Date post: | 20-Jun-2015 |
Category: |
Technology |
Upload: | tabula-rosa-systems-netiquette-iq |
View: | 211 times |
Download: | 0 times |
EMPOWERYOUR EMAIL
WITH
NETIQUETTE IQ
Copyright © 2013 by Tabula Rosa Systems
Email + Etiquette = Netiquette
Copyright © 2013 by Tabula Rosa Systems
EMAIL FACTSOF 2012
4.3 Billion –Number of email clientsworldwide
144 Billion – Total email traffic per day worldwide
61% – Share of emails that wereconsiderednon-essential
68.8%–Percentage of all email traffic that wasspam
Copyright © 2013 by Tabula Rosa Systems
EMAIL ESSENTIALS
Address Fields
Basic Content
Appearance/layout
Structure of Content
GrammarCopyright © 2013 by Tabula Rosa Systems
EMAIL ESSENTIALS
Tone
Positive/Negative Keywords
Advanced content
Attachments
SignaturesCopyright © 2013 by Tabula Rosa Systems
1.No one ever gets fired for sending an email with the proper considerations.
2.Politeness works with even the rudest of people.
3.A policy and process of consistent correct email will contribute to actual time savings.
4.Use the three Zs—avoidance of Zero tolerance, well-directed Zeal, and email Zen.
TEN PRECEPTSOF NETIQUETTE
Copyright © 2013 by Tabula Rosa Systems
TEN PRECEPTSOF NETIQUETTE CONT.
5. Personalize when appropriate.6. Know when to apologize, and do
so quickly.7.Reply to every reasonable email
promptly.8.Avoid scolding, one-upmanship,
and imperatives.9.Include good news first.10.Be proactive not reactive.
Copyright © 2013 by Tabula Rosa Systems
NETIQUIETTE EMPLOYMENT
RULES Use proper formatting for email
fields
Include “Resume” in attachment title
Use formal salutations
Double check proper names & titles
Power words make the differenceCopyright © 2013 by Tabula Rosa Systems
NETIQUIETTE EMPLOYMENT
RULES Begin with 1-2 polite introductory
sentences Quickly explain the purpose of the
email Identify the position/define the
attachment Include follow-up with a date Welcome questions, follow-up,
commentsCopyright © 2013 by Tabula Rosa Systems