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Next Generation E-commerce

Presented ByAmritha Pal

Anurag Agarwal

Dipti Jha

Sanjeev Agarwal

Varun Nair

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Overview

Retailing

Healthcare

Communications

Logistics

Banking

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The Future of Retail Sector

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Healthcare

E-health is the use of emerging interactivetechnologies to enable health improvementand health care services.

üInternetüInteractive TV

üInteractive Voice Response Systems (IVRS)

üInternet-enabled cell phones

üPersonal Digital Assistants (PDAs)

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E-commerce in Health care

MobileDevices

Medical Devices

Electronic HealthRecords

WebPortals

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Communication

v Not only cellular phones

v

New types of communication systems:

1. Broadband wireless access systems and millimeter-waveLANs-allows any person to communicate "anytime, anyplace"

2. Intelligent transport systems-advances in navigation systems,

electronic toll collection system (ETC), assistance for safe driving,road-vehicle communications and inter vehicle communications

3. High altitude stratospheric platform station systems

4.Key to the future generations of mobile communications:

1. Multimedia communications2. Wireless access to broadband fixed networks

3. Seamless roaming among different systems

v

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Applications

v Fridge

v Security-Personal and Nationalv Car

v Inventory

v Voice commands

v Electric tags on luggage, wallets, or even animals

v Mobile Ticketing

v Mobile vouchers, coupons and loyalty cards

v Content purchase and delivery

v Location-based services

v Information services

v Mobile banking

v Mobile brokerage

v Auctions

v Mobile purchase

v

Mobile marketing and advertisingv

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E-Logistics

v Logistics is that part of the supply chain process that plans,implements, and controls the efficient, effective flow andstorage of goods, services, and related information from thepoint of origin to the point consumption for order to meetcustomers' requirements.

v E-Commerce Logistics

E-Commerce logistics, or e-Logistics, therefore, is applyingthe concepts of logistics electronically to those aspects of business conducted via the Internet.

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Functions in E-Logisticsv Order Entry and Management • Order entry systems

• Authentication services • Anti-fraud screening • Credit card pre-authorization and processing • Local currency billing • Export control screening (Denied Parties Lists in the U.S.) • Sales tax and VAT. Calculations

v Landed Cost Engines • Exchange calculators • Duty calculators • Tax calculators • Shipping cost engines

• Exception handling

v Customer Service Suites • Email handling • Call routing and tracking • Customer relationship management

• Fulfillment house messaging • Help desk applications

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New Business Models in Logistics

v

vReturn Aggregators Bring together suppliers and customers, automates

procurement of returns

For e.g. ebay, www.qxl.com, www.metalsite.com 

vSpecialty locators vertical portals focused on a specific target segment

For e.g. www.find-a-part.com, www.bigmachines.com

v

v Integrated solution providers 

It uses IT to offer matching of demands and returnsand other target-specific services

For e.g. www.returnlogistics.com,www.pharmacyreturns.com

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Properties new business models

v A - inclusion of reverse logistic activities (collection,

inspection, sorting, remanufacturing)

v B - level of control (take ownership of products, arrange

transport, etc)

v C - added value

v Return aggregators: A low, B low, C medium

v Specialty locators: A high B medium C high

v Integrated logistic providers: A medium, B high, C medium

v

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Functions in E-Logistics contd…..

v Logistics Services • Integrated distribution and warehousing • Reverse logistics/returns management • Package tracking and tracing • Warehouse management systems • Multi-modal transportation management • Supply chain management

• Routing and scheduling • Requisitioning and procurement • Partnership relationship management • Inventory accounting • Inventory management • Billing and invoicing

• Trade planning • Trade compliance • Materials compliance • Customs clearance applications • Carrier contract and shipment management • Logistics documentation • In-transit and receipt of goods management

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E-Banking

E-Payment SystemsØEFT

ØRTGS

ØE-cash

ØE-Cheque

ØMobile Payments

ØDebit/Credit Cards

Ø

v

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The Way Forward.

Mobile Banking

Biometric ATM

Smart Cards

Internet Banking

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Roadblocks

v Security

v Awareness

v

v Infrastructure

v

v Accessibility

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Next Gen E-com

AALegacy architecture

BBDuplicated data and cross-organization chimneys

CCToo expensive

DDTime to market

Roadblocks

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Thank You !Thank You !