NeGP Strategy Formulation

R Chandrashekhar, IAS Secretary, IT

Milestone

Year 2002

Year 2003

Year 2004

Year 2005

Year 2006

eGovernment – Is It important? Lets Check it Out?

eGovernment – Potential for Good Governance?

eGovernment – The Making of a Road Map - Let the Plan be crystallized

eGovernment– Consult and build consensus

eGovernment – Lets Roll it Out

Year 2008 eGovernment – Measuring performance and evaluating benefits

Year 2010 eGovernment – Need to speed up

MilestoneYear 2002 eGovernment – – Is It important? Lets Check it Out

eGovernment = IT = Hardware = PC

IT = National Informatics Centre = Internet Access

Some State Led Initiatives – Maharashtra, AP and Karnataka

Limited Understanding of the Concept, IT was elitist

Isolated but significant successes but champion led….Essentially, absence of a game plan

Increase in GDP growth rate

Very Little Awareness of eGovernment?

Good Governance for accelerating GDP & cutting Red Tape

Milestone

DIT takes up study of 6 Ministries to introduce eGovernment

Workshops with Central Ministries, State Governments and IT Industries, CSOs.to ascertain and generate interest

Selection of 3 areas – land records, transport and registration

Launch of Horizontal Transfer Programme in 12 States– Roll out of Good Practices

Iterative series of presentations to key decision makers in PMO,Cabinet Secretariat including PM and Cabinet Secretary

In principle approval of NEGAP by PM

….beginning of a story

….Great Interest and Promising Results but…

Year 2003 eGovernment – Potential for Good Governance?

Learnings from best practices- within & outside the country

Milestone

Need for “awareness” – Political and Administrative

Need for an overarching Vision

Define the benefit upfront – benefit for whom?

National Workshop in Delhi with all States and Ministries

Need for Professional inputs in Programme Design

Selling Success Stories – (Bhoomi, Sarita, Vahan, Sarathi, etc)

….Significant Learning

Year 2004 eGovernment – The Making of a road map

Milestone

Regional Workshops – One to One meetings

National eGovernance Conference : Driving the Demand for the programe

Global Trends – Leveraging India’s IT for India

Proposal put up to the Cabinet Secretary – Cross Cutting ProgramStudy of the Program and Financial Management Framework – Hammering an agreement with all Stakeholders

Agreement on the Vision

… Need to build Demand from Ministries and Extended consultation

Year 2004 eGovernment - Let the Plan be crystalized

SWOT defined what we need to work on..

Milestone

Extended Discussions – One to One

Best Practices – World Bank, UNDP, Industry and CSOs

Agreement on Scope – Central MMPs, State MMPs, Services and Service Levels

Agreement at the Highest Level – PM Review

Capacity Building to build participation. M&E Framework

Limited Funding for undertaking preparatory activities

…. Design of a Robust Framework to drive a programme

Year 2005 eGovernment – Consult and build consensus

….Broad Agreement on Vision and Objective, Differences on Modalities

Study to detail cost, undertake feasibility Study and build momentum and create demand

Milestone

Cabinet Approval – Vision, Strategy, Roles and Management Structure

Setup of a professional PMU to monitor performance

Detailed Guidelines – Centralized Planning, Decentralized Implementation

Overwhelming Response from States – Capacity still major issue

… Formal Approval

Demand outstrips the capacity or supply

Year 2006 eGovernment – Lets Roll it Out

Milestone

Impact Assessment of Projects carried out

Number of trips to Government offices reduced by 1-2 tripsNumber of trips to Government offices reduced by 1-2 trips

Waiting time at offices reduced in the range 20-40%Waiting time at offices reduced in the range 20-40%

Land Records Project – Significant reduction in briberyLand Records Project – Significant reduction in bribery

Direct Cost savings to citizens

Year 2008 eGovernment – Measuring Performance & Evaluating Benefits

Rural outreach to 2400 villages to get user feedback

Milestone

States want more

Pace is still an issue

Results are trickling in

Program for Impact Assessment to evaluate & learn

Feedback to continuously refine the strategy

Year 2010 eGovernment – Need to Speed Up

THANK YOU

MilestoneSWOT

Strengths

….Essentially, absence of a game plan

Opportunities

Weaknesses Threats

•Rapid Growth of IT Industry•Qualified Bureaucracy•Competent Resource•Focus on Governance

•Poor Infrastructure• Transparency Issues•Reluctance of Staff•Limited Case Study of end to end IT in Government• Lack of private sector in Government

•Emphasis on Governance•Media Activism• Aware Citizenry

•Sustainability•Shift in priorities/vision•Magnitude of Task•Differing level of interest

NeGP Vision

“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”

NeGP Strategy

Centralized Initiative, Decentralized Implementation

Focus on Services & Service levels

Ownership and Central Role of Line Ministries/State Governments

Emphasis on Public Private Partnerships (PPP)

15

Implementation Framework

15

Apex Body( Headed by PM)

National e-Governance Advisory Board

( Headed by Minister)

Apex Committee( Headed by CS)

DIT

NIC NeGD NISG

Provincial /State Governments

Line Ministries

Line Ministries

Line Ministries