ht. J. Hospitality Management Vol. 12 No. 2, pp. 223-228, 1993 Printed in Great Britain News 02784319/93 $6.00 + 0.00 Pergamon Press Ltd New property security kit helps train all employees to better protect guests and prevent crime Hospitality managers can easily and inexpensively provide the most up-to-date security training for employees at all levels with a new kit from the Educational Institute of the American Hotel and Motel Association. The new S.A.F.E. guest-protection and crime-prevention kit informs employees about their crucial role in a property’s security efforts. (‘S.A.F.E.’ stands for ‘Security Aware- ness for Everyone’). The kit provides self-study resources for employees and includes seminar materials for properties that want to bring staff members together to reinforce policies or practise procedures. The kit is designed for new employees on the job for the first day, as well as seasoned staff members. Managers can readily customize the information in the kit to include the property-specific security details their employees must know. ‘Simply put, precaution is one key to the prevention of crimes against guests and properties’, says E. Ray Swan, the Institute’s president and CEO. ‘This program readily provides any property with the tools that are essential for deterring crime. Since employees can learn on their own, everyone can be trained from “day one” on the job.’ Computerized Security Systems, Inc., of Costa Mesa, CA sponsored the Institute’s development of the kit. ‘Most properties have well-thought-out security policies and procedures’, notes John Kimes, president of CSS. ‘Here is a program that makes it easy to inform all employees- especially new ones-about these procedures and the crucial role every staff member plays.’ Included in the kit are: an employee handbook that contains general guidelines on how to report suspicious people, improve key and access control, handle disturbances, keep guestrooms secure and prevent theft; a security exam, graded by the Institute, provided with each employee handbook; Certificates of Completion, issued by the EI to individuals who successfully complete the program; these can serve to verify a property’s commitment to security- improvement efforts; a manager’s manual that helps a property develop its security program and provides background needed to handle issues and emergencies; an implementation guide that explains how to incorporate a property’s specific policies and procedures into its security training, as well as bring employees together in an optional 2-toGhour seminar that reinforces their self study and understanding. 223
Transcript
ht. J. Hospitality Management Vol. 12 No. 2, pp. 223-228, 1993 Printed in Great Britain
News
02784319/93 $6.00 + 0.00 Pergamon Press Ltd
New property security kit helps train all employees to better protect guests and prevent crime
Hospitality managers can easily and inexpensively provide the most up-to-date security training for employees at all levels with a new kit from the Educational Institute of the American Hotel and Motel Association.
The new S.A.F.E. guest-protection and crime-prevention kit informs employees about their crucial role in a property’s security efforts. (‘S.A.F.E.’ stands for ‘Security Aware- ness for Everyone’). The kit provides self-study resources for employees and includes seminar materials for properties that want to bring staff members together to reinforce policies or practise procedures.
The kit is designed for new employees on the job for the first day, as well as seasoned staff members. Managers can readily customize the information in the kit to include the property-specific security details their employees must know.
‘Simply put, precaution is one key to the prevention of crimes against guests and properties’, says E. Ray Swan, the Institute’s president and CEO. ‘This program readily provides any property with the tools that are essential for deterring crime. Since employees can learn on their own, everyone can be trained from “day one” on the job.’
Computerized Security Systems, Inc., of Costa Mesa, CA sponsored the Institute’s development of the kit.
‘Most properties have well-thought-out security policies and procedures’, notes John Kimes, president of CSS. ‘Here is a program that makes it easy to inform all employees- especially new ones-about these procedures and the crucial role every staff member plays.’
Included in the kit are:
an employee handbook that contains general guidelines on how to report suspicious people, improve key and access control, handle disturbances, keep guestrooms secure and prevent theft; a security exam, graded by the Institute, provided with each employee handbook; Certificates of Completion, issued by the EI to individuals who successfully complete the program; these can serve to verify a property’s commitment to security- improvement efforts; a manager’s manual that helps a property develop its security program and provides background needed to handle issues and emergencies; an implementation guide that explains how to incorporate a property’s specific policies and procedures into its security training, as well as bring employees together in an optional 2-toGhour seminar that reinforces their self study and understanding.
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Additionally. a ‘Successful Group Trainin g’ booklet is provided free with each kit. The booklet shows novice and experienced trainers a four-step training method that
helps ensure that trainees Icarn key points and provides specific tips for effective training sessions with ;I variety of audiences.
The S.A.F.E. security kit may be ordercd from the Educational Institute at the introductory price of $4Y.YS for AH and MA members ($61.95 for non-members). Additional employee handbooks are $1 1 .YS each for AH and MA members ($14.95 for non-members), with discounts on quantities of IO or more.
Written enquiries may be mailed to EI, P.O. Box 1240, East I,ansing, MI 488261240. L1.S.A.. or sent by fax to Sl7-353-5527.
The China Dragon awakes
As the China Dragon awakes. a market of enormous potential is emerging. With ;I population of I .3 billion, china has the biggest prospective consumer market in the world.
The economic growth rate in China was as high as 12% in lYY2, an much greater than this in many of its fast growing provinces-Guandong Province is currently experiencing a stsggcring growth rate of 25% a year.
Food and Hotel China ‘Y3 is the first international food exhibition for suppliers to China’s food, drink and hotel industries organized by International Expo Management (IEM). This long awaited event will take place at Beijing’s World Trade Centre from 26 to 20 September 1994. It will be hosted by and in co-operation with the China World Trade C’cntrc.
Official support from the China National Tourism Administration (CNTA) has also just been awarded to Food and Hotel China ‘Y-l. The CNTA is responsible nationwide for China’s hotel industry and their support will ensure that this event will be of major importance to this huge potential market.
Significant market reforms and low inflation together with the country’s rapid and strong economic growth arc creating massive interest in virtually all of China’s industries, and the food and hotel industries arc no exception.
Tourism and business travel in China is increasing very quickly, thereby generating enormous expansion in the hotel industry. Market prospects are obvious as existing hotels
arc upgrading to very high standards. while new hotel development is accelerating rapidly. Official figures show that 4.7 million tourists (excluding many millions from Hong Kong and Taiwan) visitcd China in lYY2 with at least a 10% growth rate expected per annum for lYY3 and beyond. China’s commitment to new economic reforms and fast changing tastes arc transforming China’s food and drink habits with extensive opportunities existing for foreign suppliers. Import duties are swiftly being cut, and deregulation is ensuring that this market is potentially the world’s biggest.
Food and Hotel China ‘94 will bc the first international food, drink, supermarket, hotel and catering supplies exhibition for China, providing this golden opportunity to foreign suppliers IO explore, assess and penetrate this huge newly opened market. An advisory
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board is currently being formed with representation from government and national administrations, and will be chaired by the official supporting body, the CNTA. This will provide invaluable support for this new initiative and ensure its official recognition.
Specific sections will be created within the exhibition to reflect areas of considerable potential. These have been developed after extensive research and will be named:
Bakery and Confectionery China ‘94 Snack Foods China ‘94 Drinks China ‘94 Wine China ‘94 Food Ingredients China ‘94
This latest event for the world’s food, drinks and hospitality industry is organized by International Expo Management (IEM) who are represented worldwide by Overseas Exhibition Services Ltd (OES), part of the Andry Montgomery Group of exhibition organizers.
Further information may be obtained from:
Overseas Exhibition Services Ltd 11 Manchester Square London WlM 5AB U.K. Tel: +44 (0)71 486 1951 Tlx: 24591 MONTEX G Fax: +44 (0)71 486 8773 Contact: Paul Mar
International Expo Management Pte Ltd c/o Unit 902, 9/F Shiu Lam Building 23 Luard Road Wanchai, Hong Kong Tel: +852 804 1500 Fax: 1852 528 3103 Contact: MS Josephine Lee
International Expo Management Pte Ltd 11 Dhoby Ghaut #14-10 Cathay Building Singapore 0922 Tel: +65 338 4747 Tlx: RS 28733 SINGEX Fax: +65 338 6542 Contact: Andrew Siow
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Launch of the Hospitality Information Technology Association (HITA)
A new world-wide information technology association has recently been launched for the hospitality industry. The Hospitality Information Technology Association (HITA) aims to ‘advance the interaction between I.T. educators, vendors and users with the goal of improving both the quality of education and the technology itself’.
Amongst the objectives of HITA are:
l developing both I.T. curricula and innovative approaches to its delivery and assess- ment
l establishing a global network of members to share strengths, expertise, information and research needs, ideas and results. This will be achieved through an electronic bulletin board, a newsletter three times a year, an annual conference and occasional workshops
l bringing together educators, vendors and practitioners to create a more mutually beneficial relationship between them.
The idea for the association was formed by a multi-national group of academics and senior industrialists in early 1992 at an I.T. conference at Cornell University, Ithaca, New York. Since then a Constitution has been agreed and officers appointed. The organization can already demonstrate its international strength with members in the U.S.A., U.K., Hong Kong, Australia, the Caribbean, Hungary, Czech Republic and Bulgaria.
Leading U.S.A. vendors such as Fidelio Corporation, Micros Systems and H.I.S. have given their full backing to HITA and are represented on HITA’s executive committee. Senior figures from the major hotel and restaurant chains in the U.S.A. have reacted very positively to the formati~~n of HITA and are considering how they can best help.
HITA has the potential to be a significant umbretla association for anyone with an interest in hospitality I.T. In fulfilling its objectives, HITA should provide real benefits to all sectors (academics, vendors and users) such as:
l collaborating on research and about common problems with colleagues across the world whether it be by application area or by specific product
l using mailboxes on the bulletin board to advise updates on products, particular expertise or listing job opportunities
l getting closer together to improve the technology and the education of those who are using it now and in the future for the mutual benefit of all.
Simon Brown, a principal lecturer at the Manchester Metropolitan University is secretary of the association. He is also acting as European coordinator of HITA. Anyone interested in learning more about HITA or who would like a membership application form should contact him at the Manchester Metropolitan University, Department of Hotel Catering and Tourism Management, Hollings Faculty, Old Hall Lane, Manchester Ml4 6HR. U.K. (Tel: 061 247 2743; Fax: 061 247 6334).
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Call for Papers
1994 Hospitality Information Technology Association, January 1994, at Cornell Univer-
sity in Ithaca, NY.
Topic areas solicited: Computers &: Facilities/Properties Management
Academic/Curricular Applications Computer Laboratories Effect of I.T. on Organizational Structure Effect of I.T. on employees and guests Systems Integration Organizational Behavior and I.T. Managing the Information Resource Training Systems Expert Systems Educational Packages Simulations Creative Course Design/Content Interactive Videos
Please send all submissions to: Hospitality Information Technology Association Betsy Pederson, Paper Chair School of Hotel, Restaurant & Recreation Management 203-S Henderson The Pennsylvania State University University Park, PA 16802 U.S.A.
BOSS-Tourism
The Canadian Federal Minister of State, Small Businesses and Tourism has announced major new features and improvements to the BOSS-Tourism data base.
The major achievement for this year has been to enter into a partnership with an
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international computerized travel information system, World TravelFile, to greatly increase the distribution, usage and marketing of BOSS-Tourism data.
Through World TravelFile, BOSS-Tourism will be available on over 250,000 Central Reservation System terminals in tour operator establishments and travel agencies around the world. Travel professionals with a Gemini, Sabre, Apollo, or WorldSpan terminal will be able to stay in touch with BOSS-Tourism and Canada, through World TravelFile. Amadeus, Galileo and System One are expected to join the network during the course of this year.
In addition, a major new feature, General Travel Information, which also includes detailed information on the provinces and territories, their major cities and destinations, has been added to BOSS-Tourism and is being of~ci~~ily unveiled at RVC’93.
The Business Opportunities Sourcing System (BOSS) is a data base developed and maintained by Industry, Science and Technology Canada (ISTC). BOSS-Tourism is part of this bilingual, computerized data base and provides specialized information on Canada’s internationally competitive tourism products.
Leading edge technology is being used by Industry, Science and Technology Canada to market Canadian export-ready tourism products. Using these tools, travel professionals world-wide will be able to gain the competitive advantage of computerized tourism information on Canada. There is no charge to become either a registrant or a user of BOSS-Tourism. However, Canadian tourism suppliers must meet export-ready criteria to become registrants.
For further information please contact: ISTC Regional Offices througho~it Canada, External Affairs and International Trade Canada Posts in the U.S.A. and overseas or:
