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SLAs Reduction in average time needed for identification of the root cause of application Measure application response times Centralize management of applications and transactions Provide performance intelligence to key stakeholders NETWORK AND APPLICATION PERFORMANCE MANAGEMENT: A MEASURED APPROACH NETWORK AND APPLICATION PERFORMANCE MANAGEMENT: A MEASURED APPROACH The Aberdeen Group study “Getting the Complete View into Application and Network Performance” surveyed 235 professionals from around the globe in a variety of industries. The organizations (45% large enterprises, 21% midsize, 34% small businesses) were divided into three categories: 43% 52% 67% 23% 38% 57% 16% 22% 35% VISIBILITY Aggregate your performance data in a unified interface. TRANSPARENCY Allow key stakeholders to access performance data so they can help define requirements and prioritize issues. TENACITY Increase benefits of implementing performance management solutions by increasing experience among stakeholders. AGILITY Identify problems quickly to minimize response time — and downtime. • Time to identify root causes of application problems • Number of end user complaints about application performance • Transaction completion rate THREE KEY PERFORMANCE CRITERIA: Ensure that your organization’s core applications perform at the highest possible level by utilizing: 64% -34% Increasingly virtualized infrastructure 33% 2011 2012 Increasing bandwidth requirements Increasing demands of remote workforce Increasing cost of data communication 81% 54% 34% Disruption of key processes Rising user demand 43% 39% 41% Top pressures driving organizations to improve network and application performance: AVERAGE LAGGARD Top 20% Bottom 30% Middle 50% BEST IN CLASS 83% 10% 92% 27% 0 10 20 30 40 50 60 70 80 90 100 Employee satisfaction rate with the performance of organization’s business applications © 2012 CenturyLink, Inc. All Rights Reserved. RISING PRESSURES RISING PRESSURES TACTICS TACTICS RESULTS RESULTS KEY TAKEAWAYS KEY TAKEAWAYS
