NetSol Assignment (Management)

Overview:NetSol Technologies is a leading international provider of automated and IT enabled solutions catering to businesses across various verticals around the globe. Since its inception in 1995, NetSol has regimented itself being committed to deliver the best software solutions. NetSol has ever since used highly experienced resources in analysis, development, quality assurance, and implementation to provide a wide range of high-quality consulting services and cost-effective development of customized application software. Our worldwide domain and subject matter expertise, proven track record and the capability to act as solution integrators can give you a truly cost-effective solution that not only meets, but surpasses your needs.

Vision:To become a leading and world class provider of Itsolutions and services in each market of operations by leveraging our global positioning and creating strong potential, resulting in exceptional value for shareholder and great environment for our employees.

Mission:To be the premium solution vendor to global leasing and finance businesses. We will leverage our world class software development capabilities to develop new IP in business segments where we can add value.

Where We Operate:Today NetSol Technologies has offices in the USA, UK, Pakistan, China, Australia and Thailand and is at the development forefront of leasing software solutions, embracing new technologies and building on its world class suite of applications - NetSol Financial Suite.

Currently at CMMI® Level 5, NetSol has solidified its presence in the Leasing & Asset Finance vertical through its world class suite of applications. In addition to this, NetSol is a multi-dimensional technology company, deriving revenue & customer satisfaction from a variety of information technology (IT) services and custom software offerings including Technology Outsourcing, Systems Integration, Application Development, Processes Consulting, Business Intelligence Consulting, Information Security Consulting among others.

Commitment:NetSol’s quality commitment is to continually improve the effectiveness of our quality management system through monitoring and enhancing customer satisfaction, reviewing and enhancing quality objectives, regular assessments against International Standards, developing and maintaining a skilled & motivated resource base and effective implementation of Software Measurement Program. NetSol exists to provide

Hailey College of Banking & Finance, University of the punjab Lahore. 1

highest level quality software products and services globally that meet customers and user needs, by maintaining its staff as principal assets and being responsive to market expectations.

Clients:NetSol’s list of clients encompasses blue-chip companies, the non-profit sector, technology and telecommunications, and financial institutions including Fortune 500 manufacturers, global automakers, financial institutions, utilities, technology providers, and government agencies.


Board of Directors:



Management Team:



Shahab-Ud-Din Ghauri:Shahab-Ud-Din Ghauri joined the board of NetSol Technologies in February 2014. His association with NetSol goes back to its inception when he put in the seed capital in the venture in 1996 and later served NetSol UK, as Managing Director in 2000. Before investing into the vision of NetSol, he was a successful entrepreneur managing his own business of contacting heavy machinery from the USA and Romania for use in Pakistan. Dealing with large multinational oil drillers and construction companies for over a decade he brings invaluable experience to the Board.

Salim Ghauri:Salim Ghauri is the sponsor and founder member of NetSol Technologies Ltd. He is also President of NetSol Technologies Inc. Asia Pacific Region. He has been a software developer since the early 1980s, and between 1981 and 1995 he designed and developed financial applications for large size databases. Before establishing NetSol Technologies, Mr. Ghauri was a successful IT consultant in Australia. His last assignment was with BHP Steel in Sydney. As a system integrator he was responsible for software and hardware solutions. His main achievement was the introduction of a PC-based network in BHP Steel. From 1988-89, Mr. Ghauri consulted with the State Rail Authority of NSW Australia for its MIS reporting. Before moving to Australia, he was in Saudi Arabia, where he started his IT career at Citibank, Riyadh in 1979. After leaving Citibank, he started his first venture with the help of local funding. Mr. Ghauri is credited with setting up the first IT-based training institute and a software house in Dammam, Saudi Arabia. Recently, Mr. Ghauri has been appointed as the Honorary Consul of Australia for Punjab, Pakistan.

Vaseem Anvar:Vaseem Anvar has been actively and rigorously participating in the engineering and construction industry to witness its dynamic growth in Pakistan. Very well known for his leadership skills, his hard work attitude has proven him an exuberant Chief Executive within the organization. After spending early days of education, he migrated to the United States of America for the higher education from the highly reputable institution, which was the prophecy of his parents by looking at his remarkable achievements in his early school years.

Najeeb U. Ghauri:Najeeb U. Ghauri is Pakistani born US national and a resident in California. His career spans over 22 years of academic, corporate and entrepreneurial accomplishments. His most dynamic, can do and versatile attributes led him to successfully manage senior divisional roles in fortune 500 companies such as Unilever and Atlantic Richfield Corporation, or Arco for short, prior to embarking on a most successful and challenging venture of his career to date.


Shahid Javed Burki

Shahid Javed Burki has served as a Director since 2003. Prior to joining the Board, Mr. Burki had a distinguished career with the World Bank where he held a number of senior positions. In 1996-1997, Mr. Burki took a leave of absence from the World Bank to act as Finance Minister of Pakistan. Upon early retirement from the World Bank, Mr. Burki acted as CEO of the Washington-based investment firm EMP Financial Advisors from 1992-2002. Presently, he is the Chairman of the Institute of Public Policy.

Fida Hussain

Mr. Fida Hussain was born in Karachi, after completing his Bachelors in Business from Karachi University, he moved to Saudi Arabia where he worked for various multinational companies which include CitiBank and LM Ericsson and held the senior management positions. He had the opportunity to attend various Administration and Operational Management training programs from Sweden.

Omar Ghauri

Mr. Omar Ghauri joined NetSol Technologies Limited in 2005, as a Business Development Executive. He quickly moved up the ladder and assumed the position of Vice President in 2008, until finally becoming in charge of NFS - NetSol’s flagship product in 2010. Mr. Ghauri envisioned NFS as an established global product, spearheaded its development and streamlined processes for its global delivery. He played a vital role in transforming the product portfolio philosophy to a well-managed product line. Through his leadership NFS today is a global software product with an impressive customer base including several fortune 500 companies. The product is currently implemented in 17 countries, across five continents and has consistently increased its contribution in the organizational revenues over the years.

Mr. Ghauri completed his Bachelors in Computer Science from James Madison University, USA in 2002. Currently, he is the Head of NetSol’s Software Engineering and Research Division and a Senior Vice President with the company.

Quality Certifications:

Ever since the inception of NetSol, it had been envisioned to improve the quality standards of the software and systems processes. It was through the commitment of the management that NetSol achieved the ISO 9001 Certification in 1998. With continued and committed investments, NetSol became the pioneer to achieve CMMI level 5 certification in 2006. NetSol also established state-of-the art security mechanisms with ISO 27001 certification which is a global standard for Information Security.


Certifications StatusCMMI Level 5 Certified since 2006ISO 9001 Certified since 1998ISO 27001 Certified since 2008ISO 20000 Certified since 2010.

Today the organization is assisting and influencing other organizations to achieve these significant milestones.

Awards:

During the fiscal year 2012-2015, NetSol was honored with the following awards & laurels:

NetSol Technologies’ flagship software solution NetSol Financial Suite™ was awarded the “First Rate Best Selling Finance and Leasing Solution Award’ at the China Leasing Summit 2013 by the China Leasing Business Association (CLBA).

Mr. Salim Ghauri, CEO of the company, was elected as President of TiE Lahore for next two years.

APICTA (Asia Pacific ICT Alliance) Award for Lease-Soft as best of Financial Applications (2007)

Highest Exporter Awards:

5th NCR IT Excellence Award for “IT Pioneer of the Year” 6th NCR IT Excellence Award for Highest Exports for Year 2004 in Pakistan Pakistan Software Houses Association Award for largest exports in 2003-04 7th NCR IT Excellence Award for Highest Exports for Year 2005 in Pakistan 8th Teradata National IT Excellence Award for Highest Exports for the year 2006. FPCCI Award for Highest IT Exporter 2005-2006 and 2006-2007

PASHA ICT Awards:

Best IT Employer in Pakistan (2006) E-CIB as best of E-Government Applications (2006) Merit Award for Best Revenue Growth (2006) MTMIS as best of E-Government Applications (2007) Merit Award for Lease-Soft as best of Financial Applications (2007)

Other Awards:

CIO Award for "Pioneer in Taking Technology Global: Building Pakistan Image Abroad".

FPCCI's best IT Exports Performance Trophy for the year 2007-2008.


The WFS team won Merit Awards from Dong Fong Nissan Auto Finance, China on the successful deployment of the NFS-WFS application.

ICCI acknowledged NetSol as one of the largest IT Company in Pakistan in September 2009.

NetSol received Excellence in Software Export Award announced by the annual Teradata National IT.

Excellence Awards in December 2010. Our Executive Vice President and Director, Mr. Sajjad Kirmani was awarded with

the individual. Award for CIO of the year 2010-2011 for his exceptional contributions to NetSol's

growth.

Management Hierarchy:


Board of Directors

Technology Department

R1

R2

R3 (Ascent)

SCM-NOS Department

Admin. Department

HR Department

Accounts Department

Security Department

CEO

Technology Department

The core assignment on which the whole business consists and depends, is its technology, i.e Software development and its applications.

As it is described earlier that NetSol’s major clients are Mercedes (Benz), BMW, Toyota, State bank of Pakistan, It provides them Software Solutions and Applications regarding the needs and requirements of said clients, majorly it focuses on finance and Leasing applications.

So we can say the Technology department of NetSol tech is core department in their business

NetSol’s technology department’s structure is shown below:


NFS Technology

R1( Power Builder)

R2(Disfunctional)

R3(Ascent)

Technology department has its sub-departments named as R1, R2 and R3. In R1, company’s power builder section works in which software language i.e .Net is used. R2 is disfunctional and R3 bears major workload of department’s affairs. It is also titled as “Ascent” in which advanced coding languages like .Net and C-sharp are used by developers.

The organization chart of employees working in this department and performing their tasks as assigned, is:

The professional teams under their Team Leads are further classified according to their profession expertise as:


Head of Department

Project Managers Team Leads

Resources(Developers)

Principle Software

DevelopersSenior

Software Engineers

Software Engineers

The technology department works under the authority of the Head of Department who observes its affairs and then the project managers who are highly professional in project management and in information technology are subordinate to HOD and supervise the variety of software projects.

These projects after classification are assigned to professional teams. These teams consisting of experts like software Developers, software architects and maintenance engineers perform their tasks under the instructions of their team leads. Approximately, Technology department has 1000 -1200 employed software engineers in Lahore office.

Other technical departments are SCM (Software Configuration Management) and NOS. These departments are related to internal affairs of technicality as internally software and Hardware issues are addressed there respectively. There is only a Head of department along with subordinate expert teams for solutions.

HR DEPARTMENT

HISTORY OF HR DEPARTMENT:

The HR department was established as an independent and fully functioning department in1999. The department was established for meeting the following needs of the company.

1. Acquiring Human Resources2. Training Human Resources3. Developing Human Resources


Team

s Designers

Developers

Soft Architects

Maintanance Engineers

OBJECTIVES of HR Department:

The HR department was established with the above mentioned needs and had the following main objectives behind its creation,

To be a true EEO (Equal Employment Opportunity) Employer To determine and categories the organizations long range and short range HR

needs To attract the right potential candidate to the right job To satisfy and strengthen excellence of the workforce. To explore new recruitment sources To have trusting good relationship with all the departments To provide the best services in HR To maintain database of quality applicants

HR FUNCTIONS AT NetSol:

The HR department performs the following functions at NetSol, although the main heads are still the same but overall the following functions are performed by the HR department of NetSol. These include:

HR Planning Designing & Implementation of Human Resource Policies/ Procedure Human Resource Development (HRD) Career Management Compensation/Benefits Perks Management Performance Management Employee Relationship Management Job Satisfaction Environment, Health & Safety Management (EHS) HR Auditing Travel Management Entertainment Management


STRATEGIC HR MANAGEMENT

Following are the areas of concern in this function: To conduct SWOT analysis To set HR objectives/goals To formulate policies, procedures and strategies to forecast/plan the

Human Resource Requirements to address the goals To design the skill set and knowledge base for Human Resources to accomplish

the goals To create career paths for Human Resources To reward and retain the Human Resources


HR Planning

Recruitment Assessment, Selection & Placements

Job Analysis Academic Qualification Job Designing Knowledge, Skills & Abilities Salary Structure Work Experience Work Location Attitude Succession Planning Stability & reliability

Different Channels of Recruitment Placement is based on Advertising Tests Placement Bureaus Interviews Employment Agencies Job History References Proficiency Consultants

RECRUITMENT STRATEGIESBudget for Recruitment and Selection:Like everywhere the main factor that should be considered is the cost so the entire process should be an efficient and effective at the same time.

1. To control hiring costs after selection, orientation, and start-up (training etc.) as well as costs associated with employee replacement.

2. Choosing Recruitment Sources3. Untapped Recruitment Sources

Remote Areas Physically disabled Employees

4. Diversity

RECRUITMENT CHANNELS:Depending upon the needs and situation the recruitment channel varies nevertheless the main channels and the sub channels that NetSol uses for the recruitment process are,

A. Internal: Job Posting Employee Referral Programs etc. Skills Inventory


A list of each employee and the KSA’s(knowledge, skills and abilities)each possesses

B. External: College and Universities Recruiting (Placement Bureaus, Alumni Job Fairs (Rozee, PASHA, Soft-tech, LUMS, PCBA) Paper Advertisement (Dawn, News, Jang) Recruitment and Head Hunting Agencies (OMNI, SKP, Core, RedicalHire) Executive Search Firms (Saiqa, Tahira, Personal Involvement etc.) Web Advertisement (NetSol Websites, ROZEE, Mustaqbil, Yahoo groups etc.) Walk in New Channels to explore E.g. New Head Hunters, New Recruitment

Agencies or Websites.

RECRUITMENT & SELECTION PROCESS:Generally recruitment is a very length process that starts from the time when a position is opened in any specific department. It can be proceed internally if the HR department gets are question from people already working in the company or it can be through the laborious process of CV scanning.

STAGES IN RECRUITMENT PROCESS:

1. Position Opening.Any position opening for any department against any project is acknowledged throughPersonnel Requisition. Orally they try to avoid initiating the recruitment process

2. Personnel Requisition Process:In this process any PM /Head of Department use eRMS to submit his personnel requirements for approval.

2.1 Personnel Requisition Form:It is make sure that Personnel Requisition Form must be filled with its all fields. Which include position Title, No. of resources, No. of years of Experience and specific KSA (Knowledge, Skills and Abilities), Reason for hiring, Addition or replacement etc.

3. HR CVs Screening Process:Initially most of the time, CV is short-listed from emails then saving in the Soft Folders and Hard folders. Printing of CVs and study the details of prospect profile keeping KSA and experience in mind. Huge number of quality CVs are given to Technical Teams after initial level short-listing.


3.1. Technical CVs ScreeningAfter initial screening, CVs are sent to technical teams through email or by hand. CVs are short-listed from the technical team and sent back to HR for Interviews scheduling.

4. Interviews SchedulingCandidates are called for Interviews, evaluating on phone (Communication skills, Interest, current involvement), communicating them brief requirements of job, JD, Time, Date and direction of NetSol and answers of their Question (Salary, Designation, JD etc.), Developed a proper System for Interviews scheduling.

4.1 Interviews Calendar and arrangementsAll the Interviews schedules are sent to the Interview panel through Lotus Calendar. Room is arranged and CVs with evaluation form are given to the team.

4.2 Interviewee:Welcome the candidate, ask him/her for any refreshment, and send him to Interview Room. After completion of Interview, thanks and tell them

4.3 Interview Feedback and Follow upsInterviews feedbacks get on the daily basis and follow up. Feedbacks are saved in different status in folders e.g. Recommended, Deferred, Rejected, and Hold. A regret email is generated to all the rejected and deferred Interviewees. They have developed a proper system for it.

4.4 Interview Evaluation SheetInterview Evaluation is filled, consisting score in the Interview, comments andrecommendations of the technical team. They have developed different types of Evaluation sheets.

5. HR Interview and Documents:HR Interview is conducted and trying to see all the non-technical aspects from the prospect. Some of the details are given in the next slide. The company requires different documents during HR Interview. Sometime Originals Documents. List of documents are given.

6. Offer Letter, Arrangements and Acknowledgements:Offer Letter is made and discuss any issue regarding offer with the candidate. An Email is generated for the arrangements of new employees from different departments and also acknowledging to the hiring teams.


SWOT AnalysisIt is the analysis of the strengths weaknesses opportunities and threats of NetSol Tech. While doing the SWOT analysis that what are the areas where a company is better off than other and what are the areas where it lacks.

Strengths1. Exponential Growth:

It is growing rapidly, joint ventures, acquisitions, and contracts are giving it a fast growth rate.

2. Highly Skilled Human Resource at Low-Cost:Work force in Pakistan is cheap than the advanced countries of the world so they are able to explore this workforce by providing training to it.

3. Access to Quick Communications:Optical network and satellite links are available all over the world. Company can coordinate with its offices also customers.

4. Blue Chip Clients:Many of the fortune 500 are its clients who want innovation and quality which NetSol is doing. So it is not easy for its customers to switch to others.

5. Sound Organizational Structure:Organizational structure of NetSol helps it flourish every department works on its own.

6. First Pakistani Company to Achieve CMMI level 5 Assessment in Pakistan:Since it has achieved CMMI level 5 assessments for the first time in Pakistan, this will help the company to enlarge its customers in Pakistan.

7. Strong Financial Position:


Company is financially strong so has the ability to meet the increase in demand by increasing the operations.

8. Low Turnover:NetSol gives more satisfaction to its employees by giving them extra benefits and incentives. Family like environment is given to the employees, so they do not want to leave the organization.

Weaknesses1. Average Quality of Service:Numerous companies of the world offer the products and services same as it is offering. It should offer unique ideas.

2. Small Market Segment of Customers:Customers of NetSol are few big companies; if some of them switch to others it will create problems for the company.

3. Least Focus on Pakistani Market:NetSol has greater focus on foreign contracts and foreign customers. Pakistan is a big it market which it is not exploring to the highest degree as a result other companies of the world are taking the advantage.

4. Research and Development Programs on Small Bases:It world is changing rapidly day by day and there is a need to spend much on research and development which it is not doing to that extant.

Opportunities1. Huge International and National Market:Its market in the world is large in size and is expanding day by day. NetSol can capture this increasing market.

2. Rapidly Increasing e-Governance in Government Sector in Pakistan:

Government of Pakistan is computerizing its operations; company can take it as a big customer.


3. Local Production:Its operations are expanded to six large it economies, it can understand the local needs and provide the products as needed.

4. Adopt Latest Technologies and Techniques:It is known for innovation, by adopting the latest technologies and techniques, it can provide better products and services.

5. Removal of International Trade Barriers:Since the application of WTO international trade barriers are being removed day by day, it creates the opportunity to go to those economies which were not allowing the Pakistani products.

Threats1. Recession in the World Economy:World economy is in a big recession. Affording of the people is decreasing. As a result sales is reduced and companies are going into loses. So business has shrieked.

2. Political Issues, Security Concerns:Due to security concerns people don't want to come to Pakistan and as a result NetSol has to send its representative to their countries for getting the contracts. On the other hand it is sending its employees to UK for training which is costly.

3. Sanctions on Pakistan:Economic sanctions on Pakistani economy are imposed from time to time, it adversely affect the exports.

4. Copy Rights and Patent Violations:Copy rights and patent violations cost the It companies especially. It cost them billions of dollars per year.

RecommendationsAccording to our perception NetSol, Inc. should follow the following Recommendations.


1. There should be friendly and cooperative environment which removes misunderstanding and communication gap and more personal relationship would develop because employees from different institutions are hired and they have different preferences, interests and culture.

2. The company (NetSol Pvt. Ltd. Pakistan) should provide the work life balance to developers so that neither they are demotivated nor they tire from work at the end of the projects.

3. NetSol. Inc. should employ the resources according to job specifications matching their job descriptions. This will reduce turnover.

4. It is the duty of marketing department to deal with the clients about the estimated duration for software development and after negotiation, they both set the deadline. In this process, a consultation service will consult on realistic deadlines with development team (software engineers and developers). This can be easy to complete the task in a specified duration and work life balance of employees would be maintained.

5. Project managers with both technical and managerial talent should also be in NetSol, Inc. Pakistan so that challenges regarding the demands of employees would be handled.

6. Updated/new technology should be provided in NetSol, Inc. and training should be conducted for those who really need it.

7. Employees should be motivated by rewarding them on equity bases, and through justified, unbiased performance appraisal.

8. Employees should be treated equally, and on the basis of performance, and hiring should be unbiased.

9. Young potential should be motivated so that they so do not leave the organization.

Conclusive RemarksThe job of software development is difficult and more dependent on team work. Success of any software development project in on managing human resources properly. The management should do steps do develop more effective team work and increase its contribution in software development by providing environment in which they motivate fully to work.


Date post:	20-Feb-2016
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