Date post: | 20-Aug-2015 |
Category: |
Education |
Upload: | towards-maturity |
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21st century learning for 21st
century law firms
@lauraoverton
Sponsored by:
#bethebest13
@commelius
lauraoverton #bethebest13
Insert picture of Kevin plus Clifford chance logo
With Laura Overton, Managing Director And Kevin Bell, e-learning Manager
Discussing the findings of a new Towards Maturity Learning Benchmark Study with 22 global legal firms – 21st Century Learning for 21st Century Legal Firms
lauraoverton #bethebest13
Agenda
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
SUPPORTING 21ST CENTURY
LEGAL FIRMS
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
What words best describe the
characteristics of successful legal firms?
Technology is underpinning change in today’s legal firms
77
lauraoverton #bethebest13
Technology is also driving change in
today’s legal learning
1.Increase learning access and flexibility
2.Develop a better qualified workforce
3.Increase on the job productivity
4.Improve staff satisfaction to aid retention and motivation
5.Provide a faster response to changing business conditions
6.Increase the on-going sharing of good practice
7.Improve talent/performance management
8.Achieve greater consistency of learning
experience
9.Increase volume of
learning
100% of legal L&D want
technology to help them
85% are planning
to allocate additional budget to learning technologies
33% looking to
extend learning to customers
lauraoverton #bethebest13
Learning Technology used in today’s legal
firms
81% LMS
67% mobile
90% e-content
71%live online learning
30% cloud
99
lauraoverton #bethebest13
Socially Savvy Sector
93%Provide
access to
social media However fewer than 30% are using social
communities to support learning
1010
lauraoverton #bethebest13
Legal
firms are
missing
their
targets
for
change
Fewer than 3 in 10 are reporting that they are developing a better qualified workforce or responding faster to changing business conditions. Only 1 in 5 report that they are increasing the sharing of good practice. So how do we get there faster?
lauraoverton #bethebest13
BENCHMARKING IN THE
LEGAL SECTOR
The art of the possibleComparing legal firms with others in the 2013-14-Towards Maturity Benchmark Study www.towardsmaturity.org/2013benchmark
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
What can we expect from learning
innovation done well?
Adding value:
14% improvement in productivity
19% improvement in staff
engagement
9% improvement in attrition rates
Whilst improving efficiency:
12% reduction in time to
competency
22% reduction in learning delivery
time
17% reduction in cost
Very few legal firms can quantify the benefits they are achieving with learning technologies but over 1300 companies have been able to in the last 3 years- these are conservative averages reported from the 2013-14 Towards Maturity Benchmark Study
lauraoverton #bethebest13
Top Learning Companies
TM Index
More ResultsProductivity
AgilityEfficiency
lauraoverton #bethebest13
Working towards 21st century
learning provision
Strengths Weaknesses
Alignment
Work culture
Facilitating collaboration
Learning design
Empowering individuals
Demonstrating value
Using Towards Maturity Model to identify strengths and weaknesses within the legal sector
lauraoverton #bethebest13
CHALLENGES TO CHANGE
@Commelius [email protected]
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
What challenges are
you currently facing
in learning and talent
development?
lauraoverton #bethebest13
What are the challenges for the legal
sector?
61%
61%
57%
57%
54%
54%
46%0% 10% 20% 30% 40% 50% 60% 70% 80%
L&D staff lack knowledge about the potential useand implementation of technology
Reluctance by senior managers to use onlinematerials
Reluctance by line managers to encourage newways of learning
Learner ICT skills
Cost of set-up, development and maintenance
L&D staff lack instructional design skills
L&D staff lack the necessary technical skills tocreate content in-house
lauraoverton #bethebest13
CASE STUDY FROM
CLIFFORD CHANCE
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
What are the challenges for ?
61%
61%
57%
57%
54%
54%
46%0% 10% 20% 30% 40% 50% 60% 70% 80%
L&D staff lack knowledge about the potential useand implementation of technology
Reluctance by senior managers to use onlinematerials
Reluctance by line managers to encourage newways of learning
Learner ICT skills
Cost of set-up, development and maintenance
L&D staff lack instructional design skills
L&D staff lack the necessary technical skills tocreate content in-house
• Technical – accessing media rich content around the globe
• Embedding learning in the workflow
• Time
lauraoverton #bethebest13
Using video to capture and
share effective practices
Whilst most law firms have systems in place to capture legal knowhow, technical knowledge and ability are only part of a successful lawyer’s skill set. Up to now the tacit knowledge and experience has been lost or only shared in small groups.
Clifford Chance are now using video to capture and cascade that knowledge throughout the firm and is breaking new ground in the delivery of legal training.
lauraoverton #bethebest13
Over 100 partners and senior lawyers were videoed. Along with practical tips and best practice, they captured both war stories and success stories.
The videos have reached over 6000 people in 24 countries and the programme has won an Excellence in Learning and development prize at the Law Society Excellence awards
• More details on page 16 of the 21st Century Learning for 21st century legal firms report
lauraoverton #bethebest13
TOP TIPS FROM THE REPORT
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
Communicate success
Eversheds: 4 simple questions to help demonstrate value
• How much of this learning will you use?
• How successful will you be as a result?
• How quickly will you use this?
• How is this helping you reach your potential?
• Find out more on Eversheds success p 20 of
the 21st Century Learning for 21st century
legal firms report
lauraoverton #bethebest13
Creatively balance compliance and CPD
Don’t just apply technology to compliance training – top learning companies are creative in designinginduction, leadership and many other business critical skills.
lauraoverton #bethebest13
Find new ways of learning to support
new ways of working
CloudGlobal
SocialMobile
Think…
lauraoverton #bethebest13
Build the skills of your L&D team
Find out how Hogan Lovells are building skills to engage global staff with live online learning
lauraoverton #bethebest13
CONCLUSIONS
Becoming a 21st century L&D team
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton #bethebest13
21st century legal learning, is:
Accelerating
Global
Sharing
Time efficient
Embedded in workflow
Responsive Flexible`
lauraoverton #bethebest13
Only 14% of organisations use
benchmarking as a performance improvement tool
NEXT STEPS
3232
lauraoverton #bethebest13
Next Actions
Review your strategy www.towardsmaturity.org/mybenchmark
Download the report
www.commelius.com/legal-
industry-learning
Find more hints and tips at
www.commelius.com