NEC Philips SOPHO IS3000

White Paper

Version 0.4

Prepared by Val Jelinic

Reviewed by Marc Storck

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Table of contents

1 Introduction .............................................................................................................. 2

1.1 Getting Started............................................................................................................... 2 1.2 Version Compatibility ..................................................................................................... 2 1.3 Latest Information .......................................................................................................... 2

2 voipGATE Settings .................................................................................................. 3

2.1 Settings / Advanced / VoIP Settings ............................................................................... 3 2.2 Settings / Dial Options ................................................................................................... 4

3 SOPHO IS3000 Configuration ................................................................................. 5

3.1 Required information for configuration ........................................................................... 5

4 SOPHO IS3000 Settings .......................................................................................... 5

4.1 SOPHO IS3000 System Requirement ........................................................................... 5 4.2 Virtual Hardware ............................................................................................................ 5 4.3 Installing the signalling group(s) ..................................................................................... 5 4.4 Number Analysis and Routes ......................................................................................... 6 4.5 SIP Trunk Specific Data ................................................................................................. 6 4.6 Projecting the ISG .......................................................................................................... 6 4.7 Security Aspect .............................................................................................................. 7

5 Using voipGATE .................................................................................................... 11

5.1 Making Test Calls ........................................................................................................ 11 5.2 voipGATE Support ....................................................................................................... 11

Document history

Ver. Release Date Description Author

0.1 27.05.2009 DRAFT Only for internal use only Val Jelinic

0.2 14.07.2009 DRAFT Only for internal use only Val Jelinic

0.3 31.08.2009 DRAFT Only for internal use only Val Jelinic

0.4 08.09.2009 DRAFT Only for internal use only Val Jelinic

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1 Introduction

1.1 Getting Started

This White Paper is intended as a guide for the configuration of the PBX devices listed below to connect to the voipGATE service. The intended audience of this document is the PBX Administrator or Network/Solutions Integrator of the PBX device. Please ensure you have received the Welcome Email from voipGATE for the required SIP trunking information necessary to configure the PBX. Unless otherwise stated please use the default or factory settings.

1.2 Version Compatibility

The build versions utilised in this series of testing are; voipGATE version utilised: 1.4.r.75450 NEC Philips Software tested: is3000 package 9810.43.A NOTE: Please note that differing results of compatibility may be experienced on other releases/versions of the same product line.

1.3 Latest Information

All information presented in this document is current at time of writing.

The latest information regarding NEC Philips build versions should be sourced directly from the NEC Philips website which you can find at: www.content.nec-philips.com

The latest information regarding voipGATE compatibility and testing should be sourced directly from the voipGATE Support page which you can find at: www.voipgate.com

Or, conversely, if you have tested a version that is not present on our Support site, please feel free to post your findings on our Forum: http://www.voipgate.com/forum/

The product‟s pictures and names mentioned in this document are trademarks or registered trademarks of their respective owners. VoipGATE SA does not claim any ownership rights to these pictures, products, logos and brands.

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2 voipGATE Settings

2.1 Settings / Advanced / VoIP Settings

Login into your voipGATE account and go to the “Advanced Settings” tab then “VoIP Settings” tab and configure your settings as per below.

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2.2 Settings / Dial Options

Configure the “Dial Options” tab as per below. Please note that it is important to choose an “International prefix” of “00”

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3 SOPHO IS3000 Configuration

To avoid possible interruption or potential loss of all services and communications we recommend that the configuration of the SOPHO IS3000 only be performed by an approved NEC Philips Administrator or Technician. Please contact your nearest NEC Philips Partner representative of NEC Philips Solutions Integrator for assistance.

3.1 Required information for configuration

Refer to your Welcome Email from voipGATE to ensure you have the following info ready: STUN Server STUN Port Outbound Proxy SIP/IAX Proxy/Registrar SIP/IAX User ID SIP/IAX Authenticate ID Password Time Server

4 SOPHO IS3000 Settings

This Whitepaper describes the projecting aspects how to configure SIP in the iS3000. When the iS3000 is already configured for "IP enabling", “CCIS over IP” or "Software SMA", some of the settings described below might be present already. In principle three things need to be configured : projecting a virtual SIP shelf, a virtual SIP trunk board and the ISG board.

4.1 SOPHO IS3000 System Requirement

Call@Net 3.5 (or higher). CPU3000 with Accelerator Module (AM) and a 32 MB DRAM. CIE firmware release A100.10.05 (or higher). ISG firmware release 201.03.05 (or higher) ISG license number 59 is required to make "SIP trunk" calls.

It is assumed that the necessary SIP related boundaries are known.

4.2 Virtual Hardware

1. Check boundaries (max number of PMs & max number of virtual PMs in a unit)

2. Assign a virtual “SIP” shelf (PM-shelf)

3. Assign a PMC board and then set the PMC board in service.

4. Assign a virtual SIP trunk board

5. Assign the “SIP” service to a service client profile.

Note: Do not put the virtual SIP trunk board/circuits in service, before assigning SIP specific data to the SIP route.

4.3 Installing the signalling group(s)

1. Check boundaries (max number of SIP signalling groups)

2. Assign the correct media access code to the signalling group(s)

3. Assign the Codecs used

4. Assign the payload

5. Assign whether RFC2833 is used (1) or not (0).

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6. Check the changed signalling group data.

4.4 Number Analysis and Routes

1. Assign a Trunk Access Code to reach the SIP destination (XX)

2. Set the destination characteristics for destination XX

3. Assign the external numbering scheme

4. Create a route for SIP trunks

5. Enter the route in the route table

6. Set the route characteristics

7. Assign the internal number range in the incoming analysis tree

8. Set the bundle characteristics

9. Assign the bundle to the route

10. Assign the 32 lines to the bundle

4.5 SIP Trunk Specific Data

Before a SIP trunk may be taken into service, certain SIP related items have to be projected first. This is done using OM commands CHSIPD, CHSIPA and RESIPR.

1. Assign SIP specific data to the SIP route (XX).

2. Assign SIP IP related data to the SIP route (XX).

3. Activate registration of the SIP route

4. Check the projected SIP items.

5. Set the virtual PMC and SIP trunk board/circuits in service (board previously assigned in sub-section "Virtual Hardware")

4.6 Projecting the ISG

REMARKS:

The ISG must be loaded with firmware release fa2010v1.305 or higher. Note that in a “CCIS over IP” network with an SV7000 release fa2010v1.305 or higher is required.

The CIE (in CCS systems) must be loaded with firmware release fa1001.003 or higher.

"IP-enabling", "IP-trunking" and “CCIS”may share ISG channels with SIP, provided that the ISG license is present. Besides the possibility to have only one route to the ISG it is also possible to project more routes and to apply bundle splitting. Bundle splitting can be done in order to leave a guaranteed amount of ISG-channels available for SIP calls. In that case, the no "ISG channels" license alarm will be generated when the to IP enabling, IP trunking routes and CCIS allocated channels are exhausted, congestion tone is given.

It is possible to achieve load-sharing when two (or more) ISGs are present in the system.

1. Assign the ISG with board-type 18 in a 'real' PM shelf.

2. Assign an analysis tree to DIAL-TYPE 11: “media dialling”

3. Assign the media access code (trunk access code) to the destination (the ISG) in the analysis tree related to the dial type “media dialling”

4. Set the destination characteristics

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5. Create a QSIG route

6. Enter the route in the route table

7. Set the route characteristics

8. Set the bundle characteristics

9. Assign the bundle to the route

10. Assign 10, 20, or 30 lines (depending on the ISG license) to the bundle

11. Make sure that on the TFTP server a prebisg.txt (or prebisg<mac-address>.txt in case only one specific ISG should be loaded) file is present. This file contains the name of the used ISG software package, e.g. fa2010v1.305.

12. Make sure that on the TFTP server the software package fa2010v1.305 is present

13. Set the ISG board and circuit 0 into service

14. To check the settings on the ISG, start up a browser and fill in the IP address of the ISG. To login, use "isgadmin" for both the Username and Password (case sensitive and fixed).

Keep in mind that the browser output is mainly for test/check-purpose. This means that the layout might be enhanced in the future release of the ISG. Furthermore not all data is valid e.g. when the data is "unknown", then it means default value. In the 'Channel Status Overview', the second column indicates the status of the channels. This can be :

Free B-channel is not used

Busy IO B-channel is used for an 'Internal Outgoing' call (call from/to IP phone)

Busy TO B-channel is used for a 'Trunk Outgoing' call (call between ISGs)

Busy TI B-channel is used for a 'Trunk Incoming' call (call between ISGs)

Busy C B-channel is used for a 'CCIS' call

Busy CN B-channel is used for a 'CCIS' call, but no RTP channel is assigned.

Busy EI B-channel is used for an Incoming call to an Extension connected to an IP21

Busy EO B-channel is used for an Outgoing call from an Extension connected to an IP21

Busy S B-channel is used for „SIP‟ call

Busy SN B-channel is used for „SIP‟ call, but no RTP channel is assigned

Note that for a CCIS call it is not possible to discriminate between an incoming or outgoing call.

4.7 Security Aspect

From ISG release fa2010v1.501 onwards it is possible to switch OFF the ISG web server page. To achieve this the following text lines have to be included in the preisg.txt file :

[WebServer] WebServerEnabled = 0

Default = webserver will be on.

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4.8 SIP Trunking parameters overview (note: to be used as a guide only)

<dinars:0,21

DESTINATION ID: D=Destination, L=Line, P=Paging route, Q=A-queue, S=Server,U=Unit

DESTINATION

TREE CODE ANALYSIS RESULT NUMBER ID NUMBER

0 21 Trunk access code 0 D 2

0 21 Trunk access code *88 D 88

EXECUTED

<didest:88

DEST TREE FST-DT SND-DT ACC-REP ROUTE-TABLE DELAY-SEIZURE NUMB-PLAN

88 88 0 0 0 88 D 0 0

EXECUTED

<dinars:88

DESTINATION ID: D=Destination, L=Line, P=Paging route, Q=A-queue, S=Server,

U=Unit

DESTINATION

TREE CODE ANALYSIS RESULT NUMBER ID NUMBER

88 22 External number 00 - -

88 22 External number 2 - -

88 22 External number 4 - -

88 22 External number 6 - -

EXECUTED

<dirota:88

ROUTE-TABLE UNIT SEQUENCE-TABLE

88 1 1

NORMAL EXTENSION OPERATOR PRIORITY EXTENSION

ROUTE PREF TRFC SMART ROUTE PREF TRFC SMART ROUTE PREF TRFC SMART

88 p 2 No 88 p 2 No 88 p 2 No

EXECUTED

<dirout:88

ROUTE UNIT BSPT GEN-OPTS GEN-TONE CV CC-TABLE

88 1 - 111101001110000 440440 0 -

INC-OPTS TONE-AND-DDI-OPTS TREE A-QUEUE OVE SCNE

10100000100 000699999 38 16 - -

OUT-OPTS ATF

010100 0

NO INCOMING DIGIT CONV. ON THIS ROUTE (USE DIDGCO FOR OUTGOING DIGIT CONV.)

SEQ BUNDLE

0 88

EXECUTED

<dibndl:88

BUNDLE BSPT ROUTE UNIT DIR-AND-NEG OPTIONS CON-AND-SIG-TYPE ALL-CALLS

88 - 88 1 2 - 1100000000101001 5 24 -

SEQ SHELF BRD CRT B-CH LINE

0 13 1 0 - 8801

1 13 1 1 - 8802

2 13 1 2 - 8803

3 13 1 3 - 8804

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4 13 1 4 - 8805

5 13 1 5 - 8806

6 13 1 6 - 8807

7 13 1 7 - 8808

8 13 1 8 - 8809

9 13 1 9 - 8810

EXECUTED

<didial:;

DIAL-TYPE ANALYSIS GROUP ANALYSIS TREE ROUTE

0: Extension dialling 000 000 -

0: Extension dialling 001 010 -

1: Enquiry dialling 000 001 -

1: Enquiry dialling 001 011 -

2: Operator dialling - 002 -

3: Post dialling - 003 -

4: Alternative destination dialling - 005 -

5: FM primary dialling - 005 -

6: Pick up destination dialling - 005 -

7: Executive secretary dialling - 007 -

8: Overlay time out dialling 000 008 -

9: Overlay continue dialling 000 009 -

DIAL-TYPE ANALYSIS GROUP ANALYSIS TREE ROUTE

11: Media dialling - 015 -

EXECUTED

<diprof:;

PROF-ID SERVICE LDN

1 OM VDU010

TMS SS

FDCR FDCRIP

5 SIP -

Default SIP -

EXECUTED

<diippr:;

IP-ADDRESS PROF-ID

10.0.0.151 1

10.0.0.152 1

172.16.1.249 5

192.168.1.15 1

EXECUTED

<disipr:88

ROUTE Route Name Auth. UserName Auth. Password PROT P2P-RTP

88 vgnecphilips01 vgnecphilips01 vTC45snbf2 UDP 0

Proxy IP-Address Port Proxy Name SPV

80.92.86.40 5060 80.92.86.40 0

Inside glob. IP Port Reg. IP-Address Port Reg. Domain Name

212.76.255.20 5060 80.92.86.40 5060 80.92.86.40

Lease Time (min)

Requested Expires Req. Status Cur. Status

60 40 CLIENT INS

EXECUTED

<

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4.9 Configuration Data Overview (note: not to be used as a reference)

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5 Using voipGATE

5.1 Making Test Calls

After successfully configuring your voipGATE Service you should validate your settings by performing the following series of calls, checking ringtone, audio & quality on all calls:

a) Test an Outbound call to a Local Fixed Number. (same Area Code) b) Test an Outbound call to a Local Mobile Number. (to Mobile Network) c) Test an Outbound call to a Local Fixed National Number. (different Area Code) d) Test an Outbound call to an International Fixed Number. e) Test an Outbound call to an International Mobile Number. f) Test an Outbound call to Auto-Attendant (check DTMF) g) Test inbound to an internal DID (for each DID created) h) Test inbound to Auto-Attendant (check DTMF) i) Test transferring calls off-site (to an external number) j) Test Outbound call to Emergency Services (as required. Ensure Emergency Services Operator is

advised that this is a test call!)

5.2 voipGATE Support

voipGATE Support can be obtained via our web portal which can be found at: http://www.voipgate.com/site/index.php/en/support Or by contacting voipGATE Support directly @: support@support.voipgate.com