NEOMED TEMPLATEINTRODUCTION TO
LEAN/SIX SIGMA PRINCIPLES
DAY 2: MARCH 20, 2020
HOUSEKEEPING
• Engage in today’s learning session by utilizing the voting & chat features in Zoom
• All lines have been muted • Today’s session is being recorded and will be available for review
on the program website• Bookmark the Resources & Templates web page
https://www.neomed.edu/lss/resources-templates/
LEARNING OBJECTIVES
• Review the key activities of the Define Phase• Explore ways to generate and prioritize improvement ideas• Discuss characteristics of project teams• Examine roles & responsibilities of team members• Review the components of a Project Charter
PREVIOUS DAY RECAPLean + Six Sigma = Continuously improved, client-centered processes that are efficient & reduce variation
Benefits• Improved Customer Satisfaction• More Efficient Processes• Reduced Errors (Variations/ Defects)• Scalable Framework for Impacting Change
8 Forms of WasteDefectsOverproductionWaitingNot Fully Utilizing PeopleTransportationInventoryMotionExcess Processing
DMAIC FRAMEWORK
Define
Measure
AnalyzeImprove
Control
DMAIC is a systematic process to solve problems & improve business performance
DEFINE PHASE Key Actions• Identify the problem or opportunity
• Develop a Project Charter around identified problem or opportunity
• Set goals for success
• Assemble project team
• Assign team member roles & responsibilities
• Identify key inputs & outputs
• Determine gaps between customer requirements & business process
PROJECT SELECTIONProject Identification Sources• Organizational Leaders
• Leadership Council
• Customer Feedback
• Employee Engagement
• Organizational Metrics
• Personal Observation & Reflection
TEMPLATE: WASTE SCAVENGER HUNT
PROJECT PRIORITIZATION
IMPACT EFFORTPossible LOW LOW
Implement HIGH LOW
Challenge HIGH HIGH
Kill LOW HIGH
PICK Charts are a ROI tool that helps prioritize projects
TEMPLATE: PICK CHART
PROJECT VIABILITY EVALUATIONYES NO MAYBE
Does my project align to my organization’s strategic & operational plans?
GO STOP INFO
Does my project provide benefit to customers? GO STOP INFO
Do I already know the root cause or solution that needs to be implemented?
STOP GO INFO
Does my project address a single problem? GO STOP STOP
Does my project improve a process in a measurable way? GO STOP STOP
Can my project generate data to support decision making? GO STOP INFO
Does my project have realistic goals? GO STOP STOP
Does my project have a manageable scope? GO STOP STOP/INFO
Does my project meet the minimum financial contribution? GO INFO INFO
Do I have leadership support? GO STOP STOP
PROJECT TEAMRoles & Responsibilities
Team Members Characteristics • Willingness to work cooperatively with other members• Strong knowledge of process, product / service, & customer• Ability (willingness) to challenge the status quo• Comfortable asking questions• Actively engaged • Effective communicator• Availability to participate
Role Position ResponsibilityChampion Executive Leadership Makes resources availableSponsor Line of Business Leader Goal sign-off, removes roadblocks
Process Owner Operational Manager Sustains the changeTeam Leader Project Manager Coordinates & facilitates
Team Member Subject Matter Expert Informs & gathers data
PROJECT CHARTERPurpose: Creates an alignment of project’s expectations & purpose
Primary Components• Problem Statement• Business Case / Project Rational• Financial Impact Statement• Goal Statement• Objectives / Deliverables• Scope Statement• Project Milestones• Team Members• Assigned Resources
PROJECT CHARTER
PROBLEM STATEMENT
Problem Statement = Problem outline & pain of process
Strong Problem Statements• Avoid supposition of cause• Specific• Fact based• Answer critical questions
What is the problem?Where is it happening?When is it occurring?Who is impacted by the problem?Why is it a problem?How big is the problem?
TEMPLATE: PROBLEM STATEMENT WORKSHEET
GOAL STATEMENT
Make your goal S-M-A-R-T
Specific MeasurableAchievableRelevantTime-Bound
TEMPLATE: GOAL WORKSHEET
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