New experience presentation io t london meetup_21.7.15

‘Smart’ devices The emerging user experience

July 2015

©new experience 2015

In-home interviews and product tours with six participants in four households with two or more of the following devices


Smart versus Connected

Multiple devices

Vicarious caring

Barriers to adoption

Four areas of learning


Smart versus connected

‘Connected’ does not always mean ‘smart’

• Expectation created by industry of ‘smartness’

• For Stephanie, Tado feels smart; Philips Hue less so

• Truly smart products make intelligent inferences

• Some play with IFTTT



When devices talk to each other new possibilities emerge

Multiple devices

• ‘Works with Nest’ lets one participant connect Nest Protect to Philips Hue

• But he can’t sync Philips Hue with Syfy channel

• Another likes that his Sonos sound system works with Spotify

• As people get more devices they will want them to talk to each other


Connected devices have huge potential for supporting vulnerable people and their carers

Vicarious caring

• Mike and carer have created an alert system

• Issue of cared-for not wishing to burden carers

• Opportunity for carers to pick up on unspoken cues

• Potential to make inferences and alert carers

• Some products like 3rings exploring this space


Connected devices risk some users becoming disempowered

Barriers to adoption and retention

• While one person invests time; others can become disempowered and defer to the ‘main’ user

• Basic amenities like light and heating can become inaccessible


Systems need to accommodate other users like guests and children

Barriers to adoption and retention

• Need for accessible physical controls

• Need for temporary revocable access

• Need for levels of permissions


Thank you [email protected]

@newexp_research


mailto:[email protected]



Date post:	16-Aug-2015
Category:	Devices & Hardware
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New experience presentation io t london meetup_21.7.15

Devices & Hardware