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otivation & eam uilding M T B
otivation
&
eam uilding
M T
B
Objective
Motivation
Revenue per employee increases
Higher Revenue
Reduces Staff
Turnover
Operational Cost
Reduces
CASE STUDY I
at the Seasons Inn…...
Orlando is the bar supervisor. Lets listen to his employees talking
about THE SEASON’S INN MANAGEMENT during their break:
Employee 1: “ The more you do around here, the more they want you
to do. I filled in for Cindy twice this week, and I have been asked to do
this once again. Which mean I need to reschedule my plan for the
evening. But they don’t care about that. They just want to know how
soon I can be here!!”
Employee 2: “ Yeah, and the gossip is that they may be cutting
overtime for us, probably to pay for the fancy bar equipment - the stuff
which we will never use because no one has the time to show us how
to use it!! If they would have asked me I would have suggested they
hire a part time waiter for the busy periods with the same money.”
CASE STUDY I
at the Seasons Inn…...
Employee 3: “ Well I'm getting sick of asking guests how to make
drinks. If they’d give me some time to beef up my skills, it would pay
off for everybody.”
Employee 4: “ they keep telling me that they are going to find some
free time for you, but…”
Employee 1: “ Well here comes Orlando to crack the whip. Guess we’d
better get back to work.”
Motivation
is an Internal Spark that ignites
and Drives an individual to reach
both personal and professional
goals.
Why Motivate
Employees…??
•Lower Turnover Rates
•Time and Money Saving
•Higher Productivity and Performance
Standards
•Lower Absenteeism
•Fewer Problems
•Pleasant Work Environment
Objective
1. Understand what motivation is and how it
benefits you, your employee and company.
2. Use Motivation Strategies.
3. Understand how formal and informal workgroups
affect motivation.
4. Know how to promote team work among your
employees.
5. Get employees to help you solve problems and
make suggestions about ways to build team work.
What Motivates
Employees…?? Money…
Job Satisfaction…
Interesting work……
Good Boss???
PRAISE AS A MOTIVATOR
When you sincerely compliment an employee
you: :
•Improve morale - a kind word can put anyone
in a good mood.
•Shape Behavior - Instead of criticizing mistakes,
praise good efforts and performances.
•Encourage Commitment - No matter how small
their contributions, praise employees when their
actions help your department reach its goals.
MOTIVATION ACTIVITIES
ORIENTATION:
Making Employee feel that he has made the right choice by joining
our hotel.
TRAINING:
Training tells the employee that you care enough to give them
special instructions and directions they need to succeed.
COACHING
Encouraging your employees to do better with words like
“nice,thanks,let me help you..”
PERFORMANCE EVALUATION
Checking upon performance both formally and informally keeps
them sure that you want to help them.
If Motivation
is the willingness people have to work
towards a goal then…
TEAM WORK
is the willingness people have to work
with others towards common goals
Stages of Team Development
for New Employees
. Should I Join?
. Who’s in Charge?
. May I say what I think?
. How may I Contribute?
. How may we work
together?
Human needs hierarchy
Physiological needs
Safety needs
Social needs
Esteem needs
Self-
realisa tion needs
Needs Satisfaction
Social
– building rapport with your team members from every department
Esteem
– Recognition of achievements;
– Appropriate rewards.
Self-realization
– Being the best you can be
– Achievement
– Taking on additional responsibility.
Personality types
Motivation should also take into
account different personality types:
– Task-oriented;
– Self-oriented;
– Interaction-oriented.
Personality types
Task-oriented.
– The motivation for doing the work is the
work itself.
Self-oriented.
– The work is a means to an end which is
the achievement of individual goals - e.g.
to get rich, to play tennis, to travel etc.;
Interaction-oriented
– The principal motivation is the presence
and actions of co-workers. People go to
work because they like to go to work.
Personality types
Task-oriented.
– My personal interest lies in a job well
done.
Self-oriented.
– Getting the job done is important to
impress my top bosses
Interaction-oriented
– Doing the job with fun because everyone
Motivation balance
• Individual motivations are made up of elements
of each class.
• The balance can change depending on personal
circumstances and external events.
• However, people are not just motivated by
personal factors but also by being part of a
group and culture.
• People go to work because they are motivated by
the people that they work with.
Managing Teams
Group interaction is a key determinant
Team work.
Flexibility in group composition is limited
as we have less choices with whom we
work
– Managers must do the best they can with available people.
Factors influencing Team Work
• Team composition.
• Team cohesiveness.
• Team communications.
• Team organisation.
Team Composition Group composed of members who share the
same motivation can be problematic
– Task-oriented - everyone wants to do their own
thing;
– Self-oriented - everyone wants to be the boss;
– Interaction-oriented - too much chatting, not
enough work.
• An effective group has a balance of all types.
• Interaction-oriented people are very important
as they can detect and defuse tensions
that arise.
Team communication
• Good communication is essential for
effective group working.
• Information must be exchanged with
every team member involved.
• Good communication also strengthens
Team Spirit as it promotes
understanding.
If Motivation
is the willingness people have to work
towards a goal then…
TEAM WORK is the willingness people have to work
with others towards common goals
The Story about the Tiny Frogs...
The Goal was to reach the top of a very high tower
A big crowd was
gathered around the
tower to see the race
and cheer on the
contestants…..
Honestly: No one in the crowd really believed
that the tiny frogs would reach the top of the
tower.
You heard statements such as “Oh, Way too
Difficult.!!
“They will never make it to the top”
“Not a chance that they will succeed. The
tower is too high.!!
The tiny frogs began collapsing One by One
…Except for those who in a fresh tempo were
climbing higher and higher…
The Story about the Tiny Frogs...
The Goal was to reach the top of a very high
tower
A big crowd was
gathered around
the tower to see
the race and cheer
on the
contestants…..
Honestly: No one in the
crowd really believed
that the tiny frogs
would reach the top of
the tower.
You heard statements such as “oh, Way too Difficult.!!
“They will never make it to the top”
“Not a chance that they will succeed. The tower is too high.!!
The tiny frogs began collapsing One by One …Except for those
who in a fresh tempo were climbing higher and higher…
The crowd continued to yell “It is too difficult!!! No one will
make it!” More tiny frogs got tired and gave up…BUT ONE
continued higher and higher and higher…..
This one wouldn’t give up! At the end everyone else had given
up climbing the tower. Except for the one tiny frog
who after a big effort was the only one who reached the top!
THEN all the other tiny frogs naturally wanted to
Know how this one frog managed to do it? A contestant asked
the tiny frog how the one who succeeded had found the strength
to reach the goal? It turned out….That the Winner was
DEAF!!!!
THE WISDOM OF THIS STORY IS:
Never listen to other people’s tendencies to be NEGATIVE or
PESSIMISTIC …….cause they take your most wonderful
dreams and wishes away from you. The ones you have in
your heart! Always think of the power words have. Because
everything you hear and read will affect your actions!
Therefore: ALWAYS be….POSITIVE! And above all: Be
DEAF when people tell YOU that YOU cannot fulfil YOUR
Dreams!
Always think: I can do this! Pass this message on to 5 “tiny
frogs” you care about.
GIVE THEM SOME MOTIVATION!!
