Cisco Tech Day Collaboration

Neuerungen & Mehrwerte von Cisco Collaboration

Otto Pröll

oproell@cisco.com

25. Februar 2015

Agenda

• Update CUCM 10.5(2) release

• Cisco Collaboration Edge Architecture

• Cisco Jabber Update

• Update Videoconferencing

• Update Business Edition 6kS

CUCM 10.5(2) release

Cisco CUCM Release Plan

Winter 2014 Summer 2014 Spring 2014 Autumn 2014

CSR 10.6

CUCM 10.5(2)

Minor Release

CUCM 10.5

Major Release

CUCM 10.0

Winter 2015 Summer 2015 Spring 2015 Autumn 2015

Major Release

CSR 11.0

UCM 10.5(2) Overview

• Aligns with CSR 10.6

• FCS December 2014

• Feature Content

IM/P Enhancements

Advanced File Transfer

IM/P Unexpected Disconnect (XEP-0198)

Single Sign On

Install/Upgrade Enhancements

Touchless Install

PCD

Music-On-Hold Scalability

Control of Security Status in Conferences

Security and Continuity

10.5.2 – The release you ought to be on!

• Will replace 10.5(1) as the hardened long life release which can be deployed with confidence

• Supports and Extends the value of collaboration 10.x with innovative enhancements, solution integration (SSO)

• Continued Focus on Quality Reduced defect counts, Extended automation

Lower TCO Compliance Flexibility - Multi

Site, Confidence

Managed File Transfer IM & P Enhancements for UCM 10.5(2)

Description

• Server-side file transfer solution that copies and logs all files transferred

Value

• Required for regulatory compliance

• File sharing between users in one-one, ad hoc group, and persistent chat

Overview

• Files are uploaded and stored in a file repository

• File repository is on a customer-provided external file server

• Audit logging of all uploads and downloads in external database

Managed File Transfer – Components IM & P Enhancements for UCM 10.5(2)

• New service: Cisco XCP File Transfer Manager

• New GUI pages: File Transfer and File Server

• Jabber: requires 10.6

Older or third-party clients not supported

• CUCM IM&P 10.5.2

• External database: PostgreSQL or Oracle

• External File Server: Linux distribution - serves as file repository

Unexpected Disconnect IM & P Enhancements for UCM 10.5(2)

Your Unreceived IMs no longer go to the bit bucket… when you close your laptop without logging off (Sleep mode, hibernate mode)

Changes Include:

• Buffering messages (on unexpected disconnect)

• Delivering Buffered messages (on reconnect prior to timeout)

• Bouncing unreceived messages to sender (post timeout)

• Implemented XEP – 0198

Value

Better IM Integrity, translating to reduced support cost. Improved User Experience.

Single Sign On User Experience Enhancements for UCM 10.5(2)

1) End User SSO now officially supported!

2) Setup Enhancements

• Streamlined SSO Enablement wizard flow on CUCM by removing the need of context

switching between CUCM and IdP UI

• Removed the need of sequence between SSO enablement and Service Activation

• 10.5(1) Wizard Workflow

Enable SSO Save IdP Metadata

locally Browse and Upload

IdP Metadata Download SP

Metadata

Go to IdP : Upload IdP Metadata . Configure IdP

Test

Context

Switch

!!Time Intensive Step!!!!

Timer Expiry : Need to start

from beginning • New 10.5(2) Workflow

Download SP Metadata

Go to IdP : Upload IdP Metadata . Configure IdP

Enable SSO Save IdP Metadata

locally Browse and Upload

IdP Metadata Test

• No Context Switch!

• No Timeout Concerns!

1

2

• Workflow

Touchless Install Install/Upgrade Enhancements for UCM 10.5(2)

Create Server Config

Data

(AFG)

Transfer Config Data

to Server

- Deploy VM

- Attach ISO and AFG

Power on Virtual

Machines

AFG Tool Improvements

for 10.5.2

Install scheduling

improvements for 10.5.2 Build config files for all

required applications in

a single step

Cluster

Installed

All VMS start together

No need to configure

Cluster via GUI

No intervention

required during install

• New subscriber nodes added to Publisher server table automatically as they come on line. No need to configure Publisher with Subscriber details before starting Subscriber install.

• Auto Configuration must be enabled first.

• May be enabled via CLI for up to one hour

set network cluster subscriber auto-reg-timer 3600

show network cluster

• Disables automatically

• Subscriber Auto Configuration

• How to make floppy

• http://docwiki.cisco.com/wiki/How_to_Use_the_AFG_with_the_Virtual_Floppy_Drive

Touchless Install Install/Upgrade Enhancements for UCM 10.5(2)

Stage before Touchless Install Power On

OVA deployed, ISO and Vfloppy attached

Answer File Generator Info (AFG Process : http://www.cisco.com/web/cuc_afg/index.html )

Cluster Wide Configuration

• Hardware, Product, Version

• Admin Credentials, Security password

• Certificate Information

Primary Node and Secondary Node Configuration

• NIC interface setting

• Hostname, IP Address, Gateway, Mask

• Time Zone, NTP

• Dynamic Cluster Config Timer

Music-On-Hold Scalability Scalability Enhancements for UCM 10.5(2)

Removed limitations around site specific Music-On-Hold as we

Now support 500 Music-On-Hold audio sources/streams !

Using more than 50 MoH audio sources simultaneously requires dedicated MoH server(s)

Additional Changes Include:

• Database / admin support for total of 500 wav file MoH audio sources.

• Database / admin support for total of 500 custom announcements that may be used with Music-on-Hold sources

• Enhanced the CUCM Admin UI (MoH Sources & MoH Announcement )

Parameter “Find” button and dialog

Use the UI Enterprise Parameter “Maximum List-Box Items”

Value :

- Supports large Multi Site deployments with ability to do local announcements/music-on-hold.

- Important to large retailers, distributors, financial institutions etc.

CUCM Improvements

• More secure data encryption with a dynamic key based encryption

• Support of AES 256 and TLS 1.2 for SIP and SRTP

• End User SSO verification

• Tomcat, JDK and RHEL Kernel upgrade

Continued quality focus – Architecture/design, serviceability, test coverage

Agile Implementation with emphasis on early feedback loop, Continuous Integration through automation during development

Tighter gating criteria - Zero Sev1/Sev2 defect philosophy and drive down S3 backlog

Cisco Jabber Update

Desktop User Experience

• Complete Visual Refresh

• Interaction Design Improvements

• Consistent user experience across entire Jabber portfolio

• Aligns to Cisco collaboration portfolio

Chat & Presence Features Chat Rooms – Room Administration & Moderation

Chat Room – Message Search & UX Enhancements

Chat - visual notifications

Chat - Do Not Disturb

Spellcheck (Windows 8)

Rich Presence API for custom tab application

Jabber Release 10.5

Jabber for Windows

Share Enhancements

IM Only screen share

IM Only Group screen share

Remote Desktop Control

Calling Features

Personal Ringtones - select from 12

Call Statistics (CTRL-SHIFT-S when on a call)

Hunt Groups support

Call Pickup, Group Pickup

Sharper Video Calls – edge smoothing

HD Audio – G.722 wideband Codec

Self view : resize and move

Plantronics headset call control

Window control in deskphone mode

User Management

Single Sign On

Reset Jabber

• SAML SSO • Conversation window control in deskphone mode • Video Desktop Share • Call Transfer • HD Audio - G.722 codec • Support for call recording and monitoring • Localization – 14 new languages • Reset Jabber (Configuration/Data)

Jabber Release 10.5

Jabber for Mac

Chat & Presence Features Alert when available

Locations

Print Chat

AutoSave Chat

Conversation Tab reordering

Conversation Tab switching shortcut (CTRL –TAB)

Chat Security Labels [XEP-256]

Group Chats – remove participants

Chat Room Passwords

Jabber Release 10.6

Jabber for Windows

Share Enhancements

New share menu (Webex & screen share)

File transfer size limit

Advanced File Transfer (AFT)

File Attachments in Group Chats (on prem)

File Attachments in Chat Rooms (on prem)

File transfer compliance & audit

Remote Desktop Control

Calling Features

Calls – Do Not Disturb

Call notifications on other device

Early Mute – mute before answer

Call Statistics - Menu item

Sennheiser headset Call control

Audio Device selection – during call

Ring on all devices

Admin & User Management

Single Sign On for Remote Access

Flexible Jabber ID (JID) Structure

Security

US Federal Market - FIPS 140-2 Compliance

Information Assurance improvements

• Phone mode • Advanced File transfer

File Attachments in Group Chats (on prem)

File Attachments in Chat Rooms (on prem)

File transfer compliance & audit

• SSO for Remote Access • Flexible Jabber ID (JID) Structure • Validate use of AES-256 & TLS1.2 for Next Generation Encryption • Custom Contacts (aka Pizza Guy)

Jabber Release 10.6

Jabber for Mac

Jabber on Mobile Update

Cisco Jabber: iPhone, iPad, and Android New Capabilities in Version 10.5

Expanded Deployment Options

SAML Single Sign On support across entire Jabber portfolio

Note: Cisco® Expressway 8.5 required to support SSO

Phone Only Mode

Hold & resume via shared line

iOS: HD video

Android: Visual design refresh

Android: Expanded device support

Reset Jabber

Jabber for Android Phone/Tablet UI Refresh

Cisco Jabber: iPhone, iPad, and Android New Capabilities in Version 10.6

Feature Alignment

Mobile & Remote Access with Single Sign On

Flexible Jabber ID (JID) Structure

File Transfer

Includes Advance File Transfer support

Telephony Features

BFCP support

Call Park

Audio / video statistics

SRST failover

Location publication (“@ Mobile”)

Cisco Jabber Guest 10.5 & Jabber Web SDK 9.3

Jabber Guest – Public-to-Enterprise Communications • UC/video sessions into businesses

… from desktop, mobile

• Easily initiate from public web sites,

mobile apps & URLs, e.g. email

• SDKs for Web & mobile app integration

• Expressway licensing

• Remote Expert / Contact Center

Jabber Guest Licensing and Availability

Licensing

• Guests – no cost

• Enterprise

• concurrent session licensing @ $0 … rights to use all Jabber Guest software & SDKs

• Expressway rich-media sessions @ $1500 list each required for firewall/NAT traversal

• promotion – 2 sessions of both Jabber Guest &

Expressway rich-media sessions at no cost for CUCM

9.0+ customers (ESW/UCSS required)

Availability

• Global launch

• Orderable since July, CY’2014

Mobile and Remote Access, Cisco Collaboration Edge Architektur

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

Seamless User

Experiences

Simple, Secure

Access

No One Left

Behind

Legacy &

3rd Party

Interoperabilit

yInvestment Protection

and return on

investment

IP4 to IP6, H.323-SIP,

Standards-based

3rd Party Video

Consumer to Business Integrated customer relationships re-imagined

Jabber Guest

Cisco Unified

Communications

Manager

Remote and

Mobile

Worker

Access Consistent user

experience outside the

corporate network

Jabber Mobile,

Desktop &

TelePresence

Endpoints

Cloud Services Enterprise flexibility and scalability

WebEx and TelePresence Together,

Service Provider Offerings

Business to Business Secure communications with partners,

customers & suppliers over the

internet

Open, DNS-based URI dialing

Cisco Jabber Remote Access Options

Unified CM

&

applications

Expressway

Firewall Traversal

AnyConnect

VPN

• Layer 3 VPN Solution

• Secures the entire device and it’s

contents

• AnyConnect allows users access to

any permitted applications & data

• New Offering

• Session-based firewall traversal

• Allows access to collaboration

applications ONLY

• Personal data not routed through

enterprise network

DMZ Enterprise Network

1. Expressway E is the traversal server installed in DMZ. Expressway C is the traversal client installed inside the enterprise network.

2. Expressway C initiates traversal connections outbound through the firewall to specific ports on Expressway E with secure login credentials.

3. Once the connection has been established, Expressway C sends keep-alive packets to Expressway E to maintain the connection

4. When Expressway E receives an incoming call, it issues an incoming call request to Expressway C.

5. Expressway C then routes the call to UCM to reach the called user or endpoint

6. The call is established and media traverses the firewall securely over an existing traversal connection

UCM

Firewall Expressway

E

Firewall Expressway

C

Internet

Outside Network

Media

Signaling

How Expressway Traversal Works…

• Solution designed for and sold exclusively with UCM 9.1

and above

• Remote and mobile access for Jabber and fixed endpoints

• B2B Video and Audio for UC customers

• Jabber Guest

• Gateway 3rd party UC solutions (Lync, Polycom)

X8.1 Product Line Options

New

Offering

X8.1

“Expressway C”

Or Core

“Expressway E”

Or Edge

“VCS Control”

No Change

“VCS Expressway”

No Change

VCS Expressway

• Specialized video applications for video-only

customer base (GK, SIP Proxy, interworking,

traversal)

• For customers that require endpoints to register

to VCS

• Gateway 3rd party UC solutions (Lync, Polycom)

What can a Jabber client do with Expressway? A fully featured client outside the network

Make voice and

video calls

Instant Message

and Presence

Access visual

voicemail

Search corporate

directory

Launch a web

conference

Share content

Inside firewall (Intranet)

Outside firewall (Public Internet)

Collaboration

Services Internet

DMZ

Expressway

E

Expressway

C

Unified

CM

Update Videoconferencing

Expressway-C or

VCS Control

TelePresence

Conductor

Expressway-E

TelePresence, Video and UC Target Architecture

34

Expressway-C

TMS

Webex, B2B, Remote & Mobile

Access

Legacy SIP / H.323

Lync

Multiparty Conferencing

TelePresence Infrastructure

SIP

H.323

iOS

Androi

d

Windows

Mac OS X Video

Telephony Personal

TelePresenc

e

Multipurpose

Immersive

Messaging &

Queuing

Ad Hoc

Scheduled

Meetings HD Video

IM &

Presence

Telephony

XML

Mobility

3

4

Architectural Evolution – Reference! 2nd Half CY 2014

• Multiparty bridging for audio and video, for all types of conferences now consolidated under Conductor with TMS for scheduling and meeting management

• Best Effort Early Offer in UC Manager 10.5

• Full provisioning of TC endpoint device-specific parameters in UC Manager 10.5

• Introduction of SVC/AVC and H.265 support in single-screen endpoints and bridges

Expressway-C Expressway-E

IP Phones

DX Series

Jabber Win,

Mac, iOS and Android

SIP

H.323

SCCP, MGCP,

ISDN

Internet

Jabber Win,

Mac, iOS and

Android

TS and/or MCU for ad hoc,

rendezvous and scheduled

Any Endpoint

EX

Series

SX, MX and

C Series

Cloud-enabled

TelePresence

TX Series

EX Series

Conductor

PSTN

IP PSTN

CUBE

Lync

UC Manager 10.5

(Combined Voice & TelePresence)

TMS

Prime

38

or

More exciting new endpoints!

Collaboration Meeting Room (CMR) now available as a cloud offering integrated inside the WebEx cloud

TelePresence Server Platforms

Cisco TelePresence Server

on Virtual Machine

R-VTS-K9

Cisco Multiparty Media 310

CTI-310-TS-K9

Cisco Multiparty Media 320

CTI-320-TS-K9

Cisco TelePresence Server

7010

CTI-7010-TPSMK2-K9

Cisco TelePresence Server

MSE 8710

CTI-8710-TPS-PR-K9

Migration from 5310, 5320,

and 8510

L-8000-CHLIC-PAK L-8000-TMSO

L-MCU5300-UPG-PAK L-300-PLC

Multiparty Media 400v UCS optimized for Telepresence Server

ESX

TelePresence Server 4.0 R1+

Dual Socket 3.3Ghz CPU (16 cores)

• Minimum spec for maximum capacity

• Single support contract

• Significantly reduced price point

• Highly scalable video, audio and content

• 18 ports at 1080p30

• 36 ports at 720p 30

• 72 ports at 480p30

• 144 ports at 360p

• 200 audio only participants

• Increase scale further by cascading multiple units

Scalability Improvements TelePresence Server feature - Call capacity increase

• Improved call capacities are available with the Cisco Multiparty Media 310/320 and Cisco TelePresence Server on Virtual Machine.

• Additional screen licenses must be applied for the increased ports

• Capacity changes:

• Media 310/320: 10/20 ports in version 4.0(2.8) -> 12/24 ports in version 4.1

• UCS C220 E5-2667v2: 28 ports in version 4.0(2.8) -> 36 ports in version 4.1

• UCS C220 E5-2665 / C240 E5-2680: 16 ports in 4.0(2.8) -> 20 ports in version 4.1

• UCS C220 E5-2665 BE6K: 8 ports in version 4.0(2.8) -> 10 ports in version 4.1

Collaboration Meeting Rooms

CMR Cloud

Hosted by Cisco WebEx

Available Now

CMR Hybrid

TelePresence on premises plus

Cisco WebEx

Available Now

CMR Premises

TelePresence infrastructure @

Customer Datacenter

Available Now

Converged Architecture Supports All Deployment Models

Personal Room (CMR) A personalized, always-available

collaboration meeting resource for every

user – Just Meet – Anytime

CMR Cloud - Video Meeting Options

Scheduled For reserving conference rooms using

Outlook, using normal work flows, or

via WebEx site scheduling

Instant (One-Click) On-demand, one-click meeting –

Start from Outlook, Jabber or WebEx site

Join on Video or WebEx

Cisco CMR Cloud Overview

Users

Video

In-Meeting

Controls

End-to-End Security

1025 Concurrent Users Per Meeting

• Up to 25 SIP or H.323 video conferencing or Lync endpoints

• Up to additional 500 WebEx® video participants in a single meeting

• 500 audio-only WebEx users

• Video 720p 30 fps and content to 720p 5fps with support for

standard (4:3) and widescreen (16:9) content

• Single and multiscreen standards-based telepresence systems

• See all meeting participants in a unified participant list

• Mute, unmute, and drop any participant

• Lock meeting to prevent unintended participants from joining

• Record sessions with video, audio, and content for future viewing

• See all meeting participants in a unified roster list

• Mute, unmute and drop any participant

• Lock your meeting to prevent unintended participants from joining

• Record your sessions with video, audio and content for future viewing and sharing

Join From Video Conferencing Devices

MS Lync Client integration with CMR Cloud

Cisco WebEx Cloud

PSTN/TSP

Audio

Cisco/Third-party

TP Endpoints

Cisco/ Third-party

Edge

WebEx

Client

Call-Control

CUCM or

Third Party

Jabber

Premises

Lync Edge Lync Server(s)

Lync Client

H.323 Endpoint H.323

Call-Control

BE 6000 S

New BE6k S:

UCM CUC IM&P PCP Paging vTS

UCM CUC IM&P PCP Paging

CCX CER

Cond. Expwy-C/E

TMS vTS

“Suite 1” vTS 4.1 only

“Suite 2” CSR 10.6 only

“Suite 3a” CSR 10.6 + 9 (Small VMs)

MM410v Server BE6000S (PRI, BRI, FXO)

BE6000M BE7000M BE6000H BE7000H

pDisk x6

LV1 – RAID5

Single LSI

pDisk x6

LV2 – RAID5

pDisk x6

LV1 – RAID5

Single LSI

pDisk x8

LV1 – RAID5

Single LSI

pDisk x3

LV1 – RAID5

Mobo

ISR 2921, 43xx , 44xx

UCS E160D M2

pDisk x2

LV1 – RAID1

Single LSI

pDisk x5

LV1 RAID5

Single LSI

pDisk x5 pDisk x5 pDisk x5

ESXi 5.5

ESXi 5.5

ESXi 5.5

UCS C220 M4 UCS C220 M4 UCS C220 M4

UCS C240 M4 UCS C240 M4

UCM CUC IM&P PCP Paging

CCX CER

Cond. Expwy-C/E

TMS vTS

“Suite 3b” CSR 10.6 + 9 (Medium VMs)

ESXi 5.5

LV2 RAID5

LV3 RAID5

LV4 RAID5

vTCS vTCS

2500 devices

and 100 contact

center agents

1000 users, 1200

devices, and 100

contact center agents 150 users and

300 devices

No capacity limits, grow by adding more

servers

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