Neami LimitedNeami Limited

The Role of NGOs in the The Role of NGOs in the Provision of Community Mental Provision of Community Mental

Health ServicesHealth Services

Neami’s VisionNeami’s Vision

Neami aspires to be a leading provider of Neami aspires to be a leading provider of community mental health rehabilitation and community mental health rehabilitation and

support services. We are committed to support services. We are committed to innovation and excellence in rehabilitation innovation and excellence in rehabilitation

services, including housing and support, that services, including housing and support, that equip people with a psychiatric disability to thrive equip people with a psychiatric disability to thrive

in a changing and challenging world.in a changing and challenging world.

Neami’s MissionNeami’s Mission

Improving mental health and wellbeing in local Improving mental health and wellbeing in local communitiescommunities

Who is Neami?Who is Neami?

Neami is a non government (non profit) mental Neami is a non government (non profit) mental health service organisation that provides health service organisation that provides rehabilitation and support to people who rehabilitation and support to people who

experience serious mental health illness and experience serious mental health illness and require assistance in areas of skill development, require assistance in areas of skill development, personal recovery, social contact and housing. personal recovery, social contact and housing.

Neami’s ValuesNeami’s Values

Self determinationSelf determination HopeHope ChangeChange RespectRespect GrowthGrowth ChoiceChoice

EmpowermentEmpowerment WellbeingWellbeing LearningLearning PartnershipsPartnerships QualityQuality Acceptance of Acceptance of

diversitydiversity

Neami ServicesNeami Services

VictoriaVictoria3 service sites3 service sites

1 purpose built art studio1 purpose built art studio

Business ServicesBusiness ServicesNew South WalesNew South Wales

10 service sites10 service sites South AustraliaSouth Australia

4 service sites4 service sites

Neami’s StructureNeami’s Structure

Manager, Business Services

Finance

Information Technology

Industrial Relations and

Human Resources

Training and Development

Continuous Improvement

& Policy Development

State Manager, Victoria

Neami

Darebin

Neami

Splash Art Studio

Neami

Whittlesea Neami

North East Neami Complex

Care Housing

Development

State Manager, South Australia

Neami Port Adelaide

Neami North East Adelaide

Neami Northern Adelaide

Neami Murray Bridge

State Manager, New South Wales

Regional Manager, Southern New South Wales

Neami

Illawarra Wollongong

Neami

SE Sydney Hurstville

Neami Macarthur

Campbelltown

Neami SW Sydney Liverpool

Neami

Shoalhaven Nowra

Regional Manager, Northern New South Wales

BO

AR

D O

F D

IRE

CT

OR

S

CH

IEF

EX

EC

UT

IVE

OF

FIC

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Neami East Sydney Darlinghurst

Neami East Sydney Pagewood

Neami Hunter/New England

Newcastle

Neami Hunter/New England

Maitland

Neami Central Sydney

Ashfield

Neami Board of DirectorsNeami Board of Directors

The role of the Board of Directors is governance, The role of the Board of Directors is governance, compliance, risk assessment and focusing on compliance, risk assessment and focusing on the broader issues of organisational purpose, the broader issues of organisational purpose,

including the setting and monitoring of strategic including the setting and monitoring of strategic directions and the establishment and monitoring directions and the establishment and monitoring

of Board level policies.of Board level policies.

Neami’s Model of ServiceNeami’s Model of Service

Neami provides psychosocial rehabilitation to Neami provides psychosocial rehabilitation to adults 16 – 64 years of age with a serious mental adults 16 – 64 years of age with a serious mental illness. Neami takes a holistic view of individual’s illness. Neami takes a holistic view of individual’s

mental health in partnership with consumers, mental health in partnership with consumers, carers, clinical mental health services, housing carers, clinical mental health services, housing providers, local community services and local providers, local community services and local

government. government.

The Team ApproachThe Team Approach

Neami utilises the Team Approach to ensure Neami utilises the Team Approach to ensure quality and consistent services to consumers. quality and consistent services to consumers.

Neami provides support via teams of Community Neami provides support via teams of Community Rehabilitation and Support staff who work with a Rehabilitation and Support staff who work with a

number of consumers allocated to their number of consumers allocated to their team/service.team/service.

Consumers build a rapport with the team and Consumers build a rapport with the team and this builds an experience of the service as this builds an experience of the service as opposed to an experience with only one opposed to an experience with only one

individual worker. individual worker.

Community Rehabilitation and Community Rehabilitation and Support WorkersSupport Workers

CRSW staff provide a range of rehabilitation and CRSW staff provide a range of rehabilitation and support to consumers which are tailored to their support to consumers which are tailored to their needs. It includes learning/relearning social and needs. It includes learning/relearning social and recreational skills, daily living skills, and skills to recreational skills, daily living skills, and skills to access a range of community services. Much of access a range of community services. Much of

Neami’s work is about social inclusion, Neami’s work is about social inclusion, community and community connections.community and community connections.

Neami’s HistoryNeami’s History

Neami has gone through four clear phases Neami has gone through four clear phases of development:of development:

Evolution phase - 1986-1994Evolution phase - 1986-1994 Growth phase - 1995-1999 Growth phase - 1995-1999 Consolidation phase - 2000-2002 Consolidation phase - 2000-2002 Interstate growth phase - 2003-2007Interstate growth phase - 2003-2007

Neami Federal FundingNeami Federal Funding

Neami is funded by the following Commonwealth Neami is funded by the following Commonwealth Government Departments:Government Departments:

Department of Families, Community Services and Department of Families, Community Services and Indigenous AffairsIndigenous Affairs

Department of Health and AgingDepartment of Health and Aging

Neami State FundingNeami State Funding

Neami is funded by the following State Neami is funded by the following State Government Departments:Government Departments:VictoriaVictoria

Department of Human Services – Mental Health Department of Human Services – Mental Health BranchBranch

New South WalesNew South Wales Department of HealthDepartment of Health

South AustraliaSouth Australia Department of HealthDepartment of Health Department for Families and CommunitiesDepartment for Families and Communities

Neami’s Growth - ConsumersNeami’s Growth - Consumers

0

200

400

600

800

1000

1200

1400

Nu

mb

er

of

Co

ns

um

ers

1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Year

Consumer Statistics from 1999 to 2008 (projected)

Neami’s Growth - EmployeesNeami’s Growth - Employees

-

20.0

40.0

60.0

80.0

100.0

120.0

140.0

160.0

180.0

200.0

Number (FTE)

1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Year

Employee Statistics from 1999 to 2008 (projected)

Neami’s Growth - FundingNeami’s Growth - Funding

$2,116,529$2,432,701 $2,477,444 $2,330,560 $2,668,244

$4,476,086

$5,779,590

$10,275,808

$14,513,268

$17,547,943

$-

$2,000,000

$4,000,000

$6,000,000

$8,000,000

$10,000,000

$12,000,000

$14,000,000

$16,000,000

$18,000,000

$20,000,000

1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Year

Reported Income from 1999 to 2008 (projected)

Neami AttributesNeami Attributes

Outcome measuresOutcome measuresAccreditationAccreditationTraining, development and researchTraining, development and researchFunctional partnershipsFunctional partnerships InfrastructureInfrastructureContinuous improvement and learning Continuous improvement and learning

cultureculture

HASI EvaluationHASI Evaluation 85% of consumers stayed in HASI and maintained their tenancy85% of consumers stayed in HASI and maintained their tenancy Hospitalisation rates, in terms of frequency and duration were Hospitalisation rates, in terms of frequency and duration were

reduced for 84% of participantsreduced for 84% of participants 43% of people were working and / or studying43% of people were working and / or studying 71% of consumers reported improved mental health, 60% improved 71% of consumers reported improved mental health, 60% improved

physical health, 67% improved diet, 78% felt more positive about physical health, 67% improved diet, 78% felt more positive about themselves.themselves.

83% of consumers were participating in at least three community 83% of consumers were participating in at least three community activitiesactivities

23% of consumers did not have any friends when they started with 23% of consumers did not have any friends when they started with HASI, 94% reported that they had established friendships by Phase HASI, 94% reported that they had established friendships by Phase 3.3.

81% of consumers said they were satisfied or more than satisfied 81% of consumers said they were satisfied or more than satisfied with their family relationships.with their family relationships.

Social Policy Research Centre, UNSW, Social Policy Research Centre, UNSW, The Housing and Accommodation Support Initiative ReportThe Housing and Accommodation Support Initiative Report , 2006, 2006

Key Future DirectionsKey Future Directions

Continue with interstate growthContinue with interstate growthResearch to improve practiceResearch to improve practice Introduce more evidence based practiceIntroduce more evidence based practiceFurther research, education and Further research, education and

developmentdevelopment Influence policy makers and governments Influence policy makers and governments

for national standards in the provision of for national standards in the provision of psychosocial rehabilitation and support psychosocial rehabilitation and support services.services.

The EndThe End