LOGO AREA

+55 32 3836 55 55

+55 32 9685 55 55

Default address Avenue, 4214,

Postal code 80.250-210 / Curitiba PR BR

www.default.com

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Default address Avenue, 4214,

Postal code 80.250-210 / Curitiba PR BR

+55 32 3836 55 55

+55 32 9685 55 55 | | www.default.com

Lets Talk Profits

About Syntel

• Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group

• Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company

made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of

Telecommunication

• Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft

Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates &

SMEs.

• Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India

• Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically

equipped to offer cutting edge solutions to give your business a sharper edge.

• With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise

communication space with a 24% market share

• Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions

LOGO AREA

+55 32 3836 55 55

+55 32 9685 55 55

Default address Avenue, 4214,

Postal code 80.250-210 / Curitiba PR BR

www.default.com

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Syntel Reach A widespread network across the country with…

• HO at Pune

• Pan India branch Offices @ +12 Metros & Mini-Metros

including….

• Mumbai

• Delhi

• Kolkata

• Bangalore

• +100 distributors

• +250 dealers/resellers

• +50 Direct Sales Resources & +10 Key Account

Managers

• +10 Technical Resources to support the frontline &

partners

• Hyderabad

• Chennai

• Jaipur

• Kochi….etc

Why choose Syntel?

• Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum

of Wireline & Wireless backbone & tools that enterprises will need, you can take comfort in Syntel’s track

record of having installed more than 3 million telephone lines

• Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance

index with state-of-the art internal communication solutions that are paced with evolving Guest expectations

• Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust

ROIs and industry best uptime SLAs

• Syntel offers to its customers best in industry intelligent call routing, automated reception and customized

greetings for a world class reception

A fully scalable solution starting from 8P to 256P

Digital & IP enabled Technology Platform for superior functionality

Multiple trunk interface options including GSM, ISDN PRI, SIP & Analog Trunks

Fully automated with the latest and best technology applications; all inbuilt in the system

The Highlights…

At Syntel we offer communication solutions that make a

significant difference to our customer’s business, the

emphasis being on designing products and services with an

assurance of a superior return on investment!!!

Application Benefits • Automating your caller’s reception

• Differentiating between voice & fax calls

• Making the most of your EPABX

• Routing your calls to you instantly

• Enabling you with instant details of your callers

• Choosing the right telecom interfaces

• Directing calls via the least cost route

• Operating within the calling budgets

• Off-premise connectivity via Mobile Extension

• Tracking your call traffic details

• Increasing your operational efficiency

• Provision to greet 8 callers simultaneously in a highly pleasing

manner via an inbuilt Auto Attendant; an application that is

otherwise charge d for extra with other EPABXs

• Provision to record 8 different messages that can be played

separately on each telephone line or during the time zone

specified

• An absolutely essential feature for all companies, especially

with high incoming call traffic to ensure all callers are attended

to irrespective of the call traffic load

Automating your caller’s reception…

• An image enhancing tool for the organization owing to the professional call handling

• Equips the receptionist to work more efficiently and frees her up to handle additional tasks

• Organizations tend to dedicate separate lines to receive or send

faxes because of their existing system’s inability to automatically

route fax calls to fax machines

• On the other hand, the NEOS is equipped with inbuilt Auto

Fax Detection that can differentiate between a voice and a

fax call and hence forward the latter automatically to any one of

the 4 fax machines interfaced

Differentiating between voice and fax calls…

• As a result, all telephone lines connected to the system can be treated as Telefax lines, thus optimally

utilizing all plans subscribed.

• Not to mention, saving the recurring cost on the dedicated fax lines is an additional plus to resource

optimization

• It also enables the organization to publicize just one number in all its media releases, making it easier for

immediate recall

• Most of the available EPABXs tend to have a long list of user codes

that are very difficult to remember thus ending up with people

not using features

• NEOS has been designed to have an inbuilt Voice Guidance

Prompts which lists all the possible options that one can

exercise for a particular event. E.g. instead of a busy tone, a normal

extension user will be told ‘For Auto Call Back, dial 4’ whereas a

senior manager will be told this plus ‘To barge-in, dial 5’.

Making the most of your EPABX….

• The system is equipped with 75 such voice prompts to ensure the user operates all features optimally

• Not to mention, due to bi-lingual provisioning (i.e. prompts in English and Hindi), it makes it even more

user friendly by allowing the user to opt for the language they are more comfortable with or can

comprehend better

• Most of the calls landing at the reception belong to frequent

callers who typically need to speak to one particular person

regularly

• To save on the reception time of transferring such repeated

calls, the NEOS is equipped with CLI based Routing for

automatic call transfers for designated extensions

Routing your calls to you instantly….

• 100 such repeated caller’s CLI numbers can be programmed in the system for direct landing on mapped

extensions without any operator intervention, thus multiplying the efficacy of the receptionist many times

over

• This is an added plus for senior management who so not wish to receive their personal / confidential calls via

the reception

• For the callers, they get instant attendance from the concerned SPOCs thus giving them a sense of

importance

• The NEOS is equipped with an inbuilt mini-CRM Software (single

user) which generates an instant popup window on the user’s

computer screen even before the call lands on his extension

• Customer details including name, number, address, etc displayed with

each Incoming Call Alert

• Call detail record of all missed, received and dialed calls with report

generation and printing facility

Enabling you with instant details of your callers…

• Incoming Call Alerts with a list of the last 5 incoming & outgoing calls, received from or made to the calling

number, with time, date & duration details along with the summary of the call for immediate reference

• Facility to insert remarks against each incoming & outgoing call logged, as a reference for further

telephonic conversations

• The NEOS is equipped to support multiple telecom interfaces

whether it be on a standalone or a combo basis

• The user organization can choose to connect anything from

normal Analog Trunks, GSM Trunks, PRI Lines or

even SIP Lines based on their out dialing call traffic

• Based on the organization dynamics, the Syntel consultant

suggests the optimum connectivity to suit the operational

needs as well as ensure maximum return on investment

Choosing the right Telecom interfaces…

• The user has the flexibility to churn any of the subscribed lines without having to replace the system by

simply upgrading to the selected platform

• Facility of GSM trunks can be further capitalized on by establishing a CUG between the PBX interfaces and the

field sales and service resources for free calling

• In India, we have a different tariff structure for calls made to

landline and mobiles as well as different Service Provider

networks

• Typically, calls cost the least only if routed via the same

network

• NEOS supports Least Cost Routing wherein the system

identifies the service provider as well as the type of trunk

interface for routing the call based on the number type dialed

Directing calls via the least cost route….

• With the benefit of being able to have a combination of trunk resources, this feature further enhances the

savings by routing mobile calls via GSM network, landline calls via PRI/Analog Trunks and international calls

via SIP.

• To sum it, an organization can reduce its Voice OPEX - i.e. reduce the telephone bills – by 25-30% by just

implementing least cost routing

• Even after selecting the right combination of trunk interfaces

and implementing least cost routing, there is a need to

ensure that the chosen schemes are used optimally to ensure

there are no surprises in the telephone bill

• NEOS supports a special Extension Budgeting facility to

set out dialing budgets for every user individually. The logical

functioning is similar to that of a prepaid card with daily or

monthly validity

Operating within the calling budgets….

• It also supports Trunk Budgeting for every service provider line interfaced to ensure that the available

free/subsidized calls allowed on all lines are used completely and optimally before additional billing starts

• The respective extension / trunk is disabled for out dialing as soon as the budgets are exhausted, making the

end users start using the same judiciously

• The NEOS is equipped with Mobile Extension application

to ensure off premise connectivity to the office system

• In a PRI enabled NEOS environ, user has the facility of

mapping his mobile phone with his extension for

simultaneous ringing

• Either of the terminals can answer the call without the caller

knowing the user’s whereabouts

Off premise connectivity...

• This ensures that a designated user never misses the important calls whether he be in or outside office

• The user doesn’t need to disclose his personal mobile number for being accessible

• A complete record of all calls is available for scrutiny, something that is compromised when people directly

call mobile phones

• NEOS supports extensive Call Reports to help the

user analyze the organization call traffic

• Detailed record of all missed, received and dialed call

details

• Separate bifurcation for local, STD & ISD calls available

• Capacity to store 10,000 such records, operational on

FIFO methodology

Tracking your call traffic details…

• Capability to output customized reports and print the same for records and processing

• Special provision to create flags to highlight certain events in the call detail record; e.g. All calls exceeding

30mins to be highlighted

• Inbuilt billing software to give cost estimates for each call, extension wise as well as trunk wise

The NEOS supports state-of-the-art Smart Phones (KTS) for an enhanced user experience. Ideal for Senior

Management and Operator.

Increase your operational efficiency….

• Backlit LCD – 2 and 4 line

• Calling Number & Name Display

• DSS – 24 keys x 3 levels

• Function Keys for Call Park, Conference, Transfer, etc

• Calling Waiting & Display

• Missed, Received and Dialed Calls – 30 each

• Phonebook – 50 entries

• Online Advice of Charge

• Clock Display

• Duplex Speakerphone

Although we prefer not to confuse our

customers with the typical industry

jargon, included herewith is the balance

checklist of features should you still

need to compare!!

NEOS versus Others…

Parameters NEOS Others

Technical Specifications

Technology Digital & IP Ready Only Digital

Scalability Up to 256 ports Up to 128P

Trunk Interfaces CO, PRI, GSM, SIP Only CO & PRI

Programming Backup Inskin on Flash Chip No

ASMDR/ Call Buffer 10000 with independent flags for

demarking filtered calls 200

Networking Options IP & SIP No

Gateway Capability Doubles up as GSM-PRI G/W No

Attendant (Voice) Features

Auto Attendant Inbuilt - 8 port with multiple message

options for dynamic allocation Optional - 4 Port

Voice Guidance Prompts Inbuilt, Extensive & Bi-Lingual Optional & Limited

Billing & Budgeting Trunk Budgeting Inbuilt No

Extension Budgeting Inbuilt No

Call Billing Inbuilt Optional

Other System Applications

CLI Inbuilt Optional

CLI based Routing Inbuilt No

Auto Fax Detection Inbuilt - 4 Port Optional

Mini CRM S/W Inbuilt - Single User No

Hotel/Motel Features Inbuilt Optional

KTS

Advice of Charge Yes No

Waiting Call Display Waiting telephone numbers displayed

on KTS LCD No

Call Detail Record Missed, Received & Dialled; 30 each No

LOGO AREA

+55 32 3836 55 55

+55 32 9685 55 55

Default address Avenue, 4214,

Postal code 80.250-210 / Curitiba PR BR

www.default.com

___________________________________________

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+55 32 3836 55 55

+55 32 9685 55 55

Default address Avenue, 4214,

Postal code 80.250-210 / Curitiba PR BR

www.default.com

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The SMART Choice!!!