NBAA Management Conference

May 5, 2015

“To every man there comes in his

lifetime that special moment when he is

tapped on the shoulder and offered the

chance to do a very special thing.

What a tragedy if that moment finds him

unprepared or unqualified for the work

which would be his finest hour.”

- Winston Churchill

Capability Capacity

Opportunity

Your BEST

Preparing for your finest hour

2015 … Your Finest Hour

Personal Passion

Develop and Retain Talent

Leadership

Orchestrating success demands leaving your

comfort zone.

You live by choice … not by chance!

Leadership exists throughout the

organization.

You cannot win alone!

Facts

U.S. Workers

6

Disengaged

Engaged 73%

27%

2015 - Your Finest Hour

Drivers and Passengers

Keep the Main Thing the Main Thing

Escape From Management Land

Enter the Learning Zone

Drivers and Passengers

People

Customers

“Stuff Happens”

No Matter What?

Transition Times

Average Great

Victim Responsible

Passenger Driver

Choices

No problem is unique to you

No matter what - something can be

done and there is something you can

do.

“Things turn out best for people who make the best of the

way things turn out.” - John Wooden

Becoming a Driver!

Keep the Main Thing the Main Thing

Professional Precision

Suppliers

Vendors

Pilots

Team

CONFUSION

15

1. If you depend on others’ perceptions to match

your expectations … you are going to be

disappointed every time.

2. If you don’t tell them what you expect you have to

accept what you get.

FedEx

Fred Smith

Malcolm Baldrige Award

Lucy?

Escape from

Management Land

18

People quit people

before they quit organizations

90% of leaders rate their communication

skills in the top 10% of all leaders

1. Hire tough - Dehire those who are not carrying

their share of the load.

2. Coach us to become better

3. Clear the path

4. Become your very best

Your Team

Listen Up, Leader!

It’s Your Call

Hire Tough...Manage Easy

Hire Easy…Manage Tough

Tips for Hiring

Interview at least 3 qualified candidates for each position.

Interview each candidate at least 3 times.

Have at least 3 team members evaluate each candidate.

Rule of Three

1 = 3

30%

20%

50%

Super Stars

Falling Stars

Middle Stars

Coach Us!

The Magic Question

Clear the path

According to studies on customer expectations, #1 customer

expectation of vendors is to deliver what is promised.

Studies of employees reveal that integrity is the most important trait

of leaders.

Studies of leaders reveal that integrity is the most important trait of

employees.

Molehills to Mountains

100

10

1

Enter the Learning Zone

Exit Ground Hog Day!

29

Who do I want

to become?

What legacy will I leave?

Read and Listen

Change

Give

How can you develop the next generation of technicians?

The more you learn, the more you earn.

Learn more by listening more!

Learn More by Changing More

Accept Progress!

“The Only Constant Is Change” -Heraclitus 500 B.C.

“Everything that can be invented has been

invented.”

-Charles Duell,

Commissioner of Patents, 1899

“I think there is a world market for five

computers.”

- Thomas J. Watson, IBM, 1943

“Television won’t be able to

hold on to any market it

captures after the first six

months. People will soon

get tired of staring at a

plywood box every night.”

- Darrell Zanuck, Twentieth Century

Fox, 1946

“Eat Change For Breakfast”

Remember The Mouse

Let’s not wait on the cheese to come back to us!

Remember The Mouse

Even when we are doing well,

let’s keep looking for more cheese!

Complacency is the root of mediocrity.

Learn more by

giving more

The more you give, the more you will

have to give.

2015 …Your Finest Hour!

1.I drive our success – no matter what.

2.I keep the main thing the main thing.

3. I escape from management land.

4. I protect my integrity.

5. I enter into my learning zone.

“Pass it On!”