NG9-1-1 Transition Roadmap

for Canadian PSAPs

Canadian NG9-1-1 Coalition

March 2018

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TENTS

2 Introduction

4 Business Context for NG911

7 Business Outcomes & Actions

8 Outcome 1: Universal Access

11 Outcome 2: Interoperability

14 Outcome 3: Agility

17 Enablers for NG9-1-1

18 PSAP Timelines for NG9-1-1 Readiness

19 Conclusion

20 Appendix: Interoperability Continuum

21 Contributors

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Who is this for?

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Timelines

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Community Expectations

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Rapidly Evolving Technology

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Availability of Quality Information

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Shifting Global Practices

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ESInet Compatible Systems and Networks

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Storage and Dissemination of Data

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Outcome 1 - Universal Access: By 2020, PSAPs are positioned to accept emergency communications and data through multiple emerging channels, into a unified interface.

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Advanced Analytics

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Continuous Quality Improvement

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Outcome 1: Universal Access

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Standard Operating Procedures

Flow of Information

Standardized GIS Systems

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Outcome 2 - Interoperability: By 2020, PSAPs will have interoperable systems and processes to support efficient communications between emergency services agencies, emergency responders, and allied agencies across geographic boundaries.

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Business Continuity & Disaster Recovery

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Sharing with Responders

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Outcome 2: Interoperability

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Cybersecurity

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Agile Delivery

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Flexible Funding Models

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Outcome 3 - Agility: By 2020, Next Generation capable PSAPs will be positioned to rapidly respond to evolving citizen expectations, and capabilities enabled by emerging technologies.

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Strategic Procurements

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Employee Resilience

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Outcome 3: Agility

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Outcome 3: Agility (continued)

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ABLERS FO

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Engagement

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Governance

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Funding

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Technology

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PSA

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9-1-1 TIMELIN

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PSAP G

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LS, OBJEC

TIVES &

METRIC

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2018 ·

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20202020

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2023·

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BY JUNE 30

BY JUNE 30

BY DECEMBER 31

BY DECEMBER 31

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PPEND

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TRIBUTO

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PSAP G

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TIVES &

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NAOMI ARITA E-Comm 9-1-1, BC

HOLLY BARKWELL NENA Canadian Region Director

DAPHNE DEJONG Ontario Provincial Police, ON

SARAH GUENETTE Calgary 9-1-1, AB

GREG HILTON Ontario Provincial Police, ON

CHRIS KELLETT Alberta E9-1-1 Advisory Association (AEAA)

MAGNI MAGNASON, Report Committee Chair Calgary 9-1-1, AB

DIANE PELLETIER NB 9-1-1 Bureau, NB

ANDREW RENFREE Alberta Emergency Management Agency, AB

CINDY SPARROW City of Red Deer Emergency Services, AB

RONALD WILLISCROFT, ENP Association of Public Safety Communications Officials Canada