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© Experian Information Solutions, Inc. 2007. All rights reserved. Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein may be the trademarks of their respective owners. No part of this copyrighted work may be reproduced, modified,or distributed in any form or manner without the prior written permission of Experian Information Solutions, Inc.Confidential and proprietary.
New Technology Partner: Experian QASVerify Customer Addresses at Checkout
Presented by Jen Levin and Jon ReimelsJuly 14, 2010
© Experian Information Solutions, Inc. 2007. All rights reserved.Confidential and proprietary. 2
Agenda
About Experian QAS Why addresses matter QAS for Demandware Product demonstration Audience questions
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Address verification, standardization, and enrichment solutions Real-time and back-end solutions Demandware technology partner 11,000 customers worldwide; 2,000 customers in US 350 Retail customers
About Experian QAS
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The problem: mistakes happen
Mistakes happen… Online Call Center Point of Sale
Adequately Addressed
Incorrectly Addressed
Undeliverable
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Why does address verification matter?
Ensure timely delivery of shipments, catalogs, and promotional mailings
Eliminate costs associated with re-work and re-processing
Enhance marketing intelligence and confidence in data quality
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The solution: QAS for Demandware
Real-time address verification & standardization
Intuitive verification engine that prompts customers when necessary
Functionality available through all address capture touch points
Maintains existing brand experience
Access to US and international country data sets
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QAS for Demandware architecture
Turnkey integration
Pre-configured
Leverages the QAS On Demand product
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QAS for Demandware implementation
Requires minimal technical resources About one hour to enable within a sandbox environment Can be adjusted to each retailer’s unique specifications
Accessible in three steps: Purchase and activate your QAS On Demand account Download the free cartridge and documentation from the
Demandware LINK Marketplace Set up the QAS functionality via the Demandware
Business Manager and Demandware UX Studio
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QAS for Demandware product demonstration
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Why Overstock.com picked Experian QAS
Situation Customers entered incomplete or inaccurate info Bad data wasted time and money, and lowered customer satisfaction
Solution QAS integrated into online checkout process
Results YR1 savings of close to $1M Decrease in undeliverable orders by over 40% Increase in customer satisfaction ratings
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Summary
Address accuracy is easy to achieve Verification will significantly improve business operations
Next steps: Visit our listing on the LINK Marketplace
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Please visit www.qas.com for more information.