Date post: | 01-Apr-2015 |
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NHS informScotland’s National Health Information
Service
Arlene CampbellNHS inform Partnership Manager
• Online
• Telephone
• Face to face
Telephone
• NHS inform: 0800 22 44 88 (anonymous)• Health Information Advisors• General health information enquiries
• Illnesses / Conditions • Treatments • NHS Services • Current Health Issues • Support Service Directory
Online Enquiries• Approximately 250 enquiries per
month• ‘Same but different’!
- more complex- no cue’s or additional information
• More scripted response• Processes in place for
identification of potential symptomatic enquiries.
Developments
• Mental Health & Wellbeing
• Carers• NES information plus
content• Live Well• Cancer• Palliative Care• Bereavement• Learning Disabilities
• Better Together
• ‘Know who to turn to’
• Living and Dying Well
• Medicines information
• Children/Youth Zone
• Life Begins @ 40 (roll out Feb.2011)
• Long Term Conditions
‘Face to Face’ Delivery of
Health Information
Partnership
Other NHS Organisations
SpecialHealthBoards
LibrariesLA & Health
Voluntary Organisations
& CharitiesPublic
Educational Institutes
Pharmacies
SGHD
NationalOrganisations
RegionalHealthBoards
NHSinform
• NHS inform online – NHS inform online – www.nhsinform.co.uk
• NHS inform information helpline and online NHS inform information helpline and online enquiry serviceenquiry service
‘‘Face to Face’ information Face to Face’ information provisionprovision
NHS inform will support a co-ordinated approach to the delivery of health
information at a local level.
Why ‘ Face to Face’ ?• People still value face to face
interaction.• Trust• Personalised approach• Appropriate situation
Your Community, Your Health
Your Community Your Health
Will provide people with quality assuredhealth information, in community
settings,to enable them to make informed
decisionsabout their health and healthcare