New Employee WorkshopNew Employee Workshop

September 22, 2010

New Employee WorkshopNew Employee Workshop

September 22, 2010

Statewide Learning ObjectivesStatewide Learning Objectives

• Name the 5 developmental disabilities

• Understand the Agency mission and goals

• Know the APD organizational structure

• Become familiar with APD’s history

• Know APD’s programs and services

• Able to find APD and DCF operating procedures

• Show sensitivity toward the disabled

• Understand key Human resource policies

• Know what the Inspector General’s Office does

• Know how to handle a public records request

Central Office ObjectivesCentral Office Objectives

• Understand customer service

• Know who to contact with a problem

• Familiar with General Services functions

• Can solve basic computer problems and contact the Help Desk

• Able to use Lotus Notes

• Understand employee benefits and where to get more information

• Find information on the APD Intranet

Photo by Jeff Saulich

Graphic courtesy of Lloyd Harger

WorkWork

PersonalPersonal

ExpectationExpectation

Photos by Jeff Saulich

James DeBeaugrine, Director James DeBeaugrine, Director

OperationsOperations

Lorena Fulcher, Program AdministratorTom Rice, Operations & Review Specialist

Jolie LaTourelle, Chief, QA & Clinical SupportsDenise Arnold, Chief, Community Services

OperationsOperations

Lorena Fulcher, Program AdministratorTom Rice, Operations & Review Specialist

Jolie LaTourelle, Chief, QA & Clinical SupportsDenise Arnold, Chief, Community Services

Bureau ofBureau ofCommunity ServicesCommunity Services

Denise Arnold, Chief

Bureau ofBureau ofCommunity ServicesCommunity Services

Denise Arnold, Chief

Bureau ofBureau ofQuality Assurance & Quality Assurance &

Clinical SupportsClinical Supports

Jolie LaTourelle, Chief

Bureau ofBureau ofQuality Assurance & Quality Assurance &

Clinical SupportsClinical Supports

Jolie LaTourelle, Chief

Human ResourcesHuman Resources

Pamela Byrd, Human Resource Manager

Human ResourcesHuman Resources

Pamela Byrd, Human Resource Manager

Employee RelationsEmployee Relations

Pamela Damitz, Employee Relations Officer

Employee RelationsEmployee Relations

Pamela Damitz, Employee Relations Officer

Time sheetsTime sheets

Beth Strickland, Payroll andAttendance & Leave Coordinator

Time sheetsTime sheets

Beth Strickland, Payroll andAttendance & Leave Coordinator

BenefitsBenefits

Kandisha Franklin, Benefits Coordinator

BenefitsBenefits

Kandisha Franklin, Benefits Coordinator

Customer ServiceCustomer Service

Karen E. Share, Training Manager

Customer ServiceCustomer Service

Karen E. Share, Training Manager

Customer ServiceCustomer Service

“a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

Jamier L. Scott

Customer ServiceCustomer Service

“a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

Jamier L. Scott

General ServicesGeneral Services

Jon Creamer, General Services Manager

General ServicesGeneral Services

Jon Creamer, General Services Manager

Office of theOffice of theInspector GeneralInspector General

Chuck Faircloth, Inspector General

Office of theOffice of theInspector GeneralInspector General

Chuck Faircloth, Inspector General

Public Records RequestsPublic Records Requests

Pete Mallison, Agency Clerk

Public Records RequestsPublic Records Requests

Pete Mallison, Agency Clerk

IT SupportIT Support

John Milton,Distributed Computer Systems Analyst

IT SupportIT Support

John Milton,Distributed Computer Systems Analyst

TrainingTraining

Karen E. Share, Training Manager

TrainingTraining

Karen E. Share, Training Manager

Statewide Learning ObjectivesStatewide Learning Objectives

• Name the 5 developmental disabilities

• Understand the Agency mission and goals

• Know the APD organizational structure

• Become familiar with APD’s history

• Know APD’s programs and services

• Able to find APD and DCF operating procedures

• Show sensitivity toward the disabled

• Understand key Human resource policies

• Know what the Inspector General’s Office does

• Know how to handle a public records request

Central Office ObjectivesCentral Office Objectives

• Understand customer service

• Know who to contact with a problem

• Familiar with General Services functions

• Can solve basic computer problems and contact the Help Desk

• Able to use Lotus Notes

• Understand employee benefits and where to get more information

• Find information on the APD Intranet

Photo by Jeff Saulich

Graphic courtesy of Lloyd Harger

WorkWork

PersonalPersonal

ExpectationExpectation

Congratulations!Congratulations!You have completed You have completed

APD’s New Employee APD’s New Employee Workshop!Workshop!