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EcoCompact troubleshooting guide

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EcoCompact/ECO2

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Symptoms of the problem (click on the relevant line)

No display on either machine.

One of the machines will not start has frozen up.

The oxygen consumption is too high.

The machine switches on but nothing happens even if you override manually.

The right hand pressure gauge is below 2.5 bars on all dosers.

The right hand pressure gauge is above 2.5 bars on one of the dosers.

The pressure on the right hand pressure gauge does not reach 2.5 bars on one of the dosers.

The pressure on the left hand pressure gauge stays at 0 on one of the dosers.The pressure on the left hand pressure gauge is above 2 bars on one of the dosers.

The Norton tube (noodle) on the outlet of one of the dosers disconnects constantly.

The equipment will not run in automatic mode.

The equipment does not work and the machine is displaying an error code.

The right hand pressure gauge is below 2.5 bars on one of the dosers.

Yes No

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Is the equipment connected to a power supply?

Yes No

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Disconnect and reconnect the device to reinitialise it.

Has the machine restarted?

Yes No

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Is the equipment connected to the regulator properly?

And is the pressure at 6 bars?

(sometimes the connection is poor due to oxygenation)

Yes No

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Is the pressure on the right hand pressure gauge at 2.5 bars?

Yes No

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Is the equipment connected to the regulator properly?

(sometimes the connection is poor due to oxygenation)

Yes No

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Is the equipment connected to the regulator properly?

And is the pressure at 6 bars?

(sometimes the connection is poor due to oxygenation)

Manually override in small increments by turning the regulator clockwise to 2.5 bars.

Did this help to solve your problem?

Yes No

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Yes No

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Is the pressure on the left hand pressure gauge over 2.5 bars?

Completely unscrew the regulator, carry out a manual override in order to remove any impurities, then reset the pressure to 2.5 bars.

If the problem persists, the doser module is defective.

Contact our after-sales service.

Did this help to solve your problem?

Yes No

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Yes No

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Carry out a manual override. Are the solenoid valves working?

Yes No

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Are the Norton tubes (noodles) on the doser outlet and the tank inlet disconnected?

If yes If no

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Check the ceramic element; it may be broken or the pipe connecting to the diffuser may be disconnected.

Yes No

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Is the device's outlet coupling connected properly?

(risk of a poor connection due to oxygenation).

Yes No

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Is the diffuser clogged?

Yes No

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Check that the pipe between the device and the diffuser is not squashed or blocked, disconnect the Norton tube from the diffuser, carry out a manual override and the gas

should flow.

Does the left hand pressure gauge fall again immediately?

Yes No

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Is the diffuser clogged?

Yes No

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Check that the pipe between the device and the diffuser is not squashed or blocked, disconnect the Norton tube from the diffuser, carry out a manual override and the gas

should flow.

Does the left hand pressure gauge fall again immediately?

Yes No

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Have the tank and dose volumes been programmed?

YesHome

Is the programmed dose compatible with the volume programmed?

(see table below)

Tank vol

10 100 250 500 1000 2000 5000Cali-bratio

n value

min - max

50 0.4 - 200

0.1 - 90

0.1 - 40 0.1 - 2 0.1 - 9 0.1 - 4,5

0.1 - 1.8

100 0.7 - 200

0.1 - 180

0.1 - 72

0.1 - 36

0.1 - 18 0.1 - 9

0.1 - 3.6

250 1.6 - 200

0.2 - 200

0.1 - 180

0.1 - 90

0.1 - 45

0.1 - 22.5 0.1 - 9

500 3.2 - 200

0.3 - 200

0.2 - 200

0.1 - 180

0.1 - 90 0.1 - 45

0.1 - 18

1000 6.3 - 200

0.7 - 200

0.3 - 200

0.2 - 200

0.1 - 180 0.1 - 90

0.1 - 36

2000 12.5 - 200

1.3 - 200

0.5 - 200

0.3 - 200

1.3 - 200

0.1 - 180

0.1 - 72

5000 31.3 - 200

3.2 - 200

1.3 - 200

0.7 - 200

0.4 - 200

0.2 - 200

0.1 - 180No

If yes If no

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Check that there are no leaks in the circuit; see attached procedure.

Defective machine or supply

Contact our after-sales service.

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Yes No

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The equipment is ready for use.

Did this help to solve your problem?

Yes No

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The O2 supply circuit is blocked.

Contact our after-sales service.

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Yes No

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The O2 supply circuit is blocked.

Contact our after-sales service.

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Yes No

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The equipment’s outlet connection is not connected or is not connected securely (risk of poor connection due to oxygenation).

Replace the coupling.

Doser outlet 2/4 (ref: 1.6SortieDoseur2/4).

Did this help to solve your problem?

Yes No

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Clean the ceramic element (see attached procedure). Check that it is working properly in a bucket before putting it back in the tank.

Did this help to solve your problem?

Yes No

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You can repair it with a stainless steel olive or replace the entire tube.

ref: 215TA10MO

Did this help to solve your problem?

Yes No

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Replace the coupling.

Doser outlet 2/4 (ref: 1.6SortieDoseur2/4).

Did this help to solve your problem?

Yes No

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Clean the ceramic element (see attached procedure). Check that it is working properly in a bucket before putting it back in the tank.

Did this help to solve your problem?

Yes No

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Pipe blocked - replace it.

Note: This happens if you switch off the device without taking the diffuser out of the wine or if you leave it to soak in cleaning solution without disconnecting it.

If effect, the wine or cleaning solution will consume the oxygen in the tubes and rise up to the dosing device, crystallise, block all the tubes and may even damage the dosing module, resulting in

it needing to be replaced.

It is very important to remove the diffuser from the tank and to disconnect it as soon as it is no longer in use.

Did this help to solve your problem?

Yes No

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Clean the ceramic element (see attached procedure). Check that it is working properly in a bucket before putting it back in the tank.

Did this help to solve your problem?

Yes No

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Pipe blocked - replace it.

Note: This happens if you switch off the device without taking the diffuser out of the wine or if you leave it to soak in cleaning solution without disconnecting it.

If effect, the wine or cleaning solution will consume the oxygen in the tubes and rise up to the dosing device, crystallise, block all the tubes and may even damage the dosing module, resulting in

it needing to be replaced.

It is very important to remove the diffuser from the tank and to disconnect it as soon as it is no longer in use.

Did this help to solve your problem?

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The machine has lost its calibration value; to check it disconnect and reconnect the device. The first screen that appears will indicate the calibration value. If this value is 0, you will need to reprogramme it.

Programming the calibration value requires you to open the device.

Contact our after-sales service.

Did this help to solve your problem?

Yes No

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Repair following the attached instructions or contact our after-sales service.

Did this help to solve your problem?

Yes No

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Check the power supply and connections.

Did this help to solve your problem?

Yes No

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The machine is defective.

Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Set the O2 bottle outlet pressure to 6 bars.

Reminder: it is the difference in pressure between the supply at 6 bars and the back pressure at 2.5 bars that acts as a reference for the device to

operate.

Did this help to solve your problem?

Yes No

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While carrying out a manual override, gently tap on the black screw next to the right hand pressure gauge; a solenoid valve may be stuck.

Otherwise, the solenoid valve or the solenoid valve coil is defective.

Contact our after-sales service.

Did this help to solve your problem?

Yes No

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The equipment’s outlet coupling is not connected or is not connected securely (risk of poor connection due to oxygenation).

Possibly replace the regulator outlet coupling.

Ref: 3.1.SD1

Did this help to solve your problem?

Yes No

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Set the O2 bottle outlet pressure to 6 bars.

Reminder: it is the difference in pressure between the supply at 6 bars and the back pressure at 2.5 bars that acts as a reference for the device to

operate.

Did this help to solve your problem?

Yes No

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Defective dosing module. Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Check the regulator setting by turning it anti-clockwise; if the pressure does not drop, the dosing module is defective. Contact our after-sales service for a

replacement.

Did this help to solve your problem?

Yes No

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Defective dosing module. Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Defective solenoid valve coil. Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Leak in the pipe between the device and the tank. Repair it with a joint or replace it.

Ref: 1.6Manchon

Did this help to solve your problem?

Yes No

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Internal circuit blocked. Contact our after-sales service.

Note: This happens if you switch off the device without taking the diffuser out of the wine or if you leave it to soak in cleaning solution without disconnecting it.

If effect, the wine or cleaning solution will consume the oxygen in the tubes and rise up to the dosing device, crystallise, block all the tubes and may even damage the dosing module, resulting in

it needing to be replaced.

It is very important to remove the diffuser from the tank and to disconnect it as soon as it is no longer in use.

Did this help to solve your problem?

Yes No

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Defective dosing module.

Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Enter a tank volume in hL and a dose in mL/L/month.

Did this help to solve your problem?

Yes No

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Often it is an inputting error. Enter the desired values again.

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The machine has lost its programme.

Contact our after-sales service.

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Yes No

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Contact our after-sales service.

Did this help to solve your problem?

Yes No

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Thank you for using Vivelys' online help.We hope that we have met your expectations, and are available to help if you need

any further information.

Please do not hesitate to contact us by email or telephone:

+33 (0)4 67 85 68 40sav@vivelys.com

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Do you need more help?Were you unable to solve the problem using the online troubleshooting guide?

Please contact our technical support team by email or telephone:

+33 (0)4 67 85 68 40sav@vivelys.com

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