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YOUR LOGO Phase 2 International Providing critical business software solutions at affordable prices http://phase2.com
YOUR LOGO
Phase 2 International
Providing critical business software solutions at affordable prices
http://phase2.com
CRM Neglected Cases
Microsoft CRM 4.0 can be used to report on almost any set of data collected.
For service delivery and helpdesk tickets, this is best done through “Neglected Cases”, where you set a threshold of how many days a ticket can be left open before its considered neglected.
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CRM Neglected Cases
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From the reporting tab,Select Neglected Cases
CRM Neglected Cases
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Set additional filter criteria if needed
CRM Neglected Cases
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Run the report services
CRM Neglected Cases
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View report in overview format
CRM Neglected Cases
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View report in detailed format
