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CommunicationsCommunications

Message received andMessage received andunderstood understood

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Get It RightGet It Right

More effective and efficient business More effective and efficient business controlcontrol

Better use of resourcesBetter use of resources More motivated staffMore motivated staff Better working environmentBetter working environment Less stressLess stress

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Get It WrongGet It Wrong

Frustrated negative thinking Frustrated negative thinking workforceworkforce

Ineffective use of resources Ineffective use of resources Increasing costsIncreasing costs Growth of grapevineGrowth of grapevine Time wasted and lostTime wasted and lost

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The Communication ProcessThe Communication Process

SenderMessage

En-CodeChannel

De Code

Receiver

Feedback

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What Gets In The WayWhat Gets In The Way

TRANSMITTERTRANSMITTER

BARRIERBARRIER

RECIEVERRECIEVER

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What Are The BarriersWhat Are The Barriers

PerceptualPerceptual

PhysicalPhysical

EmotionalEmotional

LanguageLanguage

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Communication LoopCommunication Loop

INFORMATION

PEOPLE

FEEDBACK

ACTIONACTION

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Planning A CommunicationPlanning A Communication

Your knowledge and experienceYour knowledge and experience The other persons knowledge and The other persons knowledge and

experienceexperience The seriousness of failing to The seriousness of failing to

communicate effectivelycommunicate effectively Your relationship with the other Your relationship with the other

personperson The complexity of the information The complexity of the information

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Planning A CommunicationPlanning A Communication

WHY are you communicating?WHY are you communicating? WHAT are you communicating?WHAT are you communicating? WHO are you communicating to?WHO are you communicating to? HOW should you communicate?HOW should you communicate? WHEN should you communicate?WHEN should you communicate? WHERE should you communicate?WHERE should you communicate?

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Communication Via PenCommunication Via Pen

Concise Short simple sentencesConcise Short simple sentences Correct Check your factsCorrect Check your facts Clear Jargon freeClear Jargon free Complete All important issuesComplete All important issues Courteous Be politeCourteous Be polite

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The Art Of PersuasionThe Art Of Persuasion

AcceptanceAcceptance Accept people for what Accept people for what they arethey are ApprovalApproval Look for the good in Look for the good in them them AppreciateAppreciate To raise in valueTo raise in value

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The Non Verbal Part Of The Non Verbal Part Of CommunicationCommunication

Body languageBody language

Para languagePara language

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EmotionsEmotions

Stern/AngryStern/Angry

Delight/HappyDelight/Happy

ConfusedConfused

ConfidentConfident

BoredBored

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How To Really ListenHow To Really Listen

Use your eyesUse your eyes Turn off negative thoughts about Turn off negative thoughts about

themthem Think at their speedThink at their speed Don’t interruptDon’t interrupt Use appropriate non verbal Use appropriate non verbal

communication communication

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Key PointsKey Points