HR Training Programs Catalog

For: Internal Hr teams, Hr Outsourcing Solution Providers and Hr Consulting Firms

Coaches : Ms. Swini Deshpande and Mr. C.S. Thakar

Contents:

S.no. Program Name Duration Page No. 1 Human Resources Basic Program 2 days 3 to 4

2 Staff Motivation Program 1 day 5

3 Managing Absence 1 day 6

4 Recruitment & Selection 2 days 7 to 8

5 Interviewing Techniques Program 1day 9 to 11

6 Training Needs Analysis 1 day 12 to 13

7 Managing Diversity 1 day 14 to 15

8 Performance Management 2 days 16 to 18

9 Managing Redundancy 1 day 19 to 20

10 Performance Appraisals 1 day 21 to 2211 Coaching & Mentoring 2 days 23

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1. Human Resources Program 2days Objectives

After this Human Resources training course, delegates will have knowledge of:

• The current and future role of HR specialists

• Planning for people

• Patterns of work in flexible organizations

• Recruiting and selecting the right people

• Equality in practice

• Training and development with purpose

• Performance management

• Rewarding employees

• Job evaluation

• The ethics of HR

• The basics of employment law

• The skill set for HR specialist

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Course Content

• Objectives and introductions

• Welfare to internal consultant: the changing role

• The basics of best HR practice in:

• Planning for people

• Utilizing people productively

• Finding the right people

• Developing the organization through developing people

• Managing performance and development

• Putting value on jobs and rewarding appropriately

• Handling the ethical issues

• Achieving equality

• Measuring progress

• An outline of key employment law issues

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2. Staff Motivation Program 1 day

Objectives

After this Staff Motivation training course, delegates will be able to:

• Understand people’s motivations at work

• Understand the relevant and proven theories of motivation and how they apply in workplace

• Practice motivational techniques

• Understand how job satisfaction can influence motivation and what can be done to enhance it

• Provide an action plan

Course Content

This Staff Motivation Skills course is designed to teach you:

• To understand people’s motivations at work

• To understand the relevant and proven theories of motivation and how they apply in workplace

• To practice motivational techniques

• To understand how job satisfaction can influence motivation and what can be done to

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enhance it

• To provide an action plan

• To understand why people work

• To understand the theories behind motivation

• How to apply good motivational techniques

• How to motivate oneself

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3. Managing Absence 1 day

Objectives

After this Managing Absence training course, delegates will:

• Understand the cost of absence.

• Have appreciation of the need to manage absence effectively.

• Know how to set up an absence management policy.

• Have interpersonal skills involved in dealing with absence notification and

return to work interviews.

• Have an understanding the link to the disciplinary procedure.

Course Content

• Welcome and introductions and discussion of objectives.

• The cost of absence.

• Establishing an absence management policy.

• Implementing the policy.

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• Handling the sickness notification call.

• The return to work interview.

• Skills and behaviors for conducting the interview appropriately.

• Practice in conducting return to work interviews.

• Managing sickness review discussions.

• Linking to the disciplinary process.

• Personal action planning.

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4. Recruitment & Selection 2 days

Objectives

Having completed this Recruitment & Selection training course, participants will be able to:

• Develop job specifications and person specifications to fit current

recruitment needs of the business

• Examine selection methods and their effectiveness in helping identify

the best interview candidates

• Develop communications and techniques in order to get the best out of

recruitment interviews

Course Content

Introduction:

• Types of interview

• Basic requirements

• Communication

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Preparing for the interview:

• Factors that could affect the interview

• Gathering information

• Planning & setup

• Objective and question setting

Interview Conduct:

• Controlling the interview

• Questioning techniques

• Active listening

• Non verbal communication

• Creating rapport

Analyzing the vacancy:

• Job Specification

• Candidate profile

• Selecting the candidate

• Selection methods

Recruitment interview:

• Creating the right environment

• Organization representation

• Employment legislation

• Analyzing the interviewee

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Induction plans:

• Developing plans

• Short and long term objectives

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5. Interviewing Techniques Program 1day

Objectives

At the end of the Interviewing Techniques training course, delegates will be able to demonstrate a better understanding of how to:

• Work with a person specification

• Recognize a credible C.V.

• Understand the importance of interviewing effectively

• Understand the styles of selection interviewing

• Identify the key criteria for the job

• Work with company interview forms and check sheets

• Understand the concepts of group interviewing

• Use good questioning techniques

• Understand the benefits and skills of effective listening

• Understand how to make and select the best candidate

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• Build rapport with candidates in order to gain relevant information about

their background and experiences

• Recognize behavior, type and temperament traits

• Have greater confidence in their ability control the interview

• Be aware of interviewing, selection, recruitment issues relating to fairness,

race, sexual orientation, ethnic background and religion

Course Content

• Introductions, Course Objectives and Ice Breaker

• Designing your selection process

• An Interview is a “Life changing experience”

• What sort of person are you looking for?

• Relating The Person Specification to the Job Description

• The Person Specification

• Evaluating C.V’s application forms and covering letters

• Behavioral interviewing skills

• Look for specific situations, innovations and solutions to problems selecting

your team that will make a difference!

• Competency based interviewing

• Observing

• Summarizing

• Note taking

• Handling questions from the candidate

• Time and meeting management

• Sample of information required –

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• How do you find out?

• How can you check if a person is a good communicator?

• How can you check if a person would make a good team leader or manager?

• How can you check if the person is good with figures and money?

• How can you check if the person would be good with customers (internal

and external)?

• How can you check if the person is a good organizer?

• Effective Interviewing Skills

• How can you check if the person is a “team player”

• How can you check if the person is creative and an ideas person?

• How can you check if the person is trustworthy?

• How can you check if the person is a good time keeper?

• How can you see if the person is good at prioritizing and managing their time?

• How can you check if the person can work on their initiative and are self motivated?

• Understanding the concepts of group interviewing

• How would you recognize specific personality traits and behavior in

group interactions?

• Room layout

• Effective listening

• Controlling the Interview

• What not to do in Interviews

• Questioning Techniques

• What style and methods of questioning will you use?

• Writing comments on Interview Forms

• Factual

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• Defendable

• Unbiased

• Unambiguous

• The Selection!

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6. Training Needs Analysis 1 day

Objectives

After this Training Needs Analysis training course, delegates will be able to:

• Prepare a plan for the identification of current and future training needs.

• Select and use information-gathering techniques effectively.

• Analyze the information to prioritize training needs.

• Produce a training plan showing solutions, priorities and benefit projections

Course Content

Training Needs Identification:

• Identifying training needs in a business-driven context

• Linking to corporate vision, strategy and organizational objectives

• Recognizing training needs revealed by business performance shortfall.

A Systematic Model:

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• Understanding the stages of the systematic training needs analysis model;

• Logical sequencing

• Identifying residual, present and future training needs

Collection and Analysis of Information:

• Collecting information about knowledge and skills requirements for specific

job competencies

• Sources of information

• Using and adapting survey instruments, questionnaires, interviews, observation.

]

Developing Solutions:

• Appropriate training interventions

• Producing the initial action plan

• Determining priorities

• Identifying ‘achievement windows’

• Defining costs, success criteria and benefits.

Reports:

• Structuring written reports and presentations on training needs and priorities

• Writing behavioral objectives

• Using persuasive techniques and follow-up activities to

support recommendations.

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7. Managing Diversity 1 day

Objectives

By the end of this Managing Diversity training course, delegates will be able to:

• Achieve a clear understanding of diversity and the different forms it can take.

• Understand the differences between diversity and equal opportunities.

• Recognize the benefits that diversity can bring to your organization.

• Build a business case for introducing a culture positively embracing diversity

In to your organization.

• Understand the key employment legislation and the impact on your business.

Course Content

• Defining Diversity in the Workplace

• Understanding the concept of diversity

• Exploring the difference between diversity & equal opportunities

• Identifying the impact of diversity on your business

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• Best practice for a diverse working environment

• Identifying how diversity benefits the organization, both directly and indirectly

• The effect of diversity on organizational behavior

• Understand the impact of demographic and market changes

• Managing Diversity at Work

• Legislation and developments

• Preparing for the introduction of the ‘Age discrimination’

• Identify diversity issues in your organization that need to be addressed

• Action Planning

• Implementing diversity in your work place

• Planning your key next steps

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8. Performance Management 2 days

Objectives

Having completed this Performance Management training course, participants will be able to:

• Understand the aims of performance management

• Identify acceptable standards of performance.

• Conduct effective reviews of performance

• Set SMART objectives

• Manage the performance of the ‘star’, the ‘plodder’, the ‘peaked’ and the

‘poor’ employee

Course Content

What is Performance Management?

• Responsibility for getting the best results from staff

• Performance not personality

• Structuring expectations

• Importance of planning

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Standards of Performance and Behavior:

• Considering the circumstances

• The skills needed

• Understanding the skills

• Assessing the skills

• Setting the standards

• SMART objectives

• Team and individual objectives

Types of Performance:

• Approaches for managing the performance of the four types of employee –

the ‘star’, the ‘plodder’, the ‘peaked’ and the ‘poor’

• In addition, managing the performance of those who think they are brilliant

but who actually are mediocre!

Leadership:

• The role of the leader

• Attributes of a leader

• Maintaining authority and respect

• Leadership styles

• Achieving results through others

• Improving individual performance

Motivation - The Vital Ingredient:

• Motivation factors

• Motivational techniques

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• Practical steps in motivation

• Different people with different needs

Managing Performance:

• The value of ongoing performance management

• Evaluating progress and achievement

• Maintaining flexibility to business change

• Recognizing and closing performance gaps

• Revising standards

• The role of coaching in performance management

Coaching:

• Adapting your style

• Organizational alignment

• Making skilled interventions

• Giving constructive feedback and praise

• Link to appraisals

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9. Managing Redundancy 1 day

Objectives

After this Managing Redundancy training course, delegates will be able to:

• Understand the law as it applies when a redundancy situation occurs

• Manage the redundancy process and procedure within the law and according

to best practice

• Understand the process, skills and methods of communicating difficult messages

to those staff affected by the redundancy process

• Be aware of actions that need to be taken to communicate with and manage

the motivation of remaining staff

Course Content

This 1-day workshop is practical & interactive using discussion groups, activities and exercises to explore and develop the necessary skills.

• What is a redundancy - the key principles and according to the law

• Meeting statutory requirements – a look at the law on redundancy

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• An appreciation and understanding of the procedural steps to follow when

dealing with a redundancy situation

• The law as it applies to the various stages of redundancy

• Your role and responsibilities in the redundancy process

• When and how to consult, and who to notify

• The principles of consultation

• The duty to consult. When, who and how to consult

• The rights of redundant employees

• Planning redundancy selection - the impact of various methods on the organization

• Implementing a selection strategy

• Selection criteria

• How to avoid the pitfalls

Breaking the news

• Process and skills of communicating difficult messages to staff affected

• Professionally preparing and managing your emotions in a potentially

Stressful situation which managing a redundancy programme presents

• Supporting those at risk

• Alternative employment: definition of and requirements according to the law

• Outplacement service guidance and career support

• Helping the survivors

• Communicating & gaining understanding of the reasons why some of

their colleagues have been made redundant

• Sustaining motivation and focus amongst the remaining workforce

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10. Performance Appraisals 1 day

Objectives

Having completed this Performance Appraisals training course, participants will be able to:

• Understand the purpose of the appraisal process and your role and

responsibilities as appraiser

• Plan, prepare and structure a review

• Remain fair and consistent, avoiding bias

• Achieve honest and open communications

• Learn how to listen and give clear and specific feedback

• Define areas for appraise development and set clear objectives

• Tackle performance problems and sensitive issues effectively

• Conduct appraisals in a confident and professional manner

Course Content

The Importance of Staff Appraisal:

• Defining aims, purpose, objectives in order to improve performance

• Developing an Effective Appraisal System

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• Frequency of appraisal, supported by one-to-ones and informal review

• Action plans and development plans

Your Responsibilities:

• Approaching appraisals with confidence

• Getting balanced and honest feedback on performance

• Effective Planning for the Appraisal

• Gathering the information you need: drafting an appraisal plan

The Appraisal Meeting:

• Establishing open and honest communications

• Questioning and listening skills

• Planning and conducting a structured, balanced and participative discussion

• Review of current compared to previous performance

Managing the Performance:

• Providing evidence

• Dealing with conflict

• Addressing issues of poor performance

Setting SMART objectives:

• Adopting an Assertive and Confident Appraisal Technique

• Interpersonal skills within the appraisal meeting

• Inspiring confidence in the appraisal

• Overcoming resistance and handling uncooperative individuals

Giving Feedback

• Completing the appraisal minutes

• Using positive and action promoting language

• The Follow-up Process

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• Identifying areas of concern

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11. Coaching & Mentoring 2 days

Objectives

On this Coaching & Mentoring training course delegates will understand:

• How coaching can be used to improve individual performance

• The relationship between coaching and other performance

management techniques

• The key coaching styles (input and output)

• The coaching process and skills

• The role of the mentor and mentoring programmes

Course Content

• Coaching styles: Input and output coaching

• Coaching in the context of other performance development techniques

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• Applications for coaching

• Measuring results

• Coaching Process: A coaching model

• Developing empathy

• Questioning techniques

• Putting coaching into practice

• Mentoring: Structuring a Mentoring programme to give benefits to the

company and individuals involved

• Who needs mentoring and who makes a good mentor?

• Responsibilities, skills and overcoming problems

• Defining and developing the mentoring relationship

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Coach Profile Ms. Swini A. Deshpande

Qualifications:

Commerce graduate from Pune University in 1998. Advance Diploma in computers software system and Application in 1999 Post graduate in Masters in Personnel Management from Dr.D.Y.Patil Institute of

Management & Research, Pimpri, Pune in 2003 Diploma in Training and Development (ISTD) from ISTD – New Delhi, 2010

Experience

A dynamic professional more than 10 years experience in HRM broadly in Recruitment, Training & Development, Performance Management Systems, Policies & procedures and Administration.

Worked with Industries like Insurance, Power & Construction, Service Industry and Automobile. Currently running own business as HR Consultant i.e. SS Consultancy Services, Pune

Also done successfully Implementation of ISO/TS 16949 and ISO 14001 & OHSAS 18001. Certified Internal Auditor for ISO/TS 16949 and ISO 14001 & OHSAS 18001.

Trained people in many Industries as well as Institutes i.e. HR, Engineering, BPO, IT, Automobile etc.

Contact details:

Linked In Public Profile: in.linkedin.com/pub/swini-deshpande/15/35a/846

Cell: +91 9545456996

Email: swinideshpande@rediffmail.com

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Coach Profile: Mr. Chandrashekhar ThakarExperience:

Ex AVP-H.R., Reliance Infrastructure Ltd.

H. R. Professional with a background of Commerce & an approach of law with a rich track record of 35 years

Worked in maximum Domains and premium Companies of Mumbai under the work culture of TQM/ ISO & ERP

Worked with TCS, Blue Star, Shapoorji Pallonji, Ichbaan Honda, Patni, Reliance etc.

Specialties

- Executive Coach

- Group Trainer

- H.R. Consultant

- Visiting Faculty for HR/ Law/ Marketing & Finance

Contact details:

Cell: +91 9987682497

Email: shekhar.thakar@gmail.com

Linked In Public Profile: in.linkedin.com/pub/chandrashekhar-thakar/13/600/914

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