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NGA Global Payroll Payroll Means The World To Us

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Key Trends & Opportunities in Payroll

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“Organizations have been focussing on soft issues while ignoring the potential efficiency gains in payroll, in view of compliance, reporting and analytics.”

Globalization

Service delivery improvement

Changing compliance regulations

Ageing technology

Manage risk

Constantly changing business environments with acquisitions, mergers, re-organizations, mobile

workforce etc.

Take payroll seriously and adhere to SLAs, monitor KPIs, improve accuracy & efficiency, develop effective sourcing model, standardize policies & processes, etc.

Stay up to date with tax laws, union requirements and corporate governance compliance

Minimal automation & standardization, limited reporting capabilities, lack of integration, dispersed payroll

network, out of compliance, etc.

Employee over payment, unemployment claims, government and 3rd party overpayments, fines, being

out of compliance, lack of data protection, etc.

Unify payroll and HR data

Search for efficiencies

Engage with experts

Use technology IT to enable HR

Build a controls

framework

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Key Challenges for Payroll

23%

18% 8%

5%

4%

4%

3%

35% Country-Specific Requirements

• Frequent updates to national laws

• Varying Data Privacy laws • Regional languages,

currencies & time zones • Audits & Remediation

Legislative Compliance • Need to be abreast of tax

obligations • Pay and work rules

Standardized Payroll Process • Pay frequencies and payment

methods • Approvals and exception

handling

Right Global Payroll Talent & Resources

Consolidated Management Reporting

Regional Capability

Consistent Remuneration & Benefits

Manage Mobile Workforce

Which Payroll Challenges do Global Organizations worry about most?

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Create a more agile organization

Customer Requirements

Improve delivery quality

Drive down cost

Can you help us improve transparency & facilitate HR reporting?

Can you help us lower the cost of HR service delivery?

Can you help us deploy a single payroll solution and access unified HR data?

What do organizations require most?

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Deliver qualitative payroll

Customer Requirements

Maximize employee satisfaction

Become a true HR business partner

Can you help us ensure compliance with local regulations?

Can you help us focus on strategic HR by streamlining transactional HR?

Can you help us deliver a superior local employee experience?

What do payroll professionals require most?

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5 Elements Making Up Payroll Complexity

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• Tax schedule per population

• Frequency of legal changes

• Garnishments handling

• Number of populations (blue collar/white collar/mixed)

• Retro-calculations

• Complexity caused by labor agreements on company level, national level, industry level, …

• Power of unions in negotiating labor agreements

• Post payroll tax administration in local language

• Rapidly changing tax laws

• Different approaches per population, geography and salary schedule

• Depth and width of tax reporting

• Health Care reform application

• Tax-related handling of employee benefits

• Global difference in benefits appreciation

• Compliance with changing benefits regulation

• Legacy labor agreements

• Case by case organizational decisions conform union agreements

Gross-to-net calculation & legal updates

Union involvement and collective

labor agreements

Taxes & Garnishments

Employee benefits

Local, industry- specific regulations

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NGA Research - Payroll Complexity Index 2013

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NGA Global Payroll

“NGA Global Payroll is an end-to-end payroll outsourcing solution for multi-country workforces, combining in-country

payroll expertise with market-leading HR technology and consolidated reporting.”

• Run payroll in more than 145 countries across the globe

• Local language support in 25 languages

• Consolidated global payroll reporting

• Standardized HR processes

• Support for additional HR outsourcing services

• Single account manager for a multi-vendor landscape

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NGA Global Payroll Combining HR Technology & Services

Solution Components

NGA Global Payroll

Payroll Exchange

Best of Breed HRIS

World Class HR Service Center Management

Preceda Moorepay

ResourceLink

MyHRW

Compliance

Payroll & HR Outsourcing

Global Processes

Global Payroll

Network

euHReka

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NGA Global Payroll Offering

Enterprise and Employee Store

Document & Knowledge Management

Payroll Exchange

Payroll Services Managed

Comprehensive

Organizational and global employee master data Global pay results, pay slip, …

Management and control of integration,

data and payroll service

Global data localized + time & country payroll specific data

Payroll Calendar, Results and Legal Reporting

World Class Service Center Management NGA HR Portal | MyHRW

Run your payroll in more than 145 countries through NGA’s payroll network. Outsource your payroll processing to NGA, so you can focus on strategic HR matters. Easily connect NGA’s payroll network with one of the certified global HRIS platforms. Manage your HR & payroll data centrally and easily access global payroll reports thanks to the Payroll Exchange. Communicate with NGA SMEs through the integrated case management tool.

Certified HRIS platform

Payroll Network in 145+ countries

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Enabling a Globally Connected Payroll Solution

The Payroll Exchange provides companies with robust, easy to manage and standard integration capabilities of NGA’s payroll network and one of the certified best-of-breed HRIS, so HR can benefit from globally compliant payroll outsourcing services.

The Payroll Exchange: • Addresses the complexity of globally connecting your payroll platform with a best-of-breed HRIS in an

industrialized, compliant way • Translates the complex integrations into standard operations; no need to transfer every integration

question to technical staff • Creates a uniform payroll experience across geographies: a single user interface providing access to

globally aligned services, HR data, reporting, processing controls, …

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Payroll Exchange components

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Certified Packaged Integration to certified

best-of-breed HRIS

Access to a certified payroll network in over 145 countries

Rich set of payroll optimization and

Service Center Management tools

+ +

Unified payroll outsourcing service across the globe

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MyHRW Case Management Tool

Designed to help our shared service center agents service employees more efficiently, MyHRW combines case management, knowledge management, on-line reference guides, document management and AskHR. MyHRW seamlessly manages, documents and reports on your interactions with NGA experts, centralized into a globally accessible web-based solution.

Application features:

• SaaS-only solution designed for scalability, speedy setup and affordable cost

• Highly configurable and ease of integration with any HRIS system

• Integration with a wide range of IP telephony systems

• Flexible framework allowing for easy yet secure integration and event-driven routing rules through incoming email, fax, imaging and workflow

• Powerful reporting and dashboard module • Centralized storage and full history of all communications with

past and current employees

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Payroll Delivery Options

Distribution of process ownership

Client NGA

Client NGA

Portal

Comprehensive Services

Managed Services

Global workforce 145+ countries 25 languages 30+ service centers Any currency

Payroll Exchange

HR Systems Workday Fusion PeopleSoft SAP euHReka SuccessFactors

BPO/BPaaS

BPO/BPaaS

Service Center & Expert Support, HR Processing, Data Entry

Expert (SME) Support, Complex HR Processing, Corrective Data Entry

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NGA’s Global Payroll Coverage

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Delivering Payroll services in 145+ countries across the globe

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NGA Global Payroll

Contract No more administrative hassle to discuss conditions and SLA on local level. NGA has uniform agreements with in-country experts

Invoice You will receive one global invoice for paying your multinational workforce instead of dealing with local accounting issues

Contact person Centralized management to steer your payroll globally and to streamline the delivery

Statement of Service (SoS)

Standardized and uniform services across the different countries represented into a single Service Level Agreement

Standardized processes Globally defined interface and way of working

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Value proposition

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Rich Experience and Credentials

Governance

One Contract and Commercial Terms

One Global Solution

Consolidated Global Reporting

Compliant Global Platform

NGA’s Advantage in Global Payroll

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Fully Compliant and standardized processes across Payroll and Time & Attendance

Transparent Global Reporting resulting in a clear view of people costs, regional differences, etc.

100% employee access, uniform employee experience in terms of service levels and process standards

No more administrative burden to discuss conditions and SLAs on local level. NGA has uniform agreements with partners

Centralized governance to manage your payroll globally and to streamline the delivery including partner management

Multiple Industry Vertical & Technology Platforms experience, ‘Leaders’ in various Industry analysts rankings and Practitioner’s approach

Scalable Across Borders NGA & partner solutions in over 145 countries with local language support

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What the Industry Is Saying

Outsourcing Provider of the Year 2012

2012 BPO & BPaaS Provider of the Year Finalist

2011 Customer Relationship & Global Thought Leader of the Year

Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance award for NGA’s work with Solvay

“Market Star Performer” Multi-Country Payroll Landscape, 2012

“Market Leader” HR BPO MarketScape, 2011

“Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013

“Strong Positive” Comprehensive HR BPO MarketScope, 2011

“A Leader in Payroll BPO” Payroll BPO Magic Quadrant, 2013

“Market Leader” MPHRO Vendor Landscape, 2012

“Leading the HRO Winners’ Circle” HfS Blueprint Report, 2014

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More Global Payroll Insights & Information

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Global Payroll Good Reads

Go to http://www.ngahr.com/insights/global-payroll to learn more about all aspects of multi-country payroll.

Global Payroll Datasheet

Visit our online Resources Center and download the Global Payroll datasheet.

http://resources.ngahr.com/nga-global-payroll-datasheet

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Why NGA?

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We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.

In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.

Making HR Work — Better

Thank You

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