Next gen search

experiencesMaish Nichani,

Principal at PebbleRoad Pte Ltd,

Singapore

maish@pebbleroad.com

Outline

Advances in search tech

Demos

How it works

How to make it work for you

Welcome to the 4th

industrial revolution

Macroeconomic

“In the long run,

we’re evolving in

computing from a

‘mobile-first’ to an

‘AI-first’ world.”

Google CEO Sundar Pichai

The big shift

Pages to answers

Search: What if...

Search technology

● Natural language

understanding

● Content analytics

● Data visualisation

● Machine learning

● Conversational interfaces

Demos

Under the hood

Your content Content

analytics

Entity, fact

and concept

extraction

Knowledge

graph

Answers,

calculations

Intent

analysis

Understand

what the user

needs

Natural

language

input

Text, voice

and other

natural inputs

Making search work

The story so far

I want search

USER SEARCH TEAM TECHNOLOGY

The story so far

I want search!

USER SEARCH TEAM TECHNOLOGY

The story so far

I want it to work like

Google

USER SEARCH TEAM TECHNOLOGY

The story so far

I just want to find

stuff to do my job!

USER SEARCH TEAM TECHNOLOGY

The story so far

Help

USER SEARCH TEAM TECHNOLOGY

The story so far

USER SEARCH TEAM TECHNOLOGY

© Findwise Enterprise Search and Findability Survey

2016

Organisations with more than one FTE in a

search programme

The story so far

USER SEARCH TEAM TECHNOLOGY

© AIIM Search and Discovery Survey 2014

Resource requirements for search

What’s coming for enterprises

USER SEARCH TEAM TECHNOLOGY

Knowledge graph

Taxonomies, Ontologies, Extraction of

structure (entities, facts, concepts)

Natural language input

Data visualisation

Machine learning

Open source search

I want you to know my needs

I want rich answers, not documents

I want to interact naturally, not just with

keywords

There is no doubt that the success of the

next gen search is going to rest on the

availability and talent of the search team -

just like it has always been.

Just that in today’s age, it will matter more

to the survival of the business than ever

before.

Takeaways

Form a dedicated

search team.

Recruit people who

can align search to

business needs.

Create specialised

search experiences.

This moves the

needle for your team,

dept and organisation.

Choose your search

stack based on your

business needs.

Don’t fall prey to

magical out-of-the-box

solutions.

Think big

Start small

Scale fast

Thank you