Date post: | 01-Nov-2014 |
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Business |
Upload: | nform-user-experience |
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PCL LESSONS LEARNED
www.pcl.com @PCLConstruc2on
WELCOME
Darcy Belanger Manager, Digital Communica2ons PCL Construc2on [email protected] @darcybelanger
Rebecca Ma Digital Communica2ons Specialist PCL Construc2on [email protected] @becksy21
AGENDA
• Overview of PCL Construc;on • PCL Connects Rebuild Project • Challenges • Solu;ons • Ques;ons
OVERVIEW OF PCL CONSTRUCTION
Founded 1906
Focus Areas Over $7.5 billion in opera2ons across three key markets: • Commercial Buildings
• Civil
• Heavy Industrial
Personnel 4,400 full-‐2me professional and administra2ve staff
More than 10,000 hourly trades people
Loca2ons 30+ loca2ons around the world
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Staples Center, Los Angeles
Mall of America, Minneapolis
INTRANET REDESIGN PROJECT
PCL Connects Evolu2on
+ over 80 publishers
v2.0 • SharePoint 2003 • Custom Development
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2004
v2.0 • SharePoint 2003 • Custom Development
2011
v3.0 • SharePoint 2010 • Custom Development • FAST Search
EXECUTIVE ENGAGEMENT
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“The mission of PCL Connects is to provide an authorita.ve, comprehensive, and collabora.ve one-‐stop des4na4on for .mely and accurate informa.on in a way that is easy-‐to-‐find, secure, and customized so that employees have access to the informa4on and knowledge they need to help them work more produc4vely and develop stronger
connec4ons with their peers.”
CONTENT CLEAN UP AND MIGRATION
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↓50%
Stakeholder Engagement
Over 1000 employees
across 25 distr
icts
and 14 Corporat
e Departments
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VS.
METADATA DISPLAYED IN SEARCH RESULTS
FINDABILITY CHALLENGES
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Search Sucks!
Is there a way to provide comments
on content?
There’s too much informa;on I can’t find
anything!
Our naviga;on is confusing
50%
70%
73%
98%
TOP 5 BUSINESS CHALLENGES LESSONS LEARNED AND BEST PRACTICES
LESSON #1
It is hard to maintain a decentralized publishing model with a highly customized intranet • Too sophis2cated -‐ Heavy reliance on good publishing/applica2on of metadata to make the site work
• AZri2on in publisher pool
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SOLUTION
• Central publishing service • Iden2fy and select stronger publishers, and promote the importance of the skillsets they offer
• Leverage SharePoint automated features for publishing to make the publishing process easier (auto expiry)
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LESSON #2
Change management and adop;on is a big job • Had a robust adop2on and change management plan for roll-‐out • Enthusiasm for suppor2ng the intranet started to fade a^er the launch • Lacking district advocates in senior leadership posi2ons • True advocates/evangelists are hard to find
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SOLUTION
Ongoing Internal Marke;ng and Promo;ons • Ongoing promo2on to exec group and stakeholders of Connects as a viable and cri2cal business tool
• Regular internal blogs • Friday Digest • New-‐hire onboarding (screencasts)
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LESSON #3
Develop a clear development process for: • bug fixes • ongoing enhancements
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SOLUTION
Solu;on Delivery Framework • Long-‐term look ahead plan for development with
• Approvals • formal budget, • accountability, and • priori2za2on process
• Internal workflow process for with documenta2on
• Dedicated resources for maintenance, basic enhancements, and major ini2a2ves
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LESSON #4
Lack of governance • It used to be the wild west
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SOLUTION
• Create a living a governance document • Define key stakeholders • Have a single execu2ve authority to make final
decisions • Solu2on Delivery Framework allows for agile
response to issues as they arise
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LESSON #5
Be prepared for friendly fire • Culture of “self-‐appointed” informa2on architects
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SOLUTION
• Consulta2on, solu2ons, and educa2on through the implementa2on of a “Connects Lead”
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SUMMARY OF LESSONS LEARNED
1. Have a core group of skilled publishers AND a centralized publishing service
2. Never stop the change management/adop2on process
3. Have a process and team devoted to the ongoing evolu2on of your intranet (Solu2on Delivery Framework)
4. Have an ac2ve execu2ve sponsor in addi2on to a governance document
5. Assign an “Intranet Lead” to be the point of contact with internal stakeholders
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QUESTIONS?
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Darcy Belanger Manager, Digital Communica2ons PCL Construc2on [email protected] @darcybelanger
Rebecca Ma Digital Communica2ons Specialist PCL Construc2on [email protected] @becksy21