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NERC Alerts TrainingResponding to Alerts
September 22, 2009
Responding to Alerts – Overview
Receive the alert email notification.
Acknowledge the alert.*
Create a response.
If necessary, edit the response.
Approve the response.*
If necessary, update the response with errata.
* Required before due date.
Notification of a new alert is sent to your email from [email protected].
Go to the URL https://www.nercalerts.com in the notification email to login and read the alert.
Responding to Alerts – Notification
Receive Alert Email Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Sample Alert Email
URL
Logging In
Address bar
Login
Go to https://www.nercalerts.com and type your email address and password.
Logging In
Login button
Click Login.
Reading Alerts
Alerts link
Click the Alerts link at the top of the page.
Reading Alerts
List of alerts
A list of alerts appears.
Reading Alerts
Alert title link
Click the title of the alert to read it.
Reading Alerts
Industry Advisory alerts do not require a response.
Type
Handling
Alert Types
n Industry Advisory
n Recommendation to Industry*
n Essential Action Notification*
* Denotes that a response is required
Alert Type
Alert Handling Levels
n Public
n Private
n Sensitive
n Confidential*
* Can only be seen by Company Officers
Handling Level
Responding to Alerts – Acknowledge
Recommendation to Industry and Essential Action Notification alerts require a response.
Type
Acknowledge and response form
Alert Due Dates
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Responding to Alerts – Acknowledge
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Acknowledgebutton
Click the Acknowledge button.
Responding to Alerts – Acknowledge
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Entities
Select your Entities.
Responding to Alerts – Acknowledge
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Acknowledge for selected button
Click Acknowledged for Selected.
Responding to Alerts – Acknowledge
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Alert acknowledged
Answer the response questions• Text
• Radio button selection
• Yes/No checkbox
Upload supporting documentation
Submit one response for multiple entities
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Addresponsebutton
Click Add.
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
SelectEntities
Click Add Response for Selected.
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Click Add Response for Selected.
Add Response for Selected button
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Click OK.
Apply response to all selected entities
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Response form
Fill out the Response Form.
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Document upload form
Upload documents.
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Save button
Click Save.
Responding to Alerts – Create Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Responses saved
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Allows you to change your answers to the response questions
You can continue to change your response until it is approved
Click Edit.
Edit responsebutton
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Click Edit Response.
Edit Responselink
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Edit the response.
Response form
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Remove uploaded documents and upload new documents.
Document management form
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Save button
Click Save.
Responding to Alerts – Edit Response
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Response changed
After a response is submitted, a Company Officer can approve the response.
Responses must be approved on or before the due date.
Reminder emails are sent 24 hours before a response is due.
Responding to Alerts – Approve
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Responding to Alerts – Approve
Click Approve.
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Approve responsebutton
Responding to Alerts – Approve
Click View Response to Approve.
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
View Response to Approve link
Responding to Alerts – Approve
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Response
Read the response.
Responding to Alerts – Approve
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Approve Response button
Click Approve Response.
Responding to Alerts – Approve
Receive Alert Email
Acknowledge Alert
Respond to Questions
Edit Response
Approve Response
Response approved
Entering Errata
Errata allows you to change your response to an approved alert
Errata must be re-approved by a Company Officer
Add Errata Edit Errata Approve Errata
Entering Errata – Add
Add Errata Edit Errata Approve Errata
Addresponsebutton
Click Add.
Entering Errata – Add
Click View Response to Enter Errata.
View Response to Enter Erratalink
Add Errata Edit Errata Approve Errata
Entering Errata – Add
Click Enter Errata.
Enter Errata button
Add Errata Edit Errata Approve Errata
Entering Errata – Add
Add Errata Edit Errata Approve Errata
Enter your errata response.
Response form
Entering Errata – Add
Add Errata Edit Errata Approve Errata
Document upload form
Upload errata documents.
Entering Errata – Add
Add Errata Edit Errata Approve Errata
Save button
Click Save.
Entering Errata – Add
Add Errata Edit Errata Approve Errata
Errata entered
Entering Errata – Edit
Add Errata Edit Errata Approve Errata
Click Edit.
Edit responsebutton
Entering Errata – Edit
Edit Responselink
Add Errata Edit Errata Approve Errata
Click Edit Response.
Entering Errata – Edit
Response form
Add Errata Edit Errata Approve Errata
Edit the response.
Entering Errata – Edit
Add Errata Edit Errata Approve Errata
Remove uploaded documents and upload new documents.
Document management form
Entering Errata – Edit
Add Errata Edit Errata Approve Errata
Remove uploaded documents and upload new documents.
Document management form
Entering Errata – Edit
Add Errata Edit Errata Approve Errata
Save button
Click Save.
Entering Errata – Edit
Add Errata Edit Errata Approve Errata
Errata response saved
Entering Errata – Approve
Add Errata Edit Errata Approve Errata
Click Approve.
Approve responsebutton
Entering Errata – Approve
Add Errata Edit Errata Approve Errata
Click View Response to Approve.
View Response to Approve link
Entering Errata – Approve
Add Errata Edit Errata Approve Errata
Errata response
Read the errata response.
Entering Errata – Approve
Add Errata Edit Errata Approve Errata
Approve Response button
Click Approve Response.
Entering Errata – Approve
Add Errata Edit Errata Approve Errata
Response status changed
Viewing the Response Status
View the status of an alert at any time.
The site tracks:• when an alert was acknowledged and which user
acknowledged it.
• when a response was added and edited and which user modified it.
• when the response was approved and which user approved it.
Viewing the Response Status
Statusbutton
Click Status.
Viewing the Response Status
Acknowledgement Status(Acknowledged)
Response Status(Approved)
Response Status(Not approved)