very friendly and knowledgeable. Great visit.
o The park is so clean, well marked trails, staff so helpful - great experience! Thank you. o The park was magnificent, great hike. We'll be back! o The ranger at the visitor center (east entrance) was too busy with entry fees, store questions,
campers' questions, bathroom location questions, etc., to chat with us. Bear Gulch Nature Center engulfed by group at line on our arrival - too late post hike.
o The ranger at the west pinnacles was unfriendly and unhelpful. Volunteer (SCA) was great. o The ranger lady at the east gate is awesome; she took the time to engage the kids and was super
friendly. She sets the bar for customer service. Great job. Thank you. o The ranger that we spoke with, who was installing a warning/danger sign, was very pleasant o The speed radar was not working. Could not see how fast/check our speed. Happy for increased
speed limit since last visit. o The staff was very friendly o The views from the high peaks area were fantastic o The visit was fantastic. We will be back! o The visitor center is excellent! Thank you - it's a special place! o There are 2 showers for 130+ campsites. We will discourage others from camping here because of
this, and we will not return because of it. o There was poison oak on the trail o This has become an annual trip o This is a gem of a park. One of the best we have visited! Excellent hiking trails. o This is a great place o This is a spectacular, well-maintained park but there are too many visitors for me o This park blew away my expectations, it is a rare gem and should be continually showcased and
protected o This park is a great experience. Keep up the great work on all that the rangers are doing. o Thoroughly enjoyed our 10+ mile hike. We'll be back! o Too many people, too much trash o Trails well built and maintained (excellent). Clean, simple facilities, well designed. o Trails were great. Staff was friendly. o Upgrade the visitor center staff's service quality and professionalism to the National Park standard o Very clean and well maintained. Employees are very friendly and helpful. o Very clean, strong ranger presence. Love it. o Very enjoyable o Very friendly staff, excellent trails. Very nice experience. o Very impressed with condor recovery program o Very impressed. Much more than I expected. I will be back. o Very interesting country, especially the geology o Very much enjoyed our visit - a great park o Very nice park will come again o Very quiet and peaceful place to camp. Loved it! o Very tight fit in restrooms where toilet holders are high on both sides; moving one or both lower would
help (Women's restroom by East Visitor Center) o VIP gave a great lecture on photography o Visit with Denise Louie - excellent
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o Volunteer backcountry ranger program. Pinnacles are the best! o Was nice, thank you o We absolutely love this park o We are all biologists/ecologists, so the recovery of the condor was the highlight. More on this subject
would always be welcome. Great visit. o We can't wait to come back to visit the east entrance o We come ever year in the spring. We once came in August, no one else was there, 107 degrees o We did not know what to expect and had a GREAT day o We enjoyed our visit but wish our dog could have hiked with us o We enjoyed the visit very much. Next time we want to try the pool. o We enjoyed the wildlife an the hiking the most o We found the maps not very helpful as some trails were not well marked o We had a good climb o We had a great campsite, but a lot of them are very small o We had a great time o We had a great time o We had a great time and wish to visit again o We had a great visit o We had a very nice time, and wish we visited years ago. We just wanted to see geography. o We had a wonderful time and loved the beautiful park o We had a wonderful visit! It was a great experience for the children o We had an awesome time! A highlight of our trip! Thanks o We had fun o We love it in the spring! We love how uncrowded it is! o We love nature, so it was very fun. Pinnacles is awesome! o We love Pinnacles - hope it doesn't get too overcrowded by its status change to the NP. o We love Pinnacles and visit every year. Thank you! Raise your fees, state parks cost much more than
Pinnacles. o We love that place. I almost hate that the secret is out. Now I have to share. o We love the off-trail just as much as the trails. Allow backcountry backpacking for extended period 2-3
days. o We loved it, are telling all our friends about it and will definitely be back o We loved it o We loved our visit o We needed to be better prepared for the tunnels/caves - flashlights on head, etc. o We preferred the west entrance: low traffic, fewer people, loved the one-way road! Please don't
expand the west entrance significantly o We really enjoyed the trip o We recognize that climbing is an important sport, however, does climbing affect future of a national
treasure? o We thoroughly enjoyed our time, just sorry that 2 of our group have such difficulty walking o We were completely amazed by the condor population o We were driving to Santa Cruz stopped through on our drive - we are national park annual pass
holders
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o We were in campsite #67; only 1 of 3 sinks in women's restroom had running water. We saw the trail sign # posts (e.g. 1, 2 etc.) but didn't see the brochure. We asked ranger in visitor center on day we rest about them. Brochure should be more obvious as to how to get.
o What a treasure o While having our picnic lunch, seven wild turkeys walked right next to our table. Got a couple of good
pictures. o Wish we could have seen condors. Were they flying above us and we just didn't recognize them?
Would have liked info like: Condors are occasionally seen/frequently seen. o Would have been nice to have bath/shower in RV loop and pave RV loop road (dusty). We had a
great time, thanks! o You should make some trails accessible for wheelchairs and strollers o Your young volunteer, Autumn, was very knowledgeable and helpful
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Appendix 1: The Questionnaire
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embe
r #2
M
embe
r #3
M
embe
r #4
M
embe
r #5
M
embe
r #6
M
embe
r #7
Amer
ican
Indi
an o
r Al
aska
Nat
ive
O
O
O
O
O
O
O
Asia
n O
O
O
O
O
O
O
Bl
ack
or A
frica
n Am
eric
an
O
O
O
O
O
O
O
Nat
ive
Haw
aiia
n or
ot
her P
acifi
c Is
land
er
O
O
O
O
O
O
O
Whi
te
O
O
O
O
O
O
O
26.
If yo
u w
ere
a m
anag
er p
lann
ing
for t
he fu
ture
of P
inna
cles
Nat
iona
l Par
k, w
hat
wou
ld y
ou p
ropo
se?
Plea
se b
e sp
ecifi
c.
27.
Is th
ere
anyt
hing
els
e yo
ur p
erso
nal g
roup
wou
ld li
ke to
tell
us a
bout
you
r vis
it to
Pi
nnac
les
Nat
iona
l Par
k?
Than
k yo
u fo
r you
r hel
p! P
leas
e se
al th
e qu
estio
nnai
re in
the
post
age-
paid
env
elop
e pr
ovid
ed a
nd d
rop
it in
any
U.S
. mai
lbox
.
14
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
b) O
n th
is v
isit,
how
man
y pe
ople
wer
e in
you
r per
sona
l gro
up, i
nclu
ding
yo
urse
lf?
Num
ber o
f peo
ple
in p
erso
nal g
roup
22
. Fo
r you
r per
sona
l gro
up o
n th
is v
isit,
ple
ase
prov
ide
the
follo
win
g. (I
f you
do
not
know
the
answ
er, l
eave
bla
nk).
a) C
urre
nt
age
b) U
.S. Z
IP c
ode
or n
ame
of c
ount
ry
othe
r tha
n U
.S.
c) N
umbe
r of v
isits
to
Pinn
acle
s N
P (in
clud
ing
this
vis
it)
Your
self
Mem
ber #
2
Mem
ber #
3
Mem
ber #
4
Mem
ber #
5
Mem
ber #
6
Mem
ber #
7
23.
a) D
oes
anyo
ne in
you
r per
sona
l gro
up h
ave
a ph
ysic
al c
ondi
tion
that
mad
e it
diffi
cult
to a
cces
s or
par
ticip
ate
in p
ark
activ
ities
, fac
ilitie
s, o
r ser
vice
s?
O
Yes
O
No !
Go
on to
Que
stio
n 24
b) If
YES
, wha
t act
iviti
es, f
acilit
ies,
or s
ervi
ces
did
the
pers
on(s
) hav
e di
fficu
lty
parti
cipa
ting
in o
r acc
essi
ng?
Plea
se b
e sp
ecifi
c.
24
. a)
For
you
onl
y, w
hich
cate
gory
bes
t rep
rese
nts
your
ann
ual h
ouse
hold
inco
me?
Pl
ease
mar
k ( •)
only
one
.
O
Less
than
$24
,999
O
$5
0,00
0-$7
4,99
9 O
$1
50,0
00-$
199,
999
O
$25,
000-
$34,
999
O
$75,
000-
$99,
999
O
$200
,000
or m
ore
O
$35,
000-
$49,
999
O
$100
,000
-$14
9,99
9 O
D
o no
t wis
h to
ans
wer
b)
How
man
y pe
ople
are
in y
our h
ouse
hold
?
N
umbe
r of p
eopl
e
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
3
DIRE
CTIO
NS
At
the
end
of y
our v
isit:
1.
Ple
ase
have
the
sele
cted
indi
vidu
al (a
t lea
st 1
6 ye
ars
old)
com
plet
e th
is
ques
tionn
aire
. 2.
Ans
wer
the
ques
tions
car
eful
ly s
ince
eac
h qu
estio
n is
diff
eren
t. 3.
For
que
stio
ns th
at u
se c
ircle
s (O
), pl
ease
mar
k yo
ur a
nsw
er b
y fil
ling
in
the
circ
le w
ith b
lack
or b
lue
ink.
Ple
ase
do n
ot u
se p
enci
l.
4.
Sea
l it i
n th
e po
stag
e-pa
id e
nvel
ope
prov
ided
. 5.
Dro
p it
in a
U.S
. mai
lbox
.
Pape
rwor
k Re
duct
ion
Act S
tate
men
t:Th
e Pa
perw
ork
Red
uctio
n Ac
t re
quire
s us
to te
ll yo
u w
hy w
e ar
e co
llect
ing
this
info
rmat
ion,
how
we
will
use
it, a
nd w
heth
er o
r not
you
hav
e to
resp
ond.
Thi
s in
form
atio
n w
ill be
us
ed b
y th
e N
atio
nal P
ark
Serv
ice
as a
utho
rized
by
16 U
.S.C
. 1a-
7. W
e w
ill us
e th
is in
form
atio
n to
hel
p us
to u
nder
stan
d ho
w w
ell e
xist
ing
serv
ices
are
mee
ting
the
need
s an
d ex
pect
atio
ns o
f our
vis
itors
. You
r re
spon
se is
vol
unta
ry. Y
our n
ame
and
cont
act i
nfor
mat
ion
have
bee
n re
ques
ted
for f
ollo
w-u
p m
ailin
g pu
rpos
es o
nly.
Whe
n an
alys
is o
f the
qu
estio
nnai
re is
com
plet
ed, y
our c
onta
ct in
form
atio
n w
ill be
des
troye
d an
d w
ill in
no
way
be
conn
ecte
d w
ith th
e re
sults
of t
his
surv
ey. A
Fed
eral
ag
ency
may
not
con
duct
or s
pons
or, a
nd y
ou a
re n
ot re
quire
d to
resp
ond
to, a
col
lect
ion
of in
form
atio
n un
less
it d
ispl
ays
a cu
rrent
ly v
alid
OM
B C
ontro
l Num
ber.
W
e es
timat
e th
at it
will
take
20
min
utes
to c
ompl
ete
this
que
stio
nnai
re.
Yo
u m
ay s
end
com
men
ts c
once
rnin
g th
e bu
rden
est
imat
es o
r any
asp
ect
of th
is in
form
atio
n co
llect
ion
to: L
ena
Le, D
irect
or, V
isito
r Ser
vice
s Pr
ojec
t, Pa
rk S
tudi
es U
nit,
Col
lege
of N
atur
al R
esou
rces
, Uni
vers
ity o
f Ida
ho, 8
75
Perim
eter
Driv
e M
S113
9, M
osco
w, I
daho
838
44-1
139,
208
-885
-258
5 (p
hone
), le
nale
@ui
daho
.edu
(em
ail).
4
Pi
nnac
les
Nat
iona
l Par
k Vi
sito
r Stu
dy
Your
Vis
it To
Pin
nacl
es N
atio
nal P
ark
NO
TE: I
n th
is q
uest
ionn
aire
, you
r per
sona
l gro
up is
def
ined
as
anyo
ne w
ith w
hom
you
are
vi
sitin
g th
e pa
rk, s
uch
as a
spo
use,
fam
ily, f
riend
s, e
tc. T
his
does
not
incl
ude
the
larg
er
grou
p th
at y
ou m
ight
be
trave
ling
with
, suc
h as
a s
choo
l, ch
urch
, sco
ut, o
r tou
r gro
up.
1. a)
Prio
r to
this
vis
it, h
ow d
id y
our p
erso
nal g
roup
obt
ain
info
rmat
ion
abou
t Pi
nnac
les
Nat
iona
l Par
k? P
leas
e m
ark
( •) al
l tha
t app
ly in
col
umn
(a).
O
Did
not
obt
ain
info
rmat
ion
prio
r to
visi
t ! G
o to
par
t (b)
of t
his
ques
tion
b)
If y
ou w
ere
to v
isit
Pinn
acle
s N
atio
nal P
ark
in th
e fu
ture
, how
wou
ld y
our
pers
onal
gro
up p
refe
r to
obta
in in
form
atio
n ab
out t
he p
ark?
Ple
ase
mar
k ( •)
all
that
app
ly in
col
umn
(b).
a) T
his
vis
it b)
Fut
ure
visi
t
Sour
ce o
f inf
orm
atio
n
O
O
Frie
nds/
rela
tives
/wor
d of
mou
th
O
O
Inqu
iry to
par
k vi
a ph
one,
mai
l, or
em
ail
O
O
Loca
l bus
ines
ses
(hot
els,
mot
els,
rest
aura
nts,
etc
.)
O
O
Map
s/br
ochu
res
O
O
New
spap
er/m
agaz
ine
artic
les
O
O
Oth
er u
nits
of t
he N
atio
nal P
ark
Syst
em (N
PS)
O
O
Pinn
acle
s N
atio
nal P
ark
web
site
: ww
w.n
ps.g
ov/p
inn
O
O
Pinn
acle
s Pa
rtner
ship
web
site
: ww
w.p
inna
cles
partn
ersh
ip.o
rg
O
O
Oth
er w
ebsi
tes
— W
hich
one
(s)?
O
O
Prev
ious
vis
its
O
O
Soci
al/p
orta
ble
med
ia (s
uch
as F
aceb
ook,
Tw
itter
, app
s, e
tc.)
O
O
Stat
e w
elco
me
cent
er/v
isito
rs b
urea
u/ch
ambe
r of c
omm
erce
O
O
Tele
visi
on/ra
dio
prog
ram
s/D
VDs
O
O
Trav
el g
uide
s/to
ur b
ooks
(suc
h as
AAA
, etc
.)
O
n/a
Oth
er, t
his
visi
t (Sp
ecify
)
n/a
O
Oth
er, f
utur
e vi
sit (
Spec
ify)
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
13
19.
If yo
ur p
erso
nal g
roup
wer
e to
vis
it Pi
nnac
les
Nat
iona
l Par
k in
the
futu
re, w
hich
ty
pes
of in
terp
retiv
e se
rvic
es o
r pro
gram
s w
ould
you
like
to h
ave
avai
labl
e?
Plea
se m
ark
( •) al
l tha
t app
ly.
O
Not
inte
rest
ed in
add
ition
al s
ervi
ces/
prog
ram
s !
Go
to Q
uest
ion
20
O
Addi
tiona
l con
dor p
rogr
am
O
Cul
tura
l dem
onst
ratio
ns
O
Addi
tiona
l geo
logy
pro
gram
O
G
uide
d w
alk
on w
est s
ide
trails
O
Art/p
hoto
grap
hy p
rogr
am
O
Juni
or R
ange
r pro
gram
s
O
Bird
wal
ks
O
Nig
ht w
alks
/nig
ht s
ky p
rogr
am
O
Cam
ping
as
a fa
mily
act
ivity
O
R
ange
r-gui
ded
cave
hik
es
O
Cam
ping
as
an e
duca
tiona
l act
ivity
O
Sp
ecia
l eve
nts/
fest
ival
s
O
Cla
sses
and
wor
ksho
ps w
ith fi
eld
expe
rts, f
or a
fee
O
Dem
onst
ratio
n of
his
toric
farm
ing
prac
tices
O
Fam
ily a
ctiv
ity (o
ther
than
cam
ping
)
O
Hal
f-day
rang
er-g
uide
d hi
kes
into
Hig
h Pe
aks
area
O
Pres
enta
tions
from
gue
st s
peak
ers
20
. O
n th
is v
isit,
was
you
r per
sona
l gro
up p
art o
f the
follo
win
g ty
pes
of o
rgan
ized
gr
oups
? Pl
ease
mar
k ( •)
one
for e
ach.
a) C
omm
erci
al g
uide
d to
ur g
roup
O
Ye
s O
N
o
b) S
choo
l/edu
catio
nal g
roup
O
Ye
s O
N
o
c) O
ther
(sco
uts,
wor
k, c
hurc
h, e
tc.)
O
Yes
O
No
d) If
you
wer
e w
ith o
ne o
f the
se o
rgan
ized
gro
ups,
how
man
y pe
ople
, inc
ludi
ng
your
self,
wer
e in
this
gro
up?
Num
ber o
f peo
ple
in o
rgan
ized
gro
up
21.
a) O
n th
is v
isit,
whi
ch ty
pe o
f per
sona
l gro
up (n
ot g
uide
d to
ur/s
choo
l/oth
er
orga
nize
d gr
oup)
wer
e yo
u w
ith?
Plea
se m
ark
( •) on
ly o
ne.
O
Al
one
O
Frie
nds
O
Fa
mily
O
Fa
mily
and
frie
nds
O
O
ther
(Ple
ase
spec
ify)
12
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
18
. Fo
r you
r per
sona
l gro
up, p
leas
e es
timat
e al
l exp
endi
ture
s fo
r the
item
s lis
ted
belo
w fo
r thi
s vi
sit t
o Pi
nnac
les
Nat
iona
l Par
k an
d th
e su
rroun
ding
are
a (w
ithin
50
mile
s of
the
park
). Pl
ease
writ
e "0
" if
no m
oney
was
spe
nt in
a p
artic
ular
ca
tego
ry.
a)
Ple
ase
list y
our p
erso
nal g
roup
's to
tal e
xpen
ditu
res
insi
de P
inna
cles
Nat
iona
l Pa
rk.
b)
Ple
ase
list y
our p
erso
nal g
roup
's to
tal e
xpen
ditu
res
in th
e su
rrou
ndin
g ar
ea
outs
ide
the
park
(with
in 5
0 m
iles
of th
e pa
rk).
N
OTE
: Sur
roun
ding
are
a re
side
nts
shou
ld o
nly
incl
ude
expe
nditu
res
that
w
ere
just
for t
his
trip
to P
inna
cles
Nat
iona
l Par
k.
EX
PEND
ITUR
ES
a)
Insi
de p
ark
b) O
utsi
de p
ark
Spe
nt n
o m
oney
( •)
O
! G
o to
(b)
O
! G
o to
(c)
Lo
dge,
hot
el, m
otel
, cab
in, B
&B, e
tc.
n/
a
$
C
ampi
ng fe
es a
nd c
harg
es
$
$
G
uide
fees
and
cha
rges
n
/a
$
R
esta
uran
ts a
nd b
ars
n/a
$
G
roce
ries
and
take
out f
ood
$
$
G
as a
nd o
il (a
uto,
RV,
etc
.)
n/a
$
O
ther
tran
spor
tatio
n ex
pens
es
n/a
$
(re
ntal
car
s, ta
xis,
aut
o re
pairs
, but
NO
T ai
rfare
)
Ad
mis
sion
, rec
reat
ion,
ent
erta
inm
ent f
ees
$
$
Al
l oth
er e
xpen
ditu
res
(sou
veni
rs, b
ooks
, $
$
post
card
s, s
porti
ng g
oods
, clo
thin
g, d
onat
ions
, etc
.)
c) H
ow m
any
peop
le d
o th
e ab
ove
expe
nses
cov
er?
Plea
se w
rite
“0” i
f no
child
ren
wer
e co
vere
d by
the
expe
nditu
res.
A
dults
(18
year
s or
ove
r)
C
hild
ren
(und
er 1
8 ye
ars)
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
5 2.
a)
Was
eve
ry m
embe
r in
your
per
sona
l gro
up a
resi
dent
(yea
r-rou
nd o
r par
t-tim
e)
of th
e Pi
nnac
les
Nat
iona
l Par
k ar
ea (w
ithin
50
mile
s of
the
park
)?
O
N
o O
Ye
s !
Go
to Q
uest
ion
3
b) F
or th
e no
nres
iden
t mem
bers
in y
our p
erso
nal g
roup
, was
vis
iting
Pin
nacl
es
Nat
iona
l Par
k th
e pr
imar
y re
ason
for b
eing
in th
e ar
ea (w
ithin
50
mile
s of
the
park
) on
this
trip
? Pl
ease
mar
k ( •)
one.
O
N
o O
Ye
s !
Go
to Q
uest
ion
3
c) F
or th
e no
nres
iden
t mem
bers
in y
our p
erso
nal g
roup
, wha
t was
the
met
hod
of
trans
porta
tion
used
to tr
avel
mos
t of t
he d
ista
nce
from
thei
r hom
e to
the
area
(w
ithin
50
mile
s of
the
park
)? P
leas
e m
ark
( •) on
ly o
ne.
O
Car
O
Mot
orcy
cle
O
SUV/
truck
/van
O
Mot
orho
me
O
Ai
rpla
ne
O
Oth
er (P
leas
e sp
ecify
) ___
____
____
____
____
____
____
____
___
3.
a)
For
you
onl
y, if
you
had
bee
n un
able
to v
isit
Pinn
acle
s N
atio
nal P
ark
on th
is tr
ip,
wou
ld y
ou h
ave
visi
ted
at a
noth
er ti
me?
O
No,
unl
ikel
y
O
Yes,
like
ly !
Go
to Q
uest
ion
4
b) If
NO
, wha
t wou
ld y
ou h
ave
done
with
the
time
you
spen
t on
this
trip
? Pl
ease
m
ark
( •) on
e.
O
Gon
e so
mew
here
els
e !
Dis
tanc
e fro
m h
ome
m
iles
- OR
-
Loca
tion
O
Va
catio
ned
at h
ome
(Pla
ce, c
ity, &
sta
te)
O
Gon
e to
wor
k at
my
regu
lar j
ob
O
Not
sur
e/no
ne o
f the
se
4. a
) On
this
trip
, did
you
r per
sona
l gro
up s
tay
over
nigh
t aw
ay fr
om h
ome
insi
de
Pinn
acle
s N
atio
nal P
ark
or in
the
area
(with
in 5
0 m
iles
of th
e pa
rk)?
O
Ye
s O
N
o !
Go
to Q
uest
ion
5
b) If
YES
, ple
ase
list t
he n
umbe
r of n
ight
s yo
ur p
erso
nal g
roup
sta
yed
in
Pinn
acle
s N
atio
nal P
ark
and
in th
e lo
cal a
rea
(with
in 5
0 m
iles
of th
e pa
rk).
Num
ber o
f nig
hts
insi
de P
inna
cles
Nat
iona
l Par
k
Num
ber o
f nig
hts
in th
e ar
ea (w
ithin
50
mile
s of
the
park
)
6
Pi
nnac
les
Nat
iona
l Par
k Vi
sito
r Stu
dy
c
& d)
In w
hich
type
(s) o
f acc
omm
odat
ions
did
you
r per
sona
l gro
up s
pend
the
nigh
t(s) i
nsid
e th
e pa
rk a
nd in
the
area
(with
in 5
0 m
iles
of th
e pa
rk)?
Ple
ase
mar
k ( •)
all t
hat a
pply
.
c) In
side
d) O
utsi
de
Acco
mm
odat
ion
pa
rk
park
Lodg
e, m
otel
, ren
ted
cond
o/ho
me,
cab
in, B
&B
n/a
O
Pers
onal
sea
sona
l res
iden
ce
n/a
O
Res
iden
ce o
f frie
nds
or re
lativ
es
O
O
RV/
traile
r cam
ping
O
O
Tent
cam
ping
in a
dev
elop
ed c
ampg
roun
d O
O
Oth
er (P
leas
e sp
ecify
bel
ow)
O
O
c) In
side
par
k
d)
Out
side
par
k
5.
O
n th
is tr
ip, w
here
did
you
r per
sona
l gro
up s
tay
on th
e ni
ght b
efor
e an
d th
e ni
ght
afte
r vis
iting
Pin
nacl
es N
atio
nal P
ark?
If y
ou s
taye
d at
hom
e, p
leas
e w
rite
the
nam
e of
the
tow
n/ci
ty a
nd s
tate
whe
re y
ou li
ve.
a)
BEF
OR
E vi
sit:
Tow
n/ci
ty
S
tate
b) A
FTER
vis
it:
Tow
n/ci
ty
Sta
te
6.
Fo
r thi
s vi
sit t
o Pi
nnac
les
Nat
iona
l Par
k, p
leas
e pr
ovid
e th
e fo
llow
ing
info
rmat
ion
for y
our p
erso
nal g
roup
.
a) F
irst a
rriva
l tim
e
a
.m.
OR
p.m
. b)
Las
t dep
artu
re ti
me
a.m
. O
R
p
.m.
c) D
ay o
f the
wee
k th
at y
ou fi
rst a
rrive
d. P
leas
e m
ark
( •) on
e be
low
. M
onda
y Tu
esda
y W
edne
sday
Th
ursd
ay
Frid
ay
Satu
rday
Su
nday
O
O
O
O
O
O
O
7.
On
this
vis
it, h
ow lo
ng d
id y
our p
erso
nal g
roup
spe
nd v
isiti
ng P
inna
cles
N
atio
nal P
ark?
Ple
ase
list p
artia
l hou
rs o
r day
s as
¼, ½
, or ¾
.
Num
ber o
f hou
rs, i
f les
s th
an 2
4 ho
urs
Num
ber o
f day
s, if
24
hour
s or
mor
e
OR
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
11
16.
a) P
leas
e m
ark
( •) al
l the
vis
itor s
ervi
ces
and
faci
litie
s th
at y
our p
erso
nal g
roup
us
ed a
t Pin
nacl
es N
atio
nal P
ark
durin
g th
is v
isit.
b) F
or o
nly
thos
e se
rvic
es a
nd fa
cilit
ies
that
you
r per
sona
l gro
up u
sed,
ple
ase
rate
th
eir i
mpo
rtanc
e, fr
om 1
-5.
c)
For
onl
y th
ose
serv
ices
and
faci
litie
s th
at y
our p
erso
nal g
roup
use
d, p
leas
e ra
te
thei
r qua
lity,
from
1-5
. a) V
isito
r ser
vice
s/fa
cilit
ies
used
M
ark
( •)
b) If
use
d,
how
impo
rtan
t?
1=N
ot a
t all
impo
rtant
2=
Slig
htly
impo
rtant
3=
Mod
erat
ely
impo
rtant
4=
Very
impo
rtant
5=
Extre
mel
y im
porta
nt
c) If
use
d,
wha
t qua
lity?
1=
Very
poo
r 2=
Poor
3=
Aver
age
4=G
ood
5=Ve
ry g
ood
O
Ac
cess
for p
eopl
e w
ith d
isab
ilitie
s
O
As
sist
ance
from
con
cess
ion
pers
onne
l
(c
ampg
roun
d/ge
nera
l sto
re)
O
Ba
ckco
untry
trai
ls
O
C
ampg
roun
d
O
C
ampg
roun
d re
stro
oms
O
O
ther
rest
room
s
O
D
irect
iona
l sig
ns (r
oad
sign
s) in
par
k
O
D
ump
stat
ion
O
G
ener
al s
tore
O
C
ampg
roun
d st
ore
O
Pa
rk ro
ad
O
Pi
cnic
are
as
17.
Ove
rall,
how
wou
ld y
ou ra
te th
e qu
ality
of t
he fa
cilit
ies,
ser
vice
s, a
nd re
crea
tiona
l op
portu
nitie
s pr
ovid
ed to
you
r per
sona
l gro
up a
t Pin
nacl
es N
atio
nal P
ark
durin
g th
is v
isit?
Ple
ase
mar
k ( •)
one.
Very
poo
r Po
or
Aver
age
Goo
d
Very
goo
d
O
O
O
O
O
10
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
c) W
hat p
reve
nted
you
r per
sona
l gro
up fr
om b
eing
abl
e to
see
or d
o w
hat y
ou
wan
ted?
14.
a) O
n th
is v
isit,
how
man
y ve
hicl
es d
id y
our p
erso
nal g
roup
use
to a
rrive
at t
he
park
? If
you
did
not a
rrive
by
vehi
cle
plea
se w
rite
“0.”
N
umbe
r of v
ehic
les
b)
On
this
vis
it, h
ow m
any
times
did
you
r per
sona
l gro
up e
nter
the
park
?
N
umbe
r of t
imes
ent
ered
15
. a)
Ple
ase
mar
k ( •)
all t
he in
form
atio
n se
rvic
es a
nd fa
cilit
ies
that
you
r per
sona
l gr
oup
used
at P
inna
cles
Nat
iona
l Par
k du
ring
this
vis
it.
b)
For
onl
y th
ose
serv
ices
and
faci
litie
s th
at y
our p
erso
nal g
roup
use
d, p
leas
e ra
te
thei
r im
porta
nce,
from
1-5
.
c) F
or o
nly
thos
e se
rvic
es a
nd fa
cilit
ies
that
you
r per
sona
l gro
up u
sed,
ple
ase
rate
th
eir q
ualit
y, fr
om 1
-5.
a) In
form
atio
n se
rvic
es/fa
cilit
ies
used
M
ark
( •)
b) If
use
d,
how
impo
rtan
t?
1=N
ot a
t all
impo
rtant
2=
Slig
htly
impo
rtant
3=
Mod
erat
ely
impo
rtant
4=
Very
impo
rtant
5=
Extre
mel
y im
porta
nt
c) If
use
d,
wha
t qua
lity?
1=
Very
poo
r 2=
Poor
3=
Aver
age
4=G
ood
5=Ve
ry g
ood
O
As
sist
ance
from
par
k st
aff
O
Be
ar G
ulch
Nat
ure
Cen
ter
O
Bo
okst
ore
sale
s ite
ms
(sel
ectio
n, p
rice)
O
Bu
lletin
boa
rds
O
Ju
nior
Ran
ger p
rogr
am
O
Pa
rk b
roch
ure/
map
O
Pa
rk w
ebsi
te: w
ww
.nps
.gov
/pin
n
us
ed b
efor
e or
dur
ing
visi
t
O
Pi
nnac
les
Visi
tor C
ente
r (ov
eral
l)
O
R
ange
r-led
pro
gram
s
O
Se
lf-gu
ided
trai
l sig
ns/b
roch
ure
O
Vi
deos
/film
s
O
W
est P
inna
cles
Vis
itor C
onta
ct S
tatio
n
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
7 8.
a)
Cur
rent
ly P
inna
cles
Nat
iona
l Par
k of
fers
a s
huttl
e se
rvic
e on
bus
y w
eeke
nds
durin
g sp
ring
and
early
sum
mer
. On
this
vis
it, d
id y
our p
erso
nal g
roup
use
the
shut
tle s
ervi
ce b
etw
een
the
cam
pgro
und
and
the
Bear
Gul
ch a
rea?
O
Yes
O
No !
Go
to Q
uest
ion
9
b)
How
man
y tim
es d
id y
our p
erso
nal g
roup
boa
rd th
e sh
uttle
bus
?
Num
ber o
f tim
es
c)
How
sat
isfie
d w
as y
our p
erso
nal g
roup
with
the
shut
tle s
ervi
ce?
Plea
se m
ark
(●) o
ne.
N
ot a
t all
satis
fied
Slig
htly
sa
tisfie
d So
mew
hat
satis
fied
Very
s
atis
fied
Com
plet
ely
satis
fied
O
O
O
O
O
d)
Ple
ase
prov
ide
any
com
men
ts y
ou m
ay h
ave
abou
t the
shu
ttle
serv
ice.
9.
a) O
n th
is v
isit,
did
any
one
in y
our p
erso
nal g
roup
par
ticip
ate
in c
limbi
ng
activ
ities
?
O
Yes
O
No !
Go
to Q
uest
ion
10
b)
If Y
ES, w
here
did
the
pers
on(s
) clim
b? P
leas
e m
ark
( •) al
l tha
t app
ly.
O
Be
ar G
ulch
O
M
ache
te R
idge
O
C
itade
l O
M
arm
ot a
nd Y
aks
area
O
C
ondo
r Gul
ch
O
Res
ervo
ir
O
Ju
nipe
r Can
yon
O
The
Balc
onie
s
O
H
igh
Peak
s (in
clud
ing
the
Anvi
l are
a)
10.
a) O
n th
is v
isit
to P
inna
cles
Nat
iona
l Par
k, d
id y
our p
erso
nal g
roup
go
hiki
ng?
O
Ye
s O
N
o !
Go
to Q
uest
ion
11
b)
If Y
ES, w
hich
trai
lhea
d di
d yo
ur p
erso
nal g
roup
sta
rt fro
m?
8
Pi
nnac
les
Nat
iona
l Par
k Vi
sito
r Stu
dy
c)
On
this
vis
it, w
hich
trai
ls d
id y
our p
erso
nal g
roup
hik
e? P
leas
e lis
t the
trai
ls y
ou
hike
d, u
sing
the
map
bel
ow to
hel
p yo
u.
11.
On
the
map
bel
ow, p
leas
e m
ark
( •) al
l the
pla
ces
that
you
r per
sona
l gro
up v
isite
d on
this
vis
it to
Pin
nacl
es N
atio
nal P
ark.
Pinn
acle
s N
atio
nal P
ark
Visi
tor S
tudy
9 12
. a)
On
this
vis
it, in
whi
ch a
ctiv
ities
did
you
r per
sona
l gro
up p
artic
ipat
e w
ithin
Pi
nnac
les
Nat
iona
l Par
k? P
leas
e m
ark
( •) al
l tha
t app
ly in
col
umn
(a).
b) I
f you
wer
e to
vis
it th
e pa
rk in
the
futu
re, i
n w
hich
act
iviti
es w
ould
you
r per
sona
l gr
oup
pref
er to
par
ticip
ate
with
in th
e pa
rk?
Plea
se m
ark
( •) al
l tha
t app
ly in
co
lum
n (b
). a
) Thi
s
vi
sit
b) F
utur
e
visi
t
Activ
ity
O
O
Atte
ndin
g ra
nger
-led
talk
s/pr
ogra
ms
O
O
Cam
ping
O
O
Hik
ing/
wal
king
O
O
Lear
ning
abo
ut th
e hi
stor
y an
d cu
lture
of t
he a
rea
O
O
Picn
icki
ng
O
O
Roc
k cl
imbi
ng
O
O
Stud
ying
nat
ural
his
tory
(geo
logy
, pla
nts,
ani
mal
s, e
tc.)
O
O
View
ing
Cal
iforn
ia c
ondo
rs
O
O
View
ing
scen
ery/
sigh
tsee
ing/
scen
ic d
rive
O
O
View
ing
wild
flow
ers
O
O
View
ing
wild
life
(oth
er th
an C
alifo
rnia
con
dors
)
O
O
Visi
ting
talu
s ca
ves
O
O
Visi
ting
visi
tor c
ente
r
O
n/a
Oth
er –
this
vis
it (S
peci
fy)
____
____
____
____
____
____
____
____
____
____
____
____
n/a
O
Oth
er –
futu
re v
isit
(Spe
cify
) __
____
____
____
____
____
____
____
____
____
____
____
__
c)
Whi
ch o
ne o
f the
abo
ve a
ctiv
ities
was
the
prim
ary
reas
on y
our p
erso
nal g
roup
vi
site
d Pi
nnac
les
Nat
iona
l Par
k on
this
vis
it? P
leas
e lis
t one
resp
onse
.
13
. a)
On
this
vis
it to
Pin
nacl
es N
atio
nal P
ark,
was
ther
e an
ythi
ng s
peci
fic th
at y
our
pers
onal
gro
up w
ante
d to
see
or d
o, b
ut w
ere
not a
ble
to?
O
Yes
O
No !
Go
to Q
uest
ion
14
b)
If Y
ES, w
hat w
ere
you
unab
le to
see
or d
o?
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D
epar
tam
ento
del
Inte
rior d
e lo
s Es
tado
s U
nido
s
Serv
icio
s de
Par
ques
Nac
iona
les
Pro
gram
a de
Cie
ncia
s So
cial
es
Proy
ecto
de
serv
icio
a lo
s vi
sita
ntes
Parq
ue N
acio
nal
Pinn
acle
s Es
tudi
o de
Vis
itant
es
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
2
OM
B av
al 1
024-
0224
Fech
a de
exp
iraci
ón: 8
-31-
2013
En
resp
uest
a re
ferir
se a
:
Depa
rtam
ento
del
Inte
rior d
e lo
s Es
tado
s Un
idos
SER
VIC
IO D
E PA
RQ
UES
NAC
ION
ALES
Pa
rque
Nac
iona
l Pin
nacl
es
5000
Hig
hway
146
Pa
icin
es, C
A 95
043
Abril
201
3 Es
timad
o vi
sita
nte:
G
raci
as p
or p
artic
ipar
en
este
est
udio
. Nue
stra
met
a es
apr
ende
r ac
erca
de
las
expe
ctat
ivas
, opi
nion
es e
inte
rese
s de
los
visi
tant
es d
el
Parq
ue N
acio
nal P
inna
cles
. Est
a in
form
ació
n no
s ay
udar
á a
com
pren
der e
n qu
é gr
ado
los
actu
ales
ser
vici
os a
tiend
en la
s ne
cesi
dade
s y
expe
ctat
ivas
de
los
visi
tant
es.
Este
cue
stio
nario
es
entre
gado
a u
n nú
mer
o se
lect
o de
vis
itant
es
por l
o qu
e su
par
ticip
ació
n es
muy
impo
rtant
e. P
or fa
vor,
com
plet
e el
cu
estio
nario
cua
ndo
haya
fina
lizad
o su
vis
ta. E
l tie
mpo
est
imad
o pa
ra c
ompl
etar
el c
uest
iona
rio n
o es
may
or a
20
min
utos
. U
na v
ez re
llena
do e
l cue
stio
nario
, col
óque
lo e
n el
sob
re p
repa
gado
y
depo
síte
lo e
n cu
alqu
ier b
uzón
de
corre
o de
los
Esta
dos
Uni
dos.
Si
tien
e al
guna
pre
gunt
a, p
or fa
vor c
onta
cte
a Le
na L
e, D
irect
or V
isito
r Se
rvic
es P
roje
ct, P
ark
Stud
ies
Uni
t, C
olle
ge o
f Nat
ural
Res
ourc
es,
Uni
vers
ity o
f Ida
ho, 8
75 P
erim
eter
Driv
e M
S 11
39, M
osco
w, I
daho
83
844-
1139
, 208
-885
-258
5 (p
hone
), le
nale
@ui
daho
.edu
(em
ail).
Ap
reci
amos
su
ayud
a.
Sinc
eram
ente
,
Ka
ren
Bepp
ler-D
orn
Supe
rinte
nden
t
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
15
b)
En
esta
vis
ita, ¿
cuán
tas
pers
onas
est
aban
en
su g
rupo
per
sona
l, in
cluy
éndo
se
uste
d?
Núm
ero
de p
erso
nas
en s
u gr
upo
pers
onal
22
. Pa
ra s
u gr
upo
pers
onal
en
esta
vis
ita, p
or fa
vor p
rove
a lo
sig
uien
te (s
i no
sabe
la
resp
uest
a, d
éjel
o en
bla
nco)
.
a) E
dad
b) C
ódig
o po
stal
en
USA
o
nom
bre
del p
aís
de n
o se
r U
.S.A
c) N
úmer
o de
vis
itas
al P
N
Pinn
acle
s (in
cluy
endo
est
a vi
sita
)
Ust
ed
Mie
mbr
o #2
Mie
mbr
o #3
Mie
mbr
o #4
Mie
mbr
o #5
Mie
mbr
o #6
Mie
mbr
o #7
23.
a) A
lgui
en e
n su
gru
po p
erso
nal t
iene
alg
una
cond
ició
n fís
ica
que
dific
ultó
el
acce
so o
par
ticip
ació
n en
act
ivid
ades
del
par
que,
inst
alac
ione
s o
serv
icio
s?
O
Sí
O
No !
Ir a
pre
gunt
a 24
b) E
n ca
so a
firm
ativ
o, ¿
en q
ué a
ctiv
idad
es, i
nsta
laci
ones
o s
ervi
cios
tuvo
pr
oble
mas
est
a pe
rson
a pa
ra p
artic
ipar
o a
cces
ar?
Por f
avor
sea
esp
ecífi
co.
24
. a)
Par
a us
ted
únic
amen
te, ¿
qué
cate
goría
mej
or re
pres
enta
su
ingr
eso
fam
iliar
anua
l? P
or fa
vor m
arqu
e ( •)
solo
una
.
O
Men
os d
e $2
4,99
9 O
$5
0,00
0-$7
4,99
9 O
$1
50,0
00-$
199,
999
O
$25,
000-
$34,
999
O
$75,
000-
$99,
999
O
$200
,000
o m
ás
O
$35,
000-
$49,
999
O
$100
,000
-$14
9,99
9 O
N
o qu
iero
resp
onde
r
b)
¿C
uánt
as p
erso
nas
form
an p
arte
de
su g
rupo
fam
iliar?
__
____
___
Núm
ero
de p
erso
nas
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
14
19.
Si s
u gr
upo
pers
onal
fuer
a a
visi
tar e
l Par
que
Nac
iona
l Pin
nacl
es e
n el
futu
ro,
¿qué
tipo
s de
ser
vici
os in
terp
reta
tivos
o p
rogr
amas
le g
usta
ría te
ner a
di
spos
ició
n? P
or fa
vor m
arqu
e ( •)
todo
s lo
s qu
e ap
lican
.
O
Sin
inte
rés
en s
ervi
cios
o p
rogr
amas
adi
cion
ales
! Ir
a la
pre
gunt
a 20
O
Prog
ram
a ad
icio
nal d
e có
ndor
O
D
emos
traci
ones
cul
tura
les
O
Prog
ram
a ad
icio
nal d
e ge
olog
ía
O
Cam
inat
a gu
iada
en
los
s
ende
ros
del s
ecto
r oes
te
O
Arte
/foto
graf
ía
O
Prog
ram
as d
e Ju
nior
Ran
ger
O
Cam
inat
as d
e av
es
O
Activ
idad
fam
iliar (
dife
rent
e a
aca
mpa
r)
O
Acam
par c
omo
activ
idad
fam
iliar
O
Excu
rsio
nes
en c
ueva
s gu
iada
s
por
gua
rdap
arqu
es
O
Acam
par c
omo
activ
idad
edu
caci
onal
O
Ev
ento
s es
peci
ales
/fest
ival
es
O
Cla
ses
y ta
llere
s co
n ex
perto
s en
el c
ampo
, cos
to a
dici
onal
O
Dem
ostra
ción
de
prác
ticas
agr
ícol
as h
istó
ricas
O
Cam
inat
as p
or n
oche
/pro
gram
a ci
elo
de n
oche
O
Cam
inat
a de
med
io d
ía g
uiad
a po
r gua
rdap
arqu
es e
n el
áre
a de
Hig
h Pe
aks
O
Pres
enta
cion
es d
e pr
ofes
iona
les
invi
tado
s
20.
En e
ste
visi
ta, ¿
fue
su g
rupo
per
sona
l par
te d
e lo
s si
guie
ntes
tipo
s de
gru
pos
orga
niza
dos?
Por
favo
r mar
que
( •) un
o en
cad
a op
ción
.
a) T
our c
omer
cial
gui
ado
para
gru
pos
O
Sí
O
No
b) G
rupo
esc
olar
/edu
caci
onal
O
Sí
O
N
o
c) O
tro (s
cout
s, tr
abaj
o, ig
lesi
a, e
tc.)
O
Sí
O
N
o
d) S
i fue
par
te d
e al
guno
de
esto
s gr
upos
org
aniz
ados
, ¿cu
ánta
s pe
rson
as,
incl
uyen
do u
sted
, for
mar
on p
arte
del
gru
po?
Núm
ero
de p
erso
nas
en e
l gru
po o
rgan
izad
o
21.
a) E
n es
ta v
isita
, ¿en
qué
tipo
de
grup
o pe
rson
al (t
our n
o gu
iado
/esc
uela
/otro
gr
upo
orga
niza
do) e
stuv
o us
ted?
Por
favo
r mar
que
( •) so
lo u
no.
O
So
lo
O
Amig
os
O
Fa
milia
O
Fa
milia
y a
mig
os
O
O
tro (P
or fa
vor e
spec
ifiqu
e)
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
3
Inst
rucc
ione
s
Al fi
nal d
e su
vis
ita:
1. P
or fa
vor v
erifi
que
que
la p
erso
na s
elec
cion
ada
(al m
enos
16
años
de
edad
) ha
com
plet
ado
el c
uest
iona
rio.
2. R
espo
nda
cuid
ados
amen
te, y
a qu
e ca
da p
regu
nta
es m
uy im
porta
nte.
3.
Par
a la
s pr
egun
tas
que
utiliz
an e
l sím
bolo
(O),
por f
avor
mar
que
su
resp
uest
a re
llena
ndo
el c
írcul
o co
n tin
ta a
zul o
neg
ra. P
or fa
vor n
o ut
ilice
lápi
z.
A
sí:
A
sí n
o:
4.
Col
oque
el c
uest
iona
rio e
n el
sob
re p
repa
gado
y s
élle
lo.
5. D
epos
ítelo
en
cual
quie
r buz
ón d
e co
rreo
de lo
s Es
tado
s U
nido
s.
Ac
ta d
ecla
rato
ria d
e re
ducc
ión
de d
ocum
ento
s: S
egún
lo e
stip
ulad
o en
el
acta
dec
lara
toria
de
redu
cció
n de
doc
umen
tos
es n
uest
ra o
blig
ació
n in
dica
rle
por q
ué e
stam
os re
cole
ctan
do e
sta
info
rmac
ión,
cóm
o se
rá u
tiliz
ada,
y s
i deb
e o
no re
spon
der.
Esta
info
rmac
ión
será
util
izad
a po
r el S
ervi
cio
de P
arqu
es
Nac
iona
les,
su
reco
lecc
ión
está
aut
oriz
ada
por e
l 16
U.S
.C. 1
a-7.
Est
a in
form
ació
n no
s ay
udar
á a
com
pren
der e
n qu
é gr
ado
los
actu
ales
ser
vici
os
atie
nden
las
nece
sida
des
y ex
pect
ativ
as d
e lo
s vi
sita
ntes
. Su
resp
uest
a es
vo
lunt
aria
. Su
nom
bre
e in
form
ació
n se
han
sol
icita
do p
ara
dar s
egui
mie
nto
al
enví
o po
stal
úni
cam
ente
. Cua
ndo
el a
nális
is d
el c
uest
iona
rio s
ea c
ompl
etad
o to
dos
los
arch
ivos
con
nom
bres
y d
irecc
ione
s se
rán
dest
ruid
os y
no
se
rela
cion
arán
de
ning
una
man
era
con
los
resu
ltado
s de
la e
ncue
sta.
Una
ag
enci
a fe
dera
l no
pued
e co
nduc
ir o
patro
cina
r, y
no e
s ob
ligat
orio
resp
onde
r, un
a re
cole
cció
n de
info
rmac
ión
que
no c
uent
e co
n un
núm
ero
válid
o y
actu
aliz
ado
de la
Ofic
ina
de M
anej
o y
Con
trol d
e Pr
esup
uest
o. E
stim
amos
que
le
tom
ará
apro
xim
adam
ente
20
min
utos
com
plet
ar la
enc
uest
a. P
uede
env
iar
sus
com
enta
rios
sobr
e cu
alqu
ier p
reoc
upac
ión
u ot
ro a
spec
to d
e es
te p
roye
cto
a: L
ena
Le, D
irect
or V
isito
r Ser
vice
s Pr
ojec
t, Pa
rk S
tudi
es U
nit,
Col
lege
of
Nat
ural
Res
ourc
es, U
nive
rsity
of I
daho
, 875
Per
imet
er D
rive
MS
1139
, M
osco
w, I
daho
838
44-1
139,
208
-885
-258
5 (p
hone
), le
nale
@ui
daho
.edu
(em
ail).
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
4
Su v
isita
al P
arqu
e Na
cion
al P
inna
cles
Not
a: E
n es
te c
uest
iona
rio, s
u gr
upo
pers
onal
se
defin
e co
mo
cual
quie
r per
sona
con
la q
ue
esté
vis
itand
o el
par
que
com
o su
cón
yuge
, fam
ilia, a
mig
os, e
tc. L
o an
terio
r no
incl
uye
gran
des
grup
os c
omo
escu
elas
, igl
esia
s, s
cout
s o
grup
o de
turis
tas.
1.
a) A
nter
ior a
la v
isita
, ¿có
mo
obtu
vo s
u gr
upo
pers
onal
info
rmac
ión
acer
ca d
el
Parq
ue N
acio
nal P
inna
cles
? Po
r fav
or m
arqu
e ( •)
todo
s lo
s pu
ntos
que
ap
lique
n en
la c
olum
na (a
).
O
No
obtu
vo in
form
ació
n an
tes
de la
vis
ita !
Ir a
l apa
rtado
(b) d
e es
ta
pre
gunt
a
b) S
i vis
itara
nue
vam
ente
el P
arqu
e N
acio
nal P
inna
cles
, ¿có
mo
le g
usta
ría a
su
grup
o pe
rson
al o
bten
er in
form
ació
n ac
erca
del
par
que?
Por
favo
r mar
que
( •) to
dos
los
punt
os q
ue a
pliq
uen
en la
col
umna
(b).
a) P
rese
nte
Visi
ta
b) P
róxi
ma
visi
ta
Fuen
te d
e in
form
ació
n
O
O
Amig
os/fa
milia
res/
terc
eras
per
sona
s
O
O
Con
sulta
al p
arqu
e ví
a te
lefó
nica
, cor
reo
post
al o
ele
ctró
nico
O
O
Neg
ocio
s lo
cale
s (h
otel
es, m
otel
es, r
esta
uran
tes,
etc
.)
O
O
Map
as/fo
lleto
s
O
O
Perió
dico
/artí
culo
s de
revi
sta
O
O
Otra
s un
idad
es d
el S
iste
ma
de P
arqu
es N
acio
nale
s (N
PS)
O
O
Porta
l del
Par
que
Nac
iona
l Pin
nacl
es: w
ww
.nps
.gov
/pin
n
O
O
Porta
l de
la A
soci
ació
n Pi
nnac
les:
ww
w.p
inna
cles
partn
ersh
ip.o
rg
O
O
Otro
s si
tios
web
— C
uál(e
s)?
O
O
Visi
tas
ante
riore
s
O
O
Red
es s
ocia
les/
móv
iles
(Fac
eboo
k, T
witt
er, a
plic
acio
nes,
etc
.)
O
O
Cen
tro d
e bi
enve
nida
del
Est
ado/
Ofic
ina
de v
isita
ntes
/cám
ara
de c
omer
cio
O
O
Tele
visi
ón/p
rogr
amas
de
radi
o/D
VDs
O
O
Guí
as d
e vi
ajer
o/tu
rístic
as (A
AA, e
tc.)
O
n/a
Otra
, en
esta
vis
ita (E
spec
ifiqu
e)
n/a
O
Otra
, vis
ita fu
tura
(Esp
ecifi
que)
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
13
18.
Para
su
grup
o pe
rson
al, p
or fa
vor e
stim
e to
dos
los
gast
os p
or lo
s si
guie
ntes
ru
bros
par
a la
vis
ita a
l Par
que
Nac
iona
l Pin
nacl
es y
áre
as a
leda
ñas
(den
tro d
e un
radi
o de
50
milla
s de
l par
que)
. Por
favo
r esc
riba
"0" s
i nin
gún
dine
ro fu
e ut
ilizad
o en
una
cat
egor
ía e
n pa
rticu
lar.
a)
Por
favo
r ind
ique
todo
s lo
s ga
stos
de
su g
rupo
per
sona
l en
la v
isita
al P
arqu
e N
acio
nal P
inna
cles
.
b) P
or fa
vor i
ndiq
ue to
dos
los
gast
os d
e su
gru
po p
erso
nal e
n la
vis
ita a
las
área
s al
edañ
as fu
era
del p
arqu
e (d
entro
de
un ra
dio
de 5
0 m
illas
del p
arqu
e).
N
OTA
: Res
iden
tes
de la
s ár
eas
aled
añas
deb
en s
olo
incl
uir g
asto
s qu
e co
rresp
onda
n a
este
via
je a
l Par
que
Nac
iona
l Pin
nacl
es.
G
asto
s
a) E
n el
par
que
b) F
uera
del
par
que
Sin
gas
to d
e di
nero
( •)
O
! Ir
a (b
) O
!
Ir a
(c)
Al
berg
ue, h
otel
, mot
el, c
abin
a, h
osta
l, et
c.
n/
a
$
C
argo
s y
pago
s en
el c
ampa
men
to
$
$
C
argo
s y
pago
s a
guía
n
/a
$
R
esta
uran
tes
y ba
res
n/a
$
C
omid
a/pr
ovis
ione
s y
com
ida
para
llev
ar
$
$
C
ombu
stib
le y
ace
ite (a
uto,
RV,
etc
.)
n/a
$
O
tros
gast
os d
e tra
nspo
rte (a
lqui
ler d
e au
to,
n/a
$
ta
xi, r
epar
acio
nes
de a
uto,
no
bole
to a
éreo
)
Adm
isió
n, re
crea
ción
, gas
tos
en e
ntre
teni
mie
nto
$
$
O
tros
gast
os (r
ecue
rdos
, lib
ros,
$
$
tarje
tas,
equ
ipo
depo
rtivo
, rop
a, d
onac
ione
s, e
tc.)
c)
¿A
cuán
tas
pers
onas
cub
ren
los
gast
os a
nter
iore
s? P
or fa
vor e
scrib
a “0
” si
ning
ún n
iño
fue
cubi
erto
en
los
gast
os a
nter
iore
s.
A
dulto
s (1
8 añ
os o
may
or)
Niñ
os (m
enor
a 1
8 añ
os)
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
12
16.
a) P
or fa
vor m
arqu
e ( •)
todo
s lo
s se
rvic
ios
para
vis
itant
es e
inst
alac
ione
s qu
e su
gr
upo
pers
onal
util
izó
en e
l Par
que
Nac
iona
l Pin
nacl
es d
uran
te s
u vi
sita
.
b) P
ara
aque
llos
serv
icio
s e
inst
alac
ione
s qu
e su
gru
po p
erso
nal u
tiliz
ó, p
or fa
vor
indi
que
su im
porta
ncia
en
una
esca
la d
e 1-
5.
c)
Par
a aq
uello
s se
rvic
ios
e in
stal
acio
nes
que
su g
rupo
per
sona
l util
izó,
por
favo
r in
diqu
e su
cal
idad
en
una
esca
la d
e 1-
5.
a) S
ervi
cios
par
a vi
sita
ntes
e
inst
alac
ione
s us
ados
M
arqu
e ( •)
b) S
i lo
utili
zó,
qué
impo
rtan
cia?
1=
Nin
guna
impo
rtanc
ia
2=Li
gera
men
te im
porta
nte
3=M
oder
adam
ente
i
mpo
rtant
e 4=
Muy
impo
rtant
e 5=
Extre
mad
amen
te
im
porta
nte
c) S
i lo
utili
zó,
qué
calid
ad?
1=M
uy m
alo
2=M
alo
3=Pr
omed
io
4=Bu
ena
5=M
uy b
uena
O
Ac
ceso
par
a pe
rson
as c
on d
isca
paci
dad
O
As
iste
ncia
de
pers
onal
con
cesi
onar
io
(cam
pam
ento
/tien
da g
ener
al)
O
Se
nder
os e
n el
cam
po/z
ona
agre
ste
O
C
ampa
men
to
O
Se
rvic
ios
sani
tario
s en
cam
pam
ento
O
O
tros
serv
icio
s sa
nita
rios
O
Se
ñale
s (e
n lo
s ca
min
os) e
n el
par
que
O
Es
taci
ón d
e de
scar
ga (a
guas
suc
ias)
O
Ti
enda
gen
eral
O
Ti
enda
de
cam
pam
ento
O
C
amin
o en
el p
arqu
e
O
Ár
ea d
e pi
cnic
17.
En g
ener
al, ¿
cóm
o ca
lific
aría
la c
alid
ad d
e la
s in
stal
acio
nes,
ser
vici
os y
op
ortu
nida
des
de re
crea
ción
ofre
cido
s a
su g
rupo
per
sona
l en
el P
arqu
e N
acio
nal
Pinn
acle
s du
rant
e su
vis
ita?
Por f
avor
mar
que
( •) un
a.
M
uy m
alo
Mal
o Pr
omed
io
Buen
o
Muy
bue
no
O
O
O
O
O
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
5
2.
a) ¿
Cad
a m
iem
bro
de s
u gr
upo
pers
onal
fue
resi
dent
e (to
do e
l año
o m
edio
tie
mpo
) del
áre
a de
l Par
que
Nac
iona
l Pin
nacl
es (d
entro
de
un ra
dio
de 5
0 m
illas
del p
arqu
e)?
O
N
o O
Sí
! Ir
a la
pre
gunt
a 3
b)
Par
a lo
s m
iem
bros
no-
resi
dent
es d
e su
gru
po p
erso
nal,
¿vis
itar e
l Par
que
Nac
iona
l Pin
nacl
es fu
e la
razó
n pr
inci
pal p
ara
esta
r en
el á
rea
(den
tro d
e 50
m
illas
del p
arqu
e en
est
e vi
aje?
Por
favo
r, m
arqu
e ( •)
una.
O
N
o O
Sí
! Ir
a la
pre
gunt
a 3
c)
Par
a lo
s m
iem
bros
no-
resi
dent
es d
e su
gru
po p
erso
nal,
¿cúa
l fue
el m
edio
de
trans
porte
util
izad
o pa
ra v
iaja
r la
may
or p
arte
de
la d
ista
ncia
des
de s
u ca
sa
hast
a el
áre
a (d
entro
de
un ra
dio
de 5
0 m
illas
del p
arqu
e)?
Por f
avor
mar
que
( •) só
lo u
na.
O
Auto
móv
il
O
Mot
ocic
leta
O
C
amio
neta
/furg
onet
a
O
Cas
a ro
dant
e O
Av
ión
O
Otro
(Por
favo
r esp
ecifi
que)
___
____
____
____
____
____
____
____
__
3.
a) P
ara
uste
d ún
icam
ente
, si n
o hu
bier
a lo
grad
o vi
ajar
al P
arqu
e N
acio
nal
Pinn
acle
s en
est
e vi
aje,
¿ha
bría
vis
itado
el p
arqu
e en
otra
oca
sión
?
O
No,
impr
obab
le
O S
í, pr
obab
lem
ente
! I
r a la
pre
gunt
a 4
b)
De
no s
er p
roba
ble,
¿en
qué
hab
ría u
tiliz
ado
el ti
empo
des
tinad
o a
esta
vis
ita?
Por f
avor
mar
que
( •) un
a.
O
Ir a
otro
luga
r ! D
ista
ncia
des
de s
u ca
sa
m
illas
- O -
Des
tino
O
Va
caci
onar
en
casa
(L
ugar
, ciu
dad
y es
tado
)
O
Ir a
traba
jar
O
No
esto
y se
guro
(a)/N
ingu
na d
e la
s an
terio
res
4. a
) En
este
via
je,¿
su g
rupo
fam
iliar p
asó
la n
oche
den
tro d
el P
arqu
e N
acio
nal
Pinn
acle
s o
en e
l áre
a (d
entro
de
un ra
dio
de 5
0 m
illas
del p
arqu
e)?
O
Sí
O
No !
Ir a
la p
regu
nta
5
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
6
b) E
n ca
so a
firm
ativ
o, p
or fa
vor i
ndiq
ue e
l núm
ero
de n
oche
s qu
e su
gru
po
pers
onal
pas
ó en
el P
arqu
e N
acio
nal P
inna
cles
y e
l áre
a al
rede
dor (
en u
n ra
dio
de 5
0 m
illas
del p
arqu
e).
Núm
ero
de n
oche
s de
ntro
del
Par
que
Nac
iona
l Pin
nacl
es
Núm
ero
de n
oche
s e
n el
áre
a de
l Par
que
Nac
iona
l Pin
nacl
es (d
entro
de
un
radi
o de
50
milla
s de
l par
que)
c &
d) ¿
En q
ué c
lase
de
aloj
amie
nto(
s) p
asó
su g
rupo
per
sona
l la
noch
e(s)
den
tro
del p
arqu
e y
en e
l áre
a (d
entro
de
un ra
dio
de 5
0 m
illas
del p
arqu
e)?
Por f
avor
m
arqu
e ( •)
toda
s la
s op
cion
es q
ue a
pliq
uen.
c) E
n el
d) F
uera
del
Al
ojam
ient
o p
arqu
e
pa
rque
Albe
rgue
, mot
el, c
ondo
min
io/c
asa
alqu
ilada
, B&B
n/
a
O
Res
iden
cia
de v
acac
ione
s pe
rson
al
n/a
O
Res
iden
cia
de a
mig
os o
fam
iliare
s
O
O
Cam
pam
ento
/cas
a ro
dant
e O
O
Tien
da d
e ac
ampa
r en
cam
pam
ento
form
al
O
O
Otro
(Por
favo
r esp
ecifi
que
abaj
o)
O
O
c) E
n el
par
que
d) F
uera
del
par
que
5.
a) ¿
Dón
de s
e ho
sped
ó su
gru
po p
erso
nal l
a no
che
prev
ia a
la v
isita
al P
arqu
e N
acio
nal P
inna
cles
?
C
iuda
d/Pu
eblo
Est
ado
b)
¿D
ónde
se
hosp
edó
su g
rupo
per
sona
l la
noch
e pr
evia
a la
sal
ida
del P
arqu
e N
acio
nal P
inna
cles
?
C
iuda
d/Pu
eblo
Est
ado
6.
Para
est
a vi
sita
al P
arqu
e N
acio
nal P
inna
cles
, por
favo
r pro
vea
la s
igui
ente
in
form
ació
n pa
ra s
u gr
upo
pers
onal
.
a) P
rimer
a ho
ra d
e lle
gada
a.m
. o
p.m
. b)
Últi
ma
hora
de
salid
a
a.m
. o
p.m
.
c) D
ía d
e la
sem
ana
de s
u pr
imer
arri
bo. P
or fa
vor m
arqu
e ( •)
solo
uno
.
Lune
s M
arte
s M
iérc
oles
Ju
eves
Vi
erne
s Sá
bado
D
omin
go
O
O
O
O
O
O
O
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
11
15.
a) P
or fa
vor m
arqu
e ( •)
todo
s lo
s se
rvic
ios
de in
form
ació
n e
inst
alac
ione
s qu
e su
gr
upo
pers
onal
util
izó
en e
l Par
que
Nac
iona
l Pin
nacl
es d
uran
te s
u vi
sita
.
b) P
ara
aque
llos
serv
icio
s de
info
rmac
ión
o in
stal
acio
nes
que
su g
rupo
per
sona
l ut
ilizó
, por
favo
r ind
ique
su
impo
rtanc
ia e
n un
a es
cala
de
1-5.
c)
Par
a aq
uello
s se
rvic
ios
de in
form
ació
n o
inst
alac
ione
s qu
e su
gru
po p
erso
nal
utili
zó, p
or fa
vor i
ndiq
ue s
u ca
lidad
en
una
esca
la d
e 1-
5.
a) S
ervi
cios
de
info
rmac
ión
e in
stal
acio
nes
usad
as
Mar
que
( •)
b) S
i lo
utili
zó,
qué
impo
rtan
cia?
1=
Nin
guna
impo
rtanc
ia
2=Li
gera
men
te
im
porta
nte
3=M
oder
adam
ente
impo
rtant
e 4=
Muy
impo
rtant
e 5=
Extre
mad
amen
te
im
porta
nte
c) S
i lo
utili
zó,
qué
calid
ad?
1=M
uy m
alo
2=M
alo
3=Pr
omed
io
4=Bu
ena
5=M
uy b
uena
O
As
iste
ncia
del
per
sona
l del
par
que
O
C
entro
Nat
ural
Bea
r Gul
ch
O
Ar
tícul
os e
n la
libr
ería
(sel
ecci
ón, p
reci
o)
O
Pi
zarra
s in
form
ativ
as
O
Pr
ogra
ma
de g
uard
apar
ques
juve
nil
O
Bo
letín
del
par
que/
map
a
O
Po
rtal d
el p
arqu
e: w
ww
.nps
.gov
/pin
n
U
tiliz
ado
ante
rior o
dur
ante
la v
isita
O
C
entro
de
visi
tant
es P
inna
cles
(en
gene
ral)
O
Pr
ogra
mas
gui
ados
por
gua
rdap
arqu
es
O
Se
ñale
s/fo
lleto
s pa
ra a
utog
uiar
se
O
Vi
deos
/pel
ícul
as
O
Es
taci
ón p
ara
visi
tant
es W
est P
inna
cles
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
10
14.
a) E
n es
ta v
isita
, ¿en
qué
act
ivid
ades
par
ticip
ó su
gru
po p
erso
nal e
n el
Par
que
Nac
iona
l Pin
nacl
es?
Por f
avor
mar
que
( •) to
das
las
activ
idad
es q
ue a
pliq
uen
en la
col
umna
(a).
b) S
i fue
ra a
vis
itar e
l par
que
en e
l fut
uro,
¿en
qué
act
ivid
ades
pre
ferir
ía s
u gr
upo
pers
onal
par
ticip
ar?
Por f
avor
mar
que
( •) to
das
las
activ
idad
es q
ue a
pliq
uen
en la
col
umna
(b).
a)
Pres
ente
visi
ta
b)
Próx
ima
visi
ta
Ac
tivid
ad
O
O
Asis
tir a
cha
rlas/
prog
ram
as g
uiad
as p
or lo
s gu
arda
parq
ues
O
O
Acam
par
O
O
Send
eris
mo/
cam
inat
as
O
O
Apre
nder
ace
rca
de la
his
toria
y c
ultu
ra d
e la
zon
a
O
O
Día
de
cam
po/p
icni
c
O
O
Alpi
nism
o
O
O
Estu
diar
his
toria
nat
ural
(geo
logí
a, p
lant
as, a
nim
ales
, etc
.)
O
O
Obs
erva
r el C
óndo
r de
Cal
iforn
ia
O
O
Obs
erva
r el p
aisa
je/h
acer
turis
mo/
cond
ucir
en ru
tas
escé
nica
s
O
O
Apre
ciar
flor
es s
ilves
tres
O
O
Apre
ciar
vid
a Si
lves
tre (d
istin
ta a
l Cón
dor d
e C
alifo
rnia
)
O
O
Visi
tar l
as c
ueva
s ta
lus
O
O
Visi
tar e
l cen
tro d
e vi
sita
ntes
O
n/a
Otro
– p
rese
nte
visi
ta (e
spec
ifiqu
e)
____
____
____
____
____
____
____
____
____
____
____
____
n/a
O
Otro
– v
isita
futu
ra (e
spec
ifiqu
e)
____
____
____
____
____
____
____
____
____
____
____
____
c) ¿
Cuá
l de
las
activ
idad
es a
nter
iore
s fu
e la
prin
cipa
l raz
ón d
e la
vis
ita d
e su
gr
upo
pers
onal
al P
arqu
e N
acio
nal P
inna
cles
? Po
r fav
or, i
ndiq
ue s
olo
una
activ
idad
.
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
7
7.
En e
sta
visi
ta, ¿
cuán
tos
días
u h
oras
pas
ó su
gru
po p
erso
nal v
isita
ndo
el
Parq
ue N
acio
nal P
inna
cles
. Por
favo
r, in
diqu
e ho
ras
parc
iale
s o
días
com
o ¼
, ½
, o ¾
.
Núm
ero
de h
oras
, men
or a
24
hora
s
Núm
ero
de d
ías,
igua
l o m
ayor
a 2
44 ho
ras
8.
a) A
ctua
lmen
te, e
l Par
que
Nac
iona
l Pin
nacl
es o
frece
ser
vici
o de
aut
obús
dur
ante
lo
s fin
es d
e se
man
a m
ás a
tare
ados
en
la p
rimav
era
e in
icio
del
ver
ano.
En
este
vi
aje,
¿su
gru
po p
erso
nal u
tiliz
ó el
ser
vici
o de
aut
obús
ent
re e
l cam
pam
ento
y e
l ár
ea B
ear G
ulch
?
O
Sí
O
No !
Ir a
la p
regu
nta
9
b)
¿C
uánt
as v
eces
su
grup
o pe
rson
al u
tiliz
ó el
aut
obús
?
Núm
ero
de v
eces
c)
¿Q
ué n
ivel
de
satis
facc
ión
otor
ga s
u gr
upo
pers
onal
al s
ervi
cio
de a
utob
ús?
Por f
avor
mar
que
(●) u
no.
N
ingu
na
satis
facc
ión
Lige
ram
ente
sa
tisfe
cho
Un
poco
sa
tisfe
cho
Muy
sa
tisfe
cho
Com
plet
amen
te
satis
fech
o
O
O
O
O
O
d)
Por
favo
r pro
vea
cual
quie
r com
enta
rio re
spec
to a
l ser
vici
o de
aut
obús
.
9.
a) E
n es
ta v
isita
, ¿al
guie
n de
su
grup
o pe
rson
al p
artic
ipó
en a
ctiv
idad
es d
e al
pini
smo?
O
Sí
O
No !
Ir a
la p
regu
nta
10
b)
En
caso
afir
mat
ivo,
¿en
qué
luga
r esc
aló
esa
pers
ona?
Por
favo
r mar
que
( •)
t
odos
los
luga
res
que
apliq
uen.
O
Be
ar G
ulch
O
M
ache
te R
idge
O
C
itade
l O
M
arm
ot a
nd Y
aks
area
O
C
ondo
r Gul
ch
O
Res
ervo
ir
O
Ju
nipe
r Can
yon
O
The
Balc
onie
s
O
H
igh
Peak
s (in
cluy
endo
el a
rea
Anvi
l)
O
Pa
rque
Nac
iona
l Pin
nacl
es, E
stud
io d
e Vi
sita
ntes
8 10
. a)
En
este
via
je a
l Par
que
Nac
iona
l Pin
nacl
es, ¿
su g
rupo
per
sona
l rea
lizó
send
eris
mo?
O
Sí
O
N
o !
Ir a
la p
regu
nta
11
b)
En
caso
afir
mat
ivo,
¿en
qué
inic
io d
e se
nder
o su
gru
po p
erso
nal e
mpe
zó la
ca
min
ata?
c) E
n es
ta v
isita
, ¿qu
é se
nder
os s
u gr
upo
pers
onal
cam
inó?
Por
favo
r ind
ique
los
send
eros
que
su
grup
o pe
rson
al c
amin
ó co
n ba
se e
n el
map
a ad
junt
o a
cont
inua
ción
.
11.
a) E
n es
ta v
isita
al P
arqu
e N
acio
nal P
inna
cles
, ¿ha
bía
algo
esp
ecífi
co q
ue s
u gr
upo
pers
onal
des
eaba
ver
o h
acer
, per
o no
fue
capa
z de
logr
arlo
?
O
Sí
O
No !
Ir a
la p
regu
nta
14
b)
En
caso
afir
mat
ivo,
¿qu
é no
logr
ó ve
r o h
acer
?
c) ¿
Qué
impi
dió
a su
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12.
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n es
ta v
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, ¿cu
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al p
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N
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os
b)
En
esta
vis
ita, ¿
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s in
gres
ó su
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po p
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l par
que?
N
úmer
o de
ingr
esos
Parq
ue N
acio
nal P
inna
cles
, Est
udio
de
Visi
tant
es
9
13.
En e
l map
a si
guie
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por
favo
r mar
que
( •) to
dos
los
luga
res
que
su g
rupo
pe
rson
al v
isitó
en
el P
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acio
nal P
inna
cles
.
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
95
Appendix 2: Additional Analysis The Visitor Services Project (VSP) offers the opportunity to learn from VSP visitor study data through additional analysis. Two-way and three-way cross tabulations can be made with any questions. Below are some examples of the types of cross tabulations that can be requested. To make a request, please use the contact information below, and include your name, address and phone number in the request. 1. What proportion of family groups with children attend interpretive programs? 2. Is there a correlation between visitors’ ages and their preferred sources of information about the park? 3. Are highly satisfied visitors more likely to return for a future visit? 4. How many international visitors participate in hiking? 5. What ages of visitors would use the park website as a source of information on a future visit? 6. Is there a correlation between visitor groups’ rating of the overall quality of their park experience and
their ratings of individual services and facilities? 7. Do larger visitor groups (e.g., four or more) participate in different activities than smaller groups? 8. Do frequent visitors rate the overall quality of their park experiences differently than less frequent
visitors? The VSP database website (http://vsp.uidaho.edu) allows data searches for comparisons of data from one or more parks. For more information please contact: Visitor Services Project Park Studies Unit College of Natural Resources University of Idaho 875 Perimeter Drive MS 1139 Moscow, ID 83843-1139 Phone: 208-885-2585 Fax: 208-885-4261 Email: [email protected] Website: http://www.psu.uidaho.edu
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
97
Appendix 3: Decision Rules for Checking Non-response Bias
There are several methods for checking non-response bias. However, the most common way is to use some demographic indicators to compare between respondents and non-respondents (Dey 1997; Salant and Dillman 1994; Dillman and Carley-Baxter 2000; Dillman, 2007; Stoop 2004). In this study, we used five variable group type, group size, age of the group member (at least 16 years old) completing the survey, whether the park was the primary destination for the visit, and visitor’s distance from home to the park to check for non-response bias. Chi-square tests were used to detect the difference in the response rates among different group types, whether the park was the primary destination for this visit, and visitor’s distance from home to the park. The hypothesis was that there is no significant difference across different categories (or groups) between respondents and non-respondents. If the p-value is greater than 0.05, the difference between respondents and non-respondents is judged to be insignificant. Two independent-sample T-tests were used to test the differences between respondent’s and non-respondent’s average age and group size. The p-values represent the significance levels of these tests. If the p-value is greater than 0.05, the two groups are judged to be insignificantly different. Therefore, the hypotheses for checking non-response bias are:
1. Respondents from different group types are equally represented 2. Respondents and non-respondents are not significantly different in terms of distance from home to
the park 3. Respondents and non-respondents are not significantly different in terms of reason for visiting the
park 4. Average age of respondents – average age of non-respondents = 0 5. Average group size of respondents – average group size of non-respondents = 0
As shown in Tables 3 to 6, the p-values for respondent/non-respondent comparisons for age and distance from home to the park are less than 0.05, indicating significant differences between respondents and non-respondents. The results indicate some biases occurred due to non-response. Visitors at younger age ranges (especially 40 and younger) and visitors traveling with friends were underrepresented in the survey results. The differences, however, were not found in other variables. Results of the study in this report only reflect the simple frequencies. Inferences of the survey results should be weighted to counterbalance the effects of nonresponse bias.
Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013
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References Dey, E. L. (1997). Working with Low Survey Response Rates: The Efficacy of Weighting Adjustment.
Research in Higher Education, 38(2): 215-227. Dillman, D. A. (2007). Mail and Internet Surveys: The Tailored Design Method, Updated version with New
Internet, Visual, and Mixed-Mode Guide, 2nd Edition, New York: John Wiley and Sons, Inc. Dillman, D. A. and Carley-Baxter, L. R. (2000). Structural determinants of survey response rate over a 12-
year period, 1988-1999, Proceedings of the section on survey research methods, 394-399, American Statistical Association, Washington, D.C.
Filion, F. L. (Winter 1975-Winter 1976). Estimating Bias due to Non-response in Mail Surveys. Public Opinion Quarterly, Vol 39 (4): 482-492.
Goudy, W. J. (1976). Non-response Effect on Relationships Between Variables. Public Opinion Quarterly. Vol 40 (3): 360-369.
Mayer, C. S. and Pratt Jr. R. W. (Winter 1966-Winter 1967). A Note on Non-response in a Mail Survey. Public Opinion Quarterly. Vol 30 (4): 637-646.
Salant, P. and Dillman, D. A. (1994). How to Conduct Your Own Survey. U.S.: John Wiley and Sons, Inc. Stoop, I. A. L. (2004). Surveying Non-respondents. Field Methods, 16 (1): 23.
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