REVIVING HEALTHCARE PROCESSES

ENTERPRISE-WIDE BUSINESS PROCESS MANAGEMENT (BPM) SOLUTIONS FROM

• Established in the year 2000, Ashva has come a long way to specialize in a slew of solutions that includes Radiology Information Systems and Business Process Management Solutions among others.

• Our extensive expertise in the healthcare domain is supplemented by our in-depth technological know-how that includes DICOM/HL7

• Though based out of Chennai, we are a global presence today, having established offices across India, Malaysia, and USA.

• Our various partners are present in Mexico and Brazil

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The Force BehindCatalyst BPM Solutions

• Both Internal and External processes are key to a business’ growth.

Ignoring one at the expense of the other isn’t a wise strategy in today’s cut-throat competitive environment.

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Market Rules

• The Information Silo Effect– Business visibility is narrow-focused, and

along business lines alone

• Information Overload– Distinguishing Vital from Non-vital is the key

• Fire-fighting Operation Mode– Implementation of strategic

enterprise initiatives are delayed

• Data Ages Quickly– Proactively identifying solutions for today’s

problems is imperative

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Challenges to an IntegratedOrganizational Approach

• As businesses evolve, processes grow more complex and gaps between strategy and execution are revealed.

• Historically, what are your biggest operational issues?

– Unpaid Invoices?– Late Work Orders?– Excess Inventory?– Un-depreciated assets?– Poor Vendor Management?

• Best-of-breed systems have their share of issues

– Silo effect is compounded by integration hurdles

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Identifying Complexity

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• Automate processes to add structure to

business management– Processes drive behavior

• Identify operational issues– Drill down high-level metrics into

business process issues

• Set-up problem dashboards– Identify all compliance issues in one

central dashboard– Provide central extensible visibility to

business processes

Managing Enterprise Complexity

• Information Chain Problem

• Business processes need to be monitored proactively, in real time. Else, poor service can affect both internal & external customers and partners.

• Market evolution makes business process evolution imperative.

• Custom development efforts are time-consuming, error prone and don’t scale well.

• It is difficult to hire skilled IT professionals who specialize in your area of solutions.

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Outlining Notable Problems

• An enterprise-wide BPM Solution, the Catalyst suite comprises of Workflow Management and Document Management Solutions that cater particularly to the various departmental needs of a healthcare enterprise.

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Defying Catalyst BPM Solutions

• Compliant with Industry-standard languages and Protocols (XPDL, X-Forms)

• Built on Microsoft web technologies

• Extensively use of XML

• Incorporates HTTPS, 128-bit encryption

• Has Microsoft SQL Server and Oracle Database support

• Is Scalable, Extensible, Configurable

• Integrates with existing email system and LOB applications

• AD and LDAP integration

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Architecture

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Features

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Features (Contd.)

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• Conformance to regulatory requirements – Six Sigma, ISO 9000, TS 16949, Sarbanes-Oxley, HIPAA,

GMP

• Immediate value across your supply chain – New Product Introduction, Engineering Change Orders, Order

management, Quality Management System (Audit, CAPA, Complaints)

• Improved productivity through fewer manual processes, streamlined transactions flow and enhanced information access

– Absence Management, New Employee Induction, Employee Exit, Travel Management, Purchase Request, Capital Expense Management

Applications

• Greater efficiency in using electronic routing, online documents and other content to drive day-to-day operations

– Engineering Drawing Management, Legal Document Management, Patent Management

• Create transparency and agility in sales, marketing and support– RFI, RFQ, RFP, Reimbursements, Order fulfillment, Support call management

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Applications (Contd.)

• Catalyst BPM suite complements your LOB applications like SAP, Oracle Apps, PeopleSoft, CRM products, etc.

– For e.g. Systematic action on Revenue leaks can be initiated.

• SAP generates reports on all Accounts Receivable pending for greater than 6 months. Catalyst Workflow Management System routes relevant data to the respective people, based on account type, value, etc. and tracks the process until closure

• SAP generates reports on all dead inventory (greater than 365 days). Catalyst Workflow Management System routes relevant data to the respective people, based on type of product, quantity, etc. and tracks the process until closure.

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Integration with SAP

With the Catalyst suite, your healthcare organization can look forward to the following:

• Productivity Enhancements Reduce process latency

• Compliance Enforce process best practices

Process audit trail

• Improved Cycle Times Reduce error handling (Process consistency)

Integrate human and system activities

Reduce manual efforts

• Visibility and Control Process dashboards

Enable metrics capture

Create actionable information

• Process Efficiencies Automate decision-making using business rules

Reduce human involvement

Allow real-time event notifications

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Capitalize on Catalyst

• BPM adds enormous value to ERP, CRM and other systems by linking them through fluid, people-based processes.

• Business users can look forward to improved business processes

• Enterprise operations can be proactively managed

• Inter-application “silo” effects are eliminated

• BPM Solutions offer a central platform from which to measure and drive business

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Value Assessment

A 2-year AMR study found that companies best at collaborative processes had:

• 15% less inventory• 17% stronger perfect-order fulfillment

– Complete, accurate, perfect condition, on-time delivery

• 35% shorter cash-to-cash cycle– From orders to cash payments, from

procurement to payment• 10% of stock outs• 7-8% of revenue in savings realized

A Yankee Group study found that, across US companies, collaborative BPM solutions can

• Reduce monthly inventories by more than $117 billion

• Increase sales by more than $83 billion

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Nailing the Evidence

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Graphical Representation

• Compliant with standards (XPDL, XForms)

• Integrates easily with external applications, mail

systems and databases

• Visual process and eForm designer available

• Enables role-based access

• Allows business rule definition

• Allows Alerts and Escalations

• In-built Monitoring and Reporting Engine available

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Catalyst BPM Platform

• Process automation can be done within departments and across departments.

– Quality Assurance

– Research and Development

– Finance

– Legal

– Human Resource

– Marketing and Sales

– Customer service

– Administration

– IT

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Enterprise-wide Reach

• Credit request from Suppliers• New Supplier evaluation and induction• Invoice processing• Non-standard Purchase Request• Capital Appropriation• Legal / Contract Management• Capital Expenditure Request• Employee Reimbursement• SOX Compliance• Patent/IPR Management• M&A Activities

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Finance and Legal

• Leave Application• Request for Cash Advance• New Employee Induction• Performance Review• Time Card Management• Recruitment Process• Training Requests• Employee Move/Transfer Process• Employee Badge Request• Employee Transportation Request• Employee Exit Process• Employee Full and Final Settlement Process• Employee Suggestion Scheme• Employee Referral Process

Human Resources

Department-wise Automation

• Field Service Management• Professional Service Management• Repair Planning• Customer Complaint Management• Replacement and Warranty Management

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• Product Specification• Market and Competition Analysis• Sales Reporting• Enquiry Management• Order Management • Lead Management• Proposal Generation• Customer Care• Product Launch• Product Trial

Customer ServiceSales and Marketing

Department-wise Automation

• Meeting room booking• Tour and Travel Management• Local Transport (Office car, van,

bus)• Stationery Request• Errands• Non-IT Support Desk (AC not

working, Bathroom leaks, etc.)• Seminar/Conference

Arrangements

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• IT Help Desk• ERP Help Desk• IT Audit• Software updates request

and management• ISMS processes and

document control

Information TechnologyAdministration

Department-wise Automation

Thank You!

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