Niladree BhattacharjeeMario Eguiluz

Our Story

“As soon as I moved to the UK to study I had no idea what the public health system or looked like or how to approach it” Mario

New parents; “what are the first vaccines I should get for my child? When, and where?

Pregnancy/ abortion: “I need abortion advice?”

Travelling/ holiday: “Will I need any vaccinations for holiday?”

General: “Do I need to pay for treatment if I get ill abroad?”

The Problem

• Time inefficient• User journey complex and overcomplicated

• Outdated process • The NHS deals with over 1 million patients every

36 hours (NHS Confederation, 2016). These patients interact via appointment, by phone, by way of walk-in & website

• It is very costly to serve non-emergency patients efficiently

• There are 31 million UK citizens that have a Facebook page. That’s 60% of the population

The Solution

• Mintel (2016), 63% of consumers aged +16 use social media platforms, and 57% of consumers aged 16+ are using messaging apps

• Available 24/7 365 days a year

• Integrating these trends into the NHS digital strategy (long term)

• Simple, unified communications between patient and NHS• Automating non-emergency customer queries

• There are 31 million UK citizens that have a Facebook account - that’s 60% of the population

• Real-time automated advice

Meet Nima the non-emergency NHS Bot

• Pinpoint your location and display trusts near by

• Give directions through linking with Google Maps

• Has a good sense of humor• Displays relevant information such as opening times

• Can bring up relevant information for non-emergency medical queries

• Real-time response

NHS

The solution is part of a bigger digital strategy

The NHS needs to have a better budget allocation strategy and try to reduce cost of inefficiencies that stem, for example, from non-emergency customer queries. And so, we envision bots being implemented as part of a bigger multi-channel digital strategy that is cost efficient, is relevant to a larger audience and targets this them in a direct way.

Thank you!

@3ampLondon3amp.co

+44 20 7112 7100