All Rights Reserved © Alcatel-Lucent 2006
Next Generation Workforce
Ohio Digital Government SummitColumbus, Ohio October 17, 2007
All Rights Reserved © Alcatel-Lucent 20072 | Alcatel-Lucent | March 20, 2007
Next Generation Workforce
Session Description: Demand for IT talent continues to escalate as retirement is
draining IT staffs. At the same time, the pool of qualified candidates seems to be steadily shrinking.
How do you attract a new generation of qualified workers? Who are they?
What is the best way to train and motivate staff to take on new skills and challenges?
What roles can e-learning and distance education play?
This session focuses on the workforce of tomorrow.
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As America Ages,So Does the U.S. Workforce
Boomers comprise 46% of today’s U.S. workforce
At the same time, U.S. workforce growth is slowing
Source: U.S. Census Bureau, Bureau of Labor Statistics
78 million Baby Boomers(born 1946-1964)
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Change in U.S. Population, 1950-1960 by Age Group
36.8
9.9
-4.6
11.9
17.916.6
34.5
-10
0
10
20
30
40
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
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Change in U.S. Population, 1960-1970 by Age Group
3.3
48.7
10.5
-4.4
13.3
19.6 20.6
-10
0
10
20
30
40
50
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
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Change in U.S. Population, 1970-1980 by Age Group
-11.5
16.3
46.4
10.7
-2.2
16.2
27.1
-20
-10
0
10
20
30
40
50
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
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Change in U.S. Population, 1980-1990 by Age Group
5
-12.8
16.4
46.1
9.9
-2.7
21.7
-20
-10
0
10
20
30
40
50
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
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Change in U.S. Population, 1990-2000 by Age Group
11.85.8
-7.6
20.6
50.3
15 12.6
-15
-5
5
15
25
35
45
55
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
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Projected Change in U.S. Population,2000-2010 by Age Group
-0.9
9.5
-4
-14.7
15.6
45.3
12.6
-20
-10
0
10
20
30
40
50
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
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Projected Change in U.S. Population,2010-2020 by Age Group
8.6
-0.6
12.1
2.8
-13.4
18.2
35.1
-20
-10
0
10
20
30
40
% Po
pula
tion
Chan
ge
14 &under
15 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 &older
Source: U.S. Census Bureau
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Oldest Boomers are Turning 60 this Year
Today’s retirees are living longer, but wanting to retire earlier – even if they can’t afford to
These demographic changes have implications for business, individuals and communities
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Labor and Talent Shortages are Projected
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Retirements to take a toll on the Government
Average age of federal civilian workforce – 45.5
Nearly one-half of the Federal workforce could begin retirement in 2008 at age 55
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As well as State Government
33.6%
59.4%
58.0%
55.9%
11.6%
16.8%
17.1%
19.7%
54.0%
63.7%
3.6%
0% 10% 20% 30% 40% 50% 60% 70%
Oregon
Idaho
Illinois
North Carolina
New Mexico
New Jersey
Pennsylvania
Michigan
Tennessee
Maine
Washington
Source: Government Performance Project Survey of 37 States
Anticipated State Government Retirements in the next decade…
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How do you attract a new generation of qualified workers? Who are they?
Know who they are:
1. They are ages 11-30 years2. They grew up with PC’s, MTV, ESPN, the Internet and Reality TV3. They have IPOD’s and other downloadable, sharing devices4. They are our children, our siblings children, our neighbors children5. They wear cool clothing, like jeans and Tee Shirts, not Suits6. They are advertised to with great success7. They must communicate wherever they are not just in an office8. They want quick fixes and less Red Tape9. They believe the world is a community10.They want to meet and live in that world without boundaries
Market to them via web ad’s and media ad’s, make government cool!
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Targeting Millenial’s with Ad’s
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Web Use by Teens
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Online usage:
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Rise of the Millennials and Modernization of the Enterprise
Millennials (11-30 years old) Rapid and intuitive adoption of
new services and devices High content consumption and
social interactivity Current behaviors in using various
technology, applications, services, and devices will continue into their adult lives and become mainstream norms
Enterprise Influenced by tools used by younger
generation entering workforce Collaboration through social
networking tools (e.g. Wikis) is becoming more commonplace for internal projects
Employee generated contentRecapturing the innovative leader
position in using new wireless applications
Millennial Mobile Service Usage0% 10% 20% 30% 40% 50% 60% 70%
Text messageTake pictures
Play gamesMobile internet
EmailInstant messaging
Record videoMobile navigation
Mobile videoMillennials Average User
Pew Research Center, April 2006
The next addressable market
“Only 26 percent of teen cell phone users are voice-only customers, compared with
43 percent of adults.“Source: Jupiter Research, May 2005
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How to Advertise and recruit
Source: The Yankee Group
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What is the best way to train and motivate staff to take on new skills and challenges?
1. Leadership, Must be a top down approach2. Build into your new IT contract awards
Train the Trainer Career advancement of State Workers
3. Change the way Government does business Interview your business partners executives Interview your states largest businesses
Learn what they do to transform business Implement as possible
4. Compensation Explain the benefit of Healthcare for life Explain Pension benefits Create a “Life Style” of safety and fun Push stability and ability to nurture change
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What roles can e-learning and distance education play?
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What roles can e-learning and distance education play?
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What roles can e-learning and distance education play?
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What do we do?
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Ubiquitous Broadband Access model, is Your State Prepared?
This need expands state and local authorities’ boundaries to urban & rural areas, hospitals, schools and industry. Each are demanding ubiquitous
broadband access.
Citizen Services
Economic Developmen
t
Digital Divide
Local AuthoritiesCivil servants & own sites
BusinessCitizen
Business Opportunitie
s
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Broadband, Broadband Everywhere….
Ubiquitous Access – Broadband everywhere from dense to rural areas
Wireline/Wireless Integration – To access anything from anywhere
Best-of-Breed Technology – Ready for services evolution
End-User Centric – Put “civil servants and citizens first”Easy Access – Increase network value through
differentiated servicesFilling the Digital Divide Gap – Intelligent network
solutions to facilitate new service deployment
APPLICATIONS
NETWORKVs.Vs.
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Demand for these Real Time Applications change the Network Requirements:
Internal Use
Universal Broadband Generation Model
Lease/Buy Network Access for:
Deploy a network for:
LegacyModel
Tactical Silo’d Network Model
Strategic Model
Internal Use Internal Use
Deploy a mixed wireline and wireless network for:
Public-Private $
State Government
Use
Economic Dev. $ Citizen
Serv.
County Services $
Efficiencies of multi usenetworkingEfficiencies gained via
Multi use Un-silo’d Networking
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So what’s this State Wide Network Look like?
CO
TRANSPORTSERVICEACCESS
Increase Network Value
NETWORK
Existing networks are built on legacy technologies that are difficult to scale or adapt to changing needs
Unprecedented amounts of bandwidth are required to support this new scenario
Local authorities are changing from traditional voice and basic interoffice communications to high-bandwidth services with extensive use of video and data
Changing Business & Residential Needs Foster Network Transformation
HOME SCHOOL
OFFICETOWN HALL
HOSPITALAPPLICATIONS
xPON, xDSL, FTTx, MW, Wi-Fi, Wi-MAX, CDMAIP/MPLS
xWDM, SDH/SONET, Ethernet
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Contact Information
Rob DallasDirector, Public Sector
Tel: 469-236-8928