Welcome to

Community Support Specialist

• Liaison for the Local Community Partners

• Recruit Community Partners and Provide Training to Community Partners

• Answer Questions and Update Community Partners on Service Delivery and/or Program Changes

• Receive and Investigate Concerns and/or Complaints

What is ACCESSNebraska?

The Modernization ofEconomic Assistance

Service Delivery in Nebraska

Structure of ACCESSNebraska• Customer Service Centers

• Interactive Voice Response

• Document Imaging

• Universal Case Management

• Functional Case Management

• Local Offices

• Web Services

• Community Partners

Programs• SNAP Program (formerly known as Food Stamps)• Energy Assistance• Social Services for Aged and Disabled (SSAD)• Social Services for Children and Families (SSCF)• Aid to the Aged, Blind and Disabled (AABD)• Medicaid• Child Care Subsidy Program (Title XX)• Temporary Assistance for Needy Families (ADC)• Refugee Resettlement Program• Developmental Disabilities Program (DD)

Advantages to Applying Online• Get Your Application in Quickly• Save Time• Protect Your Privacy• Use Any Computer with Internet

• Home• Library• Community Agencies• DHHS

Go to: www.ACCESSNebraska.ne.gov

Screening Tool

• Pre-Screening

• General Information

• Approximately 10 Minutes to Complete

• Not Definitive

Create Account

User Name and Password

CONGRATULATIONS, you have completed the ACCESSNebraska online application.

• The confirmation number verifies that your application has been submitted and DHHS has your application.

• You may print this page as verification that you have an application submitted with DHHS.

Completing Your Application

• Name, Address and Phone Number

• Application Date

• You may have someone help you complete the application.

• Confirmation Number

What Happens After I SubmitMy Application?

• The Department may contact you

• Interview– Telephone– Face to Face

• Verifications

The Interview…• 1-800-383-4278• Choose Language • Press 1 – Benefits• Press 3 – Complete or Reschedule an Interview • SSN/Date of Birth

• You may call prior to your scheduled appointment.

Online Change Reporting Tips

• Verification may be needed

• High Priority

• Request a Document

Reporting a Change by Phone• 1-800-383-4278

• Select Language

• Say Benefits or Press 1

• Say Report a Change or Press 2

• SSN and Date of Birth

• Say Operator or Press 0

Benefit Inquiry

• PIN Required

• Choose Own User ID and Password

• Case Status, Eligibility/Benefit Amount, Historical Information, Correspondence

PIN Number Tips

• Mail Only

• Obtain a new PIN by: – Call the Customer Service Center– Send an online Change Report– Send an email to

dhhs.accessnebraskaquestions@nebraska.gov

On this page you will enter your PIN, Date of Birth, and Last 4 Digits of Your Social Security

Number

Click on: Continue to view your Benefits

Submit Documents

• Verifications – Yes

• Applications – No

• Scan your documents and save to your computer prior to beginning this process.

Tutorials

Learn More About ACCESSNebraksa

Additional Ways To Communicate with ACCESSNebraska

•Interactive Voice Response

•Customer Service Center

•E-Mail, US Mail or Fax

Interactive Voice Response1-800-383-4278

For Clients• Check status of application• Check on current benefits• Report a change• Request additional services• Complete/Reschedule an interview• Ask questions For Providers

• Receive licensing information• Receive claim/payment information• Order forms• Be transferred to Resource Development during business hours

Document Imaging Centers

Lincoln/OmahaCentralized Mail ProcessingApplication Management

Omaha HUB Contact:Email : DHHS.ANDICenterOmaha@nebraska.govMail: ANDI Center, PO Box 2992, Omaha NE 68102Fax: (402) 595-1901

TIPS• Send copies, not originals

• List Name and Master Case number on EACH page submitted.

• If you do not know your Master Case number, list the last 4 digits of your Social Security Number along with your Name.

• Computer with Internet access is available for current clientele and/or public use

• Printer is available for current clientele and/or public use

• Willingness to assist the individual in logging onto the computer

• Willingness to assist the individual in completing the DHHS application

• Willingness to hand out ACCESSNebraska materials

Can we identify your agency as a Community Partner on our website?

Can we identify your agency as a Community Partner on our website?

Coming Attractions

• Verification Tracking for Clients

• Review letters – PIN

• Pre-populated Review Applications

• Community Partner/Provider Accounts