Nicole Hori, Holly Mead, Kate Walsh, Sarah Zwicker

Mission Statement

The Institute for Healthcare Improvement (IHI) is a not-for-profit organization driving

the improvement of health by advancing the quality and value of health care

History of Organization

Harvard Community Health Plan 1988 IHI 1991

National Forum-1989 Breakthrough Series Collaborative-1995 IMPACT-2002 Launch QualityHealthCare.org with BMJ-2002

Annual National Forum

Over 100 workshops and presentations Mini plenary and breakout sessions

3700 attendees last year 60% new to IHI

Breakthrough Series

Collaborative learning Faculty PDSA Cycle

Repeated Use of PDSA Cycle

DATA

P DSA

P DSA

P DSA

P DSA

Hunches Theories Ideas

Changes that result in improvement

• Plan

• Do

• Study

• Act

Broader scope than Breakthrough 102 members International Five critical domains

IMPACT

QualityHealthcare.org

Integrate with www.ihi.org

Free information Information synthesis 14,000 users

Organizational Structure

C-Corp C-level officers Board of Directors

Open walls Faculty

Financials

Revenue projections Margin Mix Fundraising Comparison with other

non-profits

FY 04 Revenue Projections

International 8%

NICHQ 0%

Administration 2%

Forums 22%

Foundation Grants 9%

Federal Grants 24%

Impact 25%

Key Content 6%

Key Customer 4%

Qhc.org 0%

Marketing

Image Donald Berwick Results

Awareness Levels Transformational leaders Shift from innovators to early majority

Market Segmentation

Current Issues and Future Goals

Donald Berwick Website Revenue Company size cap

40 – 50 million revenue cap

Global access Increase internet

access “The Institute”

Questions?