Next generation qms april 2013

© Copyright John Cachat

JOHN M. CACHAT, CQE

[email protected]

Next Generation

Quality Management Software

1


Housekeeping

Phones are muted

Use the question block for questions Copy of presentation

available upon request


About John M. Cachat

• Driving Business Performance

– Helping companies align their business and technology

– Focus on people, process, and then the technology

– Subject matter expert on business process management

– On-going research into next generation of technology for enterprise

systems

• 28 years experience in enterprise systems

– USAF Research Project (1985)

– Founder of enterprise quality software company (1988)

– Chair of ASQ technical committee on computerizing quality (1992)

• Trusted advisor to global organizations, government agencies,

and professional groups

http://www.linkedin.com/in/johncachat

4 © Copyright John Cachat© Copyright John Cachat

What is the Goal with QMS Software?

No Bad MaterialDo Things FasterLess Labor Increase Revenue

How will computerizing QMS help you reach your goals?


COTS Feedback

� I love the database / data model

� I hate the screens

� I hate the menu / process flow

� I hate the reports


COTS vs Your Form, Your Process - NCM


COTS vs Your Form, Your Process - CAR


Options if You want to automate QMSand if you have a budget

Traditional Off the Shelf COTS

Pros Fast? Proven?

Cons Get what they sell

Figure out how to use it

Change your forms

Change your processes

Change your

documentation

Train (re-train) your

employees


Options if You want to automate QMSand you have no budget

Write it yourself Traditional Off the Shelf COTS

Pros Get what you want Fast? Proven?

Cons Start from Scratch

Time consuming

Expensive

Difficult to maintain

You were not hired

to be a programmer

and your

performance review

will suffer.

Get what they sell

Figure out how to use

it

Change your forms

Change your

processes

Change your

documentation


employees


Next Generation Option

Write it yourself Next Generation BPM with Templates

Traditional Off the Shelf COTS

Pros Get what you want Get what you want Get what they sell

Cons Start from Scratch

Time consuming

Expensive

Difficult to maintain

Start with Templates

Faster, easier

Multi user

Robust security

Workflow

Figure out how to use

it

Change your forms

Change your

processes

Change your

documentation


employees


QMS Rapid Application Development Framework

� Robust database / data model / templates

� Your forms / screens

� Your menu / process flow

� Your reports


Instant Application Platform

Instant Application Platform

Workflow

User Interface

Templates

SecurityReports

Business Logic

API Tool Set


Next Generation Software

WORKFLOW

BUILT IN REPORTING

SUPPORTMOBILEDEVICES

© Copyright John Cachat14


Next Generation Software

“If you want the Next Generation of the workforce to

use the software, it needs to look like something

they will want to use…..”


Software Technology Support


THE

DEMO


Culture will Eat Technology for Lunch

3.Technology

2.Process

1.People

If you start

with Step 3 –

Technology,

you will most

likely fail !


Think Out of the“Buy or Build QMS Software” Box

� The goal is to help you do what you are currently

doing, faster, better.

� The Goal IS NOT to buy software.

� Think about your people and culture

� What are you trying to accomplish?

� What are the business benefits?

� Develop short-term tactical objectives in the context

of a long-term plan (start with 2 or 3 areas)

� No budget? Consider a SaaS offering


Value Proposition

� Streamline operations - faster cycle time

� Improve responsiveness – simplify work

� Increase visibility – via notifications

� Minimize risk - less variation

� Make better decisions – access to data

� Reduce IT costs - less development time

� Enforce governance – compliance & audit trail

Bottom Line – Reduce Risk and Save Money !!!


QMS General Requirements

• If you are the person that comes up with these

bizarre scenarios to “stump” the QMS software

salesperson, you are hurting the cause.

• What is “good enough” to get started?

• If you option is nothing, or XLS, some sort of multi-

user, relational database with basic functionality is a

great alternative


QMS Next Gen Technology Requirements

• Rapid web form development

• Intuitive and graphical workflow definition

• Integration with other applications (web services)

• Leverage email

• Minimum to no programming required

• Rapid updates / improvements

• Support mobile devices / tablets

• Low cost Software as a Service (SaaS)


Summary

� It is about business and ROI, not just QMS

� It is about you and your processes, not a vendor’s

application, their screens, etc.

� Define what you want to do (your form)

� How you want to do it (your process)

� How you want to report and track (your reports)

� It is about focus – pick 2 or 3 areas and save money!

� It is about leveraging existing resources


Join the Quality Management Software LinkedIn Group


About Us

John Cachat

[email protected]

Contact

Proven expertise in business

information systems

Rapid Solution

Development™ process

ServicesAssess Current Status

Develop Short and Long

Term Plans

Develop Specific Solutions

to Your Problems

Assist in ROI Analysis


FREE Proof of Concept

WeWe


Next Generation Quality Management Software

&

Contact:John Cachat

[email protected]

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