Date post: | 18-Nov-2014 |
Category: |
Economy & Finance |
Upload: | jai-sethi |
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Content Layout
1. Workflow at Neusource
2. Control Mechanism - Instructions & Information
3. Why it is Important for our clients & us
4. How it improves our control over assignments
5. Operational Hierarchy within Neusource
6. Results being delivered
Workflow at Neusource
Our workflow consists of all logical
sequence of connected steps in different processes
within every Project at Neusource. This concept is
implemented to remove overlapping tasks of
single resource. Emphasis is given on the flow paradigm,
where each step follows the precedent without delay or
gap and ends just before the subsequent step may
begin. For control purposes, workflow may be viewed as
virtual representation of actual workload.
Work
Flow
Marketing
Client Service
Operations
HR
Accounts
Scan desk
Work Flow at Neusource
As far as Execution is concerned
our workflow takes care of
Apportioning Assignments to different
Managers
Job disintegration to Executives at different
client locations
Real time Status update on different
assignments, activities to clients/ Control
office at neusource
Automatic transfer of jobs to subordinates
Calculation of efforts & efficiency putted on
jobs
Removal of manual errors & lapses by
individuals
Workflow Control Vs Management Controlreducing process variation & enhancing predictable outcomes
Management Control aims to accomplish organizational objective & achieve maximum client satisfaction through;
Fast communication of Instructions
Timely Decisions Thorough Analysis of reports Timely feedback
V s
Work flow control is considered as operational controls at Neusource. It aims at controlling, directing, monitoring & measuring;
Operational processes Operational Cost Organization's resources Resource efficiency
Instructions & Information
Instructions
Information
Crux of whole Neusource Operations Control lies in
these 2 words;
Instructions & Information
Appropriate Instructions comes from accurate & timely Information.
Information comes from appropriate follow-up of Instructions.
We believe that “Digital Internal Communication”
is key to “Client Satisfaction”
Why workflow is Important for our clients & us
Increased Control over Assignments
Real Time Reporting of Resource Performance
Database of Inputs & Outputs
Digital trail of Communication
Analyzing unproductive activities
Time bound Execution of Project Descriptions
How it improves our control over assignments
Online Daily Reporting
Comparison of Standard Time Vs Actual Time
Disintegration of Project into small activities
Multiple point assessment but single line of communication
Online Document Attachment for client ease
Dual QC point
Operational Hierarchy within Neusource
Senior ManagerAssignment
distribution & Management
Guiding to Managers on problems in
operation
QC of Done Assignments
Recreating repeated Assignments
Control on Client Visit of Managers
Manager
Planning to execute Assignments
Guiding to Executives on problems in
Activities
QC of Done Activities
Control overdue Assignments
Control over daily report of Executives
Coordinating for inputs with clients
Executive
Performing Activities in Due Time
Taking Guidance from Manager
Reporting Daily Progress
Client
Observing status of Assignments
Observing status of Activities
Generating Complaint Tickets
Commenting on Progress of
Assignments
Operational Flow: Our Control Mechanism
Project Assigned to
Client Service
Disintegrate Project into Assignment
Assign Sr. Manager & Controlling
Project Outcomes
Assign Manager & Controlling Assignment
Activity transfer to Executive
Requirement Analysis
Team
Client
Manager
Sr. Manag
er
Client Service
Reporting Flow
Daily Report of Executives• Activity Progress• Time Involved
Visit Report of Managers• Comment on Executives
• Comment on Assignments
• Client Comments
Weekly Assessment of All operations Team• Assignments Progress
• Client Comments• Executive Team Results
• Co-ordination issues
Results being delivered
Better Control
over Staffs
Fine System
of Reportin
g
Online Attenda
nce
Analysis of
Trends
Lower Staff
efforts & Cost
Increased Client Satisfact
ion
Planning for next level …
Automatic break-up of
Assignments
Attendance through
biometric machine at all
remote locations
Single task assignment for executives at a
time
Executions through Inbuilt
Software
Reducing discretionary
jobs at all levels
Making SOP for each Individual
Activity standardized
Automatic (Mail/ SMS)
Alerts to Executives &
Client
Auto Circulation of
MIS
Removing Unproductive
Activities at all levels