Service Delivery Center

ConvergedSimplified UnifiedLife Cycle

Management

Vision & Mission Statements

Vision : Netax will be Recognized as One of the Global Implementation Major in the

Domain of Managed Services by the Year 2014.

Mission : Comply to Requirements associated with Infrastructure, Physical and ICT ,Human

Resources and Software Application Platform to Become an Advanced Managed Services Channel Partner Of Cisco - Q1 Of 2012.

Offer Managed Services Infrastructure, Data Centre and NOC to the Channel Echo System of Cisco - Ready By January'2012.

Offer White Label Managed Services Portfolio to Partners - Ready By January'2012.

Create a High Quality Practices Environment While Engaging with Cisco, it's Partners and Customers.

State-Of-The-Art Application Development Centre - By the End Of November'2012.

Road Map

Datacenter & NOC/SOC with Best Practices of a Carrier Class. - Driven by MSActivator Managed Services Platform from Ubiqube.

Moving Service Management to IaaS & SaaS .

Build Your Own Cloud (BYOC)

2014

2013

2012$ 186,000

$ 850,000

$ 2,000,000

2014

2013

2012

Road Map For Revenue GrowthRoad Map For Knowledge Growth

Advanced Managed Services Channel Partner

Master Managed Services Channel Partner

Gold Partner

Skill & Resources Infrastucture - Tier-2 Data Centre -Powered By MSActivator - Business Creation

Extended Partner For Application Development & Tier-3 Data Centre -Engineered For MSActivator Upgrades & New Versions - With Global Practices.

Cloud Infrastructure Centre & Cloud Centre of Excellence - With Global Services.

2014

2013

2012

2014

2013

2012

Road Map With Cisco Road Map With Our Principal Ubiqube

Year

Year

Year

Year

Converged Services Portfolio

• WAN / LAN accesses• Network : DHCP, static routing• NAT, QoS, VLAN, BGP

• IPsec VPN• Firewall• IPS/IDS• Content filtering

• CME/CUE• UC 500 / SRP 500• Dial plan, groups• Self care

MANGED SECURITY

MANAGED UC

MANAGED ROUTER / CONNECTIVITY

•Create Host/VM – Start/Stop•Self Care on CPU/RAM/HDD

IAASR

eporting

Mon

itorin

g

Creation -Customer Sites Devices

Networking

Security

VoIPReporting

Deploy

Test

Monitor and

Respond

Manage and

Improve

Life Cycle Management

Assurance

• Account Ownership

• Sales & Marketing

• Self Care Portal

• Support Requests with

Partner

: Delivery Process

NETAX SDC

Customer

Partner

• Netax SDC enables expansion of your technical delivery capabilities with geographical coverage.

• Enables deployment of projects that are multi- technology and multi-locational thereby enabling you to offer high quality support to customers.

Service Delivery Center (SDC)

Key Benefits:

Low Sign up Cost. Zero Risk Implementation -‘Pay as You Go’ Model. Easy to Deploy and Scale. No Hardware and Software Procurement. Increased Customer Satisfaction with an Accelerated GTM Activation Comprehensive Protection & Enablement to Meet Regulatory Compliance Mandates at

Affordable Prices. Contain or Reduce Support Costs & Optimize In House Technical Efficiencies. New Business Opportunities-Increased Revenues. Create New and Recurring Revenue Streams and Increase Profitability. Operational Scale Up without adding Additional Resources or Infrastructure. Increased Average Revenue Per Customer with Add on Services. Total Account Ownership. Proactive Issue Resolution. Private Labeled and Co-Branded. Advanced Sales, Technical Support Tools and Training. Accelerated readiness- Day 1 billing.

24 X 7 X 365 Accessible Infrastructure. Round the Clock Pro-active Monitoring and Escalation . Customer Self Care Portal for Enhanced Customer Experience. Real Time Dashboards Providing Availability-Threats-Geographical Statistics. Real Time Automated Service and Device Status Alerts Including Top Level. Management and Monitoring Network Security VOIP and Virtualized Environment. Customizable SLA’s , Reports, Business Dash Boards. Asset Management and Audits. India Based Service Delivery Center, Flexible Hours of Coverage. Centralized Management with Intuitive GUI. Multi-tenant Portal Infrastructure. Level 01 Call handling Trouble Shooting and Login. Level 02 Additional Trouble Shooting, Remote Remediation and Escalation( If Required).

SDC Features:

Level 1Service Desk

Level 2Field Services

Level 3Onsite Services

Level 4Remote Operations

• 24X7X365• Complete Incident Management• Access via Voice / Web / IM / Email

• CPE Deployment• Service Availibity of Field Engineer • CAM, Spares, Parts

• Flexible service models (onsite technical staff, remote service desk, 24x7 on call) • Customer Self-Care Portal

• Proactive CPE & Service Management• Remote Experts• On-going improvement

Customer Support Services

11

ISP BackboneCustomerNetwork

ISP #2

ISP #1

Service Provider Service Management Integrator Service management

Customer Self-ServiceReporting, Monitoring

Service fulfillmentConfig managementEvent management

Integrator Service fulfillment partner

Service Delivery Scenarios - Tiered: Service Delivery Scenario – Tiered

SP Operator Portalo Unified View .

o Branded & Cobranded

o Virtual Walls Between Customers Assure

Confidentiality

o On Demand Services

o Information Sharing between SP & customers

o Knowledge base

o Map View & Real-time threat dashboard

o Optional Forensic & Analyasis

o Detailed Reporting

Consolidated Views: Risk Score, Alerts, Top Ten Events, Virus & Compliance Status

Events View: Customized view based on need. More focused approached: Online

Events & Forensic view

Operator Portal Capabilities

Customer Care Portalo Self-care, Role Based Delegation

o Real Time dashboard

o Map View, Network topology information

o Asset Management

o Detailed Reports

Global Threats: Shows end customer threats in their network globally & status of the threat

Incident Dashboard: Shows end customer the status and prioritization of all incidents

End Customer Self Service Capabilities

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Value Proposition

Customer Challenges

Netax Solution

Advantage

• Time to Market.• Large Capex and Opex.• Absence of a Robust, Time Tested, Proven & ITIL, CMDB Certified Managed

Services Platform.• Customer Churn & Customer Retention.

• UBIqube Powered Service Delivery Center (SDC) • ITIL & CMDB Compliant Solution• Fully Managed Service Delivery

• Substantial Savings on Capex & Opex.• Less Time to Market.• New Revenue Generation Opportunity-Up Sale Advanced CPE Devices Services.• Increased Level Of Customer Satisfaction- Proactive Monitoring and Management.• Customer Retention and more revenue from each customer.• Quick to tap High Growth Future Opportunity with Managed Services Portfolio.

Thank You