Newsletter Implementation- PowerPoint Presentation

7/30/2019 Newsletter Implementation- PowerPoint Presentation

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Increasing Communication with

Lab AccessK. Monique Bloomfield MT, MHASyracuse VA Medical Center

D&T Careline Laboratory

April 9, 2007


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Outline

I. Project definition

a. Goalb. Objectives

II. Introduction

III. Newsletter

a. Process Flow chartb. Content

IV. Feedback Analysis

a. Overall resultsb. Comments from VA staffc. Decisions made about initiative

V. Suggested Project Enhancements

VI. Suggested Project Control

VII. Continuous Quality Improvement

VIII. Conclusion


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Project Definition

GoalTo increase communication of lab policies and procedures to nursing staff

and physicians and help improve patient care by distributing quarterly

newsletters providing information about the policies, procedures, and

overall initiatives of the laboratory

ObjectivesTo better communicate laboratory policies and procedures to Nursing staff

and Physicians

To provide reference material for the Nursing staff to refer to

To update Nursing staff to the changes in the laboratory (i.e. new

procedures, new analyzers, new protocol, etc)


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This initiative is meant to bridge the communication

gap between the laboratory and the rest of the

healthcare facility. We want to develop a more

synergetic relationship embedded in a reciprocityof professional feedback. Ultimately we in the

laboratory want to extend ourselves. Departments

that consistently and effectively communicate is a

hard goal to achieve, however it is attainable andthe hard work that must go into this venture is

worthwhile.

INTRODUCTION


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Lab access process flow chart

Newsletter Initiative

Idea

Content

Gather Information

2 -3 weeks

Content

Create

Newsletter Disseminate

4 weeks

Extended

deadline

x3

Collect Data

Information to add

or delete in next

newsletter

Completed Initiative

Newsletter idea Creation

Made decision about contents of the newsletter

Gather information from departments that are to be

included in the newsletter

There was a waiting period of 2-3 weeks in order to

get all information

Made decision about what information to include

and what to exclude

Newsletter was created, which took approximately

1 week

Newsletter was disseminated to:

Lab, ER, ICU-N, ICU-W, 5S, 6S, 6E, Team Red,

and Team Blue

This process of receiving feedback forms took 4

weeks in total. Deadline had to be extended 3

times.

Data was collected

Decision was made as to the information that

should be kept or deleted for the next newsletter

Initiative was completed and can start over at

deciding what content to include for next

publication.


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Lab Access Content

New chemistry and coagulation instrumentation

Medical Technology profession changes and new

requirements

What we want to include in future issues of LaboratoryAccess that will contribute to the achievement of the

strategic goals and objectives of the medical center

Test your knowledge and skills fun learning page

Cognitive Address page: How to stay motivated and happyin your profession and personal life

Final topics page: Continued Quality Communication-

Enhancing Intradepartmental Teamwork


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Feedback Analysis:

Overall Results

0

10

20

30

40

50

60

70

80

90

100

Responses

Total

no

suggestionsw/suggestions

Negative

0

10

20

30

40

50

60

Dissemination

Quarterly

Monthly

Bi-Monthly

Monthly/BiMonthly

Quarterly: 52% (32/62)

Monthly: 14% (9/62)

Bi-Monthly: 14% (9/62)

Monthly/Bi-Monthly: 20%(12/62)

62% response: 62 feedback forms received out of

100

74% felt everything was great and no changes needed

to be made: 46 out of 62

24.5% felt changes should be made and gave

suggestions: 15 out of 62

1% did not think the newsletter would be effectiveand no suggestions were given


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Feedback Analysis

Comments and Suggestions Include a frequently asked questions section

Communicate more of the laboratory protocols and procedures with

explanations

Include a highlight or article from staff members in other departments

More information about what labs go in what tubes, what labs are sent

out and what research is currently underway

More explanation about laboratory results/tests (i.e. why some take

longer to get results than others, why certain tests are run only 3 timesa week)

More ideas on increasing the morale between the lab and the nurses

Definitely keep the newsletter going, this communication is invaluable


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Feedback Analysis

Decisions

Upon approval of continuing this initiative it will bepublished quarterly

Published feedback from the nursing staff thatincludes answers to frequently asked questions willbe included

More laboratory protocols and procedures will be

included, especially in regards to Blood Banking More information will be included on improving the

overall morale of VA healthcare workers

Try to disseminate more newsletter.


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Suggested Enhancements

The primary suggestion for enhancement

would be to include more information about

specific laboratory protocol and procedures

that seem to cause the most problems or

confusion for physicians and nurses.

Include the opinions and questions of

Nurses and Physicians within the

newsletter.


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Suggested Project Control

To maintain the proper functioning of this

laboratory initiative there would only be one

person responsible for gathering quarterly

information and creating the newsletter

Designation of a nursing staff member that

could take the responsibility of making sure

feedback is received to the newsletter

coordinator in a more timely fashion


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In order to successfully continue this initiative we

as healthcare professionals must remain cognizant

of the many changes that are not only occurring

within the healthcare facility, but also those that areoccurring intradepartmentally. Continuous quality

communication is essential for the growth of any

organization. This initiative has proved that the

growth of communication within our facility is notonly needed, but is desired and required.

Continued Quality

Improvement


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THANK YOU

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