NGOSS Managed Services- Cost Cutting

Copyright Comarch 2010

NGOSS Managed Services- Cost Cutting How can you efficiently consolidate your service network assets?

NGOSS Managed Services

2 Copyright Comarch 2010

• Global software vendor for the telecommunications industry• Strong BSS and OSS player - top rated by Gartner

• Founded in 1993, public company since 1999• Stable ownership, organic growth with sustainable annual profit• 3 500 employees in the EU and the US

• Customers: T-Mobile, Telefónica O2,

E-Plus Group, KPN Group, Bouygues Telecom, Auchan Telecom

• Innovations: NGOSS ontology (MOST), Fiber optics performance management,Misuse Detection System (MDS), NGIPTV, Open IMS, Billing Cloud,Self-optimizing OSS

Introducing Comarch



Lower ratesFlat rates

Better quality

Higher demand on the network capacity

B e t t e r e f f ic ie n c y D e c r e a s e d n e t w o r k

m a in t e n a n c e c o s t



The reality

• The problem is common– OSS (network and service management)– Network controllers and management systems– Equipment and firmware

• Strategy: – be first on the market/quick with services– support specific business process

• Result: Focus moves from business towards integration

COTS tools

SP existing organization

and processes

SP specific

requirementsCustomizations

SP specific solution



COTS – wonderful picture

• Off-the shelf functional modules (e.g. SDH planning, IP address management, etc.)

• Standard interfaces• Standard services (integration of

SNMP interfaces, data migration, invoice generation, etc.)

• 100% matching to given operator’s use cases



Typical OSS landscape

Vendor A Vendor B

NMS ANMS B

Inventory Management

Configuration Management

Planning Tools Fault Management

Network Optimization

Tools



Typical OSS landscape – simple upgrade case

• Complicated release management

• Service provider becomes responsible for Software Vendor synchronization

• Service provider becomes an interface tester

Inventory Management

Configuration Management

Planning Tools Fault Management

Network Optimization

Tools

Vendor A Vendor B

NMS ANMS B

New Release

New Release



Structuring the responsibility

• Project based approach– Licenses – COTS products

delivery– Interfacing and customization

delivery with System Integrators

Comarch OSS Suite

Operations Support &Readiness

Fulfillment AssuranceProduct Lifecycle Management

Re

sour

ces

Se

rvic

es

NGNP

Process-Driven N&SInventory

NGSDP

SQM

NGSA

• More responsibilities● Turn key projects / hosting ● Software vendors & server vendors consolidation● Software vendors working together on the interfaces



Managed services – how Comarch understands it

Application outsourcing

• Application Software configuration services

•Performing upgrades of software modules

•Log and maintenance management

•System configuration

•Technical extensions services

Business processes outsourcing

• Comarch manages all or selected actions of business processes

• Application software proactive monitoring services

IT outsourcing

• All HW/SW at Comarch premises

• Comarch responsible for typical Data Center services



Hosting of the solution

• IT managed services– Hosting of the applications– Maintenance and administration– Release management

• The solution is still dedicated to a given customer

• It’s still the model of purchasing licenses and additionally monthly fees for hosting



Next step – go back to standard software

The customer does not care about the technical solution

Customer

Comarch



Application outsourcing

Service Provider goals

• Focus on the business• Move application know-how to

the software & service provider• Define the targets for the IT

– Better efficiency– Better time-to-market– Support for business

flexibility

Software provider goals

• Provide the solution based on the company’s standard product

• Minimize the maintenance effort

• Introduce reusability of the interfaces and functionalities



Responsibilities examples: time-to-market

• Software provider takes responsibility for being ready for network HW upgrades– New features– New network management

system versions– New equipment support

• Delivered within strict KPI

• A trusted software provider is a partner included in strategic planning

Cust

om

er

Com

arc

h

ChangeRequest

ApplicationForm

CRapplicationreceived

Scope ofWork

estimation

CR projectprepared

CR projectsigned

CR ordersigned

Softwaredevelopment

CRinstallation

CR Tested CR approved

Road mapand plans

Feasibilityanalysis

Time-to-market KPIveryfication

Work around

Work arounddelivered



Requirement management process

Streamlining implementations in the same direction

N e wR e q u ir e me n t

C a t e go r y

Lo c a lC u s t o m iza t io n

C u s t o m e r

p r o d uc t

C O TS

Ve r if ic a t io n o f C A

P r o d u c tM g m t

R e q u ir e s

c o d in g

B e c o m e s

C O TS YES

NO

C u s t o m e r

p r o d uc t

C O TS

R e le as e

YES

NO

Ve r if ic a t io n o f p r o d u c t

m g m t b o a r d

Lo c a lc o n f ig u r a t io n

Isa c c e p t ed

YES

Lo c a lc u s t o m iz at io n

NO



Standardization of the processes

Operations

OperationsSupport &Readiness

Fulfillment

Strategy,Infrastructure &

Product

ProductLifecycle

Management

Assurance Billing

● Business processes may differ -> mapping to standards (eTOM) still possible

● Technical realization of network activities can be standardized



Software vendor responsible for the software

• Reusability– Software components– Interfaces– Business process components – technical realization

• Better control over the solution• Lower cost for service provider• Leveraging best market standards



End-to-End Responsibility

• Software vendor may take responsibility for the complete OSS solution

• Software vendor will shield its customers from problems with: Telco equipments

manufacturers Subcontractors

• This will secure future operation and extensions of the solution

Comarch OSS Suite

Operations Support &Readiness

Fulfillment Assurance

OSS Process Management

Network & Service Inventory

Service Inventory Management

OSS Mediation

Network Inventory Management

ProvisioningAuto-discovery &

Reconciliation

Network & Service Assurance

SLA Management

FaultManagement

PerformanceManagement

ServiceDeliveryPlatform

ServiceMonitoring

Service QualityManagement



Service Catalogue – focused on the goals

• The solution is identified by services– Network configuration– Reconciliation– Events collection from

source X– Event correlation– Service impact calculation– Technology driven extensions– Etc…

• Each service is provided with some processes, KPIs, Measurement Points



The role of measurement points

• Identify how we measure the service

• Identify responsibility for manual and automatic tasks

• Can cover time, data volume

• KPIs are calculated based on the MP



Cus

tom

erC

omarc

h

ChangeRequest

ApplicationForm

CRapplicationreceived

Scope ofWork

estimation

CR projectprepared

CR projectsigned

CR ordersigned

Softwaredevelopment

CRinstallation

CR Tested CR approved

Road mapand plans

Feasibilityanalysis

Time-to-market KPIveryfication

Work around

Work arounddelivered

ROI shapes the service structure

ITIL Services

TTM KPI

Automation KPI

Cap

4.000 6.000

Offer

Cap

KPI measurements

Usage measurements

Activity AActivity A Activity WActivity W Activity FActivity F

manual automatic interactive manual

Inpu

t

Outpu

t

E2E R MP 1 E2E R MP 2High Level Measurement

MP 3 MP4

Low Level MeasurementLow Level Measurement

MP5 MP6 MP7 MP8 MP9 MP10

SLA / KPI

Malus Business Service

Activity BActivity BActivity A Activity W Activity B Activity F

• Sharing service provider success● Efficiency● Automation● Number of

network activities

● Any business related factor



Managed Services – cost cutting

• Service provider responsible for its business

• Software provider – a trusted partner in the business success

• Standardized operations• Easy and predictable OPEX

calculation• Flexibility in shaping service

provider operations

Date post:	18-Jul-2015
Category:	Technology
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