NCVEI Benchmarking:NCVEI Benchmarking:Pilot Project UpdatePilot Project Update

James W. Lloyd, DVM, PhDJames W. Lloyd, DVM, PhDAssociate DeanAssociate Dean

College of Veterinary MedicineCollege of Veterinary MedicineMichigan State UniversityMichigan State University

Why Benchmark?Why Benchmark? Internal comparisonsInternal comparisons

• Identify performance trends over Identify performance trends over timetime

External comparisonsExternal comparisons• Compare performance to similar Compare performance to similar

operationsoperations

VTH Benchmarking Task ForceVTH Benchmarking Task Force Mimi ArighiMimi Arighi Jim BrawleyJim Brawley Roger FinglandRoger Fingland Gary FoltzGary Foltz Ron HaffeyRon Haffey

John HavenJohn Haven David LeeDavid Lee Dennis Dennis

McCurninMcCurnin Cecil MooreCecil Moore Ralph Ralph

RichardsonRichardsonCoordinated by NCVEI: Howard Rubin, Jim Lloyd

Renee Knosby

Benchmarking ChallengesBenchmarking Challenges Deciding what to measureDeciding what to measure

• Establishing standard Establishing standard definitionsdefinitions

Who compiles the data?Who compiles the data?• AAVMC comparative data AAVMC comparative data

report?report? Does everyone participate?Does everyone participate? Reporting frequency?Reporting frequency?

Task Force “Wish List”Task Force “Wish List”1.1. How productive is the VTH faculty?How productive is the VTH faculty?2.2. How productive is the VTH by service How productive is the VTH by service

areas (cost centers)?areas (cost centers)?3.3. Level of client satisfaction/complaintsLevel of client satisfaction/complaints4.4. Level of satisfaction among referring Level of satisfaction among referring

veterinariansveterinarians5.5. Ratio of students, interns and Ratio of students, interns and

residents to caseloadresidents to caseload6.6. Number of cases per service (impact Number of cases per service (impact

on teaching level)on teaching level)

7.7. Number of cases per FTENumber of cases per FTE8.8. Service lag timeService lag time9.9. Accounts receivable (pro-bono impact Accounts receivable (pro-bono impact

and programs)and programs)10.10. Variable compensation for faculty and Variable compensation for faculty and

staffstaff11.11. Staff turnoverStaff turnover12.12. State support and other revenue State support and other revenue

generatorsgenerators

Task Force “Wish List”Task Force “Wish List” (cont.) (cont.)

Suggested Starting Data Suggested Starting Data PointsPoints

1.1. Gross revenueGross revenue2.2. Case loadCase load3.3. State supportState support4.4. FTE facultyFTE faculty5.5. House officersHouse officers6.6. FTE staffFTE staff7.7. Staff expenseStaff expense8.8. Direct costs (drugs, medical supplies)Direct costs (drugs, medical supplies)9.9. Accounts receivableAccounts receivable10.10. Staff turnoverStaff turnover

Data Entry and ReportingData Entry and Reporting

NCVEI website demonstrationNCVEI website demonstrationhttp://ncvei.org

Next StepsNext Steps Conference call(s) next weekConference call(s) next week Revisions as appropriateRevisions as appropriate Enter more dataEnter more data

• More schoolsMore schools• Service-levelService-level

Using the data – Using the data – suggestions?suggestions?

Questions?Questions?

Comments?Comments?