Date post: | 11-Apr-2017 |
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Leadership & Management |
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NewResearchRevealsSurprisingTruthsAboutWhySomeWorkGroupsThrive
andOthersFalter
ExcerptsfromandcommentsabouttheFeb25th2016NYTimesMagazinear@cle“WhatGoogleLearnedFromItsQuesttoBuildthePerfect
Team”byCharlesDuhigg
CompeGGveAdvantageandTeamPerformance
“Manyoftoday’smostvaluablefirmshavecometorealizethatanalyzingandimprovingindividualworkers—aprac@ceknownas‘employeeperformanceop@miza@on’—isn’tenough.Ascommercebecomesincreasinglyglobalandcomplex,thebulkofmodernworkismoreandmoreteam-based.”
© 2016 ITAP International, Inc. All Rights Reserved. 2
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
KeystoImprovingTeams
ResearchofteamsatGooglefound3keys…1. Understandingandinfluencinggroupnorms2. Whatdifferen@atedgoodteamsfrom
dysfunc@onaloneswashowteammemberstreatedeachother
3. The“rightnorms”couldraisethegroups“collec@veintelligence”
© 2016 ITAP International, Inc. All Rights Reserved. 3
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
TwoMostImportantBehaviors
1. Membersspokeroughlyinthesamepropor@on–“equalityindistribu@onofconversa@onalturn-taking”
2. Allgoodteamshadatleast“averagesocialsensi@vity”–skillatintui@nghowothersfeltbasedontheirtoneofvoice,theirexpressionsandothernonverbalcuesBothareaspectsofwhatisknownas
“psychologicalsafety”
© 2016 ITAP International, Inc. All Rights Reserved. 4
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
Whyitworks…
“…conversa@onalturntakingandempathy–arepartofthesameunwriVenrulesweturnto,asindividuals,whenweneedtoestablishabond.”SOURCE:MaVSakaguchi(atGoogle)
GOOGLEFINDING:Onthebestteams,memberslisten
tooneanotherandshowsensiGvitytofeelingsandneeds.
© 2016 ITAP International, Inc. All Rights Reserved. 5
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
Comparison:Safevs.ExhausGng
1. (SAFE)Teamleaderwhoisdirectandstraighgorward,crea@ngasafeplacetotakerisks
OR2. (EXHAUSTING)Ateamleaderwithpoor
emo@onalcontrolwhopanicsoversmallissuesandkeepstryingtograbcontrol
© 2016 ITAP International, Inc. All Rights Reserved. 6
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
WhatWorksvs.WhatDetracts
Works:• Makingsuretheteamhascleargoals• Crea@ngacultureofdependabilityDetracts:• Fightsoverleadership• Tendencytocri@que• Feelingscaredtodisagree
© 2016 ITAP International, Inc. All Rights Reserved. 7
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
OnYOURTeams…
AreYOURteammembers:• Freeenoughtosharethethingsthatscarethemwithoutfearofrecrimina@on?
• Abletotalkaboutwhatismessyorsad?• Abletohavehardconversa@onswithcolleagueswhoaredrivinguscrazy?
Whatscaresus,whatismessyorsadandcolleagueswhoaredrivinguscrazyallnegaGvelyimpactefficiency.
© 2016 ITAP International, Inc. All Rights Reserved. 8
SOURCE:hVp://[email protected]/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html?_r=0
HowCanYouKnow?
1. Ifyouaretryingtogaugethehumanprocessinterac@onsontheteam–useasurveytouncovergroupnorms
2. Measurechange/improvementover@meMeasureWhatisMostRelevant...
– Areyoumeasuringteaminterac@ons(humanprocessinterac@ons)?
– Areyoumeasuringwhatmakesteamseffec@ve?
© 2016 ITAP International, Inc. All Rights Reserved. 9
SUMMARY
• Teamprocess(“humanprocessinterac@ons”onteams)iscri@caltoteamperformance
• For20yearsITAPhashadoneofthefewinstrumentsthatmeasureshumanprocessinterac@onsandtheirimpactonteamperformanceover@me.
• Seethefollowingslidesformoreinforma@ononITAP’sTeamProcessQues@onnaires(TPQs).
© 2016 ITAP International, Inc. All Rights Reserved. 10
Team Process Questionnaire™ (TPQ) Usage
Organizational Development
• Change Management • Executive Team
Development • Global Team
Development • Organizational Team
Development (OTPQ) • Action Learning
(ALTPQ)
Learning and Development
• Team Leader
Development • Team Member
Development • Global Team
Development • Project Management
Other • Division Comparisons • Division/HQ
Comparison • Functional Teams • Cross-functional • Measuring Change
9over time) • Virtual Team Alignment
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Iteration 5 Iteration 4 Iteration 3 Iteration 2 Iteration 1
Explanations of charts… Dimension Averages (2 chart types) Iteration Comparisons (over time)
Exec Overview
Regularly track results over time
Data comparisons
Sample Team Graphics
12 © 2016 ITAP International, Inc. All Rights Reserved.
Agreement (About Successes)
Importance of team to company’s future success
Absence of power control issues Ability to express ideas and opinions freely and openly
Treating team members with dignity and respect
Role/responsibility clarity Level of trust
Disagreement
(About the Need for Improvement)
Opportunity to learn of comments about the work of the team
Availability of resources Clarity of team objectives Ability of team members to step outside their areas of responsibility for the good of the global organization
D Disagreement
(About Successes)
Whether team members have the necessary skills to resolve unexpected problems
Agreement (About the Need for
Improvement)
Group communications Team effectiveness
13 4
2
Positive Results (High Average)
Issues Identified (Low Average)
Agreement (Low SD)
Disagreement (High SD)
Team Diagnosis Results Sample
13 © 2016 ITAP International, Inc. All Rights Reserved.
ImproveYourTeam’sPerformance
• Ordering a team assessment: q Call ITAP: 1.215.860.5640 q Each team member will receive a link to the
Team Process Questionnaire (TPQ) q The TPQ takes 20 minutes to complete q The cost is $500 / team
Inquire about licensing the TPQ and becoming certified in using this or other
ITAP tools
14 © 2016 ITAP International, Inc. All Rights Reserved.
• The Culture in the Workplace Questionnaire™ (CWQ)
For Individuals and Teams:
• Global Team Process Questionnaire™ (GTPQ) • Organizational Team Process Questionnaire™ (OTPQ) • Action Learning Team Process Questionnaire™ (ALTPQ)
For Teams:
• E-Strategy Mapper • TPQ Series of Tools • CybeHRtools
For Organizations:
15 ©2016 ITAP International, Inc. All Rights Reserved.
ITAP Tools List
Many Cultures, One Team
• Learn more about team success in Many Cultures, One Team by Catherine Mercer Bing (2015)
• Enter promo code OneTeam to receive 20% off from Technics Publications website, http://www.TechnicsPub.com
16 © 2016 ITAP International, Inc. All Rights Reserved.
Catherine Mercer Bing Managing Director ITAP Americas, Inc. ITAP International, Inc. 353 Nassau Street, 1st floor Princeton, NJ 08540 USA (W) 1.215.860.5640 http://www.itapintl.com
17 © 2016 ITAP International, Inc. All Rights Reserved.