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herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
Network & Security
Network Service Overview
Network Services
Communication Service Providers Equipment Manufacturers Enterprise Customers
• Network Design Assistance• Solution Roll-out Support • Service Delivery• Remote Provisioning• Service Assurance• Technology Migration Assistance• Network Integration Testing
• Global Network Mgmt• (FCAPS) – L1, L2, L3• Network Application• Performance Optimization• QoS Management• Vendor Management• Managed Security
• Network Design Assistance• Remote Deployment• Solution Testing & • Implementation support• Network Performance
Optimization• TAC Support
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Service Assurance
Network Monitoring L2, L3 network Management Capacity Analysis & reporting Network Optimization Service Level Management
Network Services for Communication Services Providers
ServiceDelivery
Order entry SolutionValidation DeploymentPlanning Fieldco-ordination Remote DeviceConfiguration
Remote Test &Turn-up
Solution Roll-outSupport
Conformance Testing
Test cases &Scenarios
Network Modeling
Network Integration Testing
Recommendations
Network DesignAssistance
RequirementAnalysis
Proof ofConcept
High Level Design
Low Level design
Design Documentation
TechnologyMigrationAssistance
TechnologyReadinessAssessment
RemoteTechnologyMigration
Project Planning & Management
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Monitoring of Network links for Availability
• Event Notification via Telephone/ Email in case of any downtime.• Daily Event Summary Reports• Weekly Availability and Link/MPLS port Health Check Reports• Monthly Trend Analysis reports for availability• Monthly Trend Analysis for utilization• Online utilization report
• Cisco routers• Cisco Switches• SNMP compatible router of Switches.• MPLS ports• Frame Relay Link (Subject to FR
switch supporting SNMP)
• Monitoring of availability of the links.• Reporting the errors on the link• Reporting the fluctuations on the link• Reporting the utilization of the link• Reporting the protocol wise traffic
distribution on the link. This service requires specific tools to be deployed and configured.• Utilization threshold on link
Service Features Supported Platforms Deliverables
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Monitoring of Network Devices for Availability & Performance
• Event Notification via Telephone/ Email in case of any downtime.• Daily Event Summary Reports• Weekly Availability of devices and Health Check Reports• Monthly Trend Analysis reports for availability• Monthly Trend Analysis for CPU utilization• Online utilization report for CPU
The following are specifically supported• Cisco routers• Cisco Switches• Cisco WAAS • SNMP compatible Router and Switches of any make.• Other devices (Case to Case basis)
• Monitoring of availability of the network devices• Monitoring of CPU utilization of the device• Monitoring of the links terminated
on the devices• Monitoring of the hard ware failure of devices like FAN, Interface Cards, Power Supply (subject to availability of SNMP MIB)
Service Features Supported Platforms Deliverables
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Administration and Management of Network Devices
• Daily Summary Reports • Weekly Trend analysis • Monthly Trend Analysis • RCA report for any unscheduled downtime.
• Cisco Routers• Cisco Switches• Cisco WAAS
• Management and Administration of routers, switches• Management of VLAN on L2 and L3 switches• Monitoring of errors on network or LAN & resolution.• CPU and memory utilization monitoring and management of traffic• Log management (recycling of logs, log preservation)• Monitoring of routing update and traffic• Application of Assess Control List• Routing management of traffic.• Backups before and after each GSS change
Service Features Supported Platforms Deliverables
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Global Operations Command Center (GOCC) for 24x7 support
Our Global Operations Command Centre (GOCC)Infrastructure optimization enables an organization to realize the value of their IT infrastructure investments and convert them into a strategic asset. With the current economic situation, focus is on improving IT efficiency and optimizing existing IT investments, while reducing capital and operating expenditure on existing and new IT investments.
Key drivers for optimization include business alignment, data centre consolidation, services consolidation, mitigating downtime costs, globalization, virtualization, security,‘going green' along with project, staff, and service level/performance assessment
GSS solutions to IT optimization and Virtualization are holistic and client centered. GSS adapts its solutions to meet each organization’s optimization and virtualization goals, whether they are cost reduction, improved energy efficiency, enhanced response to customers, improved responsiveness to business needs or a combination of these and others.
GSS America’s COE has developed offerings which provide enterprises with the flexibility necessary to address the challenges today. The services are depicted below.
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Managed Security Services
Managed Security Services (MSS)
Intrusion Detection & Management
Perimeter Security Management
Identity Software Management
Vulnerability Assessment & Management
Security Advisory Services
Mon
itorin
g &
Aler
ting
Maintenance & Support
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Security Advisory Services
• Up-to-date Information about possible vulnerabilities respective to the IT infrastructure of the client• Security experts available 24x7 for any IT security related assistance
• Latest Vulnerability notification• Patch release notification & Virus warnings• On-site and Remote Incident Management support
• Security Advisory Services • Intrusion Detection & Mgmt• Perimeter Security Management• Identity Software Management• Vulnerability Assessment & Mgmt
MSS Deliverables Benefits
To be secure, it is necessary to have timely information, to defend against the latest threats & vulnerabilities. Expert assistance onsite/off-shore is also required for solving emergency IT security issues.
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Intrusion Detection & Management
• 24x7 offshore / onsite Management of IDS • Skilled & Certified IDS Experts managing the IDS with SLAs• Lower cost – Manpower & Tools
• Analysis of IDS events (elimination of false positives)• Incident Based Reporting, Escalations and support• IDS Policy Management• Intrusion Trend Analysis and reporting
• Security Advisory Services • Intrusion Detection & Mgmt• Perimeter Security Management• Identity Software Management• Vulnerability Assessment & Mgmt
MSS Deliverables Benefits
Monitor network and host activities, analyze it for signs of intrusions and respond to block/contain them
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Perimeter Security Management
• 24x7 offshore / onsite Management • Analysis reports to assist better planning• Lower cost – Manpower & Tools• Certified experts
• Log analysis• Patch/Signature Updation & OS
hardening• Availability Monitoring• Change Management (Policies, Access lists & User Mgmt)• Configuration backup & restoration assistance• Trend analysis and reporting
• Security Advisory Services • Intrusion Detection & Mgmt• Perimeter Security Management• Identity Software Management• Vulnerability Assessment & Mgmt
MSS Deliverables Benefits
Management of Firewalls, VPNs, Routers & gateway anti-virus solutions
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Identity Software management
• Analyze reports to assist in better planning• Lower cost – Manpower & Tools• Experience & Certified security professionals 24x7 for any assistance
• Change Management of the applications• Up gradation and fine-tuning of
the applications• Analysis reports with recommendations
• Security Advisory Services • Intrusion Detection & Mgmt• Perimeter Security Management• Identity Software Management• Vulnerability Assessment & Mgmt
MSS Deliverables Benefits
Management of Security Applications based on PKI, Directory Services and Single-Sign-on solutions
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Vulnerability Assessment & Management
• Certified experts performing the Security Audits• Analysis reports to assist better planning• Low tool cost
• Vulnerability Assessment of – Networks, Systems, Databases, Applications• Policy & Process compliance checks• Vulnerability fixing / hardening• Penetration Testing
• Security Advisory Services • Intrusion Detection & Mgmt• Perimeter Security Management• Identity Software Management• Vulnerability Assessment & Mgmt
MSS Deliverables Benefits
Assess the security of IT infrastructure periodically Security effectiveness & compliance checks
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Managed Firewall Services
• Event Notification via Telephone/ Email in case of any Firewall Outage.• Daily Event Summary Reports• Weekly Availability and Firewall Health Check Reports• Monthly Trend Analysis reports• Other Customized reports can be provided as per client requirements
• Check Point• Cisco PIX• Netscreen• WatchGuard• Symantec• Nokia/ Nortel Alteon appliances• SonicWALL
• Initial and monthly assessments of firewall setup• Firewall administration, including rule changes for services to be turned on or off;
monitoring of traffic flow to and from IP addresses and ports• Backups before and after each GSS change• VPN configuration or maintenance (Based on requirement)• Software upgrades, patches or other version-related maintenance of Firewalls• 24 x 7 Device Availability Monitoring• Security Event Inspection• Alert Prioritization & Response • Firewall Log Monitoring• Firewall Log maintenance service
Service Features Deliverables Benefits
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Network & Security Transition Framework
During the planning phase, a Knowledge Transfer Plan will be created. Stakeholders will be identified, project assumptions will be validated, and SLAs will be identified and defined. During this phase, a Communication Plan will also be defined
During the transition Phase, knowledge transfer (KT) will take place followed by Shadow and Primary support. The KT sessions will lead to the creation of System Appreciation documents and KM database
During the Steady State Phase, the full strength team will be delivering as per scope of services.
Continuous Improvement is constantly taking place once the Steady State Phase is reached. Periodic reviews to identify areas for improvement will take place. As a result of these continuous improvements, further improvements in quality and productivity will be gained
Transition Planning Transition Execution / Shadow supportAc
tivity
Gro
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&Pr
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fsho
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supp
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Shadow
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Steady State
Improved
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Updated
Know
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ase
Revie
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Envir
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ent
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Due Diligence
Knowledge Transfer
Shadow Support
Steady State
SLA Measurement starts
X:WEEKS Y:WEEKS
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