Survey Results/Quality Scores

Four Quarters ending March 31, 2004

Volume Booked: 1500 shipments Volume Hauled: 1000 shipments

On-time Performance: 98% Lead Time: 98.5%

Estimating Accuracy: 99% Paperwork Submission Accuracy: 98%

Percentage of claims from total hauls: 5%

System Division ProfileRating Ranking Ranking Grade

3rd Party Quality of Service Audit: 4.42 47/456 21/91 EX

Booking Services 4.33 38/456 17/91 VG

Origin Services 4.26 78/456 32/91 MS

Hauling Services 4.53 201/402 20/53 EX

Agency Code:1234000

Partnership Report SAMPLE