NetBackup761_AdminGuide_OpsCenter

Symantec NetBackupOpsCenter Administrator'sGuide

Windows and UNIX

Release 7.6.1

Symantec NetBackup OpsCenter Administrator'sGuide

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Documentation version: 7.6.1

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Technical Support ............................................................................................... 4

Chapter 1 Overview of Symantec NetBackup OpsCenter .............. 22About Symantec NetBackup OpsCenter ............................................ 22

About Symantec NetBackup OpsCenter functions ......................... 23About Symantec NetBackup OpsCenter Analytics functions ....

2 3About monitoring and managing NetBackup and NetBackup

appliances ...................................................................... 25About alerting in OpsCenter ...................................................... 25About reporting in Symantec NetBackup OpsCenter

Analytics ......................................................................... 25About what's new in Symantec NetBackup OpsCenter 7.6.x .................. 27About OpsCenter components ........................................................ 31

About the OpsCenter Server ..................................................... 31About the OpsCenter Agent ...................................................... 34About the OpsCenter OpsCenter View Builder ............................. 37

About using the OpsCenter console ................................................. 37About starting the OpsCenter console ............................................... 38

About web browser considerations ............................................. 38About accessing the OpsCenter console ..................................... 41Logging on to the Symantec NetBackup OpsCenter console as a

default admin user ............................................................ 52Customizing the OpsCenter login page ....................................... 56Logging out of the OpsCenter console ........................................ 56Configuring the OpsCenter session timeout interval ....................... 57Possible OpsCenter console issues ........................................... 57

About OpsCenter console components ............................................. 58About using the links on the title bar ........................................... 60About using tabs and subtabs ................................................... 61About refreshing the OpsCenter console ..................................... 61Changing the Task pane .......................................................... 62About the View pane ............................................................... 62Using the quick links in the Task pane ......................................... 66Viewing alerts from the Alert Summary pane ................................ 67

Contents

Sizing the Content pane ........................................................... 67About the OpsCenter status bar ................................................ 70Status icons and colors in the console ........................................ 70About using tables .................................................................. 71

Common tasks in OpsCenter .......................................................... 76About using Web browser bookmarks ............................................... 78About OpsCenter documentation ..................................................... 79

Chapter 2 Installing OpsCenter ........................................................... 81About planning an OpsCenter installation .......................................... 81

Software components that OpsCenter uses ................................. 82About the OpsCenter licensing model ......................................... 83Symantec NetBackup OpsCenter DVDs ...................................... 87Managed NetBackup master server considerations ....................... 88About designing your OpsCenter Server ..................................... 90Supported upgrade paths in OpsCenter ...................................... 90About planning an OpsCenter Agent deployment .......................... 91Preparation for installation or upgrade ........................................ 94

Installing OpsCenter on Windows and UNIX ..................................... 100About installing Symantec NetBackup OpsCenter on

Windows ....................................................................... 101About installing Symantec NetBackup OpsCenter on UNIX ........... 107About installing Symantec OpsCenter silently on Windows ............ 112

About upgrading to OpsCenter on Windows and UNIX ....................... 129About importing authentication settings during OpsCenter 7.6.1

upgrade ........................................................................ 130Upgrading to OpsCenter 7.6.1 on Windows ................................ 135Upgrading to OpsCenter 7.6.1 on UNIX ..................................... 143

About files and folders that are protected during OpsCenterupgrade .............................................................................. 146

About OpsCenter 7.6.1 upgrade failure scenarios .............................. 148About post-installation tasks ......................................................... 150

Setting up trust between OpsCenter and NBAC-enabledNetBackup or PureDisk .................................................... 150

Verifying that Symantec NetBackup OpsCenter is runningproperly ........................................................................ 150

About starting to use OpsCenter .............................................. 151About the start up tasks that OpsCenter performs ........................ 152

About uninstalling Symantec NetBackup OpsCenter on Windows andUNIX .................................................................................. 152Uninstalling Symantec NetBackup OpsCenter on Windows ........... 153Uninstalling Symantec NetBackup OpsCenter on UNIX ............... 154

8Contents

About clustering OpsCenter .......................................................... 155About a Symantec NetBackup OpsCenter cluster ........................ 155Supported OS and cluster solutions .......................................... 155About running commands on the active node ............................. 156Connecting Authentication Service and Symantec Private Branch

Exchange ..................................................................... 157Clustering Symantec NetBackup OpsCenter on Windows ............. 159Uninstalling Symantec NetBackup OpsCenter from the Windows

cluster .......................................................................... 168Clustering Symantec NetBackup OpsCenter Server on

Solaris .......................................................................... 169Upgrading OpsCenter 7.6.x cluster on Solaris ............................. 174Uninstalling OpsCenter Server completely from the Solaris

cluster .......................................................................... 178

Chapter 3 OpsCenter Getting Started feature ................................ 179About the OpsCenter Getting Started feature .................................... 179OpsCenter user roles .................................................................. 181Learn more about adding NetBackup Master Servers ......................... 183Learn more about OpsCenter Views ............................................... 183Add Users ................................................................................. 184Edit User ................................................................................... 185Reset password ......................................................................... 186Add NetBackup Master Server ...................................................... 187Add OpsCenter Agent .................................................................. 188Add OpsCenter Views/Groups ....................................................... 188Configure SMTP Server ............................................................... 188

Chapter 4 Administering OpsCenter ................................................ 190About OpsCenter services and processes used by OpsCenter ............. 190

Services used by OpsCenter on Windows .................................. 191OpsCenter server scripts on Windows and UNIX ............................... 193

Commands to control OpsCenter services and processes ............. 195About dependency of services ................................................. 197About nbproxy processes on NetBackup master servers ............... 197

About OpsCenter database administration ....................................... 198OpsCenter database commands .............................................. 198Moving the OpsCenter database and database logs to a different

hard disk ....................................................................... 201Moving OpsCenter server to a different machine ......................... 205About database troubleshooting .............................................. 211

9Contents

About backup and restore of OpsCenter and OpsCenterAnalytics ............................................................................. 212Backing up OpsCenter in case of a disaster ............................... 212Restoring OpsCenter ............................................................. 214

About communication and firewall considerations .............................. 217Communication ports used by key OpsCenter components ........... 218Ports required to communicate with backup products ................... 220Web browser to OpsCenter Web GUI connection ........................ 221About OpsCenter Web GUI to OpsCenter server software

communication ............................................................... 222About OpsCenter server to NetBackup master server (NBSL)

communication ............................................................... 222About SNMP traps ................................................................ 223About OpsCenter Web GUI/OpsCenter server to Sybase database

communication ............................................................... 223About OpsCenter Web GUI to OpsCenter server email

communication ............................................................... 223Gathering troubleshooting data with the support script ........................ 223About OpsCenter log files ............................................................. 226

VxUL log files ....................................................................... 226OpsCenter application log files ................................................ 228About OpsCenter log files on Windows servers ........................... 229About OpsCenter log files on UNIX servers ................................ 232

Chapter 5 Understanding OpsCenter settings ............................... 234OpsCenter settings ..................................................................... 235Setting user preferences .............................................................. 236

Settings > User Preferences options ......................................... 237Changing your OpsCenter password ........................................ 240

About managing licenses ............................................................. 241Settings > Configuration > License options ................................. 242Adding OpsCenter license keys ............................................... 242Viewing OpsCenter license keys .............................................. 242Deleting OpsCenter license keys ............................................. 243

Configuring the data purge period on the OpsCenter Server ................ 243Settings > Configuration > Data Purge options ............................ 244

About storing the SMTP Server configurations in OpsCenter 7.6 .......... 246Configuring SMTP server settings for OpsCenter .............................. 247

Settings > Configuration > SMTP server options ......................... 247Adding host aliases in OpsCenter .................................................. 248

Settings > Configuration > Host Alias options ............................. 248Merging objects (hosts) in OpsCenter ............................................. 249

10Contents

Settings > Configuration > Object Merger options ........................ 250Modifying tape library information in OpsCenter ................................ 250

Settings > Configuration > Tape Libary options ........................... 251Copying a user profile in OpsCenter ............................................... 251

Settings > Configuration > Copy User Profile options ................... 252Setting report export location in OpsCenter ...................................... 253

Settings > Configuration > Report Export Location options ............ 253About managing Object Types in OpsCenter .................................... 253

Settings > Configuration > Object Type options ........................... 253Adding object types in OpsCenter ............................................ 254Deleting object types in OpsCenter ........................................... 254Modifying object types in OpsCenter ......................................... 255Adding attributes to object types in OpsCenter ............................ 255Deleting attributes from object types in OpsCenter ....................... 255

About managing OpsCenter users ................................................. 256About managing user password ............................................... 256About adding AD / LDAP user groups in OpsCenter ..................... 257Settings > Users > Users options ............................................. 259User access rights and UI functions in OpsCenter ....................... 261Viewing OpsCenter user account information ............................. 266Adding new users to OpsCenter .............................................. 267Editing OpsCenter user information .......................................... 268Resetting an OpsCenter user password .................................... 269Resetting password of the OpsCenter Security Admin .................. 270Deleting OpsCenter users ...................................................... 271Viewing OpsCenter user groups .............................................. 272Settings > Users > User Groups options .................................... 272Adding OpsCenter user groups ................................................ 272Editing OpsCenter user groups ................................................ 273Deleting OpsCenter user groups .............................................. 273

About managing recipients in OpsCenter ......................................... 273Viewing email recipients in OpsCenter ...................................... 274Settings > Recipients > Email options ....................................... 274Viewing SNMP trap recipients in OpsCenter ............................... 275Settings > Recipients > SNMP trap recipient options .................... 275Creating OpsCenter email recipients ......................................... 276Settings > Recipients > Email > Add Email Recipient options ......... 276Creating OpsCenter SNMP trap recipients ................................. 277Settings > Recipients > SNMP > Add SNMP trap recipient

options ......................................................................... 278Modifying OpsCenter Email or SNMP recipient information ............ 279Deleting OpsCenter Email or SNMP trap recipient ....................... 279

11Contents

About managing cost analysis and chargeback for OpsCenterAnalytics ............................................................................. 280Setting the default currency for OpsCenter cost reports ................ 280Settings > Chargeback > Currency Settings options ..................... 281Editing the OpsCenter global currency list .................................. 281Settings > Chargeback > Currency Settings > Edit Currency List

options ......................................................................... 282Settings > Chargeback > Cost Variable options ........................... 282Creating cost variables in OpsCenter ........................................ 284Modifying cost variables in OpsCenter ...................................... 285Deleting cost variables in OpsCenter ........................................ 286Settings > Chargeback > Cost Formulae options ......................... 286Creating cost formulae in OpsCenter ........................................ 286Modifying cost formulae in OpsCenter ...................................... 287Deleting a cost formulae in OpsCenter ...................................... 287Estimating chargeback costs using the OpsCenter Formula

Modeling Tool ................................................................ 288Settings > Chargeback > Cost Estimation options ........................ 288

Chapter 6 Understanding data collection ....................................... 290About data collection in OpsCenter ................................................. 290

About OpsCenter Agents ........................................................ 291About OpsCenter Agent logs ................................................... 291OpsCenter Data Collector types ............................................... 291Backup products supported by Symantec OpsCenter 7.6 .............. 295

About managing OpsCenter Agents ................................................ 296Settings > Configuration > Agent options ................................... 297Viewing OpsCenter Agent status .............................................. 297Configuring an OpsCenter Agent ............................................. 298Settings > Configuration > Agent > Create Agent or Edit Agent

options ......................................................................... 298Modifying an OpsCenter Agent ................................................ 299Deleting OpsCenter Agents .................................................... 299

About managing OpsCenter Data Collectors .................................... 300Viewing OpsCenter Data Collector status .................................. 300Configuring an OpsCenter Data Collector .................................. 301Data Collector Wizard settings ................................................. 301Modifying an OpsCenter Data Collector configuration ................... 303Deleting OpsCenter Data Collectors ......................................... 304

About configuring data collection for NetBackup ................................ 304Settings > Configuration > NetBackup options ............................ 304NetBackup data collection view ............................................... 306

12Contents

How OpsCenter collects data from NetBackup ............................ 306About the Breakup Jobs option ................................................ 308Viewing master server details and data collection status ............... 314Adding a master server or appliance in OpsCenter ...................... 318Adding a NetBackup 7.0 or later master server ........................... 319Configuring a master server or appliance master server for server

access and data collection by OpsCenter ............................ 322Settings > Configuration > NetBackup > Add Master Server

options ......................................................................... 324Adding a master server or an appliance master server in the

OpsCenter console ......................................................... 326Editing a master server or an appliance master server in

OpsCenter .................................................................... 326Deleting a master server or an appliance master server in

OpsCenter .................................................................... 327Controlling data collection for a master server in OpsCenter .......... 327

Configuring Backup Exec data collector ........................................... 328Collecting data from PureDisk ....................................................... 329

Setting up a trust between the PureDisk SPA host and theOpsCenter OpsCenter host ............................................... 330

Configuring PureDisk data collector .......................................... 331

Chapter 7 Managing OpsCenter views ............................................ 333About OpsCenter views ............................................................... 333

Settings > Views options ........................................................ 335OpsCenter view types ............................................................ 336UI access for specific view types .............................................. 337About access rights for a view ................................................ 338About OpsCenter view levels .................................................. 340About nodes and objects ........................................................ 340

About managing OpsCenter views ................................................. 341Settings > Views > Manage Nodes and Objects options ................ 341Looking at OpsCenter views and their details ............................. 341Creating OpsCenter views ...................................................... 342Modifying OpsCenter views .................................................... 343Deleting OpsCenter views ...................................................... 343Modifying alias view levels in OpsCenter ................................... 344

About managing nodes and objects in OpsCenter ............................. 345Adding nodes to a view in OpsCenter ............................................. 345Modifying node details in OpsCenter ............................................... 346Deleting nodes in OpsCenter ........................................................ 346Adding objects to a view node in OpsCenter ..................................... 347

13Contents

Deleting objects from a view node in OpsCenter ............................... 347View filters in OpsCenter .............................................................. 348

Creating a view object filter in OpsCenter .................................. 349Modifying view object filters in OpsCenter .................................. 349Deleting view object filters in OpsCenter .................................... 350

Chapter 8 Monitoring NetBackup using SymantecOpsCenter ..................................................................... 351

About the Monitor views ............................................................... 353Controlling the scope of Monitor views ............................................ 353

About time frame selection ..................................................... 354About monitoring NetBackup using the Overview tab ......................... 355

Viewing the Job Summary by State ......................................... 356Viewing the Media Summary by Status ..................................... 356About Top 7 Job Error Log Summary ........................................ 357Viewing the Services Summary ............................................... 358Viewing the Master Server Summary ........................................ 358Viewing the Job Summary by Job Status ................................... 359Viewing the Drive Summary by Status ....................................... 360Top 7 Policies by Failed Jobs .................................................. 361Viewing the Alert Summary by Severity ..................................... 361

About monitoring NetBackup jobs .................................................. 362Monitor > Jobs List View options .............................................. 362About monitoring jobs using the List View .................................. 365Viewing the details for a single NetBackup job ............................ 365Viewing the details for a master server associated with a job ......... 366Viewing policy information for a job ........................................... 366Filtering on NetBackup job type and state .................................. 367Controlling NetBackup jobs ..................................................... 368Reconciling NetBackup jobs ................................................... 368Changing the job priority ........................................................ 369Change Job Priority dialog box options ...................................... 370Exporting NetBackup job logs .................................................. 370About using the Summary View for monitoring jobs ...................... 371Viewing the Job Summary by Job Status ................................... 371Viewing the Job Summary by State .......................................... 372Viewing the Job Summary by Type ........................................... 373About the Group Component Summary table .............................. 374About using the Hierarchical View for monitoring jobs ................... 376Viewing the details for a single NetBackup job ............................ 378Viewing the details for a master server associated with a job ......... 378Viewing policy information for a job ........................................... 379

14Contents

Filtering on NetBackup job state .............................................. 379Monitor > Services view ............................................................... 380

Filtering on NetBackup service type .......................................... 381Controlling NetBackup services ............................................... 382About monitoring NetBackup policies ........................................ 382Monitor > Policies List View .................................................... 383About using the List View to monitor NetBackup policies ............... 386Filtering on NetBackup policy type ............................................ 386Monitor > Policies page .......................................................... 387Viewing details for a single NetBackup policy ............................. 388Viewing the details for a master server associated with a

policy ........................................................................... 388Viewing the details for a volume pool associated with a

policy ........................................................................... 388Activating or deactivating a job policy ........................................ 389Starting a manual backup ....................................................... 389Viewing the history for a single job policy .................................. 390Monitor > Policies Summary View ............................................ 390About Top 5 Policies by Data Backed up .................................... 391About Top 7 Policies by Failed Jobs .......................................... 391About Top 7 Policies by No. of Jobs .......................................... 392About monitoring NetBackup media .......................................... 392Monitor > Media List View options ............................................ 393

About using the List View to monitor NetBackup media ....................... 395Viewing the details for NetBackup media ......................................... 396Viewing the details for a master server associated with the media ......... 396Filtering on NetBackup media type ................................................. 396Controlling media ........................................................................ 397Monitor > Media Summary View options .......................................... 398Hierarchical View by Volume Pool for monitoring media ...................... 399Viewing the details for volume pool ................................................. 400Viewing the details for media ......................................................... 400Controlling media ........................................................................ 400Hierarchical View by Volume Group for monitoring media .................... 401Viewing the details for a volume group ............................................ 401Viewing the details for media ......................................................... 402Controlling media in OpsCenter ..................................................... 402Monitoring NetBackup devices ...................................................... 403Monitor > Devices > Drives List View options .................................... 403About using the List View for monitoring drives ................................. 405Viewing the details for a single drive ............................................... 406Viewing the details for a master server associated with a drive ............. 406Filtering on NetBackup drive category ............................................. 406

15Contents

Controlling drives ........................................................................ 407Monitor > Devices > Drives Summary View ...................................... 407Viewing the Drive Summary by Status ............................................. 408Monitor > Devices > Disk Pools options ........................................... 409Viewing the details for a single disk pool .......................................... 410About monitoring NetBackup hosts ................................................. 410Monitor > Hosts > Master Servers view ........................................... 411Filtering by NetBackup master server type and status ........................ 412Monitor > Hosts > Media Servers view ............................................ 413Viewing the details of a master server that is associated with a media

server ................................................................................. 414Monitor > Hosts > Clients view ...................................................... 414Viewing the details for a single master server ................................... 415About monitoring NetBackup alerts ................................................. 415Monitor > Alerts List View ............................................................. 416About using the List View to monitor NetBackup alerts ....................... 417Viewing the details for a single alert ................................................ 417Viewing the details of a single alert for Appliance hardware

failure ................................................................................. 418Viewing the details of the alert policy associated with an alert .............. 419Filtering by alert type ................................................................... 420Responding to alerts ................................................................... 421Summary View for monitoring NetBackup alerts ................................ 424Viewing alerts by severity ............................................................. 425Viewing alerts by NetBackup Master Server ..................................... 425About monitoring Audit Trails ........................................................ 426

Additional information about the Audit Trails report ...................... 426What Audit Trails track ........................................................... 426Audit Trails report ................................................................. 427About OpsCenter features for Audit Trails .................................. 428Creating a custom filter to view audit trail data ............................ 428About managing Audit Trails settings ........................................ 429

Monitor > Appliance Hardware > Master Server ................................ 429Monitor > Appliance Hardware > Media Server ................................. 432Monitor > Appliance Hardware > NetBackup .................................... 435Monitor > Appliance Hardware > Deduplication ................................. 439Appliance hardware details ........................................................... 442Monitor > Cloud options ............................................................... 447

16Contents

Chapter 9 Managing NetBackup using SymantecOpsCenter ..................................................................... 449

About the Manage views .............................................................. 449Controlling the scope of Manage views ........................................... 450About managing alert policies ........................................................ 451

About OpsCenter alert policies ................................................ 451Manage > Alert Policies view .................................................. 452Viewing the details for a single alert policy ................................. 453Filtering on type of alert policy ................................................. 453About creating (or changing) an alert policy ................................ 454Managing an alert policy ........................................................ 471Viewing the alerts associated with an alert policy ......................... 472

About managing NetBackup storage ............................................... 472Manage > Storage > Storage Unit view ..................................... 473Manage > Storage > Storage Unit Group view ............................ 475Manage > Storage > Storage Lifecycle Policy view ...................... 476

About managing NetBackup devices .............................................. 478Manage > Devices > Drive view ............................................... 478Manage > Devices > Robot view .............................................. 482Manage > Devices > Disk Pool view ......................................... 484Manage > Devices > SAN Client view ....................................... 486Manage > Devices > FT Server view ........................................ 488

About Operational Restore and Guided Recovery operations ............... 490About Operational Restores from OpsCenter .............................. 490About OpsCenter Guided Recovery .......................................... 522

About managing NetBackup Hosts ................................................. 532Managing audit trails settings .................................................. 532

About managing NetBackup Deployment Analysis ............................. 533About the traditional license report ........................................... 533Prerequisites and data collection for a traditional licensing

report ........................................................................... 535Traditional Licensing page ...................................................... 535Create Traditional Licensing Report Wizard ................................ 535Generating a Traditional Licensing report ................................... 538Traditional Licensing report and log file locations ......................... 539Possible Traditional License report issues .................................. 540Capacity License report ......................................................... 541Data compilation for the Capacity License report ......................... 542Generating a Capacity Licensing report ..................................... 543Possible Capacity License report issues .................................... 545

17Contents

Chapter 10 Supporting Replication Director in OpsCenter ........... 547About monitoring Replication Director from OpsCenter ....................... 547About the Open Storage alert condition ........................................... 547How the events are generated ....................................................... 548Adding an alert policy ................................................................. 549About monitoring replication jobs ................................................... 550Disk pool monitoring .................................................................... 551Storage lifecycle policy reporting .................................................... 553Reporting on storage units, storage unit groups, and storage lifecycle

policies ............................................................................... 553

Chapter 11 Understanding and configuring OpsCenteralerts .............................................................................. 555

About using SNMP ...................................................................... 555About SNMP ........................................................................ 556About SNMP versions ............................................................ 556SNMP versions supported in OpsCenter .................................... 557About the Management Information Base (MIB) and OpsCenter

support ......................................................................... 557SNMP traps ......................................................................... 557Alert descriptions in OpsCenter ............................................... 560Configuring the SNMP trap community name for OpsCenter .......... 572Configuring the SNMP version for sending SNMP traps ................ 573About customizing Alert Manager settings .................................. 574Frequently asked SNMP and OpsCenter questions ...................... 575

About managing OpsCenter alerts using Microsoft System CenterOperations Manager 2007 ...................................................... 576

About managing OpsCenter alerts using HP OpenView Network NodeManager 7.50/7.51 on Windows ............................................... 576

Chapter 12 Reporting in OpsCenter .................................................... 578About OpsCenter reports .............................................................. 578

OpsCenter reports UI ............................................................ 579Report creation wizards in OpsCenter ....................................... 580Reports > Report Templates ................................................... 580About custom reports in OpsCenter Analytics ............................. 582About custom SQL query in OpsCenter Analytics ........................ 582About supporting OpsCenter custom reports and custom SQL

queries ......................................................................... 582Report Templates in OpsCenter ..................................................... 583

About report filters in OpsCenter .............................................. 584

18Contents

Creating an OpsCenter report using a Report Template ................ 585Using report formats .............................................................. 586

About managing reports in OpsCenter ............................................ 587Save report and email report dialog boxes ................................. 587Saving an OpsCenter report .................................................... 589Exporting an OpsCenter report ................................................ 590File formats available in OpsCenter .......................................... 591Emailing a report in OpsCenter ................................................ 593Configuring number of rows in a tabular report for email or

export ........................................................................... 594Adding email recipients to an OpsCenter report mailing ................ 595Add email recipients dialog box options ..................................... 596

Creating a custom report in OpsCenter ........................................... 596About Custom Report Wizard parameters .................................. 602

Creating an OpsCenter report using SQL query ................................ 609About managing My Reports ......................................................... 611

Creating a report using the My Reports tab ................................ 611Deleting a saved report using the My Reports tab ........................ 611Viewing a saved report using the My Reports tab ........................ 612Editing a saved report using the My Reports tab .......................... 612Exporting a saved report ........................................................ 612Emailing a saved report ......................................................... 613

About managing My Dashboard ..................................................... 614Reports > My Dashboard options ............................................. 614Adding reports to a dashboard ................................................ 615Modifying a dashboard section ................................................ 615Deleting a dashboard section .................................................. 615Emailing dashboard sections .................................................. 616Refreshing My Dashboard ...................................................... 616

About managing reports folders in OpsCenter ................................... 616Reports > Manage Folders options ........................................... 616Adding a reports folder in OpsCenter ........................................ 617Editing a reports folder in OpsCenter ........................................ 617Deleting reports folders in OpsCenter ....................................... 617Deleting reports from a folder in OpsCenter ................................ 618

Using report schedules in OpsCenter .............................................. 618Reports > Schedules options ........................................................ 620About managing report schedules in OpsCenter ................................ 621

Viewing report schedule details in OpsCenter ............................. 622Report Schedule Wizard ........................................................ 622Creating a report schedule in OpsCenter ................................... 624Editing a report schedule in OpsCenter ..................................... 625Deleting a report schedule in OpsCenter ................................... 625

19Contents

Enabling or disabling a report schedule ..................................... 625About managing time schedules in OpsCenter .................................. 626

Reports > Schedules > Create or Edit Time Scheduleoptions ......................................................................... 626

Viewing time schedule details .................................................. 627Creating a time schedule ........................................................ 627Editing a time schedule .......................................................... 627Deleting a time schedule ........................................................ 628

Chapter 13 Using NetBackup Search ................................................. 629About NetBackup Search ............................................................. 629Search & Hold > New view ........................................................... 630Search & Hold > Saved view ......................................................... 633Search & Hold > Saved > Search Results view for Files & Folder

Search ............................................................................... 633Search & Hold > Holds view .......................................................... 634Search & Hold > Holds > Hold Details view ...................................... 635Search & Hold > Saved > Search Results view for Image Search ......... 636

Appendix A Additional information on PureDisk datacollection ....................................................................... 638

About AT configuration in OpsCenter 7.6 ......................................... 638About Scenario 1: Root brokers on local hosts .................................. 639About Scenario 2: Local root broker for OpsCenter server and remote

root broker for PureDisk SPA .................................................. 639Setting up a trust between the PureDisk SPA AT host and the

OpsCenter Server host .......................................................... 640

Appendix B Attributes of NetBackup data ......................................... 642Backup data attributes ................................................................. 642

Appendix C Man pages for CLIs ............................................................ 673changeDbPassword .................................................................... 675configurePorts ............................................................................ 677dbbackup .................................................................................. 678dbdefrag ................................................................................... 679nbfindfile ................................................................................... 680opsadmin .................................................................................. 684opsCenterAgentSupport ............................................................... 686opsCenterSupport ...................................................................... 687

20Contents

runstoredquery ........................................................................... 690startagent .................................................................................. 691startdb ...................................................................................... 692startgui ..................................................................................... 693startserver ................................................................................. 694stopagent .................................................................................. 695stopdb ...................................................................................... 696stopgui ..................................................................................... 697stopserver ................................................................................. 698view_exportimport ....................................................................... 699migrateIndexServer ..................................................................... 704

Appendix D Creating views using CSV, TSV, and XML files ............ 705About using CSV, TSV, and XML files to create views ........................ 706About creating CSV files .............................................................. 706About creating TSV files ............................................................... 709About creating XML files .............................................................. 711XML DTD structure ..................................................................... 712DTD elements ........................................................................... 713DTD element ........................................................... 713DTD and elements ............................................ 713DTD elements ............................................................. 715DTD element ................................................................... 715DTD elements ................................................................. 716DTD elements ........................................................... 716Examples of XML files ................................................................ 717Example 1: Adding an object ......................................................... 717Example 2: Adding a view ............................................................ 718Example 3: Updating an object ...................................................... 719Example 4: Merging objects .......................................................... 720

Appendix E Error messages in OpsCenter ......................................... 722OpsCenter Error Messages .......................................................... 722

Symantec NetBackup OpsCenter Glossary ................................................ 740

Index ................................................................................................................... 741

21Contents

Overview of SymantecNetBackup OpsCenter

This chapter includes the following topics:

About Symantec NetBackup OpsCenter

About what's new in Symantec NetBackup OpsCenter 7.6.x

About OpsCenter components

About using the OpsCenter console

About starting the OpsCenter console

About OpsCenter console components

Common tasks in OpsCenter

About using Web browser bookmarks

About OpsCenter documentation

About Symantec NetBackup OpsCenterSymantec NetBackup OpsCenter is a Web-based software application that helpsorganizations by providing visibility into their data protection environment. By usingSymantec NetBackup OpsCenter, you can track the effectiveness of backupoperations by generating comprehensive reports.

OpsCenter is a convergence of NetBackup Operations Manager (NOM) and VeritasBackup Reporter (VBR) and is available in the following two versions:

1Chapter

This OpsCenter version does not require any license.

Symantec NetBackup OpsCenter provides single deployment configurationand user interface for monitoring, alerting, and reporting functionality.

SymantecNetBackupOpsCenter

Symantec NetBackup OpsCenter Analytics is the licensed version ofOpsCenter.

In addition to the features available in the unlicensed OpsCenter version,Analytics offers report customization, chargeback reporting, and alsosupport for NetBackup Search.

SymantecNetBackupOpsCenterAnalytics

Note: OpsCenter 7.6 does not support upgrades from NOM and VBR.

About Symantec NetBackup OpsCenter functionsThe unlicensed version of OpsCenter is called Symantec NetBackup OpsCenter.

Symantec NetBackup OpsCenter can perform the following functions:

Monitor NetBackup and NetBackup 52xx Appliance setups.

Manage or administer NetBackup and NetBackup 52xx Appliance setups.Note that OpsCenter can only monitor and manage NetBackup or NetBackup52xx Appliance. It cannot monitor or manage other products like SymantecNetBackup PureDisk, Symantec deduplication appliance and so on.

Generate alerts depending on the conditions that you have defined.

Create and customize views using OpsCenter View Builder (formerly calledJava View Builder).

Provide operational reporting on the following Symantec products:

Symantec NetBackup

Symantec NetBackup 52xx Appliance

Symantec NetBackup PureDisk

Symantec Backup Exec

About Symantec NetBackup OpsCenter Analytics functionsThe licensed version of OpsCenter is called Symantec NetBackup OpsCenterAnalytics.

Symantec NetBackup OpsCenter Analytics can perform the following functions:

Monitor NetBackup and NetBackup 52xx Appliance setups.

23Overview of Symantec NetBackup OpsCenterAbout Symantec NetBackup OpsCenter

Manage or administer NetBackup and NetBackup 52xx Appliance setups.See About monitoring and managing NetBackup and NetBackup applianceson page 25.Note that Symantec NetBackup OpsCenter Analytics can only monitor andmanage NetBackup or NetBackup 52xx Appliance. It cannot monitor or manageother products like Symantec NetBackup PureDisk, Symantec Backup Exec,Symantec Deduplication Appliance and so on.

Generate alerts depending on the conditions that you have defined.See About alerting in OpsCenter on page 25.

Create and customize views using OpsCenter View Builder.

Provide operational and business-level reporting on the following Symantecproducts:

Symantec NetBackup

Symantec NetBackup 52xx Appliance



Provide chargeback, custom, and custom SQL reports

Perform advanced NetBackup Search and hold operations based on indexingthe file system metadata that is associated with the backup images.See About NetBackup Search on page 629.

Symantec NetBackup OpsCenter Analytics displays customizable, multi-level viewsof backup resources and customizable reports for tracking service usage andexpenditures. It also contains tools for defining cost metrics and chargeback formulasor handling alerts.

A wide range of audiences can benefit from the reporting capabilities andmanagement capabilities of Symantec NetBackup OpsCenter Analytics. Theaudiences include IT (Information Technology) managers, application owners, ITfinance teams, external compliance auditors, legal teams, line-of-business managers,external customers, IT architects, and capacity planning teams.

The primary objectives of Symantec NetBackup OpsCenter Analytics are as follows:

Help organizations assess their compliance with business standards by allowingthem to accomplish the following:

Help organizations to establish the Service Level Agreements by reportingon them

Report to legal departments, auditors, IT managers, and administrators

Verify compliance with internal as well as external business-level regulations.


Identify risks in terms of shortfall of backup resources.

Assess the recovery of clients and applications.

Assist organizations in effective business planning by enabling them to do thefollowing:

Estimate future backup requirements with the help of backup trend analysis.

Calculate the cost of data protection management and chargeback tocustomers and business units.

About monitoring and managing NetBackup and NetBackupappliances

OpsCenter can manage and monitor NetBackup master and media servers, clients,policies, and additionally appliance master and media servers. It can manage upto 100 NetBackup master servers that are distributed across multiple locations. Itdoes not require you to separately log on to each NetBackup master or mediaserver.

OpsCenter lets you view the operational status and health of your distributed dataprotection environment.

OpsCenter focuses on how to maintain your backup environment after you completethe NetBackup configuration. You need to use the NetBackup Administration Consoleand command-line interfaces for core NetBackup administrative functions such asconfiguring media, storage units, and policies.

About alerting in OpsCenterOpsCenter provides a policy-based alert system, which monitors and notifies youbefore serious problems happen to your backup environment. You can usepredefined alert conditions to create alert policies to monitor typical issues orthresholds within NetBackup, NetBackup Appliance or other products. You cansend an email or SNMP notification in response to an actual alert, which letsadministrators focus on other job responsibilities. They no longer need to be loggedon to a terminal to monitor systems continuously.

See About managing alert policies on page 451.

About reporting in Symantec NetBackup OpsCenter AnalyticsThese topics state the benefits that you can get from the Symantec NetBackupOpsCenter Analytics reports.

See About OpsCenter reports on page 578.


See About compliance reporting on page 26.

See About business planning on page 26.

About compliance reportingOpsCenter Analytics helps organizations evaluate their compliance with internaland external business standards by providing accurate and customizable reports.By using internal compliance reports, you can measure system performance againsta service level agreement (SLA). You can then use the results to optimize dataprotection management. Reports such as history or trend analysis ensure yourcompliance with the SLA. By using these reports, you can track the use of backupresources and identify the risks involved. For example, you can generate a reportthat anticipates a shortfall of resources in the future based on the current backuptrend. This report is then used to determine the time that is required to purchasenew tape drives, master servers, or media servers.

External compliance reports help you follow the policies that are laid down by variousfederal regulations. Such policies include the Sarbanes-Oxley Act (SOX) and theHealth Insurance Portability and Accountability Act (HIPAA).

In addition to tracking the backup information, OpsCenter reports ensure recoveryof key information assets. The reports can help you ensure that the data recoverymeets the recovery-time and recovery-point objectives.

OpsCenter can generate reports that are filtered by views. A view shows a set ofenterprise assets (hosts or file systems) organized in logical groups. For example,you can create views to display assets according to their locations in theorganization, the line of business they represent, or the applications that are installed.OpsCenter can generate reports according to views created. These reports helpyou identify locations or departments containing assets with critical data. Thesereports are then used in resource planning.

About business planningOpsCenter Analytics is a management tool that helps you optimize your dataprotection environment with effective business planning. It delivers backup servicesto organizations, which include reporting on backup and recovery trends andmanaging datacenters . This product supports a wide range of backup and recoverysolutions including NetBackup and Backup Exec. It seamlessly integrates withbackup products and provides consistent reporting across them. It can collect datafrom the following target products:

Symantec NetBackup

Symantec NetBackup Appliance




OpsCenters ability to forecast backup resource requirements helps datacenterexecutives to decide whether to maintain the existing resources or add new capacity.The detailed, drill-down OpsCenter reports help you determine the applications,databases, or business departments that are the heaviest consumers of backupresources. For example, in an environment running 20 instances of Oracleapplications, you can generate a report showing resource consumption bydepartment, server, or location. Depending on this information, organizations canprovide appropriate resource planning in advance.

Symantec NetBackup OpsCenter Analytics offers you a set of chargeback reportsthat detail backup service expenditures. By using these reports, you can track thebackup use and recovery use and the associated cost. By using the chargebackfunction, you can define pricing models for backup service delivery and allocatecosts to customers based on these models. For example, you can create a formulathat determines charges based on kilobytes of backed up data over a period oftime. Using this chargeback data, you can then present itemized invoices to internalcustomers, export chargeback tables to third-party billing systems, or use the datato analyze and justify expenditures.

Aboutwhat's new in SymantecNetBackupOpsCenter7.6.x

This section talks about new features and important changes in OpsCenter 7.6.x.

Table 1-1 lists important changes in OpsCenter 7.6.1.

Table 1-1 Important changes in OpsCenter 7.6.1

DescriptionFeature

In OpsCenter 7.6.1, the OpsCenter server database is upgradedto Sybase SQL Anywhere 16.0.

After the Sybase software upgrade, it is recommended that youdefragment the OpsCenter database for better performance.

To defragment the database, refer to theOpsCenter Performanceand Tuning Guide.

http://www.symantec.com/docs/DOC5808

Sybase database upgrade

27Overview of Symantec NetBackup OpsCenterAbout what's new in Symantec NetBackup OpsCenter 7.6.x

Table 1-1 Important changes in OpsCenter 7.6.1 (continued)

DescriptionFeature

OpsCenter 7.6.1 can monitor NetBackup 5330 Media ServerAppliance and its components Primary Storage Shelf andExpansion Storage Shelf .

To monitor NetBackup 5330 Media Server Appliance, you needto add the corresponding master server appliance in OpsCenter.

After you have added the appropriate master server appliancein OpsCenter, you can do the following:

Create alert policies based on conditions that are specific toNetBackup 5330 Media Server Appliance.

View alerts when NetBackup 5330 Media Server Appliancehardware fails.

Support for the newNetBackup 5330 MediaServer Appliance

Starting from OpsCenter 7.6.1, you do not need to install andconfigure OpsCenter Agent to collect data from NetBackup.OpsCenter uses NetBackup's NBSL component or bpjavaprotocol to collect data from NetBackup.

Note: However, you need to install and configure OpsCenterAgent to collect data from Backup Exec.

Enhancement inNetBackup data collection

OpsCenter 7.6.1 does not support NetBackup 6.x master servers.In OpsCenter 7.6.1 and later versions, you cannot monitor,manage, or generate reports for NetBackup 6.x master servers.

End of support forNetBackup 6.x

Table 1-2 lists new features that OpsCenter 7.6 offers.


Table 1-2 New features in OpsCenter 7.6

DescriptionFeature

The OpsCenter Getting Started feature guides you through theinitial configuration tasks that you should carry out beforecollecting data from NetBackup Master Servers. This set ofwizards is displayed after the first-time login.

Using this wizard you can monitor and manage as many masterservers as you want. You can also add OpsCenter views (orgroups), users and configure email settings.

You can do these configurations using different tabs and screensthat are scattered across the OpsCenter GUI.

However, with the OpsCenter Getting Started feature, you canconfigure your OpsCenter setup in four guided tasks and startcollecting the backup data.

See About the OpsCenter Getting Started feature on page 179.

OpsCenter Getting Startedfeature

Starting from OpsCenter 7.6, you can add AD / LDAP domainuser groups in OpsCenter and assign user roles to them. Allusers in the group inherit the same user role and they canaccess OpsCenter using their AD / LDAP credentials. With thisenhancement, you do not need to add and authenticate eachuser of the group in OpsCenter. Any changes to the user grouplike addition or removal of a user is automatically reflected inOpsCenter.

See About adding AD / LDAP user groups in OpsCenteron page 257.

Integration of externalActive Directory and LDAPgroup support intoOpsCenter's Role-BasedAccess

OpsCenter 7.6 provides detailed information about theOpsCenter database schema that you may want to know beforerunning any SQL query to generate reports.

The OpsCenter database schema is available as a .pdf filedirectly within the OpsCenter GUI.

On the OpsCenter GUI, go to Reports > Report Templates >Create New Report > Run SQL Query. On the SQL Query page,click the following link: Refer to the OpsCenter DatabaseSchema Document

OpsCenter databaseschema documentation


Table 1-2 New features in OpsCenter 7.6 (continued)

DescriptionFeature

OpsCenter 7.6 can centrally monitor the hardware informationof multiple deduplication appliances. With OpsCenter 7.6 youcan monitor a deduplication appliance that is deployed as astandalone Storage Pool Authority (SPA), as a Content Router(CR), or as a PureDisk deduplication option (PDDO) storageserver to a NetBackup domain. You can add a deduplicationappliance master server to OpsCenter 7.6 to monitor it. Youcan also configure hardware alerts for both NetBackup anddeduplication appliances and view deduplication reports usingOpsCenter 7.6.

For more details, refer to the Symantec NetBackup OpsCenterReporting Guide.

Enhanced NetBackup anddeduplication applianceawareness

Starting from OpsCenter 7.6, the user authentication service(Symantec Product Authentication Service or AT) is embeddedwith OpsCenter Server. Each OpsCenter 7.6 setup will have itsown AT configuration, which is called OpsCenter AT.

See About OpsCenter AT on page 34.

Embedded OpsCenteruser authentication serviceor OpsCenter AT

In OpsCenter 7.6, the database is upgraded during thepre-installation process. In case of upgrade failure, the olderOpsCenter setup is still available for use.

For more details, refer to the 'About OpsCenter upgrade failurescenarios' section in the Symantec NetBackup OpsCenterAdministrator's Guide.

Enhancement in theOpsCenter upgradeprocess

Starting from OpsCenter 7.6, the new OpsCenter users requireto change the password before logging on to the OpsCenterGUI. After a new user enters the default user credentials, theChange Password page is displayed that prompts the user tochange the default password for security purposes.

However, the users whose accounts existed in the previousOpsCenter version and were upgraded to OpsCenter 7.6 canlogon to OpsCenter 7.6 GUI with their old passwords.

Note: All new OpsCenter 7.6 users should set their passwordsaccording to the password rules that are provided on theOpsCenter UI.

See Changing your OpsCenter password on page 240.

Secure OpsCenter login

Here are a few more important changes in OpsCenter 7.6:


The OpsCenter 7.6 checks your web browser compatibility and notifies youwhether it is as per the browser recommendations or not. On the Login page,it displays the following message: Browser meets recommended prerequisites

The SMTP Server configuration settings are now stored in OpsCenter databasein the nm_SmtpSettings table. In earlier OpsCenter version, these settings werestored in the nm.conf fileSee About storing the SMTP Server configurations in OpsCenter 7.6on page 246.

In OpsCenter 7.6, the following infrastructure components are upgraded tohigher versions:

The Apache Tomcat Web Server is upgraded to version 7.0.33. The WebServer is upgraded to address the security vulnerabilities in the earlierversion.

The Java Runtime Environment (JRE) is upgraded to version 1.7.0_25.

About OpsCenter componentsThis section describes the following OpsCenter components:

About the OpsCenter ServerThe OpsCenter Server, the core of the architecture, is a Web application thatnormalizes backup data that it collects from various applications. This normalizeddata is used for reporting on backup-related information.

OpsCenter Server is supported on Windows and UNIX platforms.

Note: You must install OpsCenter Server, Agent, and View Builder of the sameversions. For example, Server 7.6 is compatible only with Agent 7.6 and ViewBuilder 7.6.

The OpsCenter Server comprises the following components:

A Sybase SQL Anywhere database management system containing datarelated to back up service usage and expenditure, cost metrics andchargeback formulas, and alerts.

See About the OpsCenter database on page 33.

OpsCenter database

31Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

A set of common authentication runtime libraries and processes that enableusers to log on once to access multiple products.

OpsCenter AT validates identities based on external name spaces. Examplesof name spaces are Active Directory or other LDAP servers, UNIX identitiesbased on password files, NIS/NIS+ repositories, or any identities that canbe authenticated through PAM (Pluggable Authentication Module). It alsoprovides a private user repository for service identities.

See About OpsCenter AT on page 34.

OpsCenter AT

A component that provides policy-based alert management, includingnotification, custom actions, and SNMP management capabilities.

Alert Manager

A common Web server (that uses Java Server Pages) and a JRE to servethe OpsCenter console.

Symantec Web Server and JavaRuntime Environment (JRE)

A common Veritas Licensing Module and API used to add, change, andremove Veritas product license keys.

Veritas Licensing Manager

A common component that uses socket passing to reduce the number ofports that are required to be open across a firewall. Symantec Private BranchExchange uses a paradigm similar to the paradigm of a telephoneswitchboard. Calls placed to a switchboard are redirected to a knownextension. In the PBX exchange, client connections that are sent to theexchanges port are redirected to an extension that is associated with theOpsCenter Server.

Symantec Private Branch Exchange

About the OpsCenter Server shows the architecture of the OpsCenter Server.


Figure 1-1 OpsCenter Server architecture

OpsCenter Server

AlertService

ReportingService

View BuilderService

LicensingService

SecurityService

OpsCenter AT

CORBAService

Database Access Layer

OpsCenterDatabase

(Sybase DBMS)Server Communication Layer

SymantecBackup Exec

OpsCenter Agent

Symantec NetBackup

View Builder Console OpsCenter Console

OpsCenter Web Server

NBSLCommunication

(CORBA)

CLI

SymantecPureDisk

(WebServices)

About the OpsCenter databaseOpsCenter uses Sybase SQL Anywhere database management system as arepository for the backup data, such as backup service usage and expenditurereports, cost metrics, chargeback formulae, and alerts.


OpsCenter uses a Sybase SQL Anywhere database installation that is separatefrom the NetBackup database.

Except for a very small number of system settings, all information that is in the Webuser interface is contained in the OpsCenter database, which consists of a singlecross-platform database file.

The OpsCenter database is completely embedded and requires no additionalinstallation steps. The Sybase database is also self tuning and does not require adatabase administrator to maintain it.

OpsCenter 7.6 does not support upgrades from NOM and VBR.

About OpsCenter ATPrior to OpsCenter 7.6, Symantec Product Authentication Service (AT), was ashared component. During OpsCenter installation, AT Root Broker was installedon a default shared location. So that, all other Symantec products on that machinecould use the same AT service for user authentication.

Starting from OpsCenter 7.6, AT service (that consists of Root Broker andAuthentication Broker) is embedded with the OpsCenter Server software. This ATservice is very specific to OpsCenter and therefore, it is called OpsCenter AT.

Note: No other Symantec products can use OpsCenter AT for user authentication.

In a clustered OpsCenter 7.6 setup, each cluster node has an embeded AT binary.All cluster nodes share the same AT configuration and the authentication data existson a shared disk.

Name of the Symantec OpsCenter Authentication Service opsatd.

Note: In case of a fresh OpsCenter 7.6 installation, OpsCenter AT is installed alongwith OpsCenter Server installation. If you are upgrading OpsCenter to 7.6 version,you need to consider various scenarios and take appropriate actions. Refer to the'About OpsCenter 7.6 upgrade scenarios' section from the OpsCenter Administrator'sGuide.

About the OpsCenter AgentThe OpsCenter Agent collects data from Symantec Backup Exec. The OpsCenterAgent relies on the Java Runtime Environment (JRE) to perform its functions. Italso requires embedded AT (Symantec Product Authentication Service) toauthenticate itself with the OpsCenter Server. Both JRE and AT libraries are installedautomatically with the Agent installation.


OpsCenter Agent is supported on Windows and Solaris platforms.


OpsCenter formats the information collected from the following target products anddisplays it through the OpsCenter console:

Symantec NetBackup and NetBackup Appliance

Note: Starting from OpsCenter 7.6.1, you do not need to install and configureOpsCenter Agent to collect data from NetBackup. OpsCenter uses NetBackup'sNBSL component or bpjava protocol to collect data from NetBackup.

Symantec Backup Exec (Windows only)

OpsCenter Server collects NetBackup data using NBSL in the following scenarios:

If you want to collect tape drive information, media, policy and schedule, job, orskipped file data from a NetBackup master server of any supported version.

If you want to collect any data type from NetBackup 7.6 master servers (excepttraditional and capacity license data).

The core of the OpsCenter Agent is a Java Virtual Machine (JVM) on which yourun different data collectors. The OpsCenter Agent communicates with theOpsCenter Server, schedules backup data collection data types, and receivescommands through the CORBA API.

As the OpsCenter Server relies on Symantec Product Authentication Service toauthenticate connections between the OpsCenter Agent and OpsCenter Server,the Symantec Product Authentication Service client libraries reside on the Agenthost.

The OpsCenter Agent consists of the scheduler, CORBA Client/Server, and datacollectors that collect backup data from all available backup applications. TheScheduler and CORBA form the agent core.

These parts of the agent are described in the following topics:

See About the scheduler on page 36.

See About the CORBA Client/Server on page 36.

See About data collectors on page 36.


About the schedulerThe scheduler performs three basic functions for the OpsCenter Agent:

Checks and queues the data collection schedules of all running data collectors.

Sends periodic heartbeat messages to the OpsCenter server to ensure thereliability of communications between the Agent and the Server.

Monitors modifications that are made to the Agent configuration using theOpsCenter console, which are stored on the OpsCenter Server.

About the CORBA Client/ServerThe OpsCenter Agent implements a CORBA server that listens on a configurableport that allows the OpsCenter console to get the runtime status of the Agent. (Thedefault port is 7806.) When you send a request to get the Agent status through theOpsCenter user interface, the OpsCenter Server sends the request to the CORBAServer to receive the requested information.

The Agent behaves as a CORBA client when sending data or alerts to the OpsCenterServer.

About data collectorsThe data collectors convert the data specific to back up products into a format thatcan be used by the OpsCenter Server. Each data collector must conform to aninterface that defines its interaction with the OpsCenter Agent. The data collectoris implemented in a way that suits the underlying backup product.

Data collector configurations consist of general parameters, such as logconfigurations and data collection event definitions, which are shared by all datacollectors, and product-specific values.

You must configure a data collector on the OpsCenter Agent host that collects datafrom a backup product host.

About Agent configuration and loggingAgent configuration settings are stored in the OpsCenter database. The OpsCenterAgent also caches the latest version of the configuration settings in the agent.conffile. The agent compares the local agent.conf file with the one stored in thedatabase when the agent process is started. If the agent process has alreadystarted, any changes made to the local agent.conf file do not take place until theagent is restarted.


Note: You should not modify the agent.conf file. You should change the agentconfiguration settings using the OpsCenter Agent configuration user interface.

Any changes that you make to the Agent configuration settings are reflected afterthe next heartbeat.

A heartbeat is a request that the OpsCenter Agent sends to the OpsCenter Serverto check for any new changes in the configuration settings. By default, a heartbeatis sent every minute.

Logging for the agent core and individual data collector is administered in the samefashion but written to different log files.

About the OpsCenter OpsCenter View BuilderThe OpsCenter View Builder is an application in which an administrator creates,modifies, and manages access to the OpsCenter views that users see in the console.

The OpsCenter View Builder relies on the AT client libraries which is installedautomatically to communicate properly with the OpsCenter Server. To use theOpsCenter View Builder, you need to provide logon credentials as you do whilelogging onto the OpsCenter console.

See Logging on to the Symantec NetBackup OpsCenter console as a default adminuser on page 52.

When you run the OpsCenter View Builder .exe file, it is directly connected to theOpsCenter Server. The View Builder fetches the existing object view definitionsfrom the OpsCenter database and displays them in the OpsCenter console. Theactions that you perform using the View Builder console are then stored in theOpsCenter database.


About using the OpsCenter consoleThe following sections describe how to access and use OpsCenter. They includehow to log on and log off and how the console works.

For information on how to understand and use the various OpsCenter views andrelated tasks, see the OpsCenter online Help. Context-sensitive help is availablefor all console views, task dialog boxes, and wizard task screens.

37Overview of Symantec NetBackup OpsCenterAbout using the OpsCenter console

To access the online Help, use the Help option in most dialog boxes and wizardscreens. You can also use the Help option on the title bar of OpsCenter views.

The OpsCenter online documentation assumes that the user has a good workingknowledge of NetBackup and its concepts and components.

Portions of the online Help may refer the user to other NetBackup documentationfor descriptions of NetBackup fields and components.

The following NetBackup documents are referenced in the OpsCenter online Help:

NetBackup Administration Console Help

NetBackup Administrator's Guide for UNIX, Windows, and Linux, Volume I

NetBackup Troubleshooting Guide for UNIX, Windows, and Linux

About starting the OpsCenter consoleThe OpsCenter Server is the focal point for centralized management of theNetBackup servers (version 7.0 and later) in your backup environment.

When you install Symantec NetBackup OpsCenter, you select the computer thatserves as the OpsCenter server. When you start the OpsCenter console to manageand monitor your NetBackup environment, you open a connection to the OpsCenterWeb interface.

About web browser considerationsConsider the following recommendations and requirements for the web browser tobe able to access the OpsCenter console.

The following requirements and recommendations should be considered for theweb browser to access OpsCenter console:

The OpsCenter console uses pop-up menus. If you use pop-up blockers withyour web browser, some of these menus may not display properly. You mustdisable pop-up blocking or add the OpsCenter web address to the list ofacceptable sites in your browser.

JavaScript should be enabled for all the browsers.

In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect tothe OpsCenter server using Internet Explorer version 6,7,or 8 with 128 bit cipherconfiguration, then following steps need to be followed:

Find server.xml file atOpsCenter\gui\webserver\conf for Windows server/opt/SYMCOpsCenterGUI/gui/webserver/conf for UNIX/Linux server.

38Overview of Symantec NetBackup OpsCenterAbout starting the OpsCenter console

Find below cipher configuration in server.xml file.

Append below list of ciphers in 'ciphers' attribute.SSL_RSA_WITH_RC4_128_MD5,

SSL_RSA_WITH_RC4_128_SHA,

SSL_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA

Restart OpsCenter WebServer service.

In case of Internet Explorer 7.0, ActiveX should be enabled. This is becauseAjax is supported through ActiveX for Internet Explorer 7.0.

Ensure that the character encoding for the browser is Unicode (UTF 8) beforeyou access the OpsCenter console.Open the Internet Explorer browser and select View > Encoding > Unicode(UTF-8).Open the Mozilla Firefox browser and select View > Character Encoding >Unicode (UTF 8).

On some server systems, you may see a blank page when you try to accessOpsCenter using Internet Explorer 7.0 and above versions. This issue is causeddue to high security level in server systems. If you encounter this issue, openInternet Explorer and click Tools > Internet Options. Click the Security taband select 'Internet'

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