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Neterra is an independent telecom operator with nearly 25 years of history. The company is an industry
leader and innovator who provides both standard telecom services and complex IT and
telecommunication solutions. We are certified according to the international standards ISO 9001, ISO
27001 and ISO 20000 for high quality products and services.
Neterra Telecommunications
We deliver the fastest internet in Bulgaria for institutions, business users, national and international telecoms. We have years of experience in building internet and Wi-Fi networks for large areas, events and forums, as well as businesses.
We provided internet connectivity and protection against DDoS-attacks for the EU Council Presidency in Bulgaria in 2018, the Plovdiv-European Capital of Culture event 2019, the Innovation and Entrepreneurship Festival WebIT 2019, and many others.
Neterra Telecommunications
Neterra is a full member of the ECTA (European Competitive Telecommunications Association), SEC (Electronic Communications Association), BABTO (Branch Association of Bulgarian Telecommunication Operators), as well as of the BBBA (British-Bulgarian Business Association) and a member of NetIX - the best Internet Exchange Platform for 2018.
Neterra Telecommunications
Partners
International Network
International Network● High speed international redundant network (Nx100G and Nx10G international nodes).● Neterra has cross-border interconnections to all neighboring countries as well as Central and Western Europe, CIS
countries, and connection to Caucasus region via fiber optic cable across the Black Sea.● From our node in Ruse we reach most of the major telecom operators in Europe through three independent submarine
cables to Giurgiu, Romania.● Our connections to both Turkey and Greece are passing through our node in Kapitan Andreevo from where we reach
many of the African and Asian telecom operators.
International IP Connectivity● International IP connectivity of Neterra is based on both peering in internet exchanges and IP Transit agreements.● Peering: Neterra exchanges over 70% of its international traffic via direct peering without transit providers in the
following Internet Exchange Points: NetIX (Global), DE-CIX (Frankfurt), LINX (London), AMS-IX (Amsterdam), Equinix (Paris), VIX (Vienna), MIX (Milan), MSK-IX (Moscow), Netnod (Stockholm), BIX (Sofia) and Ronix and Interlan (both in Bucharest).
● Major IP Transit providers: Direct connection with Tier 1 operators both locally in our own datacenter and globally in other PoPs - CenturyLink, GTT, Telecom Italia Sparkle, TATA Communications.
National Network
National Network● Topologically the national network is a ring, composed of two arches - north and south, the northern arc connecting Sofia
and Varna via Ruse, and the southern - Sofia and Burgas via Svilengrad (Kapitan Andreeevo).● The two arches are connected between Varna and Burgas and in the middle between Ruse and Kapitan Andreeevo.● There are also many smaller regional rings, each node in the network is connected by independent routes to the northern
and the southern arc.
Connectivity in BulgariaAs a major wholesale provider, Neterra serves about 50% of ISPs in Bulgaria.
● Neterra has built a physical (cable) connection with all first level providers (own international network or own data centers).
● Every Bulgarian ISP uses some of these first level providers for its international connectivity.● Thus Neterra reaches directly 100% of the Internet traffic generated in Bulgaria, without transit steps on the road,
even within the country.● For greater reliability, Neterra's clients are connected to two routers, that serve the Bulgarian Internet space – main
and back up.
Content Delivery Networks
● Neterra is connected to all large CDNs in the region (like Google, Facebook, Akamai, etc.). Some of them have chosen Neterra's data center to host their equipment and expand locally their content distribution.
● About 10% of Neterra's "international" traffic (30% of the web traffic) is generated by servers physically located in Sofia. This leads to significant improvement in web sites usability, because reaction time is reduced by several seconds per page.
● Among the CDN providers' customers, located in Neterra are Adobe, Asus, Apple, Autodesk, Airbnb, BBC, CNET, Discovery, FOX, IBM, McAfee, Microsoft, MTV, NASA, NBA, NBC, Playstation, Red Hat, Reuters, Warner Music, Ubisoft, Yahoo.
Our Brands
● SDC - We have 4 data centers where companies can have their
own equipment or rent servers, relying on Neterra for 24/7
maintenance and tech support. We have built a data center
park, next to the largest substation in the Balkans where other
investors can build their own data centers;
● Neterra provides a cloud platform (called ‘Cloudware.bg’)
where our customers can move their business in minutes and
then use flexible resources according to their needs;
● We offer tracking services for moving objects through our GPS
platform, called Netfleet.bg, suitable for companies and
organizations with large car fleets;
Our Brands
● We broadcast the largest online television platform for Bulgarians
abroad - Neterra TV, where our users can watch all Bulgarian live
and recorded movies, TV shows, broadcasts, etc.;
● Neterra provides satellite solutions and land satellite stations;
● We offer satellite internet for businesses and end-users;
● We provide international connectivity (a network in over 35
countries worldwide);
● We protect our clients against DDoS attacks;
● Neterra provides IPTV solutions, professional TV broadcasting
equipment, full or partial audio / video platforms, tailored to the
needs of our customers. We provide distribution of audio and video
signals to any part of the world via satellite and land
communications. We support for copyright negotiation, content
protection, and 24/7 technical support.
Our Services
Point-to-Point ServicesNeterra provides point-to-point packet data transport services through various technologies - DWDM, SDH, Ethernet, MPLS. The portfolio of this service group includes both standard services in compliance with the international specifications of the Metro Ethernet Forum (MEF), as well as specific solutions providing high security and reliability of communication. This type of services are suitable not only for telecom operators, but also for corporate clients with presence in different geographical locations. In terms of capacity, we can support a wide range. High bandwidth services as well as low speed ones are available.
Network AccessThe services in this group provide the client with access to the global Internet with full or partial range of international routes as needed. Among the Internet services in Neterra's portfolio there are both services with guaranteed, symmetrical capacity and Broadband Internet Access services covering the exact requirements of the clients. With 24x7 proactive monitoring in our Network Operation Center we give additional reliability and guarantees for the service quality.
Rental of ResourcesThis group of services covers colocation services at Neterra’s Data Centers, as well as rental of Neterra’s own fiber optic network, equipment, software and IP resources. It also includes Neterra's cloud platform with the option to rent cloud servers and resources. We provide a full range of telco colocation services in compliance with the international standards, together with basic colocation services. Qualified engineers are available for 24x7 hands-on-site support.
Customer Resource ManagementCustomer resource management is a broad group of services in several areas. Neterra has highly qualified network and IT & system administration specialists. Using flexible technical solutions, fully tailored to the individual needs, we can provide complete or partial management of the client's network. The technical solutions developed to provide DDoS attack protection also fall into this category. Neterra provides tracking services for moving objects through a GPS platform, called Netfleet.bg. It enables management of the client’s car fleet.
Audio Video ServicesTV channel IP distribution, complete IPTV and DVB-C platforms, audio and video processing, as well as event audio/video IP broadcast (live-streaming) and playout services are only part of this group. It also includes satellite services that enable the customer to receive and broadcast audio/video content. Neterra's digital headend platform provides diverse functionality for acquisition, processing and output of audio/video streams. The platform can be used to produce streams for distribution to CATV headends, Direct-to-Home (DTH) services, online distribution, among others.
End-user ServicesEnd-user services include access to satellite internet, as well as our online television and audio/video platform Neterra.TV. It is widely used by Bulgarians abroad, where our users can watch all Bulgarian live and recorded movies, TV shows, broadcasts, etc.
My Neterra Online MonitoringMy.neterra.net is a portal through which Neterra customers have an access to our online monitoring system:
Quality Guarantee
● То ensure quality of service Neterra provides a "Service Level Agreement” (SLA) as an integral part of the contract.
● The SLA ensures that the service technical parameters are up to 100% guaranteed, calculated on a monthly basis (depending on the service and the way of providing it).
● The agreement defines the procedure which the client can follow in case of a problem (phone contact, levels of escalation, response time, etc.)
● Neterra stands behind all the stated responsibilities in the SLA. We are not afraid to walk that extra mile to make our customers happy with the provided telco services.
Why Neterra is customers’ best choice?
● One Stop Shop – Full range of telecom services
● One click away to directly request a service – Workbox at request.neterra.net
● Presence in the four largest Internet Exchange Points in Europe – Frankfurt, Amsterdam, London, Paris
● Direct connectivity to major Tier 1 providers
● Over 1500 direct peering partners
● Fully redundant network
● 4 own carrier neutral data centres
● 24/7 proactive monitoring and support by the Network Operation and Network Management teams
● Up to 100% guaranteed availability of the Internet services, provided by Neterra
● Problems notification, registration and resolving recommendations
● Registration of actions taken to solve the problem and prompt customer notification about the status of the
resolving problems
Contact us at:
Neterra Ltd.20A Andrey Saharov Blvd., 2nd floor
1784 Sofia, BulgariaPhone: +359 2 975 16 16
Fax: +359 2 975 34 36www.neterra.net
