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TGIT TGIT New Service Desk Tool User Guide
TGITTGIT
New Service Desk Tool
User Guide
TGITTGIT
Accessing Request Entry Console
TGITTGIT
Search Service
Service Catalogue
SelectedService
Request Ticket
Selected ServiceDescription
Existing Ticket(s)
1
Request ticket with same
details
2
Cancel Request
3
Click to see details
REQUEST ENTRY CONSOLE
TGITTGIT
CREATE REQUEST
Step 1. Select
a Service
Step 2. Click
on Request
Now.
Step 3. Form
will appear.
Fill Details
and submit.
Attachment limit
3 MB
TGITTGIT
CREATE REQUEST
TGITTGIT
CREATE REQUEST – ON BEHALF OF
TGITTGIT
CREATE REQUEST – ON BEHALF OF
TGITTGIT THE TIMES GROUP 10-08-20168
On Behalf of: Going back to myself
TGITTGIT
TRACKING MY REQUESTS – SHOW FILTER
TGITTGIT
TRACKING MY REQUEST – USING SEARCH TEXT
BOX
Show/Hide Search Text field
TGITTGIT
REQUEST DETAILS
TGITTGIT
REQUEST DETAILS - TABS
TGITTGIT
Request Details – TABS
TGITTGIT
REOPEN A REQUEST
TGITTGIT
Fill Survey
1
TGITTGIT
SERVICE SELECTION – GLOBAL SEARCH
TGITTGIT
SERVICE SELECTION – Favorites
Select Request from Favourites
TGITTGIT
BROADCASTS
TGITTGIT THE TIMES GROUP
MyIT
10-08-201619
Questions?
Contact TGIT HelpdeskeMail: [email protected] Free: 1800110021
